PROPOSAL FOR FBO AND AIRPORT MANAGEMENT SERVICES AT CLEARWATER AIRPARK - RFP # 20-97
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A VIA TION
SERVICES, INC.
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RFP # 20-97
Proposal For
FBO
And
Airport Management
Services
At
Clearwater Airpark
Clearwater, Florida
Presented by
Leading Edge Aviation
Senrices Inc.
9334,Vandenberg Airport Rd.
Tampa, FL 33610
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A VIA TION
SERVICES, INC.
INTRODUCTION AND EXECUTIVE SUMMARY
Leading Edge Aviation Services, Inc. is pleased to present this
comprehensive Business Plan to operate, and manage the Fixed Base
Operation at Clearwater Airpark, operated by the City of Clearwater in
Clearwater, Florida. Leading Edge Aviation Services, Inc. is prepared
to offer a full range of services as the Fixed Base Operator (FBO). Our
proposal is structured to assure the City of Clearwater that Leading
Edge Aviation Services, Inc. is qualified to meet the needs of
Clearwater Airpark. We envision a joint effort and close working
relationship between Leading Edge Aviation Services, Inc. and the City
of Clearwater to meet those needs in a timely manner.
Prior to preparing our Business Plan, we gave careful consideration
to the key factors that will be essential to the long term success of the..
Fixed Base Operator at Clearwater Airpark. We are confident that our
business operations will meet the following criteria. ..
* Offer a "full scope" of aviation services which
reflect the needs of the community. The services
offered should be more than the minimum required.
* Offer facilities which enhance the airport image
and meets the needs of the public. This should be
represented in the facilities cleanliness and the
quality of services provided to tlie.airport user.
* Establish a close working relationship with the
Airport Authority. The FBO should be willing and
able to work closely with the Authority as a team to
ensure the success of the operation.
. * The FBO staff must be highly qualified. The FBO staff
must possess a broad array of skills and experiences
to meet the needs of the full scope of the operation.
* The FBO should have a proven safety record. Safety
must be foremost in mind in the over all operation
of the FBO. Fuel handling and storage, flight
operations, aircraft marshaling and public access
must be handled through compliance and in a respon-
sible manner.
* The FBO should have future plans for the continued
development of its services and facilities. To
simply offer fuel sales with minimal optional
services the airport nor the F BO can reach full
potential.
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* Support locally based aircraft as well as the
transient aircraft that utilize the airport.
An emphasis should be placed on supporting local
aviation needs and interest.
* Be actively involved in the community. The FBD should
strive to promote aviation in the community and
promote local interest and activities at the airport.
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A VIA TION
SERVICESf INC.
TABLE OF CONTENTS
January 15,1997
INTRODUCTION AND EXECUTIVE SUMMARY
Letter to City of Clearwater
Required Doccumentation
.1.0 CORPORATE VISION AND MISSION STATEMENT
Core Values and Beliefs
Purpose
Mission Statement
2.0 EXPERIENCE AND ABilITY
Credit References
2.1 Management
2.2 Qualifications and Experiences of Key
Personnel
2.3 Staffing
2.4 Advisory Board
2.5 Support Team
3.0 OPERATIONS AND FACILITIES
3.1 General Statement of Duties for the FBO
3.2 Airpark Rules and Regulations
3.3 Future Services Proposed
3.4 Future Facilities
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4.0 DESCRIPTION OF SERVICES EQUIPMENT
4.0 General
. 4.1 Flight Line Services
4.2 Maintenance Services
4.3 Flight Training/Aircraft Rental
4.4 Dispatch and Reception Service
4.5 Additional Services
4.6 Disabled Aircraft RemovaVCFR Response.
4.7 Auto Shop and Custodial
5.0 APPROACH AND METHOD
5.1 Plan of Operation
5.2 Organizational and Personnel Structure.
5.3 Marketing Plan
5.4 Customer Service Manual
5.5 Emergency Response Supplement
5.6 Fuel Spill Containment Plan
. 5.7 Hazardous Materials Handbook
6.0 PRESENT SITUATION
7.0 FINANCIAL PROJECTIONS AND DOCUMENTS
8.0 INSURANCE
9.0 DISADVANTAGED BUSINESS ENTERPRISE
PARnclPATION PLAN
10.0 MARKETING EXAMPLES
Tiger Spirit Program Overview
11.0 Letters
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City of Clearwater
Purchasing Deparbnent
P.o. Box 4748
elearwater, FL 34818-47'48
January 15,1997
Dear City Commission and Airport Authority:
Thank you for this opportunity to bid on the fixed base operation
at Clearwater Airpark. Leading Edge Aviation believes that it can
provide a unique level of superior general aviation service. We have
based this proposal on several years of experience in this field, and
hope that you will find all of the information necessary to make your
decision.
We have reviewed various documents relative to your airport
including; the Hunnicutt Arnold analysis of Fair Market Rates and
Charges dated November 30, 1995, the Economic Impact Analysis by
Post, Buckley, Schuh & Jernigan, Inc. dated November 14, 1996, the
City of Clearwater Airpark Business Plan FY 96/97 to FY 2000/01 ,
Airport Authority meeting minutes for the past five years, the lease and
operating agreement for the current FBO operator, the proposed lease
and operating agreement, a list of companies requesting proposals,
Airpark tiedown and hangar inventories and lists, Airpark rates and
charges, historical aircraft operations and sales, Airpark financial
statements, and Airport layout plans and development plans to name a
few. We have meet with airport tenants including the maintenance
business and flight school and aircraft owners and operators. We have
talked to Mr. Rick Emshaw the current FBO operator.
Throughout our research we have. become very familiar with all
aspects of your FBO and the operation's of your airport. It has help us
to prepare this proposal which will provide you a realistic prospect for a
successful partnership providing the best possible products and
services for the users of your airport and the Clearwater community. In
this proposal we are recommending the partnering approach. This will
carry out the desired objective, which is to ensure complete and
professional service to the General Aviation community to the owners
based at the Clearwater Airpark. We also intend to provide
management services and related activities for the City on the airport.
This type of agreement is more in line with a Airport Management and
FBO Services agreement.
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Leading Edge is poised and ready to meet the challenges of this
contract. With many years combined experience in general aviation
operations, facility management and leasing, we are certainly qualified
to provide the requested aviation services and airport management.
We have a highly energetic and experienced staff, and look forward to
working with the City of Clearwater in the development of the
Clearwater Airpark. The following is an overview of our company and
our experience to provide FBO and Management services as requested
by the RFP. Our proposal addresses not only the promotion of general
aviation, but the management and development of the entire facility
including safety procedures.
In accordance with your Request for Proposals, Leading Edge
Aviation Services has designed this proposal and its purpose to
assume the occupancy and operation of the facilities on June 2, 1997.
The following individuals have the authority to negotiate and sign an
agreement should it be forthcoming:
Mr. Mark R. Moberg
President
Mr. David C. Moberg
Vice President
Should you desire any additional information on our proposal,
please feel free to contact us.
Sincerely ,d. ~.
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Mark R. Moberg
President
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Required Proposal
Documents
The following section contains
the location of the documents
in this proposal
that are required
. by the RFP for the
Clear Water Airpark
Clearwater, Florida
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Submittals
The following is the required past of the RFP and
their location in this proposal.
- Name of Firm............................................ .Introduction Page
- Experience and Ability of key Individuals...............Section 2.0
. - ~redit ~~feren<:ets.................................................S>>ec:tion 2.0
- Experience and Ability of Proposer.......................Sec:tion 2.0
- Income and ~etum to the ~ity..............................S>>ection 7.0
- L.E!a~e lrE!rm .........................................................Sec:tion 7.()
- Operatio~ Plan and Approach.................Sec:tion'~ 4.0 & 5.()
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1.0
CORPORATE
VISION AND
MISSION
STATEMENT
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LEADING EDGE AVIATION SERVICES INC.
CORPORATE VISION AND MISSION STATEMENT
Core Values and Beliefs
"Since our :future as a company rests precisely on service,
we believe that our first responsibility is to our
customers, then our team, our management, and the
community in which we reside. We are resolved, with the
help of God's grace, to fulfill these obligations to the
best of our ability. "
Purpose
"To achieve customer dewtion through ex1raordinary
service by providing the highest standard of support
in 1he aviation industry. "
Mission Statement
Leading Edge Aviation Services, Inc., is committed to the success of this project and the future of
the Clearwater Airpatk general aviation development Our mission at Leading Edge Aviation
Services, Inc., further emphasizes this commi1ment. Our mission is as follows:
To contribute to the overall community welfare of the Clearwater Airpatk by:
· Providing the highest level of consistent, comprehensive,
and professional FBO services at aD 1imes for the needs
and wants of present and future customers while ensuring
they receive maximum value.
· To accept the responsibility for maximum growth potential
and reward employees based on their performance and the
performance of the company.
· Sustaining and improving our place as good corporate
ci1izcns in the community and to earn and keep the
goodwiD of the public by assuming the role as
CleaIwater Airpatk's delegate to outsiders and to
outside economic interests.
It is to this end we want our company to be disDnc1ive in the minds of our customers and to
promote our brand of service above those typically offered by other companies. We will be the
"LEADING EDGE".
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2.0
EXPERIENCE AND
. ABILITY
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AVIATION
SERVICES, INC.
9334 Vandenberg Airport Rd.
Tampa, FL 33610
Phone: 813-626-1515
Fax: 813-623-6483
Date of Incorporation:
July 1994
Federal Identifkation:
59-3272891
Resale Tax Exempt:
39-00-173549-27
Officers
Mark R. Moberg
David C. Moberg
Robert C. Moberg
Lauren K. Moberg
Janet Stepbens
Bank References
Southern Commerce Bank
Trade References
Exxon Co., U.S.A.
Houston, TX
Don Wright 407-869-2930
Fuel Tecb, Ioe.
TitUsville, FL
Bumie WhitteD 407-268-2065
AleDDder Aviation AssocIates, Inc.
Orlando, FL
Jim Graber 407-886-3322
Ayers SIerra
Tampa, FL
Jan PInu
813-961-1901
Raytheon AIrcraft Services
Atlanta, FL
Gary Dempsey
President
Vice-President
Treasurer
Secretary
Business Manager
813-626-1515
813-626-1515
904-237-4447
813-626-1515
813-626-1515
Tom Wilson
813-621-2080
800-8S1-9710
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2.0 EXPERIENCE AND ABILITY
This section will describe:
* Leading Edge Aviation Services, Inc. relative experience
and aU professionals to be used on the team in the
planning, design and administration of the project.
* Leading Edge Aviation Services, Inc. management policy and
employment policies.
* Leading Edge Aviation Services, Inc. qualifications, and
proposed consultants qualifications, as they relate
to the project's specific requirements and their
ability to accomplish the project.
2.1 MANAGEMENT
The primary goal of Leading Edge Aviation Services, Inc. management will be to
provide customers with the highest standards of service to be found anywhere in the
world. leading Edge Aviation Services, Inc. (Leading Edge Aviation) will provide flight
line and support services for any type of aircraft that may transit Clearwater Airpark and
fuel services to all commuters. To accomplish this, leading Edge Aviation will hire
employees of high caliber and experience and train them in all segments of customer
service. Employees dealing directly with the customer will be provided uniforms
appropriate to their position and easily identifiable. In addition. leading Edge Aviation
will maintain the facilities and equipment in a like new manner to provide the best
possible environment for the aviation public.
Leading Edge Aviation fully understands the importance of good management policy
and employment practices. These policies and practices, along with the training
provided each employee, will serve to guide every member of the team in meeting the
indMdual obligations in a uniform and coordinated manner.
Since the greatest emphasis for the operation will be on customer service and
efficiency, leading Edge Aviation intends to search out highly motivated indMduals for
all segments of administrative and line service operations. licensed A&P mechanics for
the Service Department and experienced pilots for Flight Training and Charter.
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Whenever possible, an effort will be made to recruit those individuals who have
gained experience in the aviation industry or in similar types of operations within the local
area. It will be stressed to all employees and managers that cooperation and efficiency in
thAir dGalings with the Airpark Manager will be of prime importance to this company.
The success of the FBO depends not only on the caliber of the technicians, but the
level of motivation and training policies Leading Edge Aviation plans to implement.
These are essential to all our operations, and include but are not limited to:
* Providing a work atmosphere where each employee will
have the opportunity and incentive to do his best.
* Balancing people and equipment to achieve maximum
effectiveness.
* Establishing clear lines of responsibility and
authority in clearing customer problems or
complaints.
* Maintaining a meritorious rating in all areas of
responsiveness and quality workmanship.
* Maintaining excellent safety awareness in all
operations.
Leading Edge Aviation has the necessary experience and ability to operate the full
range of services required at Clearwater Airpark. Leading Edge Aviation's philosophy for
manage,,"ent contemplates that responsibility for establishing objectives, and the full
attainment of these objectives are assigned and delegated through the organizational
chain of command.
Leading Edge Aviation firmly believes in delegating authority commensurate with the
assignment of responsibility. The most effective decisions are those at the lower level of
an organization and reviewed by higher level managers. Field- proven management
control policies and procedures that are designed to provide the most efficient effort by
the most cost effective means, will be used at the Clearwater Airpark operation.
Leading Edge Aviation also believes that the employees (team members) are our
most valuable resource. Employee satisfaction is possible only when our work is
satisfying, challenging and enjoyable. Through implementation of the proposed
employee support program, we will provide meaningful incentives to sustain the highest
level of performance. In the following pages we have set forth, in more detail, the
experience and the ability of the Leading Edge Aviation team.
. 2.2 Qualifications and Experiences of Key Personnel
All of our team members are expert in their respective areas, and have a combined
experience of over 30 years. The following represent brief overviews of the key
personnel.
President Leading Edge Aviation Services Inc. - Mr. Mark R. Moberg
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Mr. Mark R. Moberg is Leading Edge Aviation's President and CEO. Mr. Moberg is a
third generation aviator who has been directly involved in the aviation industry for the
past 17 years. He Is a licensed Pilot with over 500 . hours of night time and has a
Instrument and multi-engine rating pending. Mr. Moberg has extensive experience in a
majority of aviation fields. Working as a line man directly involved with servicing and
fueling of aircraft, airportlFBO security, aircraft maintenance, owned and operated an
aircraft detailing business, Regional Manager of three Florida fixed base operations for
Hawthorne Corporation in Charleston, South Carolina. Presently he is the President of
Leading Edge Aviation Services, Inc. and Leading Edge Aviation Consulting Inc.
During his experience as FBO Manager, he has been directly responsible for the start
up of three fixed base operations. Having successfully brought each base to a standard
of operation enabled him to move to the next challenge. He has performed construction
management and consulting services for two General Aviation Terminals working directly
with Architects, Engineers, Airport Master Plans, Contractors, and Airport Management.
He has supervised the construction of four Fuel Storage Facilities.
Under the title of Regional Manager, Mr. Moberg was responsible for the over all
coordination of the Florida FBO's and their fiscal performance. He reported directly to the
President and Board of Directors as to each operational units condition. All department
managers (line operations, maintenance, night operations, etc.) reported to the Regional
Manager. He insured quality control, customer service, and safety In each department.
During his management of the Lakeland FBO, he led the operational services for the
second largest aviation convention in the world. In 1994 Sun'n Fun had over 740,000
visitors representing more than 60 countries. Some 5000 show planes, 250 War Birds,
and 10,000 general aviation aircraft. The traffic activity developed from this volume of
aircraft exceeds 40,0000 operations during the week. The Lakeland Airpark is the
busiest airport in the world during the week of the convention.
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Under his command during Sun' n Fun 1994 Mr. Moberg had more than 60
employees in which over 1/2 of these employees were paid.volunteers. Meetings with
the regular staff department heads begin several months prior to the event. On the peak
day, tho number of aircraft participating in Sun 'n Fun totaled 8500. Mr. Moberg had nine
refuelers that pumped over 120,000 gallons of fuel, averaging 4,300 aircraft serviced in
one week. These aircraft range in size and complexity from Ultralights to the Lockheed
Super G Constellation.
Throughout these annual events Mr. Moberg has been recognized by various aviation
organizations; EM, War Birds Association of America, FAA, Young Eagles, Sun In Fun
Convention, ICAS, QB's, The Ninety Nines, Mid Atlantic Aviation Foundation, Save a
Connie Foundation, The Smithsonian Institute, etc., for outstanding support and
contribution to their organizations.
Mr. Moberg's varied hands-on experiences in a broad array of business and general
aviation disciplines which has enabted him to become a diversified and comprehensive
President. He has been instrumental in implementing and enhancing aviation services
for the citizens of Charleston SC., Ocala FL., Lakeland FL, and the Greater Tampa area.
Since his employment, Mr. Moberg has been directly involved in a number of aviation
related projects. He has participated on local, state, and national aviation committees.
Throughout his involvement, Mr. Moberg has gained substantial and directly relevant
experience which will be valuable to the success of this project.
After a very successful career employed by a top aviation company he and his
brother purchased and opened the FBO at Vandenberg Airport in Tampa.
Highlights of Mr. Moberg's career include:
* Western Michigan University; Bachelor Degree of
Engineering and Applied Science.
* Founded Moberg Aircraft Maintenance; an aircraft
cleaning/detailing company. Cleaned private,
corporate, and commercial aircraft. Successfully
negotiated contracts with, Air Lincoln (commuter
air service) and Piedmont Airlines.
* President of ALPHA ETA RHO. A Professional
Aviation Fraternity.
* Coordinator and liaison for the Canadian Snow Birds,
precision flying team, -High on Kalamazoo Airshow".
* Member of the American Association of Airport-
Executives.
. * FAA certified Pilot and Airframe & Powerplant Mechanic.
* KAL-AERO, INC., Fixed Base Operation in Kalamazoo
Michigan. Performed; Aircraft Maintenance, Line
Technician, Security Guard.
* HAWTHORNE AVIATION, INC., Charleston, South Carolina
General Manager of East Cooper Airpark FBO.
* HAWTHORNE OCALA, INC., Ocala, Florida. General
Manager of fixed base operation. Final operative
authority over the full service ftxed base operation
at the Ocala Regional Airpark. Principal contact
with the Airpark Board in all business relating to
the FBO.
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* HAWTHORNE LAKE LAND , INC., Lakeland, Florida. General
Manager of the fixed base operation. Extensive
experience in planning, directing and controlling
operations and personnel with an emphasis on
developing and implementing internal systems and
control. Establishing new work priorities by
reorganizing goals and standards: maintaining records
and documentation, working towards projected profits.
* HAWTHORNE CORPORATION, Charleston South Carolina
Regional Manager of Florida fixed base operations.
* Served on the Board of Directors for the Florida
Aviation Trades Association since 1990.
* President of the Florida Aviation Trades Association
1992. Currently serving as the President for a
term that will continue to June 1997.
* Served two consecutive years - 1991 & 1992 - on the
Exxon Dealer Advisory Council. This position is a
two year term and is appointed by Exxon Company USA
upper level aviation management.
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* Chairman of the Exxon Dealer AdvIsory Council 1993
meeting in Houston, Texas.
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* Serving on the YMCA Young Aviators youth education
committee.
* Nagotiatad and SClCured contracts with the United
States Defense Fuel Supply Center.
.. Vice President of Wallpaper Works, Inc. A retail
wallpaper and interior design center in Ocala, Florida.
Wallpaper Works is a family owned corporation that
was conceptualized, developed, and opened on August
4, 1990. Since it's inception, Wallpaper Works retail
sales have grown over 300%.
.. Member of the National Air Transportation Association
(NATA) for past 5 years. Serving on the airports sub-com
mittee. This committee meets to discuss any pertinent
information dealing with airports in the country.
.. Attended the National Air Transportation Association
(NATA) Lineservice Training Program and the NATA fuel storage
facility compliance program.
.. Participated in the development of the Minimum
Standards Rules and Regulations governing the Ocala
Regional Airport.
.. Serving on the Sun 'n Fun Aviation Education and Training
council. Developed to further aviation education
through programs like; Young Eagles and the Aviation
Explorers.
* Member Aircraft Owners and Pilots Association.
* Member Experimental Aircraft Association.
* Serving on EM AVIATION HERO OF THE YEAR award selection
committee. This committee selects one person who .
displays courage and awareness in the saving of life
or property.
* Certified Professional Consultant Accreditation
* Other affiliations include: National Business Aircraft Associations, Florida Airport
Managers Association, Georgia Aviation Trades Association, South Carolina Aviation
Trades Association, Virginia Aviation Trades Association.
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Vice President I General Manager Mr. David Moberg
Mr. David Moberg is Leading Edge Aviation Services Inc., Vice
Presi~ent and General Manager and President of Leading edge
Consulting Inc. During the past fourteen years he has also worked for
several major corporations such as Lockeed, Zantop, US Air,
Piedmont, American Airlines, and also worked on The President of the
United States aircraft, Air Force One.
Mr. Moberg graduated from Trident Technical College in
Charleston, South Carolina. He earned a degree in Industrial
Maintenance Technology and accomplished various business courses
during his education. Business Management, Business Writing and
Accounting to name a few. He is currently moving towards a degree in
Business Management. While working in the aviation field David
attained other certificates such as: Certified Professional Consultant
specializing in Aviation marketing and customer service, hazardous
materials technician, commercial aircraft fireman, and American Heart
Association CPR and Emergency Cardiac Care Provider.
During the past nine years he has held a FAA security clearance.
During the time working on Air Force One he had to have special
security clearance which required a complete personnel profile check.
This assignment gave him an extraordinary insight on the importance of
working precisely in a highly controlled environment.
Throughout Mr. Moberg's career he has been found to be
extremely dedicated and knowledgeable. In a quote on a recent letter
of reference by Mr David E. Hoyle, Manager of Maintenance Planning
for US. Air Express stated; "David gives accurate and on-time project
completion times/dates. David really has the ability to get the job done.
No job is too big or too small. David has always had an outstanding
relationship with not only his peer group, but also with the management
staff. "
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Mr. Moberg has a broad experience with large aircraft in the
commercial aviation fleet. Nevertheless he began his career with
general aviation aircraft and continues to exercise hi~ privilege a~ a
Airframe and f'owerplant mechanic and private pilot with over 400 hrs
with his muti- instrument rating well under way. He has an opulent
comprehension of the general aviation industry, and has been steadily
involved with fixed base operators, air shows, and maintenance
operations connected with the private and business side of the
industry .
Highlights of Mr. David Moberg's career include:
* Completed general business courses at Charleston Southern
University .
* Attained an Associates Degree of Science in Industrial maintenance
and Technology from Trident Technical College in Charleston South
Carolina. He has acquired an Aircraft Airframe and Powerplant
licenses in accordance with Federal Aviation Administration Regulation
part 147.
* Certified Aviation Consultant
* Member of Alpha Eata Rho. a professional collegiate aviation
fraternity.
* Member of Florida Aviation Trades Association.
*Active member on legislation committee for Florida Aviation Trades
AssoCiation.
* Member of National Business Aircraft Association.
* Member of National Air Transportation Association.
*Chairman of the education committee in the South East for National
Air Transportation Association.
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* obtained a Private Pilot License.
* Given the United Way Bronze Award for outstanding service
to the people of his community.
* Aircraft Line Service Technician for the Sun N' Fun convention 1990
- 1994. Performed maintenance, ground handling, and fueling services
for the thousands of aircraft attending the convention. These aircraft
ranged in complexity and size form a single engine Cessna to various
military up to the Lockheed Super Constellation.
* Member of Experimental Aircraft Association (EAA)
* Assisted in the annual Aviation Education Auction for two consecutive
years, 1993 & 1994. This auction is sponsored by the National Air
Transportation Association, Aircraft Electronics Association, Aircraft
Dealers and Manufacb.Jrers Association and the Sun N' Fun Aviation
Foundation. The function of the auction is to raise money for the
scholarship programs of the organizations listed above.
* Attended a Career Track training seminar entitled Building A
Customer Driven Organization The Managers Role. This seminar was
a high intensity information packed workshop that taught the following:
- How to select and hire the RIGHT people for service jobs (and
how to keep them happy)
- The three things you must do to educate your customer service
staff.
- Keep high enthusiasm for service high.
- Get employees to set their own service goals
- Celebrate and reward outstanding customer service.
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SUMMARY
FLIGHT
EXPERIENCE
WORK
EXPERIENCE
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COMPUTER
EXPERIENCE
EDUCATION
HONORS
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ACTIVITIES
Janet Elizabeth Stephens
9466 Hunter's Pond Drive
Tampa, FL 33647
813-907-9716
Positive attitude. Responsible. Creative. Great customer service
skills. Exceeds in organization, and establishing workable and
efficient systems.
Commercial Pilot
Airplane Single & Multiengine Land
240 total flight hoW'S
Leading Edge Aviation Services, Inc. Vandenberg Airport,
Tampa, Florida. 11-95 to present.
Office Manager. Accounting and Management position with
unlimited responsibilities starting with customer service. Manages
over 200 customer accounts. Extensive knowledge ofa computer
program designed for Fixed Based Operators. Prepares Financial
Statements monthly in addition to maintaining Payables and
Receivables. Sales and Marketing. Continuously standardizfug
systems involving all aspects of operations. Manages entire staff
including interoffice communication and training.
Jobs Plus. Tampa, Florida. 7-95 to 11-95.
various temporary jobs earning experience in customer service, sales
and management.
Fighter Pilots USA, Kissimmee Airport, Kissimmee, Florida.
2-95 to 7-95.
Responsible for sales and marketing of aviation adventure packages.
Maintained cWTency files for pilots. Coordinated daily maintenance
and servicing of company aircraft. Responsible for client and
instructor scheduling.
Airport Director, Microsoft Works, Microsoft Word, Excel.
Florida Institute of Technology, Melbowne, Florida. Bachelor of
Science, Aviation Management - Flight Technology. 1990-1994.
Notary Public, State of Florida. Varsity Volleyball Scholarship,
Florida Institute of Technology. Dean's List.
Flying, Fitness, Crocheting, Gardening, Arts & Crafts.
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Tim Fitzpatrick
6554 Westshore Circle
Tampa, FL33616
813-839-2802
Work History
Leading Edge Aviation Services, Inc. Vandenberg
Airport 12-94 to present.
Line Manager. Responsible for managing, training, and
scheduling entire aircraft refueling department. Has
completed extensive Exxon training. Great customer
service representative with quality control skills. Also
responsible for minor maintenance on FBO building and
equipment. Manages 150 hanger and tiedown tenants
including leases and occupancy.
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Vandenberg Airport, Inc. Vandenberg Airport.
8-85 to 12-94.
Line Manager. Managed and trained aircraft refueling
deparbnent. Responsible for personnel department
including staffing and payroll. Experience in customer
service. Maintained grounds at airfield and hangers.
Safelite Autoglass. Tampa.
12-84 to 8-85
Delivery driver for central Florida stores.
CSY YachtslCal Yachts. Tampa.
8-78 to 12-84
Painted large Yachts. Supervised glass shop and
productivity.
Tampa Air Center. Tampa International Airport.
8-73 to 8-78
Aircraft refueler, avgas and jet type fuel. Maintenance of
company equipment.
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INTERESTS
Sailing, Motorcycling, Flying.
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FLIGHT TIME:
JOHN J. CARTHY (JACK)
3911 W.Morrison Ave.
Tampa FL, 33629
(813)207-5012
pager (813)271-5254
Total 1950
Instrument 140
Pilot in Command 1850
AVIATION
CREDENTIALS:
EDUCATION
1993-1995:
1990-1993
EMPLOYMENT
BACKROUND:
1996-present
1995-1996
1989-1995
Multi-Engine 500
Night 130
Aerobatics 20
Commercial Pilot
-Airplane Single and Multi-Engine Land
-Instrument Airplane
-Tailwheel Endorsement
Certified Flight Instructor
-Airplane Single and Multi- Engine Land
-Advanced Ground Instructor
-Instrument Instructor
Caldwell Flight Acadamy- Private, Commercial
(COW NJ)
Phoenix East- Instrument (Daytona Beach FL)
Executive Air- CFI (Danbury CT) Paul Whittaker
Aerobatex- Aerobatic Flight (Sussex NJ)Jim Chadoin
FORDHAM UNIVERSITY BA PHILOSOPHY (CUM LAUDE)
New York, NY
Leading Edge Aviation Services (Chief Pilot)
Tampa FL
Sunset Air (Flight Instructor)
Montgomery NY
CBJ Properties (Real Estate Broker)
New York, NY
.
.
.
2.3 STAFFING
The following is a model for the staffing of a facility that provides full FBO services for
a small to medium size airport. This would include 1 OOk to 200k gallons in retail fuel
sales, a small, but full service maintenance shop, and a flight training department with
six aircraft. (Employees that are currently working for the FBO will be given the first
opportunity to interview with Leading Edge Aviation Services Inc. rather than being
displaced.)
Salary
1 - General Manager
1 - Service Managerllnspector (IA)
1 - Administrative Assistant/Accountant
Commission
1 - Chief Pilot/Flight Instructor/Charter Pilot
3 - Flight Instructors
Wage
2 - Maintenance Technicians
1 - Vehicle Maintenance Technician/Building Maint.
Custodian/Lawn Maintenance
2 - Customer Service Representatives
1 - Line Manager
3 - Line Service Technicians
General Manaver
The General Manager will be the final authority over all operations at the Fixed Base
Operation. He will answer directly to the President or Vice President of Leading Edge
Aviation Services Inc. The General Manager will have under his authority two other
managers to assist in controlling all functions at the FBO. These positions are the
Service Manager and the Line Manager. The General Manager will be responsible for
the customer relations, advertising, quality control, and contact with the airport manager.
He will remain active in the industry by joining aviation trade associations, local Rotary
clubs, and the local Chamber of Commerce.
.
.
.
Service ManaQer
The Service Manager is responsible for the functions of aircraft maintenance, crash
fire rescue (CFR) and disabled aircraft removal, vehicle maintenance and cleaning staff.
Aircraft maintenance help will consist of two full time A&P mechanics. Vehicle
maintenance will consist of one mechanic to do periodic maintenance and repair on all
fixed base operation rolling stock. The Service Manager will report to the General
Manager and is responsible for providing customers with a single point of contact for all
airframe and engine maintenance. Specific responsibilities are as follows:
* Aircraft scheduling - coordinate required maintenance
with the respective shop to preclude shop overload and
customer inconvenience, provides written estimates to
customers for airframe, engine or avionics maintenance.
* Adherence to procedures and policies of the repair
station manual.
* Aircraft status - maintain current status of all
aircraft in maintenance ( customer and company owned)
with estimated times of work completion.
* Parts status - maintain latest delivery dates of
critical parts with periodic follow-up action.
* Initiate emergency actions as directed by the General
Manager.
* Develop a program for mail and telephone customer solicitation and
document results for Mure program evaluation.
* Review all customer requests for maintenance.
* Monitor job performance of all maintenance personnel
Service Manager as the Chief Inspector
(This is in regard to having a Repair Station License)
The Service Manager/Chief Inspector Is directly responsible to the General Manager
for the overall operation of the Aircraft Maintenance Shop. He is responsible for
directing, planning, and laying out details of inspection standards, methods, and
procedures used by the Repair Section in complying with all applicable FAA
Regulations and Manufacturer's recommendations. Specific duties include:
.
.
.
* Assist, supervise and direct all personnel assigned to the shop. Ascertains that all
inspections are properly performed on all completed work before it is released, and that
proper inspection records, reports, and forms used by the Repair Station are property
executed.
* Collect and maintain a file on repair orders and inspection forms in such a manner
that the specific file pertaining to an assembly or unit can be located within a
reasonable period of time.
* Maintain a current file of pertinent FAA Regulations and Airworthiness Directives
* Devise and maintain a system of keeping records of checks and calibration of
inspection tools and precision test equipment, taking steps to insure that the established
check periods are not exceeded. Insures that no defective or un-airworthy parts are
installed in any component or unit released by the Repair Station.
* Responsible for the proper execution of form 337's, and the Maintenance Release
forms pertinent to all items released to service by the Repair Station.
* Responsible for the final acceptance of all Incoming material including new parts,
supplies, and the airworthiness of articles on which work has been performed outside
the station by con~ct.
* Responsible for preliminary, hidden damage, inspection continuity, and final
inspection of all items processed by the Repair Station.
* Responsible for the proper tagging and identification of all parts.
* Insure that rejected and unserviceable parts, after proper marking, are returned to
the owner, or, with his permission, are destroyed and disposed of properly.
.
* Responsible for maintaining the premises of the Repair Station in a clean and
orderly manner.
Administrative Assistant/Accountant
The Administrative Assistant will report directly to the General Manager_and be
responsible for the accounting function of the company. This position will also be
responsible for the operation of the front desk.
.
.
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Aircraft Maintenance Technician
The Aircraft Maintenance Technicians duties Include the. following:
'" Perform inspection, troubleshooting, repair, overhaul,
adjustment, rework, modification, maintenance and
preservation of aircraft, aircraft systems, engines and
component parts in the performance of functional assign-
ments.
'" Preform aircraft functional checks, including but not
limited to, aircraft and engine run-ups, taxi and
magnetic compass swing.
'" Use jigs, fixtures, tracking and balancing equipment,
hoists, dollies, cranes and special tools and test
equipment necessary in the performance of functional
assignments.
'" Operates motor vehicles, machines, mechanical equipment
and tools in the performance of assigned duties.
'" Use approved methods and procedures in the performance
of the job.
* Responsible for the completion and maintenance of records
and reports as functional assignments require.
'" Perform prescribed cleaning, preservation and operator
maintenance work on vehicles, tools and equipment.
Perform routine housekeeping in immediate work areas.
'" Assist in the training of new employees.
'" Aircraft towing in performance of assigned duties.
Line Manager
The line Manager will direct all line employees in the performance of their prescribed
duties. He will report directly t<> the General Manager. He will follow the guidelines of
the Line Manual. His duties will also include the following responsibilities:
'" Provide primary customer service representation for the
company.
.
.
.
Customer Service Representative
The Customer Service Representative (CSR) work involves such duties as greeting
vi~itAn:l, dAtArminine thA naturA Af thA ViAitAr'A bUAinAAA And prAvidine apprApriatA
information; referring visitor to the appropriate person in the organization or contacting
that person by telephone and arranging an appointment and keeping a log of the
visitors. The CSR will serve in the following specific functions:
* Collect payment for products and services.
* Answer telephone at the main switchboard.
* Answer the UNICOM radio.
* Providing customer assistance in arranging for catering,
limousines, taxis, hotels or tour guides.
* Coordinating line service requests to the line
department.
Line Service Technician
The Line Service Technicians Duties Include:
* Responsible for meeting all arriving aircraft and
directing them to a parking spot.
* Responsible for the proper chocking and tiedown of
aircraft.
* Responsible for marshalling all aircraft out of the line
service area and insuring proper win-g tip clearance.
* Responsible for the proper fueling and servicing of
aircraft.
* Responsible for towing aircraft.
* Responsible for the proper cleaning of aircraft.
* Responsible for any other miscellaneous services to the
based and transient customers.
.
.
.
* Supervise the line operations to assure smooth flow of
traffic.
* Assure all towinglfueling/aircraft operations are done
safely.
* Responsible for initial and recurrent training for the
Line Department.
Vehicle and Facilities Maintenance Technician
The Vehicle and Facilities Maintenance Technician's duties include the following:
* Responsible for functional check, inspection, trouble-shooting repair, re-work,
modification, overhaul, maintenance and preservation of vehicles, vehicle
engines, vehicle components, components and accessories.
* Operate motor vehicles, machines, mowing vehicles, mechanical equipment,
and tools in the performance of assigned duties.
* Use approved methods and procedures in the performance
of the job.
* Responsible for the completion and maintenance of records
and reports as functional assignments require.
* Perform daily, weekly, monthly and annual quality
control inspections on all fixed and mobile fueling
equipment, and maintain all applicable paperwork.
( see appendix )
* Perform prescribed cleaning, preservation and operator
maintenance work on vehicles, tools and equipment.
Perform routine housekeeping in the immediate area.
· Will provide custodial service for the office and hangar and support to the Line
Department of aircraft cleaning.
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2.4 ADVISORY BOARD
To help assure the success of our program LEADING EDGE
AVIATION has secured several key individuals to serve on an advisory
board. This advisory board is comprised of all professionals to be used
on the team in the planning, design and administration of the project.
We have used advisory boards in the past with great success. The
President of Leading Edge Aviation currently serves on the board of a
retail wallpaper and decorator store in Oeala, Florida. This approach was
used in establishing WallPaper Works Inc. in 1990. An advisory board
comprised of decorators, builders, bankers, accountants, and other
wallpaper store owners was formed.
The advisory board will serve to provide advise and guidance in the
development of the program. (Because of the varying backgrounds,
numerous perspectives will be used.) Accordingly we have assembled
an advisory board to assist us in the development and implementation of
our program. The board will meet periodically to review our progress.
Below are the persons who serve on our advisory board.
Mr. Bill M. Henderson
6430 Forestwood Drive
Lakeland, FL 33811
SUN IN FUN
Foundation
Executive Director
Mr. Richard Hursh
10113 Sunset Ct.
Gibsonton, FL. 33534
FAA Designated
Flight Examiner
Mr. Robert Bodolay
Herndon & Associates
91 Lake Morton Dr.
Lakeland, FL 33811
Insurance sales
Regional
Representative
.
Mr. Richard Miller P .A.
South Flortda Ave
Lakeland, FL 33811
Mr. Gail O'Doski
475 East Main Street
P.O. Box 509
Bartow, FL 33830
Mr. Jerry Houton
PO Box 6750
Lakeland, FL 33807
.
Mr. James A. Mcnulty
PO Box 172489
Tampa, FL 33670
Mr. Jim Graber
Orlando Executive Center
7 west main street suite 100
Apopka FL 32793-5185
Mr. Robert C. Moberg
4730 S.E. 33rd Terrace
Ocala, FL 34480
Witt McLamore
Vandenburg Airport
.
Legal Counsel
Corporate Law
Business Litigation
President
O'Doski Sellers &
Associates
Full-Spectrum
Marketing Services
Retired TW A Captain
Certified Public
Aviation Insurance
Consultant
Chief Executive
Officer of WallPaper
Works Inc.
Naval Aviator
Aircraft OWner and
Pilot PITTS 9WP
.
.
.
2.5 SUPPORT TEAM
In addition to key personnel and the advisory board, LEADING EDGE
AVIATION has established professional relationships with numerous
companies. This section gives a brief representation some of our
support team members and their strengths. This group will provide
supplies and consultation to LEADING EDGE AVIATION during the initial
phase and on an ongoing basis for this project.
Exxon Company, USA
Exxon Company, USA is a key member of LEADING EDGE
AVIATION'S aviation support team. Exxon will provide fuel and oil
products, will train personnel in the. handling and dispensing of fuel, and
will participate in promotional programs.
Mr. Don Wright, Exxon's Senior Marketing Territory Manager, has
been involved with the development of LEADING EDGE AVIATION
SERVICES INC. for the past year. Don has participated in the
development and implementation of numerous full service FBO's. Based
in Orlando, Florida he is very familiar with fuel supply sources and will
work closely with LEADING EDGE AVIATION SERVICES INC. on all
fueling operations.
Exxon is the industry's leading supplier of aviation fuel and oil
products, serving over 500 FBO dealers nationwide. Their credit card
programs consist of over 7 million card holders providing our company
the largest base of customers in the nation. With the introduction of the
new Exxon Airwortd Card, the credit card program will be further
enhanced by providing the customer with a fully detailed monthly
statement of all transactions.
Exxon has established 42 AVITAT facilities in the United States which
represent their network's highest level of quality FBO services. Exxon
has established a quality control program which is the most stringent in
the industry.
.
.
.
~
Fuel Tech, Inc. of Titusville, Florida will be consulted when the
construction of a new fuel storage facility is proposed. Burnie Whitten,
President, has over 20 years experience in the industry and has
designed fuel storage facilities for numerous FBO's in Florida. His
intimate familiarity with Florida and federal tank regulatory requirements
provides the expertise needed to design an environmentally sound
system.
A few of Fuel Techls recently designed and constructed facilities are
in operation at Lakeland, Ocala, Miami, Ft. Meyers and Brooksville
Florida. Furthermore, their location in Titusville and facility sites
throughout Florida will facilitate a quick response to our needs.
.Keenan link..L.ines
Keenan Tank Lines of Tampa will handle all fuel supply transports for
LEADING EDGE AVIATION. Their location will provide for quick
response for the movement of fuel products from Exxon's supply
terminals in Tampa, Port Everglades, and Jacksonville Florida to our
facility. Keenan Tank Lines transports aviation fuel products to many
fixed base operations and major airports throughout Florida. The fuel is
transported in dedicated single compartment tanks and is handled by
highly trained drivers who will provide contamination-free and no spill
deliveries.
O'
O'Doski Sellers and Associates will provide assistance with the
marketing and public relations needs of our company. As a local based
public relations company, O'Doski Sellers and Associates has worked
with our President on local airport development and marketing plans.
This agency practices personal service. Their philosophy requires them
to know their client's past experiences, present situation and future goals
and objectives as completely as possible.
. O'Doski Sellers and Associates services include; Print, Broadcast
& Outdoor Advertising, Market Research & Strategy, Promotion
Campaigns, Sales Support Materials, New Product Development, Direct
Mail, and Public Relations. Clientele of this company includes; Cypress
Aviation, Florida Department of Education, Florida Own Orange Juice,
Brinker International, Polk County School Board and numerous others.
.
.
IA.tum CFO Services, Inc.
Tatum CFO Services, Inc. will serve as an outside financial and
strategic consultant. President, Mr. John Tatum is both a CPA and
Lawyer who specializes in bringing short and long term financial stability
to growth companies. Tatum CFO performs detail cash flow planning
and monitoring services, capital procurement services, and general
management consulting services.
As we conduct business and build relationships in the Clearwater
community we will utilize local community as part of our service provider
team. We believe that it's "g00d business" to do business in your local
community.
.
3.0
OPERATIONS
· AND FACILITIES
.
.
3.0 OPERATIONS AND FACILITIES
The service and facilities proposed by LEADING EDGE
AVIATION represent a first class full-service Fixed Base
Operation. The services will meet or exceed the required
minimum standards as set forth in the Rules and Regulations
Governing Aeronautical, Vehicular and Pedestrian Activities at the
Clearwater Airpark.
LEADING EDGE AVIATION will offer a full scope of FBO
services including those set forth the "City Of Clearwater duties of
the FBO." Below is the list of all services which we will
offer.
1. Perform minor maintenance to keep lease facilities in their
present condition. Major maintenance to maintain structural
integrity of the leased structures will be the responsibility of the
City.
.
2. Lease all hangars and tie-down spaces with standard lease
form.
3. Sale of aviation petroleum products
4. Aircraft rental.
5. Authorize repair and maintenance of aircraft.
6. Enforcement of Airpark Rules and Regulations as approved
by the City.
7. All utility bills related to the operation of the FBO building,
Maintenance hangar, fuel farm and lease hangars.
8. All equipment, merchandise and supplies for the operation
of the main terminal building.
.
9. Any and all sales and property taxes pertaining to the
operation of the FBO.
.
10. All applicable insurance required by the City of Clearwater
as stated in the current FBO operating agreement.
11. Employee at least two full time employees properly trained
in aircraft fueling and ramp safety procedures.
12. Airpark manager at Airpark during regular business hours.
.
.
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3.1
GENERAL
· STATEMENT OF
DUTIES FOR THE
FBO
.
.
CITY OF CLEARWATER
DUTIES OF THE FBO
1. GENERAL STATEMENT OF DUTIES
Maintenance and upkeep of all public areas and maintenance of the airport in a safe manner.
Clerical and operations.
2. SUPERVISION RECEIVED
Works under the direction of the City Manager. Works with the Airport Authority to set policy
and goals, as mandated by the City of Clearwater Commission.
3. SPECIFIC DUTIES
A. Maintenance of Grounds
1. Mow the grass areas.
2.
. 3.
4.
5.
6.
7.
Maintain or arrange for maintenance of airport lighting, windsocks, electrically
operated gates, and other airport on-site assets.
Maintain the landscaping in and around terminal area.
Keep the public part of the terminal building, including restrooms, clean at all times.
Monitor status of paved areas and arrange for necessary repairs and maintenance.
Sweep accumulated gravel and debris from paved areas.
Arrange for the removal of disabled aircraft from the operational areas of the airport.
B. Enforcing the rules
1. The Clearwater Airport Authority and the City Manager have established reasonable
Operating Rules and Regulations for Clearwater Airpark. The intent of these Rules and
Regulations is to provide the necessary authority and general rules for the safe and efficient
operation and conduct of activities at Clearwater Airpark. These Rules and Regulation shall
be available in the airport terminal. The F.B.O. shall be responsible for reasonable enforcement
of such regulations, which shall be primarily designed to protect persons and property at the
airport.
.
2. The F.B.O. must inspect the airport property twice yearly for compliance with the Airpark
Rules and Regulations. Notice of non-compliance will be given as necessary. F.B.O. will be
responsible for preparing and submitting non-compliance notices.
C. Workman's Compensation Insurance
. 1. All employees of the F.B.a. must be provided with workman's compensation insurance.
.
.
D. Recording and reporting
1. Provide monthly reports of aviation fuel purchases to the City of Clearwater..
2. Record daily airport operations.
3. Record daily readings from fuel farm and leak detection sensors.
4. Attend all monthly Clearwater Airport Authority meetings at the City Commission Chambers..
5. Provide monthly reports of airport activities, fuel sales, tie-down fees .and other revenues to
the Clearwater Airport Authority.
6. Provide to the City an annual financial report audited by an independent Certified Public
Accountant in accordance with generally accepted auditing standards.
7. Participate in professional organizations and meetings relating to airport management, if
possible.
4. AIRPORT F.B.O. ON-SITE MANAGEMENT QUALIFICATIONS
A. Required Knowledge, Skills and Abilities
1. Knowledge of Federal, State and local regulations governing airport operations.
2. Basic janitorial skills.
3. Ability to communicate and cooperate with others.
4. Must be able to work outdoors.
5. Must have phone and transportation.
6. Knowledge of basic office procedures and report writing.
7. Must be able to work with a minimum of supervision.
8. Keep a positive working relationship with the Clearwater City Commission, the Clearwater
Airport Authority and City staff.
.
.
.
3.2
AIRPARK RULES
AND
REGULATIONS
AIRPARK OPERATING RULES AND REGULATIONS
CITY OF CLEARWATER
.
1. Intent.
It is the intent of these Rules and Regulations to provide the necessary authority and general
rules for the safe and efficient operation and conduct of activities at the Clearwater Airpark.
2. Definitions.
Unless specifically defined herein or from the context a different meaning is apparent, as used
in these rules and regulations the term:
(a) "Airpark" shall be understood to designate the Clearwater Airpark.
(b) Words relating to aeronautical practices, processes and equipment shall be construed
according to their common usage in the aviation industry or as specifically defined by the
Federal Aviation Administration, the Florida Department of Transportation or other
authority.
(c) "Commercial Operations" shall mean all operations of aircraft for profit or any business
operation or business activity conducted on Airpark property.
.
(d) "Light Aircraft" shall mean all aircraft with a maximum gross weight of 12,000 pounds or
less.
(e) "Airpark Manager" shall mean the Fixed Base Operator (FBO) or designated
representative authorized to supervise, control or otherwise be responsible for the conduct
of all activities at the Airpark.
(f) The Airpark Staff Coordinator shall mean the individual designated by the City Manager to
supervise the operation of the Airpark. This function includes overseeing the performance
of the Fixed Base Operator (FBO) insuring that the Airpark is operated in accordance with
Federal, State, and local regulations, supervising the maintenance of Airpark facilities,
providing an administrative and coordinating link between the City Commission, City Staff,
the Airport Authority, the Airpark and Clearwater citizens and civic groups.
3. Applicability of Provisions
All airports located on City property that are owned or controlled by the City and all persons
using or located on such facilities for any reason are subject to these rules.
.
1
.
.
.
1. General.
The following provisions will govern the conduct of all persons engaged in any activity,
aeronautical or other, at Clearwater Airpark:
(a) The City of Clearwater, through the City Manager, has the authority, as established by the
Code of Ordinances, to take such action as may be necessary in the handling, policy and
management of the public in attendance at the airport.
(b) The Clearwater Airpark shall be operated in accordance with the appropriate Federal and
State regulations governing airport management and operations.
(c) No commercial operation, or business venture of any kind shall be conducted at the
Clearwater Airpark unless specifically authorized by the City Manager or designated
representative.
(d) The City Manager or designated representative shall have authority to suspend all flying
operations to and from the Airpark when conditions might make such operations unsafe
(e) All persons involved in any accident on the Airpark or in the vicinity, resulting in personal
injury or damage to vehicles, aircraft or property, shall immediately report such accident to
the Airpark Manager, or designated representative and the City Airpark Staff Coordinator.
(f) All aircraft operating at the Airpark shall be equipped with a functioning two-way radio
capable of maintaining radio contact with Airpark Operations and other aircraft in the traffic
pattern.
(g) All take-offs and landing shall be confined to the runways.
(h) Aircraft engines shall not be started except by a licensed pilot, student pilot, or aviation
mechanic, with the wheels properly blocked or adequate brakes sets.
5. Hours of Ooeration.
-
Aircraft shall be permitted to operate from Clearwater Airpark between 7:00 am and 9:00 pm
only. The Airpark shall be closed to takeoffs and landings at all other times except when
authorized in writing by the City Manager or designated representative.
2
.
.
.
t;. Fire and Safety Reaulations.
(a) All persons using the airpark area or the facilities of the airpark in any way shall exercise
the utmost care to guard against fire and/or injury to persons or property and shall obey all
applicable fire codes and regulations.
(b) No motor vehicle (including aircraft) shall be parked in a manner so as to block the gates,
taxiway or entrances, to the landing area or entrance to any hangar, shop or other
buildings on the airpark.
(c) No person shall smoke within fifty (50) feet of an a aircraft being fueled or within fifty (50)
feet of a fuel storage area.
(d) No aircraft shall be fueled while its engine is running.
(e) All aircraft shall be grounded to an approved grounding source during fueling or de-fueling
operations.
(f) Flammable materials shall be stored in compliance with the City and State Fire Protection
regulations.
(g) Aircraft will not be fueled or drained of fuel while inside any enclosure hangar except a
maintenance hangar.
(h) Cleaning of aircraft parts and other equipment where practicable shall be done with
non-flammable cleaning agents or solvents. In cases where the use of flammable solvents
cannot be avoided, special precautions shall be taken to eliminate ignition sources in
compliance with good practice recommendations of the National Fire. Protection
Association.
(i) Any person using equipment employing open flames or sparks within any aircraft storage
hangar shall take special precautions in compliance with good practice recommendations
of the National Fire Protection Association.
0) No fuel, grease, oil or flammable liquids of any kind shall be allowed to flow into or be
placed in any sewer system.
(k) No person shall discard lighted cigarettes, matches or other burning items on grass areas
of the airport or any other place on the airport where a fire hazard might be created.
7. Air Traffic Rules.
(a) Aircraft landing or taking off shall conform to the Air Traffic Pattern published for the
airpark.
(b) Aircraft shall use only full stop landings at Clearwater Airpark. There shall be no
touch-and-go, stop-and-go, intersection take-offs or auto-rotation operations.
3
'"!. Air Traffic Rules.
.
(c) Final turns into the field must be completed at an altitude of more than three hundred (300)
feet.
(d) All landing aircraft will clear the runway as quickly and safely as possible. All aircraft must
use the same runway.
8. Ground Operations Rules.
(a) Aircraft engines shall not be started when in hangars.
(b) No person or persons except pilots, duly authorized personnel, passengers going to or
from aircraft, or persons being personally conducted by pilots or airpark attendants shall
be permitted to enter the landing area proper, taxi strips or ramps. This does not give any
person or persons so excepted the privilege of unrestricted use of the airport. These
privileges are confined to necessary use of this spare in connection with flights,
inspections or routine duties.
(c) All unhangared aircraft shall be parked at the airpark in spaces designated for this purpose
and shall be adequately secured. Owners of such aircraft shall be held responsible for any
damage resulting from failure to properly comply with this provision.
(d) The City assumes no responsibility for damage, theft, or vandalism to aircraft parked on
the airpark.
. 9. Helicopter Operations.
(a) No Auto-rotations on Clearwater Airpark.
(b) Helicopters will follow the same traffic pattern as fixed-wing aircraft.
(c) Helicopters will be restricted to landings and take-offs using the same flight pattern as
fixed-wing aircraft. Helicopters will not be allowed to have training exercises adjacent to
runways, taxiways, hangars or tie-downs.
(d) Helicopters moving to and from the refueling area will proceed with caution, stand-off
safely from parked and/or refueling aircraft and take the necessary precautions to minimize
rotor-wash effects to nearby aircraft and structures.
(e) Helicopter landing and take-off areas will be designated, and thereafter their use will be
obligatory.
.
4
10. Motor Vehicle Reaulatlons.
.
(a) No vehicle shall be parked on airpark property so as to impede the flow of aircraft or
vehicular traffic.
(b) No vehicle will be operated on the runway unless authorized by Airpark Management.
(c) No motor vehicle may park on any portion of the aircraft operating area with the exception
of those trucks and other vehicles necessary to the servicing of aircraft and the
maintenance of the Airpark except when authorized by Airpark Management.
(d) Pilots and their invited guests may park automobiles in their aircraft parking place while
flying.
(e) The Airport Manager shall have the authority to tow or otherwise move motor vehicles or
trailers improperly parked on the airpark in violation of these and any other posted
regulations.
11. Prohibited Fliaht Activities.
The following types of flight activities shall be prohibited at Clearwater Airpark:
(a) Aerial advertising in the form of banner towing.
. (b) Ultra-light aircraft operations in any form.
(c) Glider towing and other soaring operations.
(d) Hot-air balloons or lighter-than-air aircraft.
(e) Model (RlC) aircraft operations.
(f) Operations by any non-FAA certified aircraft.
(g) Operation of an experimental aircraft on a first or test flight.
(h) Operation of an experimental aircraft that has not completed the required FAA restricted
flights.
12. Miscellaneous.
(a) All persons, firms, or corporations shall keep the space allocated to them in a clean
condition and shall keep all floors free from fuel, oil, combustible
.
s
material, and any trash, garbage, or debris. The use of volatile and/or flammable solvents
for cleaning floors or structural members is prohibited.
.
(b) Recreational vehicles, trailers, boats or other property or equipment not related to the
operation of the tenant aircraft are prohibited from being stored on the Airpark.
13. Charaes and Penalties.
(a) Any violation of these rules and regulations which, after notification, is not cured within
thirty (30) days shall be deemed a breach of contract with the City of Clearwater, and any
lease held by the violator may be terminated.
(b) The City Manager or designated representative shall have the authority to bar, terminate,
or otherwise prohibit the use of Airpark facilities by persons, activities, or organizations
judged by the Airpark Manager, Fixed Base Operator or other duly authorized person to be
operating in an unsafe manner or in contravention with the Airpark lease or Airpark Rules
and Regulations.
RECOMMENDED BY:
J. MARVIN GUTHRIE
CHARLES H. SILCOX
Chairman
. Airport Authority
Chairman
Rules & Regulations Subcommittee
AUTHENTICATION:
In Full Force and Effect This Day of 1995.
ELIZABETH M. DEPTULA, City Manager
.
6
.
.
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3.3 :
FUTURE SERVICES
PROPOSED
.
3.3 FUTURE SERVICES PROPOSED
The services and facilities proposed by LEADING EDGE
AVIATION represent a first class full-service Fixed Base
Operation. Fuel is the primary service being offered however,
each of the services offered by LEADING EDGE AVIATION will
have an interlocking relationship and will provide full FBO
diversification. It is our goal to establish a total Aviation Support
Center to meet the growing needs of our community and those
who use our airport. Below we present the operations and
facilities that we anticipate in the Mure operation of the FBO.
Specifically, we will discuss:
* FBO services, both minimum aviation services and
optional aviation services.
.
* The projected timing of these services and facilities
which will set the "clock" for the long range planning
and goal setting.
These ideas and plans will involve the cooperation of LEADING
EDGE AVIATION, the City of Clearwater, Aviation Authority,
Airpark tenants, FAA, The Airpark Master Planners, FOOT and
others. This section is hypothetical in nature it is necessary in
order to advocate our Corporate Vision And Mission Statement. It
will become the blueprint of the operation. It will serve as our
method to move forward into the 21 st century.
.
.
According to recent pilot surveys in Pro Pilot and FBO
magazine the level of service provided on the ramp is ranked as
the most important in a pilots choice to patronize a particular F BO.
LEADING EDGE AVIATION will dedicate itself to providing every
aircraft, every pilot, and every passenger with that extra measure
of quality service. LEADING EDGE AVIATION personnel will
greet each aircraft at our ramp entrance and direct the aircraft to
the front door. A Red Carpet (Welcome to Clearwater) will be
placed at the aircraft entrance and the aircraft chocked
immediately after shut down.
.
Uniformed line service technicians will then assist and direct
each passenger and crew member to an assigned Customer
Service Representative in the F 80. The Customer Service
Representative will host the crew and passengers and assist
them in hotel, transportation or restaurant needs.
During the time that the Customer Service Representative is
taking care of the crew and passengers, a line technician will fuel
and service the aircraft (Auxiliary Power Unit (APU), Oxygen,
Vacuuming interiors; cleaning windshields; ice; coffee;
newspapers, etc.).
.
Depending upon the length of stay, the aircraft will be moved
using aircraft tugs (1 Lectro, 1 Clark) to either a tie-down or a
hangar facility. The aircraft will be repositioned to the front door at
an assigned time by the crew. This will add to safety and
convenience by eliminating passengers otherwise wandering
around the ramp looking for their aircraft. The use of tugs on the
ramp will also provide maximum utilization of the ramp area,
increasing the capacity currently available.
.
Fuel and Oil Sales
LEADING EDGE AVIATION will offer AVGAS and will service
all general aviation aircraft that use the airport. The fuel service
and facilities will be staffed and open 14 hours a day, 365 days a
year.
.
To improve fuel availability and provide 24 hour refueling
capabilities we will consider installing an Automated Fuel System.
(see the following page) In today's fueling environment FBO'S are
facing increased labor cost, flat fuel sales, and increased
competition. An Automated Fuel System can reduce labor cost,
provide fuel availability 24 hours/day and give new options when it
comes to pricing fuel competitively. The days of just being a fuel
provider on the airport are over. In order to survive in the '90's
and beyond we believe that the FBO must become a fuel
marketer. Successful marketers find tools and programs
necessary to give their customers convenient fuel at a highly
competitive price.
There are three reasons Leading Edge Aviation is reviewing
options for an Automated Fuel System in the future business
operations at the Clearwater Airport.
# 1. LABOR COST
The automated self-service fuel system can reduce
fuel delivery costs by as much as 60% by allowing
pilots to pump their own fuel. This will allow the
FBO to redirect some of the labor force.
# 2. PUMP PRICE
The Automated Fuel System will give us the option to
decrease our fuel price to a more competitive level.
The industry average cost to dispense fuel with an
attendant is about $0.35 per gal.
.
.
The cost to dispense fuel with the Automated Fuel
System is about $0.10 per gal., based on 60,000
gallons annually.
# 3. SALES VOLUME
Automated self-service allows fueling 24 hours a
day, which can increase sales by as much as 3QoA>>.
FBO magazine studied eight operators using
automated systems and found that the increase in
sales ranged anywhere from 30% to 32%
The concept of self-fueling in today's aviation market is in a
situation similar to that of the automotive market of the late 60's or
early 70's. Back then, many people thought it would never work.
Today I more than 850~ of all automotive fuel is sold through self-
service pumps. Numerous automotive fuel stations currently have
total self-fuel stations with credit card readers.
.
Growth Potentim
Retail fuel sales by Clearwater Aircraft Inc., show
approximately 123,000 gallons were sold in 1996. Through
increased services, aggressive advertising, self-service refueling
system, and sales programs a increase in the fuel sales should be
seen within the first year. By providing a first class, red carpet
service with fully trained qualified personnel, many aircraft using
our airport but not patronizing the fuel service may begin to take
on fuel.
Avionics &JnUrument Repa,r
.
An important aspect of maintaining an aircraft is the availability
of an avionics and instrument shop. LEADING EDGE AVIATION
will actively pursue a reputable shop looking to relocate in the
Clearwater area and negotiate a sub-lease with them. After a
successful negotiation the new Avionics/Radio shop will become a
part of our Aviation Support Center. Their shop will incorporated
be into the design of our facility and function as an integral part of
LEADING EDGE AVIATION operations.
.
All avionics work for LEADING EDGE AVIATION will be
ouboontraotod to the now evionioe ehop. Tho Avionioe ehop win
be. given ramp and hangar space to accommodate all general
aviation aircraft. Staffing will be Monday-Friday 8:00 A.M. - 5:00
P.M. with 24 hour, on call availability.
~
Aircraft sales has in the past played a vital role in providing
revenues upon the sale of aircraft much like that of an automobile
dealer. A sale will typically result on providing the customer
ongoing maintenance and service for his aircraft. By
incorporating aircraft sales into our full service program we can
provide our customer not only the sale of the aircraft but flight
training, maintenance, fuel and full array of support.
.
A bulletin board displaying "aircraft for sale" will be located at
our place of business allowing any local aircraft owner a place to
market his aircraft. This is a common practice around the country
and typically results in a prospective buyer requesting our
performing a pre-purchase inspection. Again providing this
interlocking service offers potential for developing additional
business.
LEADING EDGE AVIATION Aircraft Sales will be directed by
the President and General Manager. This will include listings
and/or inventory on new and used aircraft from complex single
engine through turbine powered. . We will secure a plan to add a
sales manager or an aircraft researcher responsible for monitoring
market conditions and identifying prospective aircraft. Another
alternative is to find an aircraft sales associate or firm interested in
relocating to the Clearwater area.
.
.
~
LEADING EDGE AVIATION has a 135 Air Taxi Operation.
Currently We operate regional, national and international flights.
.
Each aircraft is equipped, maintained, and operated in
accordance with an FAA approved Company Operations Manual
and FAA Regulation Part 135 governing air carrier operations.
The aircraft used will be equipped with state of the art all weather
equipment and provide our customers with the finest aircraft in
central Florida available for charter.
Specialized Operations and Other Aeronautical functkml.
In addition to the other aeronautical services, LEADING EDGE
AVIATION offers, we will provide specialized operations including
but not limited to; aircraft management, aerial photography, sight
seeing, travel services, aviation fuel farm servicing and sales, and
FBO Management Consulting Services. These services are part
of the company's "Vision 2000" long range plans and goals.
Aircraft management and consulting represent two distinct
services proposed by LEADING EDGE AVIATION. We will
assist in locating, purchasing, inspecting, maintaining and staffing
a complete flight department for clients. We will have a charter
coordinator handle all trip requests and scheduling with the
assistance of airport data base and scheduling software. The
. coordinator will also perform other services such as providing
.
rental car arrangements, catering, hotel accommodations, ground
transportation, and complete trip itineraries.
The client will be given a monthly report on aircraft
maintenance status, flight usage, and market conditions. This
arrangement allows the client to have a quality maintained aircraft
and a highly trained crew (Part 135 standards) without all of the
headaches and concerns associated with operating a corporate
flight department. Consulting consists of aircraft analysis,
utilization profiles, market studies, and cash flow models for the
prospective aircraft purchaser or user.
.
Aerial photography and sight seeing will be offered as a by
product of having aircraft rental and air taxi service. The primary
aircraft will be a Cessna 172. This aircraft will be equipped with a
vertical mount camera in the fuselage and side windows that open
or remove. The photographs will be taken by in-house staff or
subcontracted to local photographers depending up- on customer
needs.
Sight Seeing tours will also be offered as a by product of the
flight department. Clearwater is a very beautiful city from the air
and there are many attractions to see from the bay to the
beaches. The Cessna 172 will also be used for this service due
to the high wing providing maximum visibility for all tourists.
LEADING EDGE AVIATION travel service division will focus
on airline reservations, car rental and hotel reservations. This
division will be on-line with a worldwide computerized reservation
network such as SYSTEM ONE. This will give LEADING EDGE
AVIATION instant access to fares and schedules of all airline
carriers, rental cars and hotels.
.
What this means to the customer is one call for all travel
needs. If we cannot assist the customer via the airline, then
possibly our charter department can offer an alternative. By
having both airline fares and our charter department quotes at
hand, a comparison can be made as to value and convenience.
This job will be performed by our charter/travel coordinator.
.
.
.
3.4
FUTURE
FACILITIES
.
3.4 FUTURE FACILITIES
After reviewing the Clearwater Airpark Business Plan we are
excited about the possibilities and the future potential for the
airport. The new runway extensions will allow the airport more
Safety for its current and future users. We have spent a
significant amount of time considering the possibilities for the
future growth at the airport. The President of LEADING EDGE
AVIATION has had hands on experience in the design and
development of airport operations at varying levels. His latest
project involved the complete design and construction
management of a full service FBO facility serving the needs of a
medium size general aviation airport.
Leading Edge will look at the possibility of constructing a new
general aviation facility after the expiration of the first term of the
agreement (five years). The feasibility of constructing a new
terminal facility will be dependent on a five variables.
.
1. The economic strength and well being of the clear water
operation.
2. The completion of closure requirements of the former land fill
in the existing terminal area.
3. Availability of State and Federal funding.
4. The negotiation of a long term lease.
5. The continued progress of the Airpark business plan.
The following section will be a prototype example of the
establishment of fixed improvements and facilities we envision at
the Clearwater Airpark. In conjunction with the runway I the
Business Plan depicts an area to be used as future General
Aviation Facility and Apron in figure (2). We believe that the need
for a new General Aviation Facility is a necessity.
.
.
LEADING EDGE AVIATION'S Terminal will serve as the
central focal point for fueling operations. The facility will serve as
a gateway to the Clearwater community and function as an
executive general aviation terminal. The facility will feature a main
lobby, passenger and pilot lounge, snooze room, computerized
flight planning room, conference room, customer service station,
line office, administrative offices, restrooms, telephone kiosks,
and more. Special emphasis and planning will be given to
itinerant pilots and their aircraft. Access, safety I punctual service,
comfort and convenience will be key ingredients in our conceptual
planning.
The terminal and administrative facilities will provide
approximately 5000 sq. ft. of interior area. The facility will include
plentiful lounge, reception, conference and restroom space
designed for passenger comfort and convenience. The
administrative areas will be designed for efficient operations and
. located in direct relationship to passenger and aircraft areas.
We will provide areas for customer lounge and reception, pilots
and flight planning, vending and break room, employee lockers
and showers. The facility will provide a contained pilot lounge,
flight planning, and resting rooms away from interior circulation
patterns.
.
The hangar will contain 10,000 sq. ft. of interior area for aircraft
storage, repair shops, parts storage,. line service personnel
facilities and storage. The hangar facilities and adjacent
facilities will be organized for efficient relationship to the ramp and an
enclosed, all-weather link to the terminal will be provided. The
automobile parking facilities and drive areas will provide for ease of
movement from the service roads to the drop off point at the terminal
and initial parking capacity of 75 cars. The parking area will be
landscaped and lighted, providing a safe and visually pleasing
environment for auto circulation and storage. There will be direct
controlled access to the ramp area for and crew cars when necessary.
.
4.0
DESCRIPTION OF
· SERVICES AND
EQUIPTMENT
.
.
4.0
This section presents LEADING EDGE AVIATION'S approach to fulfill the
requirements for the establishment of a first class FBO. All services described
herein may be offered depending on the demand at the airport. Operating
equipment is categorized according to department or function. This
equipment will service all of the needs on all types of aircraft at the FBO. This
equipment will be provided as necessary to meet the servicing demands.
4.1 Flight Une Services
.
Leading Edge Aviation's line service will operate from 0700 to 2100.
Primary manning will be from 0730 until 2030, seven days a week. 24 hour on
call services will be implemented, if necessary. Staffing for the flight line
services will consist of specially trained and qualified personnel. Each line
service technician will be required to pass written and practical test before
servicing any aircraft. Leading Edge Aviation's initial and six month recurrent
training will consist of instruction from Leading Edge Aviation, Exxon, and
AMR Combs training curriculum. This training will include not only the
handling and dispensing of fuel but also instruction in customer relations,
aircraft handling and safety. Leading Edge personnel will periodically attend
seminars and training programs provided by National Air Transportation
Association (NATA).
The Line Manager will answer directly to the General Manager for all flight line
services. The basic flight line services will include, but not necessarily be
limited to the following:
* MEEnNG ARRIVING AIRCRAFT. It will be the responsibility of the flight
line supervisors to assure that all aircraft are greeted by a line technician.
Using procedures spelled out in the line manual, the lineman will use all
available (ramp) space to park aircraft.
.
* MARSHALING. In conjunction with meeting arriving aircraft, the line
technicians or Line Manager will marshal all aircraft to their parking positions
by hand signals. These hand signals will be part of the training program in
conjunction with line manual and the Exxon flight line course, and are the
same hand signals as depicted in the Airman's Information Manual. During
the training program, all line technicians will be made aware of wing tip and tail
clearance limits to properly direct each aircraft, with emphasis on safety.
.
* CHOCKING. All aircraft. after they have been marshaled into the
appropriate position, and after all engines have come to a complete stop, will
have the nose gear chocked, both fore and aft of the nose wheel to assure that
the aircraft will not roll. Chocks utilized will be composed of a treated wood
approximately one foot long and cut to a triangular shape. During times of
inclement weather, both main gear and nose gear will be chocked, to assure
the aircraft does not move due to gusty wind conditions.
Whenever possible, aircraft will be tied down, If winds exceed limits stated
in the emergency procedures section of the Leading Edge Aviation policy
manual. This policy manual will be part of all employees training program.
* GREETING THE CUSTOMER. Since the Line Department and the
dispatch section are the first contact the transient customers will have with our
operation, it is important that all employees be trained in not only greeting the
customer in a friendly and courteous fashion, but also be prepared to answer
whatever questions they might have about services available in the area.
.
* BAGGAGE SERVICING. AlIUne technicians will be trained in handling
and caring for personal luggage of passengers and crew arriving at and
departing from aircraft on the flight line.
* TOWING AIRCRAFT. Towing will be allowed on all ramps and in and out
of hangars. No other towing will be conducted unless under emergency
conditions or requested by the pilot. All personnel designated as towers shall
have completed that portion of the line manual and be signed off by their Line
Manager. Training personnel in towing aircraft will place special emphasis on
wing tip clearance and vehicle and aircraft movement safety.
* GPU ST ARTINO AND ELECTRICAL POWER ASSIST. Leading Edge
~viation will maintain a ground power unit compatible with 12/24/28 volt
system. This service will be provided by the line department. In addition,
electrical power assist, using the GPU, will be available for extended term
operation whenever a crfINI member feels that it is necessary. The crew
member will make this request to the dispatch/receptionist desk. They in turn,
will arrange with the Line Department to have the unit near his aircraft and to
perform at his request.
.
* FUEL HANDLING AND QUALITY CONTROL. To assure quality we will
purchase all of our fuel and oil products from Exxon Company, USA. Their
long term commitment to the aviation industry and demand for quality control
has established Exxon as the foremost fuel supplier in the industry.
.
With distribution terminals located in Tampa, Port Everglades, and
Jacksonville Florida, the supply is convoniant and economical for transport to
Clearwater Airpark. To assure fuel availability we will ask Exxon for an
agreement guaranteeing an adequate supply for five years.
Exxon's involvement in our operation does not stop at simply providing fuel
products. Their Quality Control Inspectors will work with us to provide quality
assurance and support for our fuel operations. Inspections by Exxon will be
performed every 120 days on all fixed and mobile fuel storage equipment. In
addition, Exxon representatives will provide on the job training to line
technicians and conduct seminars for ongoing management training.
* OIL SERVICING. Line personnel and supervisors will be responsible for
engine oil service whenever requested. The Line Manager will have the
responsibility to assure that oil stocks and oil storage areas are serviced with
the quality and quantity of the type of oil necessary for aircraft transiting the
general aviation facility. Furthermore, each line technician will be trained in
the particular types of oil and their compatibility with aircraft and other aircraft.
.
* AIRCRAFT INTERIOR AND EXTERIOR CLEANING. Assisted by a
cleaning crew, the line employees will provide exterior or interior cleaning as
an additional revenue producing service of the fixed base operation. Interior
aircraft cleaning will consist of vacuuming, emptying of ashtrays, bulkhead,
windows, and interior upholstery cleaning. Exterior cleaning will consist of
complete top to bottom wash, utilizing only aircraft approved soaps and
solvents. Special emphasis will be observed to assure that critical systems are
not inadvertently harmed due to the ingestion of water and cleaning materials.
FLIGHT LINE SERVICE EQUIPMENT
The following is a list of equipment necessary to provide the services
described in this proposal. This list is hypothetical in nature assuming
minimal equipment available or offered at the time of induction, or assuming
the start up of a non-exIstent operation.
.
- Tug's two (leased or used)
One tug make Northwestern gasoline powered
Lectro Model 8700
Built in GPU 12124/28 with independent batteries
Heavy-duty winch
- Tow Bars 3 (three)
Two tow barslUniversal Joy-bar
with interchangeable heads or equivalent
.
- Start Cart/Auxiliary Power Unit
~ Flight linelCourtesy Van
One mini-van 7 passenger
Dual front/rear Air conditioning
4.2 MAINTENANCE SERVICES
Leading Edge Aviation's maintenance department will provide one of the
most important support services needed by aircraft using our airport. Although
not all aircraft require maintenance while at our airport, the availability of an
FAA qualified service is critical when an aircraft needs repair. In addition to the
support needed by transient aircraft, our maintenance department will provide
local aircraft major and minor, restoration services and routine inspections.
Our program also is equipped and on-call to provide emergency removal
services to any disabled aircraft hindering runway and taxiway operations, as
well as salvage and removal of aircraft downed, off premise.
.
The maintenance department will be responsible for towing, salvage,
inspections, airframe and power plant repair, as well maintaining an adequate
parts inventory for in-house use and counter sales. The department's normal
hours of operation will be from 8:00 AM to 5:00 PM, Monday through Friday
with FAA qualified maintenance personnel on-call and available 24 hours a
day, seven days a week. The Service Manager will be the single point of
contact for all airframe and engine maintenance. The added feature of on-call
maintenance after hours will be available through the dispatch service.
SERVICE DEPARTMENT EQUIPMENT
The equipment listed below is an example of the primary maintenance
equipment necessary to operate a service department with the services as
described above:
.
- Ladders - 6' fiber 8' fiber 14' fiber
- Volt meter V0MI1A587
- Aircraft Jacks
Model 20NB 4 88
Model 20CC 4 ea
Model 12 288
Model2OLH4ea
- Parts cleaning unit
- Tire break-down tool
.
- Metal Shear
- Pitot Static SyatAm T astar
- Air Compressor two-stage 5 HP
- Rectifier 28V Modelt 11-6630-000
- Battery Charger NI-CadlLead Acid & Hydrometer
- Work Stands
- DrIll Press
- Grinder
- Vise, 1 cr Mode
- Wet Dry Vac
- Hydraulic Press
- Air Hose 10 50"
- Extension Cords, & Drop Lights
- Work Table & Spark Plug Cleaner
- Welder & Engine Holst
- Nitrogen & Hydraulic Cart
- Time Clock with Cards
- Metal Break
- Painting Equipment
.
4.3 FLIGHT TRAINING I AIRCRAFT RENTAL
.. Flight Training. Leading Edge Aviation Services, Inc. will offer a full
scale flight school with flight training ranging from primary instruction, to CFI
certification. Our program will operate under the rules and regulations of FAR
61 which se1s forth the curriculum and requirements. The curriculum will
utilize the Jeppensen Sanderson Training Manuals and audio visual program.
We will offer instruction for private pilot ratings, instrument ratings, commercial
pilot ratings, and provide biennial flight review to rated pilots.
The aircraft used in our training will be equipped for the various types of
training offered and are maintained in accordance with the FAA and factory
approved maintenance schedules. This includes 100hrl5Ohr inspections. Our
Service Manager or Director of Maintenance is responsible for over seeing the
maintenance needs of these aircraft and monitor their condition closely.
.
The flight training program will be headed by a Chief Flight Instructor and
staffed by certified line Instructors. Each instructor will be FAA certifted for the
particular type training being performed. Our plans are to review the
application for an FAA part 141 certification. This will allow the training of the
GI bill customers. We will offer a complete Ground School using the
curriculum as described above. six aircraft will be necessary to start our flight
training program. These aircraft will be brought from our other location,
purchased out-right or purchased from the current FBO.
.
* Aircraft Rental Program. Leading Edge Aviation Services, Inc. aircraft
rental program will offer area pilots the availability of aircraft on an hourly
basis. Much like a rental car program, the aircraft can be used for local
pleasure flying as well as for extended cross country travel. Each aircraft will
be equipped for flight in instrument flying conditions and is maintained in
accordance with the manufactures recommended maintenance program.
Although our customers do use these aircraft for pleasure, most of them
depend on this service for business use, making this program vitally important
to their business success.
We will offer six (6) aircraft for rent. Four single engine Cessna 172's or
Cessna 152's which are used primarily for local or short cross country travel
and two high performance single engine aircraft for extended cross country
travel. The high performance aircraft will be offered only to our equally
qualified customers.
.
Each pilot who uses our aircraft receives a check-ride by one of our.
instructor pilots. An extensive review of their log books and an orientation to
our operation is conducted to assure each pilot meets stringent safety
standards. A schedule coordinator will be used to schedule each aircraft for
rental. (When utilization on these aircraft reaches approximately 65 hours
monthly per aircraft. a fourth airplane. possibly a twin engine aircraft would be
added to the department.) If demand then warranted. our plans would be to
acquire and operate a turbine powered aircraft to further increase our
capability and service to the local area.
4A DISPATCH AND RECEPTION SERVICE
Supervised directly by the General Manager. the dispatch desk will be
manned a minimum of 10 hours per day and function as a communication
center. CUstomer service will be the primary goal and the following functions
will be coordinated by our employees:
.
* Processing Orders For FuellService. ETC. The primary function of the
dispatch/reception desk Is to coordinate all fuel and service orders with the line
department. Assuring that eech customer request is taken as accurately as
possible for fuel. and other services, the dispatch desk will then relay. (utilizing
a UHF radio system) to the appropriate line service technician. An example
would be the quantity and type of fuel necessary and the time frames needed
to complete this function. i.... quick tum or fuel at a specific time. It would be
the responsibility of the receptionist to record Information from customers when
requesting maintenance work done on their aircraft.
.
* Unicom. Working as the communications center. the reception desk will
attand the unicom radio during all opArational hours. and provide pra-arrangad
service for an in-bound customer if required.
· Manning and Reserving Conference Rooms. As the customer service
arm of management of the FBO. the reception desk will coordinate all
reservations for the conference room. They will assure that adequate time is
provided for each function to set up and use the facilities without interference
from other functions scheduled. Part of the service available with the room will
be coffee and beverages. motion picture or slide presentation equipment. and
outside catering. It will be the responsibility of the General Manager to assure
that the facilities are kept professional in appearance at all times.
· Secretarial Services. Secretarial services may be provided when
requested by the customer. The reception desk will be the scheduling center
for whatever functions are necessary. The General Manager will be
responsible for the availability of an ofllce and secretary.
.
· Line Communications. The reception/dispatch desk is the
communications center for all services performed by the Line Department. We
will utilize VHF Radios to have continuous communications with all areas of
the flight line during all operational hours. Through this medium. Moberg
Aviation will provide immediate service and response to all customer requests.
and as a secondary function. provide a communications net that will enhance
the flight line safety.
· Customer Information. The reception desk attendant's will be given the
title. Customer Service Representative or (CSR). The CSR working at the
desk will be available to provide Information to the customers on different
services in the local area. Some of this information will include:
. - Availability of hotel rooms.
- Availability of transportation off airport. including
limousine service.
- Tourist 4lt1adions.
- Location of government ofIIces and major business
centers.
- Availability of catering.
.
· Message Center. The desk will receive and on a timely basis transfer all
messages to waiting crews or passengers. A message board will be
maintained in a conspicuous place to post messages when people are not
immediately available.
.
* Ordering Catering. As an additional responsibility of the CSR, the CSR
will arrange, upon request of the crew, catering of the quality and quantity
requested. A detailed menu from several catering or restaurant organizations
will be maintained for quick reference by anyone requesting this service. It will
be the responsibility of the CSR to assure that the catering arrives in a timely
manner, so as to avoid any delays.
* TransportationIFlight Line Coordination. The desk will be responsible
for the coordination of the flight line vehicle used in the transportation of
passengers or crfNt around the ramp area of the general aviation facility. It will
be the responsibility of the General Manager to assure that every effort is made
by the dispatch center to transport people and baggage to and from their
aircraft when not positioned at the front door.
4.6 ADDITIONAL SERVICES
.
The service level and hospitality provided on the ramp to arriving and
departing aircraft is key to success of any FBO. Leading Edge Aviation
Services, in addition to providing the aforementioned aviation. related service
will offer to our customers a number of ancillary services. Following is a brief
description of a few of the services we will provide. (Note: We will offer these
services, if not already offered, as soon as requested or deemed necessary to
maintain VIP service).
* Rental Cars - To expedite the availability of ground transportation to our
customers, Leading Edge Aviation will serve as an agent for one of the car
rental providers currently doing business in the local aree. The operation will
allow Leading Edge Aviation to offer cars on-site and handle the paperwork
there by eliminating the time consuming trip to the rental car agency location.
For passengers who have just flown in at close to the speed of sound it is
inconvenient and frustrating to be required to wait for ground transportation.
* Courtesy Van - One van with clearly visible identification markings will be
used to transport airport customers to and from any location on the airport.
The vans will go moderate distances to town with prior scheduling. The vans
will be in radio contact with our base to expedite any pickup requests. This
service will be provided at no charge.
.
* Courtesy Crew Car - As a convenience and courtesy to the flight crews.
who patronize our service, a crfNt car will be available for their use. This
service is ranked among the most requested by flight crews.
.
,. Flight Planning Room- A flight planning room will be provided with
communications to Flight Service. This area will include a storage of area
charts, telephone and a work desk for flight planning.
,. Recording of Arrivals - leading Edge Aviation will produce and provide
for the Airport Authority a method of monitoring and recording all General
Aviation traffic at the airport.
,. Information Package - To help familiarize visiting passengers and crew
members with the local area, a package including maps, restaurant guides,
and other guest information will be provided. The Customer Service
Representatives will assist customers with information regarding hotels,
restaurants, golf, and other special activities.
4.6 DISABLED AIRCRAFT REMOVAUCRASH FIRE RESPONSE
.
Leading Edge Aviation.s Service Department Manager will be responsible
for the removal of all disabled aircraft and for supervision of CFR personnel.
He will designate an assistant with the approval of the General Manager.
During all off-duty hours the Service Manager or assistant will be available for
recovery of any aircraft from the operational areas. The following procedure
will serve as a standard to follow:
Recovery crews will consist of the Service Manager (or his assistant) and
three helpers. Each IndMdual will have speciftc duties and a working
knowledge of aU positions. Recovery crews will be augmented at the
discretion of the Service Manager with available personnel for the service
department or line crsw after coordination with the General Manager.
.
Notification t:A the disabled aircraft will be through air to ground
communications control and the central dispatch center at the FBO. No
member t:A the OIW.Iuty crash recovery CR1NI will be assigned additional duties
which would preclude a 2 minute response time after notification and
verification. Immedi8tely after notification, the Service Manager or his
assistant will contact the dispatch section by telephone or on his mobile
communications system for instructions on disabled aircraft:
* Location
* Type
* Extent of emergency
* Other units responding such as fire fighting and
medical units
* Any other infOrmation such as persons on board,
fuel, handicaps, and weather forecast.
.
Attar the Service Manager has arrived at the accident site, he will keep his
equipment well clear of the aircraft until assistance is requested by either
medical or fire fighting control representatives or until aircraft has been
released for recovery operations by proper authority. He will also evaluate at
this time the extent of recovery operation and mobilize any additional
manpower and/or equipment required for rescue or recovery.
After release d the aircraft by authorities, manpower and equipment will be
moved into position and runways cleared as quickly as possible. During the
recovery, the General Manager will be kept informed by the Service Manager
as to the progress of the recovery and estimated runway re-open time.
Since aircraft accident conditions vary so greatly, crash recovery crews will
be trained thoroughly in the use of lifting bags, shoring, lifting points, and
crane usage.
In addition, recovery win be coordinated through an indMdual familiar with
recovery procedures and a command vehicle equipped with appropriate
communications equipment.
. If the aircraft exceeds the capability of an .on-field. crane, i.e. engine hoist,
the Service Manager will have the prerogative of calling additional pre-
arranged crane support ~ as near as possible to the airport. A list of
available heavy lift equipment will be compiled prior to FBO s1art-up.
Aircraft Removal Equipment
Ie
Note: Heavy trucks, trailers, and cranes will be rented on an as need basis.
100 feet of 15,000 lb. chain .
100 feet of 1/2 inch high-strength cable
One pair of chain/cable cutters
Eight load binders
Eight grab hooks
Four slip hooks
Four connecting links
Four double clevises
Two shovels
Two axes
Two sledge hammers
200 feet of 3/4 inch nylon rope
Eight pieces of 6 ft. x 2 Inch pipe
Two portable light carts
One portable generator
.
4.7 Aum..&HOP AND CUSTODIAL
.
Leading Edge Aviation ServIces, Inc. will maintain an auto shop to support
all vehicle requirements of the FBO. Within this auto shop will be assorted
tools and equipment for all areas of maintenance and custodial support of the
FBO to assure the smooth operation of the facility.
Auto Shop Equipment
· Work table
* Vice
· Hydraulic jack (floor)
* Jack stands four (5 ton)
* Grinder
* Extension cords
* Drill press
· Compressor
· Air hose
* Engine hoist
· Air drill
* Vacuum
* Grease Gun
* Air grinder
Custodial Equipment
* One dryvac for use in the hangars
* One commercial carpet cleaner for the
lobby and otIIce area.
* Assorted cleaning supplies (i.e. buckets, mops,
brushes, cleening soaps, solvents and chemicals).
.
.
.
.
5.0
APPROACH AND
METHOD
.
&.0 APPROACH AND METHOD
Section 5.0 presents LEADING EDGE AVIATION'S approach and
methodology which will be used in all services at the FBO. The first part of
this section addresses the Plan of Operation. The plan will address our
proposed method of organization. direction and operations at the FBO.
6.1 Plan of Operation
Below we discuss LEADING EDGE AVIATION'S comprehensive plan of
operations. In developing this plan, emphasis on customer service is
deemed paramount and essential to fostering the LEADING EDGE AVIATION
corporate mission. The broad array of services we are proposing
demonstrates our comprehensive approach to meeting the needs of general
aviation.
.
The plan of operation defines our organizational structure. personnel
structure. marketing plan. and compliance with the rules and regulations
governing aeronautical. vehicular and pedesb ian activities at the Clearwater
Airpark. This section will clearly outline our approach to operate the Fixed
Base Operation at Clearwater Airpark.
6.2 Orpnizational and Personnel Structure
LEADING EDGE AVIATION'S organizational structure is based on the
assumption that the operational structure in place at Clearwater Aircraft Inc.
will be incorporated into the LEADING EDGE AVIATION organizational
structure. This new organizational structure combines all the resources and
talents of Clearwater Aircraft Inc. into one focused etrort.
The synergism of these units working together translates to a' higher level
of quality services for the general aviation consumer. Immediately following is
the operational organization chart.
.
.
Personnel Structure
l-EADlNG EDGE AVIATION SERVICES personnel structure places
emphasis on service and safety. We strive to instill a sense of pride and team
spirit, as well as an attitude of excellence in our employees. We feel through
consolidation of routine administrative tasks, we give employees an
opportunity to excel in their area of expertise. This expertise helps us
maintain a step ahead in technological capabilities.
This philosophy will result in every employee knowing and fully accepting
their assigned responsibility and the limits of delegated authority to do
assigned work, and to accept accountability for their actions. Each employee
will understand and agree that the sum of their results and those of every
other member c:A the team constitutes the total company performance and, as
such, each employee knows that their personal work must at all times be
productive and satisfactory.
.
6.3 Marketing Plan
The goal of our marketing program is to achieve maximum customer
satisfaction and to preserve and enhance the reputation of Leading Edge
Aviation in the aviation industry. As a buyer of all types c:A aviation supplies
and equipment, our company will endeavor to be noted for an impeccable
reputation for honesty and dependability.
Whether dealing in retail aircraft fuels, services, or aircraft parts, we will
always remain aware that the customer must get the gre&test value for his
money. As such, he is deserving c:A the ultimate courtesy and assistance
when being serviced by our FBO. The delivered product combined with the
trub. teint afforded this cusIDmer is the ultimate signature of the sales effort.
Continual re-evaluation of the general aviation market and re-education in
the technology of today win provide all of our customers with the essential
products and services they would expect from a stop at our FBO.
.
.
Leading Edge Aviation Services, Inc. has three target audiences: aircraft
owners, pilots and business travelers. Based on a national research study,
we can further breakdown this target audience into a customer profile. The
general aviation target audience is defined as male; 25-49 year old; personal
income of $35,000 or more; a household income of $50,000 or more, a
college education, and professionall
managerial/entrepreneurial.
We will continue to analyze this data which will assist in better target
marketing our goods and services.
The present target audience for flight instruction is defined as:
* age 20-39.
* income of $34,000 or more.
* interest defined by having "fantasized or dreamed
piloting an airplane- or currently holding a pilot
license.
.
The present target audience for fuel sales, avionics, maintenance is:
* 16,000 registered aircraft owners in Florida.
* 28,750 registered aircraft owners in FL, GA, AL.
* 25,700 licensed pilots in FL, GA, At .
* aircraft with flight operations in the Clearwater area.
The present target audience for charter is defined as:
* age 30-80.
* average income of $50,000.
* employed.
*. business travel within 500 mile radius.
The present target audience for aircraft sales is:
.
* corporations with 500 or more employees.
* corporations with multiple locations.
* corporations with gross sales of $15 mDlion or more.
In each market we will sell not only Leading Edge as a complete Aircraft
SUpport Center but sell the local area as well. Leading Edge Aviation
Services, Inc. will use a direct mail campaign, tabloid tnIde publications, direct
solicitation, outdoor advertising, newspapers, telemarketing, radio spots, and
yellow page ads to reach customers.
.
Our marketing plan will be implemented in six phases with a intended
budget of 2-5tWa of our OVCM'-all budget. Each 'phase will use a different
medium for maximum market penetration.
PHASE I - will Involve both direct mail and tabloid trade publication ads
(ACCUQUICK, FLYING, BUSINESSICOMMERCIAL AVIATION and
JEPPESEN SANDERSON Inserts). This campaign will emphasize fuel sales,
maintenance, aircraft sales, and flight instruction.
PHASE II - will involve personal visits with potential customers. During the
visit our goods and services will be showcased in portfolio form. el
PHASE III - will be the design and location of billboards in the
ClearwaterlPinellas County area. Moberg Aviation flight training, aircraft
storage and sales, and charter (when applicable) will be advertised here.
PHASE IV - will involve newspaper ads in the St Pete Times and Tampa
Tribune announcing the new management and services.
.
PHASE V - involves telemarketing. This will be used primarily as follow-up
to previous clients and visitors. We want to make sure their needs are met
and how we might change to better accommodate them. This will also aid in
quality assurance. To expand on the quality assurance benefit we plan on
inviting our customers to serve on a customer advisory council. This council
will meet quarterly to discuss all areas of the FBO's service. The advisory
council will be selected by the Board Of Directors by reviewing applications
from interested customers. This will promote a serious and effective
gathering of information.
Phase VI - will be the appointment of a marketing director. This
appointment may be from our existing staff and when possible become a full-
time position responsible for marketing and customer relations.
Three primary sources for marketing will be tapped. They are the General
Aviation Marketing Expansion Plan, Exxon's Tiger Spirit Programs, and C1
Doski Sellers & associates.
Game plan is a long term effort to increase awareness, and usage of
general aviation services through national and local advertising, and public
relations. Game plan will Show how General Aviation services can enhance a
personal lifestyle and provide an efficient business travel altemative.
.
.
Leading Edge Aviation, in an effort to educate people about our industry,
will give airport tours to local schools and handicapped children, host
business meetings and parties, donate space to local non-profit organizations,
and sponsor open houses giving airplane rides, etc. We feel any thing we
can do to showcase our business and the airport will enhance the community
awareness of the industry and the opportunities that exist therein.
Exxon's Tiger Spirit Program Is a national program to enhance customer
service awareness. Tiger Spirit promotes excellence in Exxon dealerships and
is a continuing effort to bring more customers into our FBO. Advertisements
for the program will be in all major aviation publications. Tiger Spirit
participation is open to all FBOs that meet the following criteria; Certification,
Uniforms, Service, Quality, Image, Reader Boards, The Pledge. Our
president has participated In the Tiger Spirit Program since its inception, and
has achieved the status of three Silver Awards and one Gold Award for
outs1anding performance in this program.
'.
The last resource to be utilized is O'doski Sellers and associates. This is a
local public relations & advertising firm. They will assist in the development of
our logos & marketing plan.
We feel that this comprehensive marketing plan will capitalize on the
current market potential and the 40% growth in air traftIc that the Florida
Department of Transportation predicts between now and the year 2005.
Please tum to appendix X for examples of direct mail letters, Game Plan Logo,
Game Plan Ads, Tiger Spirit Program, and other advertising materials.
.
.
6.4 LEADING EDGE AVIATION SERVICES, INC.
CUSTOMERSER~EMANUAL
GOALS
It is Leading Edge Aviation Services, Inc. goal to assure that our
custOmers receIVe excellent service. It Is therefore, the commitment of
Leading Edge Aviation, Inc. to provide employees with specific customer
service procedures. This manual provides those procedures.
SECTION I - Line Service (Line Department)
.
Line Service personnel are the first employees most customers meet
When dOIng bUsiness WIth our company. AsIde from the technical skins
needed to service aircraft, line employees provide the first impression to any
customer arriving at our FBO. The following customer service procedures
win be adhered to by an line employees:
1. All aircraft win be met by a lineman on arrival and marshaled into a
parking spot by utilizing crisp decisive signals described In the line service
manual.
2. Aircraft should be parked 85 close to the front door as possible.
Chocks will be placed on the nose gear and a red carpet placed at the door.
3. During inclement W88Iher all passengers and crf!NI will be provided
with transportation (van when necessary) and umbrellas, and escorted to
the lobby.
4. All Hnemen will greet passengers and crf!NI with an appropriate
greeting. i.e., -Good afternoon, welcome to Clearwater and Leading Edge
Aviation.- If the customer is a frequent visitor, linemen should 188m the
customer's name and use this in the greeting.
.
5. Linemen will assist passengers with any luggage, this applies to
arrivals and departures.
8. If rental cars, hotel. or tourism Information Is requested, linemen will
refer the customer to the front desk or Customer Service Representative.
.
7. Linemen will question the pilot/crew on what services they need for
their aircraft aft8r the P'l~C!engers have been accommodatad.
8. Linemen will then assist pilots in servicing their aircraft including
installing engine and dust covers, emptying/filling ice and coffee
dispensers, and carrying crew luggage.
9. Linemen will assist other departments in their customer service
efforts.
10. For all customers, including charter and permanent based aircraft
passengers, linemen will position the red carpet for arrivals and departures.
11. Whenever time and manpower permits, linemen will assist
customers in positioning rental cars near aircraft.
SECTION II - Charter Department
.
The charter department pilots and dispatchers are responsible for
providing the highest level of customer attention to our passengers. The
service these employees provide will reflect directly on the level of
confidence and trust the customer has in flying on our aircraft. ltis essential
that the following procedures are used:
1. The pilot flying a charter will have the aircraft positioned and ready
30 minutes prior to the scheduled departure time.
2. The aircraft will be positioned as close as possible to the front door.
3. The charter check list for catering refreshment stocks will be used for
all aircraft.
.
4. The pilot should be waiting in the lobby area prior to their arrival to
greet the passengers and introduce himself. The passengers should not
have to look for the pilot.
5. The charter pilot, with the assistance of the line department when
necessary, will help with passenger luggage.
6. The pilot will work with the line service to assist passengers to and
from the aircraft during inclement weather.
7. On board the pilot will provide the following services:
.
a. briefing on FAA required items.
b. briefing on location of refreshments and amenities.
c. briefing on weather conditions enroute and at destination.
d. inquiries to the comfort level of the cabin.
e. inquiries as to the transportation needs at destination. If needed the
pilot will call ahead by radio to request/coordinate transportation.
8. At destination or enroute stops the pilot will assist the passengers
with luggage or other services.
9. After each flight the pilot will thank the passengers for flying with us
and provide them with a business card for future reference.
SECTION III - Parts Department
.
The parts department customers may be either walk-in or telephone
customers. Therefore, it is necessary for employees to utilize different .
methods of customer service for each type of customer.
A. Telephone Sales Customer
1. Telephones will be answered by the third ring with courteous
greeting, i.e., -Good morning, Leading Edge Aviation Parts,(your name)
speaking- .
2. Parts orders that require extensive research will be called back to the
customer if long holding is anticipated.
3. A customer on hold will be contacted every sixty (60) seconds to
reassure him that we are still working on his order.
4. When an order is taken, the customer will be informed of the
anticipated delivery date.
5. Customers placing orders will always be thanked for that order at the
end of the phone conversation.
6. Customers will be notified of back orders as soon as the order is
shipped.
.
B. Walk"n Customers
1. Parts Department employees will greet each walk-in customer with a
friendly greeting using the customer's name If It Is knoWn.
.
2. CustDmars will not be kept waiting at the counter for more than thirty
(30) seconds without acknowledgment.
3. If parts are not in stock, the customer should be given the expected
delivery date and then called when the part(s) arrive.
4. Orders will be acknowledged by thanking the customer for doing
business with our company.
SECTION tv - Receptionist and Customer Service Representatives
The Receptionist and Customer Service Representatives have a most
important customer service job within the fixed-base operation. All visitors
to Leading Edge Aviation Services, Inc. and all incoming calls will come
through their operation. It is therefore essential that these employees
provide the highest s1andards of customer service.
A. Answering the Telephone
.
1. Telephones will be answered by the third ring with a courteous
greeting. The receptionist will always identify the name of our company in
this greeting. Sample: -Good morning, Leading Edge Aviation, how may I
help you?"'
2. If the call is to be directed to another area the receptionist will do so
promptly and with acknowledgment to the caller of that intention. i.e., -I will
connect you with parts. - etc. ·
3. Calls placed on hold will be contacted every sixty seconds to assure
the caller \'118 have not forgotten him.
4. If the call cannot be picked up by someone, the receptionist will
always offer to take a message.
5. If a receptionist Is asked a question they cannot answer, the customer
will always be referred to someone (manager, dispatcher, etc.) who can
provide the customer with an appropriate response.
B. Walk- In Customers
.
1. Receptionists will greet each walk-in customer with a friendly greeting
using the custorne(s name if it is known.
.
2. .If inquiries are made to the reception desk that cannot be answered
by the employees, the receptionist will find the General Manager to help
with the customer.
3. Any complaints will be handled by the procedures outlined in Section
IV.
4. Requests for rental cars, hotel rooms, tourist information, and
transportation will be handled promptly.
5. During times of high activity at the reception desk and on the flight
line, the receptionist will request assistance from the charter dispatcher,
secretary, or General Manager to assure all customers are given prompt
service.
.
6. If a customer needs information or assistance from any department
(i.e., maintenance, avionics) the front desk will call that department and
have a supervisor or manager talk directly with the customer. Customers
will not be told to walk to these departments to find help.
7. All customers paying bills will be thanked for doing business with our
company (using their name if possible).
SECTION V - Maintenance/Avionics
Although the majority of the maintenance and avionics employees do not
have direct contact with the customer, certain procedures are necessary to
assure proper responsiveness to customer needs.
. 1. Customers will be greeted with the employees name i.e. -Good
morning, I am (your name), what may I help you with?'
2. The customer service manager from the maintenance/avionics area
will handle all customer questions and inform him of the progress and/or
estimates d repair (time and dollars) on the customer's aircraft.
3. Customers waiting on aircraft to be completed will be offered
refreshments or transportation to area restaurants.
.
4. Anytime that a customer's bill will exceed original estimates, the
customer will be notified immediately of the change and the reason(s} for
the Increase.
.
5. All first time customers will be sent a thank you note for doing
business with lAading Edge Aviation SeNices, Inc. All permanent
customers will be sent a thank you note annually.
6. Customers that exceed their credit limit will be notified and alternate
pay arrangements will be made well in advance of work completion.
SECTION VI - General Comments and Handling Complaints
Customer Confidence
The single most important customer service job is gaining the
customer's confidence. A new customer is about to entrust a very
expensive piece of equipment to what he believes will be capable hands or
to make a purchase that he expects is of the highest quality. Gaining new
customers and establishing a reputation for excellent service is a primary
concern of our fixed-base operation. If an employee gives the customer any
reason to believe he is not important, the customer may never return.
Appearance
.
of our operation is another way customers evaluate our business and
service. When an employee is wearing a clean uniform and the facilities are
maintained, the customer immediately has more confidence in our
company. It Is the intent of our customer service program to encourage our
employees to help improve and maintain the appearance of our entire
company.
Attitude
A good employee must be enthusiastic. If an employee is indifferent to
the customer and ctoesn, look as though he r.11y cares about providing
good service. the customer win not leave with the impression of good
service no matller how etIIcient our operation may have been.
.
Handling Complaints
Handling complaints correctly requires tact, foresight, and diplomacy. If
an employee takes care of a customer's complaint to everyone's
satisfaction, he has probably done more for customer service that anything
else he might do. However, this works both ways; if complaints are not
handled satisfactorily, it can be extremely detrimenlBl to our business. The
following are simple procedures for the handling of complaints;
.
1. Give the customer your full attention. This is the most important thing
that you can do. There is nothing that will do more to increase a customer's
anger than to ignore him. If you give him your full attention, this may be all
he really wants and the complaint will take care of itself.
2. Apologize for any inconvenience. If you are sincere, you may be able
to patch up a misunderstanding.
3. If it is a serious complaint and the supervisor or manager is
unavailable, write down all pertinent facts, including the customer's name,
address, and telephone number. Then, thank the customer for bringing the
complaint to your attention.
4. Never argue. In arguments with customers, our company never wins.
5. Never admit liability. Regardless of the circumstances surrounding
the customer's complaint, it is not your position to admit liability - liability is
an issue for management. .
.
6. Never give a customer the run-around. If a complaint can be taken
care of in another department, personally take the customer over to the
department supervisor.
7. Never tell a customer we can't do something. If a request appears to
be beyond your ability to solve, contact your supervisor immediately.
.
.
.
.
6.5 EMERGENCY RESPONSE PROCEDURES INDEX
1. Operations Emergencies
1a - Fire or Fuel Spills
1 b - Theft or Robbery
1 c - Aircraft Accidents
1 d - Injury to Customers or Employees
1 e - Belligerent or Uns1able individuals
On the Property
1 f - Bomb Threat
Page 3
Page 4
Page 5
Page 6
Page 7
Page 8
2. Weather Emergencies
2a - Winds above 20 KnotsIor Thunderstorms
2b - Winds Above 30 KnotsIany Condition
2c - Hurricane Threat
2d - Hurricane Watch
2e - Hurricane Warning
2f - After the All Clear
2g - Ice Storms
Page 10
Page 11
Page 12
Page 14
Page 18
Page 18
Page 19
LEADING EDGE AVIATION EMERGENCY POLICY MANUAL
SECTION: 1.a
SUBJECT: Are or Fuel Spills
A. Fire on the Ramp
If a tire occurs on the flight line or during an engine start, attempt to
extinguish it using available fire bottles.
If fire cannot be extinguished notify Clearwater
Are Department Immediately. (phone number)
The operations personnel should call the General Manager as soon as
possible with the details d the fire.
The General Manager will call the President.
The exact details of the fire should be obtained by the Linemanager and
put into writing as soon as possible.
All staternen1s to the media will be issued by the President.
.
.
.
B. Fuel Spills on the Ramp
Follow the procedure for fire on the ramp.
C. Fire in the Leading Edge Aviation Buildings, or Parking Area Evacuate
customers and employees. Notify the Clearwater Fire Department.
The General Manager will assign a supervisor to be in charge
of building security.
SECTION: 1.b
SUBJECT: Theft or Robbery
A. Theft of Company or CUstomer's Property NotIfy the General Manager as
soon as the articles are discovered missing. Notify the local governing
police department when instructed by the general manager. Details of
theft and serial numbers of the missing articles should be obtained as
soon as possible.
B. Armed Robbery
If confronted by an armed robber, attempt to remain calm. DO exactly as
told. DO NOT attempt to apprehend the robber or argue with his
demands. Try to get a description by observing individual based on
your own height and weight. Call 911 immediately after the robber leaves
the area. Call the PresidentlGeneral Manager and relate the details to
them. DO NOT make ANY statements to news media. Refer an questions
to the General Manager or PresIdent.
SECTION: 1.c
SUBJECT: Aircraft Accidents
A. If a company aircraft or employees are involved in an aircraft accident, notify
the General Manager immediately. If the General Manager is unavailable call the
President.
It will be the General Manager's responsibility to notify the President.
If the aircraft was fueled at Leading Edge, the Line Manager or Supervisor will
impose a no fueling order immediately and obtain a sample.
It is very important that the employees DO NOT make any statements to the news
media.
.
.
.
B. Accidents involving non-company aircraft transiting our facilities.
Any employee becoming aware of an aircraft accident should notify the General
Manager immediately.
If the aircraft was fueled at Leading Edge Aviation, the Line Manager will impose
a no fueling order immediately and obtain a sample.
SECTION: 1.d
SUBJECT: Injury to Customers or Employees
If an individual sustains serious injury while on Leading Edge Aviation leased
property, the following procedures should be initiated:
- 00 not attempt to move the individual.
- Notify your supervisor immediately.
- Call the Emergency Medical Service for an ambulance. (911)
- No employee should make any statement to the news media
concerning the injury.
SECTION 1.e
SUBJECT: Belligerent or Unstable Persons on L.EA.Property
NOTE: Any individual who causes a disturbance or who's conduct
is not acceptable should be removed from the property.
Call the Clearwater Police Department and have them remove the individual.
(911)
REMEMBER - It is not necessary to sign a complaint, arrest
warrant or report to have a person removed. You are acting,
as an official of Leading Edge Aviation.
Notify the General Manager of your actions as soon as
possible.
.
.
.
SECTION: 1.f
SUBJECT: Bomb Threat
GENERAL
The primary responsibility of Leading Edge Aviation will be to protect customers
and personnel. All threats will be considered real.
The following actions will be taken .by the General Manager (or Line Supervisor
after hours):
- Evacuate the building of customers and non-essential
personnel.
- Notify the Clearwater Police Department (911).
- Notify the General Manager (all hours).
- Notify the President (all hours).
- Aircraft will be moved to a safe distance. Marshalling of incoming aircraft
as well as servicing will be done at a safe distance also.
- No statements will be made to the news media. All questions will be
referred to the General Manager or the President.
SECTION: 2.a
SUBJECT: Weather Emergencies - Winds above 20 Knots or
Thunderstorms
WlndIwe&ther checks will be made by the Line Supervtsor once on each shift.
When winds are forecast to exceed, or have exceeded 20 Knots, or
thunderstorms, level 3 or gre&t8r, have moved within 50 miles of Clearwater, the
Line Manager or the General Manager will be notified immediately.
A ramp check of all tie-down positions will be made every 30 minutes to assure
all aircraft remaining for more than 30 minutes are tied at all three positions and
chocks installed on all main gear.
Company owned aircraft should be hangared and the hangar doors closed.
(space permitting)
.
SECTION: 2.b
SUBJECT: Weather Emergencies - Winds above 30 Knots/Any
'Condition
Any time the winds are forecast to exceed, or have exceeded 30 knots, the
General Manager or Line Supervisor will be notified.
The Line Supervisor will conduct a ramp check every 15 minutes to assure all
aircraft are properly secured.
After normal working hours, the Line Supervisor may designate a foreman to
conduct the ramp checks until the winds subside.
Company owned aircraft should be hangared and the hangar doors closed.
(space permitting)
SECTION: 2.c
SUBJECT: Weather Emergencies - Hurricane Threat
. Hurricane within 1000 N., miles moving toward the East Coast or Gulf of Mexico.
The General Manager will be responsible for monitoring the progress of the
hurricane.
The Operations Dispatcher (Front Desk Personnel) will construct a list of phone
numbers for company pilots and customers and make copies. (A file card on all
company employees is maintained at the operations area).
The Operations Dispatcher will call FBO's in the regional area
for available ramp or hanger space.
Plant City Aviation - Plant City (813) 752-4710
Bartow Flying Service - Bartow (904) 533-1195
Peter O. Knight Aviation - Tampa (813) 251-1752
Sl Pete Jet Service - Sl Petersburg (813) 530-3453
. Showalter Flying Service - Orlando (904)894-7331
Kissimee Airport - Kissimee (904) 847-9095
.
.
.
Leading Edge Aviation - Tampa
(813) 626-1515
(813) 878-4500
(813) 355-2902
Hangar one - Tampa
Sarasota Flying Service - Sarasota
The General Manager will assign an evacuation airport for all company aircraft.
The President of Leading Edge Aviation Services will contact any local military
base for possible hangar space.
SECTION 2.d
SUBJECT: Weather Emergencies - Hurricane Watch (Probable
Landfall within 48 Hours)
The General Manager will take responsibility for coordination of emergency
preparations.
All company pilots will be called and instructed to stand by for possible
evacuation.
All customers will be called and instructed on procedures for moving their aircraft
to hangars if available/or for possible evacuation. When the customer is
contacted, he should be given the following information:
1. The evacuation bases.
2. Obtaining hoId-harmless agreement If moving to
another base.
3. When to move to other bases under their own power.
4. Une Service will provide a shuttle van within a (SO
mile radius) beck to Leading Edge during the
movement of aircraft.
5. Leading Edge Aviation will "move a customer's airplane
on a pilot available basis only. If, after moving all company
aircraft, a pilot is available. we will move a customers aircraft.
8. When -all clear- is issued. the customer must be
prepared to move aircraft back to Leading Edge.
Leading Edge will provide shuttle van service
within a (SO mile radius) until all aircraft returned.
.
The General Manager win place on standby additional line service and desk
personnel to coordinate evacuation.
The Line Supervisor will Inventory equipment needed for emergency to assure
adequate supplies are available. .
Supplies:
1. Tie-down rope
6. Food - enough for 4 days
7. Water - enough for 4 days
2. Chocks
3. Flashlights - 6
4. Masking tape - 4 rolls
5. Por1able radio
8. Auto gas - Avgas may be
used in emergency
9. Two-way radios
SECTION: 2.e
. SUBJECT: Weather Emergencies - Hurricane Waming
Probable landfall within 24 hours. (Note: any time prior to this waming, these
procedures may be initiated at the discretion of management.)
The General Manager will coordinate all evacuatIonImovement of aircraft.
The General Manager wiH coordinate all ground personnel and sign-out of
company aircraft. He will assign a lineman as a shuttle driver.
All company pilots will be called to move aircraft.
Two instrument rated pilots win be assigned to the aircraft used for shuttle to
evacuation bEes.
Company pilots moving aircraft will assure that their aircraft are properly tied
down and chocked or hangared prior to retuming to Leading Edge Aviation.
An effort will be made to find room for all remaining company aircraft in
maintenance hangars and any excess . room in storage hangars.
.
The Line Manager will assure all remaining aircraft are hangared or double tied
and chocked on all wheels - front tie-down areas should be utilized as much as
possible.
.
.
.
Line Service wi" assure all windows are taped and loose objects are picked up
from the Leading Edge Aviation area and buildings.
All customers will be called to move their aircraft. If moving, they should be
directed to:
1. Sign hoId-harmless form.
2. Move their own aircraft.
3. Shuttle back to Leading Edge on company
van. (SO mile radius)
4. Leave keys with Leading Edge Aviation.
5. Be prepared to move back to Leading Edge when
aall clea'" is issued.
6. Sign a work order if Leading Edge is to move
their aircraft to another base.
If moving to an evacuation base outside a (SO mile radius) of Leading Edge, the
customer is responsible for his own transportation back.
Volunteers (two) may be asked to slay at Leading Edge Aviation facilities to
provide security during the course of the storm. This action will only be at the
request of the President.
SECTION: 2.1
SUBJECT: Weather emergencies - all Clear
The General Manager or OperatIons Dispatcher (Front Desk Personnel) will be
responsible for coordinating the recovery of all Leecting Edge Aviation aircraft to
the base.
All pilots and company executives should check in with Operations as soon as
possible.
The Line Manager will assess any damage in the Leading Edge Aviation area
and submit a written report to the General Manager as soon as practicable.
.
.
.
The shuttle services of van or aircraft will begin as soon as weather permits.
The Service Manager will assess any damage to company aircraft and submit a
written report as soon as practicable.
SECTION: 2.g
SUBJECT: Weather Emergencies -Ice Storms
The Line Manager or his foreman will notify the General Manager any time
freezing precipitation is noticed forming on aircraft and structures, or is forecast to
occur within 24 hours.
All company aircraft will be moved to available hangar space and the doors
closed.
Line vehicle movement win be kept to a minimum - only those movements
necessary for customers or company service.
Aircraft will be towed as slowly as possible and rnarshallers will direct aircraft to
parking areas for ovemight tie-down whenever possible.
Clean-up and ice removal.
Vehicle movement will be kept to a minimum until ice melts. The Line Manager
will inspect the facilities for any damage caused by Ice accumulation and notify
the General Manager. Special attention should be given to power cables that
may be down.
.
6.6 FUEL SPill CONTAINMENT AND CONTROL PLAN
Prepared by Mark R. Moberg
President
lEADING EDGE AVIATION SERVICES INC,
July 1, 1988
INTRODUCTION:
The primary purpose of these procedures is safety.
SAFETY IS PARAMOUNT I
Fuel spills present an extremely hazardous fire potential and should be
handled as such. A secondary consideration is ecology. Sound ecological
practices should be used whenever practical but never at the expense of
safety.
.
Because of variables such as spill size, flammable liquid type, wind and
weather conditions, ramp slope, equipment arrangement, aircraft occupancy,
equipment and personnel available, NO ONE set of instructions will apply in
every case. However, every fuel spill, no matter how small, should be treated
as a potential fire source. Fuel fumes are lighter than air and need only a
spark to produce an explosive fire. Therefore, prompt action, good judgement
and initiative are required when deeling with fuel spills.
Ecology must also be considered. Since the storm water run-off is
channelled into grassy containment arees, this water can eventually migrate
down to the aquifer. In addition, Central Florida soils are porous, allowing easy
penetration of liquids to the water table which averages between 10 to 20 feet
below the surface at this airport. This is why all fuel spills must be kept from
advancing into unpaved or grassy areas, drainage canals or common drains.
It is good practica to study ramp drainage flows during a heavy rain. This
gives an excellent indication of how fuel will flow during a large spill. A map is
available in the Line Office to show drains, grass areas, drain canals as well as
flow directions. Understanding flow directions will help in containment of the
fuel spill.
.
.. WARNING ..
NEVER ATTEMPT TO WASH DOWN A FUEL SPill, THIS WILL ONLY
SPREAD THE PROBLEM II
.
I. SPILL SIZE
A. FUEL SPILLS LESS THAN 18 INCHES IN ANY DIRECTION OR LESS
THAN FIVE GAlLONS:
* usually fuel spills of this nature are considered minor. They
can be spread and left to evaporate or can be cleaned up with
matasorb pads, depending upon the particular situation.
* avoid all sparks or sources of ignition within 50 feet until
spilled fuel is evaporated or cleaned up.
* these spills will be classified as class three in nature.
* contact supervisor and fill out a fuel spill report. These
will be kept in the Une 0fIIce.
.
B. SPILLS OVER 18 INCHES BUT UNDER 10 FEET IN TOTAL AREA, AND
NOT OF A CONTINUOUS FLOWING NATURE. FIFTEEN GALLONS OR
LESS
* if the fuel spill is within 50 feet of an aircnift, or in an
area of high hazard, post a fire guard u~wind of the fuel
spill with a 150Ib DCP dry chemical tire extinguisher at hand.
* avoid ALL sparks or sources of ignition within 50 feet until
the spilled fuel is made safe or cleaned up.
* the fuel spin can be contained with the matasorb boom's and
cleaned up with rnatasorb pads.
* contact supervisor and General Manager, the supervisor will
fill out the spill report form. These are class two spills.
* obtain assistance from the local airport fire department if,
in the opinion of the person in charge of the operation, this
is deemed necessary.
.
C. SPILLS OVER 10 FEET IN ANY DIRECTION OR OVER 60 SQUARE
FEET IN AREA, OR OF A CONTINUOUS FLOWING NATURE. TWENTY
GALLONS OR MORE.
Page-2
.
* these spills will be classified as class one in nature. Notify
the President and the General Manager IMMEDIATELY..
* summon the local or airport fire department.
* evacuate all personnel or passengers and crfM if the spill is
within 50 feet of an aircraft.
* post a fire guard up-wind of the spill with the 1501b DCP dry
chemical fire extinguisher.
* stop the flow of fuel if possible by closing emergency shut
off valves or shutting down the source of power to the pumps.
* mobile equipment and the aircraft may be withdrawn from the
area, or left .as is. until the spill is removed or made safe.
No fixed rule can be used as fire safety will vary with
circumstances. .Shutting Down. equipment or moving vehicles
may provide a source of ignition.
. No aircraft, automobile, or any electrical equipment in the area should be
started before the fuel spill is removed or made safe. A good practice is to not
actuate any electrical switches unless absolutely necessary. If a vehicle
engine is running at the time of the spill, it is normally good practice to drive It .
from the hazard area.
If circumstances dic1ate that vehicle should not be moved, but it should be
shut down, engine speed should be reduced to idle prior to tuming the Ignition
off and the gear selection should be .in gee.... in order to help prevent back fire.
Non-involved vehicles should never be driven through a fuel spill.
II. SPILL - CLEAN UP
All spill clean up should be cleaned up using rnatasorb pads. These
materials are kept in the Line 0IIIce. In case the malasorb material is not
enough to contain the spin use the clay absorbant material, but only after all
matasorb material has been used.
.
There are a minimum of two ~ 150' rolls and one hundred 3' x 31 pads to
be kept in stock at all times. In addition there are five 55 gallon sealable drums
for containment of the contaminated matasorb pads.
Page - 3
.
A fully saturated 36" x 36' x 3/8" pad will weigh approximately ten pounds
and hold 1 1/2 gallons of fuel. This fact should be considered so that the
ma1asorb pads can be applied in a safe, economical and efficient manner. Any
saturated pads should be wrung out using the appropriate colored 55 gallon
drum using the protective gloves provided. The drums will be clearly marked;
blue for AV-GAS and black for JET A.
The wrung out pads should be put in the red colored 55 gallon drums.
When the drum is filled the lid should be secured. At a later time they can be
removed and dried. If the fuel reaches an unpaved area, the contaminated soil
should be removed as soon as possible and placed in a separate container or
on a large piece of plastic. The management will decide on the disposal
method.
.
AlIUne personnel will read this program and will be properly trained in the
methods described with in. Fire extinguisher training by the fire department
will also be part of this program. This training will become part of each
employees permanent training records kept in hislher respective file.
After every fuel spill a complete investigation will be preformed and a report
must be given to the President within the hour. This report will include the
cause, weather, what emergency procedures were properly carried out and
what corrective measures are required. Never talk to the press, this is the
responsibility of the management.
... REMEMBER ...
ACT PROMPTLY, USE COMMONSENSE
NOTIFY THE MANAGEMENT
STOPTHEFUELFLOWATTHESOURCEANDC~~NTHESALL
EUMINATE ANY SOURCE OF SPARK WITHIN 60 FEET OF AREA
DO NOT PERMIT ANY UNAUTHORIZED PERSONNEL
CLOSER THAN 60 FEET
HAVE A MINIMUM OF A 160 POUND DCB
FIRE EXnNGUISHER UP WIND
DO NOT PERMIT THE SALL TO ADVANCE TOWARD
UNPAVED SURFACES
USE MATASORB FOR ALL CLEAN UP
COMPLETE AN INVESTIGATIVE REPORT
.
Page-4
I.
5.7 LEADING EDGE AVIATION
SERVICES INC.
HAZARD COMMUNICATION PROGRAM
FOR
.
A VIA TION
SERVICESJ INC.
PREPARED BY, MARK R. MOBERG
PRESIDENT
MAY, 18 1992
.
Page - 1
HAZARD COMMUNICATION PROGRAM
.
.
General information .............................Page 3
Hazard Determination & Definition.....Page 3
Chemical Purchases........................... .Page 3
Labeling Procedures.... ......... ............ ...Page 4
Material Safety Data Sheets...............Page 5 .
Employee Information and Training.. ..Page 6
Resale of Chemicals............................ Page 6
C:>r2l1 E)(21m..............................................P2Igtt ~
Letter to Employee............................... Page 8
\l\lritten E:Jcam.........................................Page ~
Understanding of Right to Know Law...Page 12
May 18,1992
.
Page - 2
HAZARD COMMUNICATION PROGRAM
.
Generallnfonnation
By February 25, 1981, all employers, in the State d Florida are required to
comply with the OSHA Right to Know (HAZARD COMMUNICATION) Law.
This standard reassures that chemicals produced, imported or distributed by
material manufacturers be evaluated and information concerning potential
hazards be transmitted to employers and employees using these chemicals.
This standard, also, assures, MTo provide information and training only to
employees who are exposed to hazardous chemicals in the normal course of
employment or who are likely to be exposed to hazardous chemicals in the
event of an emergency.M and -In the case where a hazardous chemical is
mixed or combined with any other chemical or hazardous chemical by the
employer, to maintain and provide a material safety data sheet for each
constituent hazardous chemical and to maintain a material identification
system that identifies to employees the appropriate material safety da1a
sheets.-
.
The following written hazard communication program has been developed
for Leading Edge Aviation Services, Inc. The program will be available in the
Front Desk area for review by all employees. Copies of material safety data
sheets for chemicals used in a specific area will be located in the
administration office behind the front desk.
HAZARD DETERMINATION & DEFINITION
Leading Edge Aviation Services, Inc. will rely on Material Safety Data Sheets
provided by material suppliers to meet hazard determination requirements.
HAZARDOUS MATERIALS AS DEFINED.BY LEADING EDGE AVIATION:
Any chemical stored, handled or disposed of on Leading Edge Aviation
property, is known to ~ a potential physical and health threat to the safety and
health tX the individual, company or surrounding community.
CHEMICAl.. PURCHASES
A. All chemicals purchased for processlng(j at Leading Edge Aviation will be .
ordered through the Line Department. (processing will be defined as opening
the chemicars container and altering the chemicals original form or make-up.)
.
Page - 3
HAZARD COMMUNICATION PROGRAM
.
B. The following is the procedure to abide by whenever
purchasing hazardous chemicals:
1. Chemical purchases are not to be included on
purchase orders with non-chemical materials.
2. Purchase orders will be generated from the
Accounting Department:
-purchase orders will be pre-printed forms.
-(H) for hazardous will be the P.O.'s
designation.
-the following information will be provided
for personnel filling out the P.O.'s:
-chemical name
-method of receipt: shipped, delivered
and serviced.
-bulk storage location, when received.
-responsible department
.
- after completion of the purchase order. a
copy will be submitted to the General
Manager/Safely Director. At. this point.
the General Manager/Safety Director will:
-check departments chemical listing
for chemical.
-check MSDS file for a current MSDS.
-IF there is no MSDS on tile, will
take further action for receiving new
chemicals at Leading Edge Aviation.
3. The Une Depa.b_...,rs system for purchasing fuel
and oil will not be changed. unless new chemicals
are purchased for that department.
LABELING
A. The Une Depertment Manager will be responsible for
proper labeling of all containers received.
B. All incoming labels shall be checked for: identity.
hazard warning. and name and address of responsible
party and the manufacturer.
.
C. Bulk quantities of hazardous chemicals will be stored
in designated areas.
Page - 4
.-
HAZARD COMMUNICATION PROGRAM
.
D. Shop utility vessels will be stored in appropriate
departmental areas.
E. Smaller quantities of hazardous chemicals will be
allowed to remain unmarked as long as the following
criteria is met:
-one employee handles the chemical. during one
work shift. and is disposed of at the end of
that same shift.
F. Each supervisor will be responsible for proper
hazardous labels and identity on all portable
containers used in their work area.
MATERIAL SAFETY DATA SHEETS (MSDS)
.
A. The General Manager/Safety Director will be
responsible for compiling and maintaining the master
MSDS file. The master file will be kept in the
General Managers office.
B. MSDS's will be available for review to all employees
during each work shift. Copies will be available to
the supervisors upon request.
C. The following procedures will be followed prior to
purchase of a new chemical for use by Leading Edge.
1. A MSDS will be submitted to the Une Manager/
General Manager for review.
.
2. The Une Manager will then present the MSDS, with
recommendations, to the General Manager. The
General Manager wiH decide to accept or reject
the liability of the chemicafs presence on
Leading Edge Aviation property.
3. After the General Manage(s approval has been
obtained. samples of the chemical can be
submitted for trial use. approval of purchases.
etc.
Page-5
HAZARD COMMUNICATION PROGRAM
.
4. Normal channels will then be followed for the
chemicars purchase through the proper Purchasing
Department.
D. A file of follow-up letters shall be maintained for
all shipments received without MSOS's.
E. The Line Manager will post new or revised MSOS's and
notify the departments employees within 5 days of
receipt of a new or revised MSDS.
Employee information & Training
.
A. The Line Manager will coordinate and maintain records
of training conducted at Leading Edge Aviation.
B. Before starting work, each new employee will attend a
safety class, which will have information on:
* Federal, state, and local laws.
* Explanation of Leading Edge Aviation's Hazard
Communication Program.
* Locations of: Material lists and MSOS's.
* How to read and interpret MSOS's and labels.
In cooperation with Department of Natural Resources
and the Environmental Protection AQency, the safety
class will also contain information on:
* Emergency spill procedures
* Pertinent information regarding Hazardous
Waste
A particular employee's supervisorlforeman will
provide information regarding:
* safety equipment and hazardous chemical
locations
* waste dlsposallocations
C. Each employee will sign a form stating they received
safety training, including the general class with the
Safety Director and the Hazardous Chemical Procedures
tour from the supervisorlforeman.
.
D. When any new hazardous material is introduced at
Leading Edge Aviation, each employee will receive
information in their paychecks within five (5) days
working days of receipt of the chemical.
Page - 6
HAZARD COMMUNICATION PROGRAM
.
Training will be held within 10 days of receipt of the
chemical.
RESAI F OF CHEMICALS
This section refers to customers being supplied with or purchasing: touch-up
kits, MEK, glass cleaner. etc.
Under the Florida law, we are not considered a -distributor of processed
goods" we are not considered a retail outlet. Due to this differentiation. it is not
mandatory to supply our customers with an MSDS for goods purchased .over
the counter" .
a proper container label is suggested. but. not mandatory.
.
ORAL EXAM
FOR
RIGHT TO KNOWIHAZARDOUS WASTE CLASS
1. What does MSOS stand for?
2. Where are they located for your Department?
3. Show them a MSDS or let them show you the files.
- What are the safety precautions of this chemical?
- Are you using them at this time?
-What are the disposal procedures for your area?
4. Where are the spill materials located?
5. Name two people who can help you interpret information
from the MSOS? 1.
2.
.
Page-7
HAZARD COMMUNICATION PROGRAM
.
Dear Employee,
On (date), Leading Edge Aviation Services, Inc. received (chemical name)
manufactured by (Manufacturer's name). This chemical will be used In
(deparbnent) deparbnent.
There is a (circle one)new or revised Material Safely Data Sheet now on file
in your deparbnent's MSDS file on page ., (3).
The safety equipment needed for handling this chemical is:
Method of Disposal:
.
.
Page-8
HAZARD COMMUNICATION PROGRAM
.
RIGHT TO KNOWIHAZARDOUS WASTE TEST
Name:
Date:
Complete the following:
1. Who are the two Emergency Spill Coordlnator's(1 pt each)
1.
2.
2. What Leading Edge Aviation. personnel is responsible for
proper hazardous labels and identification on all
portable containers In a particular work area? (2 pts)
3. What Leading Edge Aviation personnel is responsible for
maintaining the MSOS file? (2pts)
.
4. Where is the closest fire extinguisher to your general
work area?(5 pts)
5. Leadine Edge Aviation is required, by the Right to
know Law, to do what four (4) requirernents?(7 pts)
a.) Hide MSOS's from employees, label containers that
are still on the shelf. hold secret meetings and
make sure nothing is written down.
b.) Twiddle their thumbs. take long lunches. abuse
employees and assure them that there is nothing to
worry about.
c.) Label containers. make MSOS's available at all
times. train employees working with chemicals
and have a written hazard communication program.
.
6. According to Leading Edge Avlation.s definition of
hazardous chemicals. how does Leading Edge Aviation
deal with chemicals?(7 pts)
a.) clean. skin and bake.
b.) Buy, use and recycle.
c.) Store. handle, and dispose of.
d.) none of the above
Page-9
HAZARD COMMUNICATION PROGRAM
.
7. Alllabets should include what four (4) things? (7pts)
a.) calories, fat content, and USDA requirements.
b.) chemicars name; manufacturer's name, address and
phone number; physical and health hazards, personal
protective equipment.
c.) chemical's name; manufacturer's name; any trade
secrets.
d.) toxicity levels;chemlcal's name and emergency spill
procedures.
Please answer the next four (4) questions either (T) true or (F) false. (2 pts.
each)
.
8. The MSDS file for Line Department Is located In
The Terminal.
9. Front Desk Staff has the right to receive notice of
a new or revised MSDS within five (5) working days
of the chemical being present on Leading Edge Aviation
property .
10. _ Leading Edge Aviation's spill rnaterialls called
PIgs.
11. _ Fox, the Maintenance Man, Is using a new super
wonderful cleaner that his brother-in-law, a
salesman, gave him to try out on degreaslng
engines. Fox can try the new chemical at Leading
Edge Aviation and then show the results to his
supervisor.
The following questions are to be answered from the MSDS on your desk.
True and False (5 pts a piece)
12.
The threshold limit value for permissible
exposure limits is 125ppm.
Ethylene glycol can be extinguished by CO2
or a dry chemical.
The listed health hazards are: Death by
ingestion, chemical at high temperature
should not be Inhale, cancer causing agent
and high cholesterol level.
13.
14.
.
Page -10
HAZARD COMMUNICATION PROGRAM
. 15. During class, I explained that the tab on the
side d the MSDS stood for the hazardous
materials name (the letter) and how many
different manufacturer's we buy this chemical
from.
The following are multiple guess questions. (8 pts each)
18. Used ethylene glycol can be disposed of by:
a.) Pouring it into the hangar (city sewer)
drains.
b.) Bumed in an approvecllncinerator.
c.) Pouring it into an approved hazardous waste
barrel.
d.) Who cares, its really not all that hazardous
anyway.
17. The emergency phone Number of the manufacturer
is:
a.) 911
. b.) xxx-)()()()(
c.) xxx-)()()()(
d.) xxx-)()()()(
18. This chemical would not require a label if:
a.) One person was handling the chemical for
one shift.
b.) One person disposed of the chemical at the
end of hisJher shift.
c.) If the chemical was kept in one's toolbox.
d.) A and B both
19. This chemicars mixture is:
a.) A trade secret
b.) 2 shot ethyl and ajigger of glycol
c.) HOCH2CH20H
d.) None of the above
20. The personal protective equipment to use when
handling this chemical is:
. s.) Usually nothing more than safety glasses!
goggles.
b.) Good ventilation and rubber or chemical
Impervious gloves.
Page - 11
HAZARD COMMUNICATION PROGRAM
.
c.) Sun screen, sunglasses and maybe an
umbrella.
d.) A and B above.
RIGHT TO KNOW LAW
(HAZARD COMMUNICATION STANDARD)
As an employee in Leading Edge Aviation's
Deparbnent, Leading Edge Aviation has provided me with Hazard
Communication Training.
I have been fully briefed in the following areas:
.
1.) The existence of the Hazard Communication Standard
2.) How Leading Edge Aviation's training program is
implemented.
3.) The interpretation of information on labels and
MSDS (Material Safety Data Sheets)
4.) How to obtain and use available hazardous
information.
5.) Protective measures to take and specific
procedures to use in the workplace.
6.) Location of hazard evaluation procedures,
communications program, lists of hazardous
chemicals and the required MSDS.
EMPLOYEE:
DATE:
WITNESS:
.
Page -12
.
6.0
PRESENT
· SITUATION
.
.
6.0 PRESENT SITUATION
This section will describe the present situation of the operation.
Clearwater Airpark (CLW) is located 2 miles NE of Clearwater,
Florida. Coordinates 27-58 degrees North, 82-45 degrees West.
The Airpark is owned by the City of Clearwater. It has one runway-
15/33 it is 3,000 feet long by 75 feet wide.
Even though the current market is going through some rapid
changes, Clearwater is poised for growth in the future. City of
Clearwater has planned to extend the existing runway and evaluate
the construction of a new general aviation terminal facility. This will
enable Clearwater Airpark strong positioning to move into the. 21 st
century .
.
The current product line is; avgas 100LL, oil, pilot supplies, flight
instruction, aircraft rental, aircraft maintenance, tie down, and
hangar rental. There are some ancillary services such as; car
rental, catering, aircraft detailing,. and vending machines.
The staff consists of; a General Manager, front desk personnel,
line men, lA/Shop Manager, mechanics, and Instructor Pilots. The
hours of operation are from 0700 to 2100. Clearwater Aircraft
Services has:
10 fully enclosed hangars
40 shade hangars
29 paved tie down spaces
50 grass tie down spaces
2,214 square foot operations building
8,487 square foot maintenance hangar
.
These are managed for the City of Clearwater. Clearwater Airpark
Services collects the rent. the City receives 4,050 for the payment
of the monthly lease.
--
.
There are 86 based aircraft at the airpark including; single
engine aircraft, twin engine aircraft, and helicopters. The fuel
supplier is Chevron. The FBD is currently pumping 108,000 gallons
of fuel annually. At the present time Jet fuel is not being sold. The
fuel farm is two in ground 10,000 gallon storage tanks with a
hydrants 50 feet away. The City of Clearwater owns the farm. Fuel
is dispensed from the hydrant pump .
.
The rest of this section has been compiled from various
documents relative to your airport including; the Hunnicutt Arnold
analysis of Fair Market Rates and Charges dated November 30,
1995, the Economic Impact Analysis by Post, Buckley, Schuh &
Jernigan, Inc. dated November 14, 1996, the City of Clearwater
Airpark Business Plan FY96/97 to FY 2000/01, Airport Authority
meeting minutes for the past fIVe years, the lease and operating
agreement for the current FBD operator, the proposed lease and
operating agreement, a list of companies requesting proposals,
Airpark tiedown and hangar inventories and lists, Airpark rates and
charges, historical aircraft operations and sales, Airpark financial
statements, and Airport layout plans and development plans to
name a few. We have meet with airport tenants including the
maintenance business and flight school and aircraft owners and
operators. We have talked to Mr. Rick Emshaw the current FBO
operator.
Leading Edge Aviation Services Inc. has acquired the necessary
information to fully understand the scope of the current situation and
possible future of the Airpark. We have reviewed in depth all
mentioned documents and can not over look certain issues. The
success of this airport depends directly on a partnering approach to
the operation of the facilities and services. This airport has many
limitations and challenges.
.
'" Noise abatement requirements.o'" Significant decline in base aircraft. (150 to 86)
'" 35-40% of the airport fuel sales are internal.
'" Limited hours of operation.
.
.
* The runway is short and has displaced thresholds on both ends.
It is not presently lighted.
* Older facilities which have not been adequately maintained
or kept up with industry standards. Facility lacks amenities
common to the average comparable airports. FBO building
needs an estimated $20,000.00 for repairs and renovations. It is
unsightly and not very presentable. All flooring needs to be
replaced. The building has an infestation of termites and has
cracks along the front elevation and above the door sill.
Reportedly the building was constructed on an old land fill and is
showing signs of settling. and has very short expected useful
life. .
* The airport has very few paved tie down spaces
and no ramp or apron.
* There is unauthorized maintenance being performed in the
hangars.
* Self fueling of aircraft (mo gas) is decreasing the flowage through
the FBO and ultimately to the City in the loss on flowage fees.
* There is an abundance of storage of non aviation related articles.
* lack of fire extinguishers that are charged or inspected near the
fuel island.
* Fuel pumping system is in poor condition (pumps themselves)
Unacceptable for fire marshal and industry standards due to
deteriorated hoses inadequate grounding systems.
* The land fill under portions of the airport may have an effect on
future development.
* Comparably low fuel sale volumes
* The airport is surrounded by residential areas
* ADA compliance issues
* According to the real estate appraisal ''the airport is ~nctionally
obsolete. "
.
.
7.0
FINANCIAL
· PROJECTIONS AND
DOCUMENTS
.
.
ZJlfjnanc__PrcUections anclJ)ocumentl.
Leading Edge is pleased to submit the following proposal for the
management and operation of the Clearwater Airpark. Our proposal
is in the form of a management agreement for the first term of the
lease. We envision YIOrking with the City to establish a first class
general aviation airport As with anything you are trying to restore or
improve it will cost time and money.
This airport has the potential to be a very good and productive
asset to the City of Clearwater (City) and its citizens. It must
however have a great deal of polishing before it will shine like the
City of Clearwater and Airport Authority desires it to. Leading Edge
Aviation is ready to take the challenge and firmly believes is the best
suited for this task. We have a proven record of turning unstable
and even failing businesses around into future opportunity.
.
The Vandenberg Airport is just noYI becoming a shining jewel in
the crown of the Hillsborough County Aviation Authority. It has
taken over 10 years and millions of dollars to achieve this. More
recently the selection of Leading Edge as their general aviation
service provider has had a significant and powerful affect on the
future success of the airport The level of service our company has
brought to the field has made a significant impact on the
surrounding community and the tenants of the airport. In three
years, Leading Edge has turned a decaying operation into a thriving
and vibrant business. our proposal is as follow:
It is our opinion that the agreement be a management and FBO
lease agreement A five year management agreement with the
option to extend for .an additional five year term provided the City and
Leading Edge are in accord.
Revenue for the management agreement during the initial term.
.
A Retain the income from fuel sales and remit the City
$0.05 per gallon purchased by the FBO from its
supplier.
'.
B. Retain 100% of income from existing T -hangars, shade
hangars, and tie-downs excepting the new T -hangars
under construction. The revenue from the new T-
hangars will be divided with the City. 50% to the City,
50% to the FBO.
.
C. The non-exclusive right to engage in the activities of :
Aircraft Rental
Aircraft Maintenance
Aircraft Engine and Airframe overhaul and repair
Aircraft Charter and Air Taxi
Aerial Surveying
Aircraft Sales
Automobile Rental
Flight Instruction
Sale of Pilot Supplies and Oil
Sightseeing Flights
And any other aeronautical related activities agreed by
both parties.
D. During the first term (five years) the management fee
would follow a sliding scale with a decreased fee schedule
until the close of the first term.
Management fee structure:
Year one Remit rent payments of 50 % of the net income
of the new hangars, and the $0.05 fuel flowage
fee.
Year two Remit a base rent annually of $13,800.00 and
payments of.5O % of the net income of the
new hangars, and the $0.05 fuel flowage fee.
.
Year three Remit a base rent annually of $27,600.00 and
payments of 50 % of the net income of the
new hangars, and the $0.05 fuel flowage fee.
~.J"i'
.
Year four Remit a base rent annually of $41,400.00 and
payments of 50 % of the net income of the
new hangars, and the $0.05 fuel flowage fee.
Year five Remit a base rent annually of $55,200.00 and
payments of 50 % of the net income of the
new hangars, and the $0.05 fuel flowage fee.
The rationale for this type of proposal is to provide the City of
Clearwater a "turn key" operation. There will be a greater degree of
success on this type of Program over the more traditional type of
FBO agreement The current economic situation at the airport and
with the FBO is not very stable. In fact the records that we have
obtained indicate that the FBO had a decrease in revenue in 1995 of
over $100,00.00 compared to 1994. This trend is NOT healthy. It is
obvious that the City of Clearwater desires the airport to become self
sufficient. This is the desire of many airport operators throughout
the State. However, just like building a successful business it
. takes an invesb I lent of time and money.
The City of Clearwater has invested a considerable amount of
time and money in their airport, including over $100,000.00 just in
consulting fees. It is obvious that the City supports the growth of
the airport. This action will need to continue for a period of time to
come. If continued, an infrastructure wiH be constructed that will
ensure a strong and stable environment for the airport.
. Leading Edge Aviation apPreCiates the opportunity of presenting
this proposal. If selected Leading Edge is willing to enter good-faith
negotiations with respect to this proposal and formation of the
management agreement It is the intent of Leading Edge Aviation to
provide full service to the general aviation community. We will
guarantee a superior level of service to the based tenants and the
transient users of the airport.
.
.
Leading Edge Income Statement
Clearwater Airpark
Annual
163,000.00
1,500.00
120,000.00
25,000.00
50,000.00
40,000.00
399,500.00
bIlL-
Fuel Sales
Oil Sales
HangarlTie-downs
New Hangars
Aircraft Rental
~aneous
.
.Expenses
Salaries and Wages
Insurance W/C
Fuel Cost
Cost of Oil
Interest
Pilot Supplies
Advertising
Postage
Telephone
Auto Insurance
- Uniforms
Dues and Subscriptions
Legal and Accounting
Management Fees
Rent
Insurance Hangars
Taxes Personal property
Building and Ground Maintenance
Outside Work
Bank Charges
Office Supplies
Shipping and Freight
1Jtilities
Total Expenses
Nn]ncome
Annual
98,000.00
8,000.00
139,200.00
1,800.00
6,000.00
15,000.00
12,000.00
1,200.00
6,000.00
2,500.00
2,400.00
1,200.00
1,200.00
10,000.00
28,500.00
6,000.00
1,500.00
10,000.00
5,000.00
500.00
12,000.00
600.00
23,QQOJI)
381.800.00
7..aJHl
.
.
.
.
8.0
INSURANCE
.
B.fJ
Leading Edge Aviation Services Inc. carries insurance for all of its
operations and will provide the same for any affiliate. The coverage's
that we currently have in place far surpass the coverage's required by
the City of Clearwater and the RFP. While there may be some
changes in the coverage's we carry as changes occur in the insurance
industry, we will carry no less than the minimums required for our
. operations by the City of Clearwater.
The following section is an example of policies and limits that we
currently have in place. Our companies Risk Manager is ready to
procure any additional insurance's for all other ventures at the notice of
one of the principals.
.
~ ALEXANDER AVIATION ASSOCIATES. INC.
THE AVIATION INSURANCE EXPERTS
OrlandolApopka e.ecul;ve Cenler, 7 West Main St'eet. Sui Ie 100. Apopka. Florida 32703.5185
~...............
Fa.. No.
407.889.0101
.
.
.
407.886.3322
1-800.432.8519
January 16, 1997
Mr. Mark .Moberg
LEADING EDGE AVIATION SERVICES, INC.
9334 Vandenberg Airport Road
Tampa, Florida 33610
RE: RENEWAL PROPOSAL FOR AIRCRAFT FLEET INSURANCE
Dear Mark,
We are pleased to present a proposal from Phoenix Aviation Managers
for your aircraft fleet insurance:
LIABILITY: $2,000,000 Combined Single Limit
PHYSICAL DAMAGE DEDUCTIBLES: $100 Not in Motion
$500 In Motion
MINIMUM DEPOSIT PREMIUM:
ENDORSEMENT: NON-OWNED LIABILITY
NON-OWNED HULL
Use: Commercial - instruction and rental with the excepl..';'..:.,n of
N13502 which would be charter use only.
Pilot approvals: All single engine, fixed wing, piston powered,
land aircraft having nor more than four (4) total seats: Any pilot
properly certificated by the FAA and approved by Mark Moberg.
As respec.ts to multi engine, fixed wing, piston powered, land
aircraft having no more than four (4) total seats:
Any private pilot having a minimum of 1,000 total logged flying
hours, 50 hours of which have been in multi-engine aircraft,
including not less than 10 hours in the make and model aircraft
being flown; or in lieu of 10 hours in the make and model aircraft,
prior to solo. receives a-cheek-out in the make and model aircraft
from an FAA Certified Flight Instructor.
As respects to multi-engine, fixed wing, piston powered, land
aircraft having more than four (4) total seats:
Any private pilot with an instrument rating having a minimum of
1,500 total logged flying hours, 100 hours of which have been in
multi-engine aircraft, including not less than 25 hours in the make
and model a~rcraft being flown; or in lieu of 25 hours in the make
and model aircraft, prior to solo receives a checkout in the make
and model aircraft from an FAA C~rtified Flight Instructor.
The FAA Certified Flight Instructor must have at least 1,500 total
logged flying hours, 250 hours of which have been in multi-engine
aircraft, including not less than 25 hours in the make and model
aircraft being flown.
Although the proposed reporting form rates on the attached sheet
represent a 10% increase in premium over last year's rates, there;
have been no previous rate increases since 1992.
""" ~LEXANDER ~VIATIONJltSSOCIATES, INC.
THE AVIATION INSURANCE EXPERTS
Orlando/Apopka execulive Cenler, 7 Wesl Main SIr881, Suite 100, Apopka, Florida 32703.5185
"-...............
Fax. No.
407.889.0101
J.886-3322
,.800.432.8519
.
January 16, 1997
Mr. Mark Moberg
LEADING EDGE AVIATION SERVICES, INC.
9334 Vandenberg Airport Road
Tampa, Florida 33610
RE: RENEWAL PROPOSAL FOR AIRPORT LIABILITY. INSURANCE
Dear Mark,
We are pleased to present a renewal proposal for your premises
insurance coverage from Phoenix Aviation Managers.
.
PREMISES LIABILITY: $2,000,000 Combined Single Limit
PRODUCTS LIABILITY: $2,000,000 Combined Single Limit
HANGARKEEPERS GROUND LIABILITY: ($1,000 Deductible)
$ 150,000 Each Aircraft
$1,000,000 Each Occurrence
PERSONAL INJURY: $100rOOO Each Occurrence*
MEDICAL PAYMENT: $ 1,000 Each Person
FIRE LEGAL LIABILITY: $50,000
CONTRACTUAL LIABILITY: $2,000,000 Each Occurrence
NEGLIGENT INSTRUCTION LIABILITY:
$1,000,000 Each Occurrence Limited To
$ 100,000 Each Person
TOTAL ANNUAL PREMIUM
*For Hillsborou~h County onlr, Personal Injury Liability is
$1,OOU,OOO comb~ned single l~mit only with respect to the
operations of the named insured.
This proposal represents a
year's premium of
Thank you for the opportunity to quote this insurance. If you
have any questions or we may be of further assistance please feel
free to call. We look forward to being of continuing service to
i~.
CBest r gards,
. . ALE '_. ER~V.... fA~!iO. ~II:-~OCIATES' INC.
. - ( ///J/J /L c01/~' :/. . .
Ja s~~. aber,' CIC
V' e President
increase in premium over last
G/slb
I HEREBY ACCEPT THE TERMS AND CONDITIONS WRITTEN ABOVE AND AGREE
TO PAY ALL EARNED PREMIUMS FOR THIS COVERAGE.
.
Signature of Authorized Representative
(Note: No Insurance May Be Considered Effective Until Confinned By Our Office.)
Date
.
.
.
.
..---,,~
.- -
OLD REPUBLIC INSURANCE COMPANY
DECLARATIONS
POLICY NUMBER AV 4213503
RENEWAL OF: AV 04213502
ITEM 1. NAMED INSURED: LEADING EDGE AVIATION SERVICES,
INC.
9334 VANDENBERG AIRPORT ROAD
TAMPA, FL 33610
ITEM 2. POLICY PERIOD: FROM FEBRUARY 01,1996 TO FEBRUARY 01,1997
12:01 A.M. STANDARD TIME AT THE ADDRESS IN ITEM 1.
ITEM 3. The insurance afforded is only with respect to such of the following
coverages as are indicated by specific premium charge or charges. The limit
of the company's liability against each such coverage shall be as stated
herein, subject to all of the terms of this policy having reference thereto.
This policy is completed by Aircraft Hull and Liability Form PAM-AV2.
LIMITS OF LIABILITY
ITEM 4. LIABILITY COVERAGES
D. SINGLE LIMIT BODILY INJURY, INCLUDING
PASSENGERS, AND PROPERTY DAMAGE;
E. EXPENSES FOR MEDICAL SERVICES
OTHER LIAB COVERAGE - SEE ENDORSEMENTS
LIAB
EACH PERSON EACH OCCURRENCE PREMIUM
$
$
$
**** $ 2,000,000
3,000 $ 18,000
**** ****
o
o
600
$
LIAB. TOTAL:
ITEM 5. Description of Aircraft and Physical
F.A.A.
REG.
AIRCRAFT NO. YEAR MAKE AND MODEL
SEE REPORTING FORM ENDORSEMENT
Damage Coverage hereunder:
SEATS
CREW PASS.
INSURED
VALUE
PHYSICAL DAMAGE
DEDUCTIBLES
NIL ON FIRE AND THEFT
NOT IN MOTION IN MOTION
$ 100 $ 500
1.
COVERAGE PREMIUM
F: ALL RISK: GROUND & FLIGHT $ 0
PHYSICAL DAMAGE TOTAL:
$0
POLICY PREMIUM:
MINIMUM & DEPOSIT:
ORIGINAL
.
.
.
Workers Compensation And
Employers Liability Insurance
Policy
Prepared For:
LEADING EDGE AVIATION
SERVICES, INC.
EMPLOYERS INSURANCE OF WAUSAU A Mutual Company
Home Office: Wausau, Wisconsin S440 1
NOTICE OF ANNUAL MEETINGS: You are a member of the EMPLOYERS INSURANCE OF WAUSAU A
Mutual Company, and are entitled to vote either in person or by proxy at any and all meetings of the Company. The
annual meetings are held at our home office in Wausau, Wisconsin, on the fourth Friday of May each year at 9:00 A.M.
ALEXANDER AVIATION ASSOCIATES. ~~c.
ORLJlNDO/APOPKA EXECUTIVE CENll:.R
7 WEST MAIN STREET. SUiTE '00
APOPKA. FLORIDA 32703-5185
TOLL FREE , .800. A32. 8511
l407} 888. 33n
WC0040
(01-02-96)
we 00 00 OOA
Page 1 of 8
.
Wausau Insurance Companies
Nationwide Insurance Enterprise
INFORMATION PAGE
WORKERS COMPENSATION AND EMPLOYERS LIABILITY INSURANCE POLICY
FEIN NO.
59-3272891
RENEWAL OF:7116-02-140174
Policy Number
7117-02-140174
ALEXANDER AVIATION ASSOCIATES INC
7 W MAIN ST STE 100
APOPKA FL 32703
I. Insured and Mailing Address
LEADING EDGE AVIATION
SERVICES... INC.
9334 VANuENBERG
AIRPORT RD
TAMPA FL 33610
Insured is: CORPORATION
ISSUED ON BEHALF OF UNITED STATES
AVIATION UNDERWRITERS, INCORPORATED
AVIATION MANAGERS
Other workplaces not shown above: See Extension of Information Page
2. The policy period is from 12 01 1996 to 12 01 1997
address.
12:01 A.M., standard time at the insured's mailing
3. Coverage:
A. Workers Compensation Insurance: Part One of the policy applies to the Workers Compensation Law of the states listed
here: SEE FORM WC0021, EXTENSION OF INFORMATION PAGE
-4.
B. Employers Liability Insurance: Part Two of this policy applies to work in each state listed in item 3.A. The limits of our
liability under Part Two are: Bodily Injury by Accident $1 00 , 000 each accident
Bodily Injury by Disease $500,000 policy limit Bodily Injury by Disease $100,000 each employee
C. Other States Insurance: Part Three of the policy applies to the states listed here.
ALL STATES EXCEPT STATES LISTED IN ITEM 3.A. AND NEVADA, NORTH DAKOTA, OHIO,
WASHINGTON, WEST VIRGINIA AND WYOMING
Premium. The premium for this policy will be determined by our Manuals of Rules. aassifications. Rates and Rating Plans.
All information required below is subject to verification and change by audiL
Premium Basis Rates Estimated
Qassifications Code Total Estimated Per $100 of Annual
Number Annual Remuneration Remuneration Premium
See Extension of Information Page
Minimum Premium: Workers Compensation
Total estimated premium
Premium will be billed:
Deposit Premium
3 D. This policy includes at its effective date form WC0022 Extension of Information Page and all endorsements listed here:
Symbol Endonemenl'l:
OIher Enliorsements: SEE fORl'\ 'liCOO2." EXTENSION OF INfORMATION PAGE
Issued by: EMPLOYERS INSURANCE OF WAUSAU A MUTUAL COMPANY FORM WC0040/WC 00 00 OOA
Regional Office
ONE SEAPORT PLAZA
199 MATER STREET
NEIl YORK, NY 10038
Countersigned by
Authorized Representative FL
Issued 12 - 1 7 - 96
WC 00 00 01A
WC0020
(11-05-92)
Copyright 1987 National Council on Compensation Insurance
-
-
.
9.0
DISADV ANT AGED
· BUSINESS
ENTERPRISE
PARTICIPATION
PLAN
.
.
9.0 DISADVANTAGED BUSINESS ENTERPRISE
PARTICIPATION PLAN
Leading Edge Aviation will encourage and give ample opportunity
and participation to small business concerns (SBC) and small
Disadvantaged Business Concerns (SDBC) in providing goods and
services required by Leading Edge Aviation. We recognize the Federal
and State classification of these business as follows:
Small business concerns as defined by the federal
government (Small Business Administration) size
standards are:
.
1. Manufacturing: 500-1000 employees, depending on
product.
2. Services: Annual receipts not to exceed $3.5 to
$14.5 million depending on the industry.
3. Retailing: Annual receipts not to exceed $3.5
to $13.5 million, depending upon the industry.
4. Construction: General construction annual receipts
may not exceed $9.5 to $17 million, depending on
the industry.
5. Special Trade Construction: Annual receipts not to
exceed $7 million.
6. Agriculture: Annual receipts may not exceed $.5 to
$3.5 mOlion. depending upon industry.
The state d Florida under the -Rorida Small and Minority Business
AssisI8nce Ad. d 1~ defines Small Business Concerns as -an
independently owned and operated business concern which employs
25 or fewer permanent, full-time employees and which has a net worth
not more than $1 million-.
.
The Federal Government defines small disadvantaged business as
-a business which meets the Federal Government definition of a small
(SBA standards) and which is at least 51 percent owned and controlled
by a member of a minority group which the Government has declared
as socially and economically disadvantaged. Under both Federal and
.
State guidelines, Leading Edge Aviation is itself classified as a Small
Business Concern.
Uareovef lMding Edge Aviation has sat a goal that at least Ten
(10%) percent of the construction costs of any proposed fixed
improvements and facilities be identified and be let to other small
business concerns and small disadvantaged business concerns. In an
attempt to maximize SBClSDBC utilization, our ongoing procurement
methods of goods and services will be handled in one of four following
ways:
1. Small Purchases ($5,000 and under) - A simplified informal
procedure used to decrease the difficulty of buying goods and services
not exceeding $5,000. Generally, we will contact two or more
SBClSDBC firms by phone or mail for price and delivery quotations.
Once the lowest quote is established the goods or services are ordered.
Items priced below $2500 that are found to be reasonable may be
purchased without competition.
.
2. Sealed Bid - Will be used when time permits in four steps:
a) Issuance of a bid - mailed to SBClSDBC
b) Acceptance of bids
c) Bid opening
d) Award
3. Competitive Proposal - Used when sealed bids are not
appropriate. Procedures are more ftexible than for sealed bids.
Handled in four steps:
a) Issuance rA Request for Proposal (RFp)
b) Proposal Evaluations
c) Negotiations
d) Award
4. Other - Than - Competition Procedures - sole source situations, urgency of
need, etc. We will use federal, state, and local resources to locate and identify
SBClSDBC firms. Also Leading Edge Aviation's goal is that at least ten 1 ~
percent of future expenditures will be committed to Small Business Concerns and
. Small Disadvantaged Business Concerns.
.
10.0
MARKETING
· EXAMPLES
.
.
.
...,
GAME PLAN
SUPPORT MATERIALS CATALOG
.
7
THE FII1EST GEI1ERAL AVIATIOl1
AIRPORT 111 CLEARWATER JUST
OPEnED A I1EW FBO AT THE
CLEARWATER AIRPARHI
.
Clearwater Airparlc
.~
PROFESSIOHAL AVlAnOtl SERVICES
PROVIDED B'I
.
A VIA TION
SERVICES, INC.
Une Service Maintenance Hansar
Rental Shade Ports TledolAlns
Charter
FOR MORE INFORMATION
CALL
-
--- ----
.
the nelVest leading Edge Aviation
Locatlonl
Leading Edge 15 opening soon In
Cleal1Mater Florida.
.
_the
Clearwater Airparlc
.'
PROFESSIONAL AVIATION SERVICES
PROVIDED BV
A VIA TION
SERVICES, INC.
Une Senllce Maintenance Hangar
Rent. I Shade Ports TledolVns
. Charter
For More Information Contact:
.
+
EXXON AVIATION
BUSINESS DEVELOPMENT
&
ADVERTISING COOPERATIVE
PROGRAM
+
.
E>KON
:.,. .:' ~ \k _ ',' , ~,,'r., '.:.
......... ....
_~ . t"'-........"JL.-... .,..-.-;- . ...---r..__ ~"-' , ..~___." . ".,--......... ... __ ..__.__..._~
......___~..=_ .. """"""z __ ,..~
.ES AIDS
aids in brochures
pruvided by Exxon have
been approved. ALL OTHER
SALES AIDS MUST BE PRE-
APPROVED BY EXXON.
Reimbursement Procedure
All sales aid claims must be
accompanied by a paid
invoice and an Exxon pre-
approval letter as applicable.
UNIFORMS
Unitog uniforms have been
approved by Exxon. ALL
OTHER UNIFORMS MUST
BE PRE-APPROVED BY
EXXON. THERE WILL BE
NO EXCEPTIONS.
Reimbursement Procedure
All uniform claims must be
accompanied by a paid
invoice and an Exxon pre-
app~ovalletter as applicable.
PROMOTIONAL
ITEMS! ACTIVITIES
ALL PROMOTIONAL
ITEMS AND ACTIVITIES
MUST BE PRE-APPROVED
BY EXXON. THERE WILL
BE NO EXCEPTIONS.
'.
Reimbursement Procedure
All promotional items/
activities must be accompa-
nied by a paid invoice and an
Exxon pre-approval letter.
XXON LOGOTYPE AND EXXON!AVITAT EMBLEM
.' E>f(ON
Exxon Logotype
.E~ON
~~ : \ -' ": . .~'.
Exxon Emblem
IE))(ONI
Display these trademarks as they appear above, with no embellishments, alterations or additions. Your
territory manager can provide you vdth the authorized artwork.
Don't overlap or combine other graphics with the Exxon Logotype or Exxon Emblem, and don't use the
outlines of the Exxon Logotype or Exxon Emblem as framework for slogans or messages.
Don't substitute the Exxon Logotype for the word "Exxon" in sentences.
.. ............... ..... .... ..... ........ ...... ........... .... ...
XXON PRE-APPROVAL
l.bursement claim submitted for a pre-approved
..ctivity must include an Exxon pre-approval
tter.
>r pre-approval, contact your Exxon Territory Manager
. contact the Exxon Cooperative Program Coordinator.
Selld mail to:
EXXON COMPANY, U.s.A.
AVIATION SALES
ATIN: Co-op Coordinator
800 Bell, Room 29271
Houston, TX 77002
Telephone: (713) 656-2538
EXXON AVIATION BUS
AND ADVERTISING C ~
.
,~J,.I.\; 11# i ~~
"
. l j ~
ADVERTISING
.
UNIFORMS
SALES AIDS
PROMOTIONAL ITEMS
PROMOTIONAL ACTIVITIES
eO.
---.. .....
, t1!
REIMBURSEMENT
ALLOWANCE
Allowance is 5.005 per gallon
on prior year retail sales of
I;\.xon branded General
.-\ yia tion fuels.
Cl)ntact vour Exxon T erritorv
. .
:\1anager to get your allo\\'-
alK~ for th~ current veal'.
.I
USE OF ALLOWANCE
II){)': lli your a 110\\,,1 no.' m,lV
. .
)'1.' u~I.'d for llualiiiL'd adn'rtis-
in;.:. l"'ut llllly 50';; may bl' U~L'd
I,ll' :,.lks aids, uniforms,
~",r,'nl\lti(ln,,1 itl'ms <lnd pnl-
llhlli'lIlal.1I."tiyitil's,
UNUSED ALLOWANCE
:\ Il"\\',, nee not USt'd b,' the
lir:,t \\'llrking day (Ii Dl.'cl.'mbl.'r
\\'jll bl.' Illst im the current
"1.'.11'. Thl.'rt> will bl.' no rl.'im-
bllT~t'ml.'nt for ad"l.'rtising
trl)m a pre\'ious Yt'c:lr.
PROGRAM PERIOD
The Exxon Business De,'elop-
ment and Advertising Coop-
erative Program year is January
1 through December 31.
REIMBURSEMENT
Reimbursement claims must be
submitted using Exxon claim
forms. Appropriate documen-
tation/pre-appnwal must be
attach~d (see Adn'rtising
Rei m bu rsemen t Pn Ked U res).
REIMBURSEMENT DEADLINE
Ads m,lY run thwllgh OI.'cl.'m-
bt'r :iI, but ,111 rl'qlll'sts Illr
rl'imbllrsL'nwntl11lhl be ["'osl-
m.Hkl'd Illll.1ll'r Ih.lIltJ1I.' lirst
\\'(lrking day oi Dl'(embl.'J'.
EXXON'S RIGHT TO CHANGE
Ex\:on reserves the right to
ch,lIlge or tcnnin,'k this pru-
gram <lilt'r gi\'ing rl.'asonabk
Illltiee, and to refuse reimburse-
ment for advertising, sales ai~
or promotional items that mil)'
violate Exxon guidelines or
dhies.
\-5S DEVELOPMENT
~..RATIVE PROGRAM
IFlED ADVERTISING
111!ewspapers
,I Magazines
1ysavers
!asheets
'e publications
~ctories, show programs,
journals}
w Page directories
'oards
ct Mail
LWI::::RINT
:nures
It-of-sale
rts facility signing
fe show display signage
y
JCAST
11 Radio
iI TV/Cable TV
er types of advertising
'e pre-approved by Exxon
MBURSEMENT
ADVERTISING GUIDELINES
IMPORTANT:
ALL ADVERTISING, SALES AIDS, UNIFORMS, AND PROMO-
TIONAL ITEMS MUST PROMOTE EXXON BRANDED A VIA TION
FUEL/FUEL RELATED OPERATIONS. IT MUST ALSO INCLUDE OR
DISPLAY THE EXXON OR A VIT AT EMBLEM/LOGOTYPE. THE
EMBLEM OR LOGOTYPE USED MUST CONFORM TO EXXON'S
REGISTERED TRADEMARK AND BE PROMINENTLY DISPLAYED.
LOGOTYPE/EMBLEM SIZE GUIDELINES
Ad Size Logotype/Emblem Minimum Size
Up to 49 Sq. Inches 3/4" wide
s.o - 196 Sq. Inches 1 1/2" wide
In excess of 196 Sq.inches 2" wide
;
ADVERTISING REIMBURSEMENT PROCEDURES
All claims must be accompanied by paid invoices and proof of advertis-
i~g as follows:
t Print Media (Newspapers, magazines, pennysavers, greensheets,
etc. - Attach full page that shows the ad, the name of the publication,
the date(s) the ad ran, and the publisher's invoice.
+ Direct Mail- Attach an actual sample, printer's invoice showing
quantity and cost, and postal receipts or affidavit verifying
number sent.
-+ Yellow Page - Attach full page that shows the ad, and an invoice
showing the cost and effective listing period.
+ Billboard, Signage or Displays - Attach photograph on location and
invoice showing cost and display period.
+ Broadcast Media - Attach copy of Exxon pre-approval or script as
applicable (PRE-APPROVAL FOR 1V, SCRIPT FOR RADIO),
notarized performance affidavits and invoice showing date(s),
time(s), length and net cost.
3
.
EJ${ON
N~ 0 1 4 420
/'
AVIATION BUSINESS DEVELOPMENT
AND ADVERTISING COOPERATIVE PROGRAM REIMBURSEMENT FORM
Complete applicable sections of form, attach
supporting documentation and send to:
Date
Account Number
Dealer
Exxon Company, U.S.A.
Attn: Co-op Coordinator
800 Bell
Rm.2927-1
Houston, Texas 77002
For assistance or information call:
(713) 656-2538
Mailing Address
City
State
Zip Code
Signature Phone Number
Reimbursement check will be sent to the address provided above.
Co-op claims must be post marked no later than the first work day of December. Claims submitted without
the appropriate pre-approval or documentation will not be processed for payment.
SALES AIDS EXPENDITURE
Pre-approved sales aids
Pre-approved uniforms
Pre-approved other
$
$
$
~VERTISING EXPENDITURE
~_ Newspaper, Magazine
_ Radio, Television
Direct Mail
_ Trade publication
_ Yellow pages
$
$
$
$
$
$
Total $
Total $
FOR EXXON USE ONLY
Total Expenditure = Total Advertising + Total Sales Aids = $
Total Claim = Total Expenditure $ x 0.5 = $
Net Available Funds $
Reimburse the lesser of net available funds or total claim $
ENTRY
CODE
GENERAL
LEDGER
PRIMARY ACCOUNT 10
SUB
CHAR CHAR ZONE
SECONDARY 10
VALUE
14 - 15
16 - 20
21 . 22 23 - 24 47.50
52 - 61
71.81
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HQ PRICING ADMINISTRATION APPROVAl
DATE
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11.0
LETTERS OF
RECOMMENDATION
AND
ACKNOWLEDGEMENT
.
UPERIOR
..................................................-.............................-...--............
CUSTOMER
...........-..........................-.............................................................
SERVICE
.
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DICK A. GRECO
MAYOR
May 6, 1996
Mr. David Moberg and
Mr. Mark Moberg
Leading Edge Aviation Services, Inc.
9334 Vandenberg Airport Road
Tampa, Florida 33610
Dear David and Mark:
Thank you so much for the tour of your facility and the flying
tour. I really enjoyed it.
You guys have done a wonderful job with Vandenberg Airport,
and as soon as your plans are finalized, I expect it will be one of
the finest in the country. It was easy to envision the beauty of
the new runway and plans you have from the air. I am looking
forward to you having this completed as quickly as possible.
I received your letter and was sorry to hear that the pictures
did not come out. However, later on some time we can try to set
something up for a return visit and take some pictures.
Thanks, again, for everything.
DAG:dcb
.
.
.
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~~
HILLSBOROUGH COUNTY AVIATION AUTHORITY
March 20, 1996
Mr. Mark R.Moberg
President
Leading Edge Aviation Services, Inc.
9334 Vandenberg Airport Rd.
Tampa, FL 33610
Dear Mark:
I just wanted to take a moment to congratulate you and your brother David for the series of
articles that appeared in Touch-N-Go Florida Magazine, March issue. The picture on the cover,
the story on Leading Edge Aviation Services and the other articles regarding airport tenants and
the Tampa Bay Community, combined to tell the wonderful story about Vandenberg Airport.
On behalf of the Aviation Authority, I would like to thank both of you for your hard work and
enthusiasm.
Kindest Personal Regards,
<:~
James E. Johnson, A.A.E.
Senior Director of Airports
JEJ:po
cc: Ed Cooley
Thmpa International Airport Peter o. Knight Airport Plant City Airport Vandenberg Airport
Post O{fi.ce Box 22287 1bm.pa, FL 33622-2287 813/870-8700. 1elex 14947157 HCAA / FAX 813/875-6670
.
.
.
LAW OPFICES
FEW & AYA.LA
SUITB 80S' 109 NOHTII BRUall STHBBT
TAMPA. FLORIDA 336041
W. CROSBY FBW
PHONB 813 - _Q-l5401
W; DBHAKT AYALA. JR.
FAX 813 - ~-OOlQ
July 29, 1996
Mark Moberg, President
Leading Edge Aviation Services
9334 Vandenberg Airport Road
Tampa, Florida 33610
Dear Mark:
It was a real pleasure to meet with you again on Friday. I wanted you to know that
you made a young man really happy. Marshall couldn't wait to tell everybody within
hearing distance all about his experiences flying an airplane. You were extremely kind to
let him do that and I'm sure he will always remember that event.
As a member of the Aviation Authority, I share the belief that Vandenberg Airport
with play a major role in the future success of the region. I recognize the need to work
together toward the expansion of air service opportunities, especially in the private sector.
If there is anything I can do to assist you in this regard, I will be most happy to do so.
Let me say again. thanks a million for a wonderful outing. I look forward to seeing
you again in the near future.
WCFlhkr
.
BOARD OF COUNTY COMMISSIONERS
HILLSBOROUGH COUNTY, FLORIDA
a..m-.
Jim Norman, District 2
Va CIoGinMn
Cottioo Ser,U, CUtric,..
P.O. Bax 1110
Tampa. Acrid. 33601
(813) 272.5660
Danid ^- Kleman. County Adminim.,or
Ed T_nchik. District 1
Sand.. H.cIen Wilson. Ostric, 3
Ouis Hen. CUlrict 5
Ph. BuunKY, Dislricl 6
Joe o.iII_ Di",ict 7
January 31, 1996
Mr. George Bean
Executive Director
Hillsborough County Aviation Authority
Post Office Box 22287
Tampa, Florida 33622-2287
Dear George:
.
Last Friday, I had the opportunity to tour Vandenberg Airport which
is managed by Leading Edge Aviation Services, Inc. for the Aviation
Authority. I also received a complete briefing and flight over the
airport by Mark Moberg, President, and David Moberg, Vice-
President. I was impressed with their leadership and vision for
the airport's future.
After seeing the expansion construction which is underway, and
viewing the blueprints for continued expansion of the airport, I
believe that other members of the Aviation Authority would benefit
from touring Vandenberg Airport as well. If any members are
interested in scheduling a tour, the telephone number for Leading
Edge is 813-626-151 .
hris Hart
County Commissioner
Countywide
CHjdaf
cc: Aviation Authority Board Members
Mark Moberg, President, Leading Edge Aviation Services
.
An NflCmarive ACriOl.,€qual 0J~""tuniry Emplore!
.
BOARD OF COUNTY COMMISSIONERS
HILLS BOROUGH COUNTY, FLORIDA
""*-
Jm Norman. Datrict 2
Va CItolirm<m
Donle 8eraer. Datrict"
Ed Turanc:hiIc, District 1
Sandra Helen WiIoon, District 3
OW Hart. Datrict S
Pbyllia BusaNkv, Datrict 6
Joe 0liII-. Datrlct 7
P.O. Be. 1110
T~ Flcrida 33601
(813) 272-5660
Daniel A. Kleman. County Administr810c
January 31, 1996
Mr. Mark R. Moberg, President
Mr. David C. Moberg, Vice President
Leading Edge Aviation Services, Inc.
9334 Vandenberg Airport Road
Tampa, Florida 33610
Dear Mark and David:
.
It was a pleasure touring your facility at Vandenburg Airport and
having an opportunity to see first-hand the expansion construction
underway. Your briefing was very informative and has prompted me
to suggest to other Aviation Authority Board members that they
contact you fora tour as well.
Thank you for familiarizing me with Leading Edge.
CH/daf
.
An Affirmative Actian,€qual Opportunity Employer
KANABEC COUNTY
SHERIFF DEPT.
612/679-2141
Sheriff Von F. Thompson
31 North Elm, Mora, MN 55051
Dear Mr. Moberg.
2-20-96
.
Mr. Mark Moberg
Leading Edge Aviation Services, Inc.
9334 Vandenberg
Airport Road
Tampa. Florida 33610
We recently landed at the Vandenberg Airport to pick up a prisoner
being held for us by the Hillsborough County sheriff's Department.
We used your FBO for fuel, tie downs and information. Your people
were EXCELLENT! They called all around Tampa to locate a hotel for
us. One of your line people even gave us a ride to our hotel. Our
aircraft was fuel, as promised. when we arrived at 0700 the next
morning. GREAT service is hard to find! My compliments on a job
well done.
.
Stefan V. Salmonson
Deputy Sheriff/Pilot
NOTE: Enclosed please find a department patch. It is our "thanks" to
you.
WEARING THE STAR OF HONOR AND SERVICE
. TO: THE HILLSBOROUGH COUNTY AVIATION AUTHORITY
RE: VANDENBERG AIRPORT
5/25/96
I WOULD LIKE TO EXPRESS MY APPRECIATION TO THE MANAGEMENT OF
VANDENBERG AIRPORT FOR THE WAY THEY HAVE TRANSFORMED THE
AIRPORT INTO A PROGRESSIVE AND BUSINESSLIKE OPERATION.
THE MOBERG BROTHERS ATTENTION TO CUSTOMER SERVICE IS
OUTSTANDING AS EVIDENCED BY THEIR INITIATIVE TO CLEAN UP THE PAINT
DAMAGE TO AIRPLANES CAUSED BY THE RECENT CONTRACTOR'S PAINT
OVERSPRA Y.
IN ADDITION, THEIR ESTABLISHMENT OF AN AVIATION SUMMER CAMP FOR
YOUNGSTERS, THEIR ENCOURAGEMENT OF FLIGHT TRAINING AND, NOT LEAST,
THEIR VERY COMPETITIVE COSTS FOR GASOLINE AND AIRPLANE RENTAL ARE,
IN MY VIEW, THE KIND OF MANAGEMENT THE AIRPORT BOARD SHOULD
APPLAUD.
MANY THANKS TO THE AIRPORT BOARD FOR ALL IT HAS DONE SO FAR TO
UPGRADE VANDENBERG. MY BEST WISHES TO YOU IN YOUR EFFORTS TO ADD
THE BADLY NEEDED NEW RUNWAY AND OTHER IMPROVEMENTS YOU ARE
CONTEMPLATING.
.
4808L GWATERWAY
TAMPA, FL 33615
~
.
.
.
.
October 22, 1995
David Moberg
Leading Edge Aviation Services
9334 Vandenberg Airport Rd.
Vandenberg, FL 33610
Dear David:
I would like to take this opportunity to thank you for the
service you provided to Gabe Novak yesterday in N93ER.
As a flight school operator, we have customers flying into
airports allover the state and it is nice to know that such fine
service is available at Vandenberg.
Your effort was appreciated and has not gone unnoticed. Mr.
Novak's message to me was "One fine man. I was treated very well
by him. II
If at some point in the future you need help at Tamiami, don't
hesitate to call.
~
Thomas Shaffer
President
Tamiami Executive Airport. 14569 Southwest 127th Street · Miami, Florida 33186
Mailing Address . Post Office Box 165505 · Miami, Florida 33116
Telephone 305-255-8753 · Fax 305-255-8315
.
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Williams Reed Weinstein
Schifino&Mangjone PA
attorneys at law
V. Stephen Cohen
David S.lennis
Ralph P. Mangione
Aminie Mohip
R. Marshall Rainey
James M. Reed
Ricardo A. Roig
October 24, 1995
William L Schifino.lr
Scott I. Steady
Russell S. Thomas
Kenneth G. Turkel
Beatriz M. Carta Wagman
David B. Weinstein
Robert V. Williams
Mr. Ed Cooley
Airport Manager
Hillsborough County Aviation Authority
P. O. Box 22287
Tampa, FI 33622
Re: Leading Edge Aviation Services, Inc.
Dear Mr. Cooley:
This past Sunday I flew my Beechcraft Bonanza from Asheville
to Tampa (it is hangared at Peter O'Knight). As I descended out of
5,000 feet just north of Vandenberg, my engine began to vibrate and
sputter. I immediately told approach control that I wanted a
clearance to Vandenberg and they honored my request immediately.
I then descended, rapidly, in order to make the airport before what
I thought was an imminent engine failure.
While descending, I announced on Vanderberg's Unicom frequency
to all traffic in the area that I was making an emergency landing
at Vandenberg. Upon landing, I taxied over to Leading Edge where
their two linemen were ready to deal with any fire or other
emergency. Not only were they prepared for the emergency, when it
became obvious that there was no danger, they were helpful in
attending to the plane, assisting me and my passenger to the FBO
premises and calling a taxi for us.
While this incident was less serious than it appeared to be
while I was in the air, nevertheless, Leading Edge'S linemen
treated it as if it was a real crisis. Their responsiveness,
concern, and diligence was impressive and I thought that you should
be aware of it.
v. Williams
RVW:drh
cc: David Moberg, V.P., Leading Edge
One Tampa City Center- Suite 2600 - Tampa, Florida 33602 I P.O. Box 380 - Tampa, Florida 33601- (813) 221-2626 - Fax (813) 221-7335
. Leading Edge Aviatioo Services, INe
9334 Vandenberg Airport Road
Tampa, FL 33610
ATTN: Airport Manager Aviation Authority
06 May 1996
From: f1m Andriole
1919 Seminole Drive
Tallahassee,FL 32301
904 878 0303
RE N133PR
I am taking the opportunity to write this letter to share some compliments about your service. I landed at
X16 ,Vandenberg on Saturday, 04 May. Your staffwas very polite and helpful. In particular Dave Arnold
went beyond his call of duty to assist me with my aircraft tie down. fuel needs. and transportation info.
Since I am a paraplegic, his help was much appreciated. The entire staffwas nice and attentive. But Mr.
Arnold really lent a helping hand when latter in the day I returned to the airport to introduce a person in a
wheelchair to the adventure of flight in the Tampa area. This involved tie downs being undone, helping me
back into the plane and then assisting my friend onto the wing and in the co pilots seat. It was a lot of work
but well worth it, since my friend loved the experience and had a great smile of pleasure regarding the flight.
.This never would have been possible had it not been for your caring staff their at Leading Edge. I thank you
- all, and really wanted to share this act of kindness with the Aviation Authority/ Management.
I look forward to a return flight into Vandenberg and will share the news with fellow pilots!
Sincerely,
::lL5l
.
~