HARBORVIEW CENTER 2000 - 2001 END OF YEAR REPORT
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CLEARWATER. :FLORIOA
November 13, 2001
Dear Mayor, Commissioners, and City Manager,
The fiscal year 200012001 has been a good year for the Harborview Center. Despite a
slight drop in the number of events due to the uncertainty of the facilities future, as well
as the relocation of Parks and Recs bridge games, the attendance continued to rise. An
increase of 175% since 1996, annual shows all reported an increase in attendance up
until the events of September 11 tho The growth in attendance has greatly contributed to
the economic impact to the city of Clearwater in excess of $23,000,000 since opening.
We base the economic impact figure on a multiplier provided to us by the Convention
and Visitors Bureau.
Our gross revenues of 1.7 million remained consistent from last year and our expenses
were down, contributing to exceeding our operating budget and saving over $13,000 at
the bottom line. Capital items that you have approved for this fiscal year 2001102
include updating our computer network and repainting the Atrium Ceiling. With the
network upgrades we will be able to take advantage of free upgrades to our booking
system from New Market, which will help both our sales and event staff in time and
efficiency.
We now have several initiatives in place which are assisting in the growth of our high
end food and beverage business. Our wedding bookings have been strong for
FY200112002, due to a comprehensive print and web based marketing campaign.
Corporate bookings have also increased, although recent events make this market
uncertain.
After several previous contract administrators, we now have Kevin Dunbar, Director of
Parks and Recreation. This has proven to be a good fit for both the Harborview and the
city staff. Working with Kevin and his staff, we have been able to share equipment
which has saved dollars in rental expense as well as increased equipment rental revenues.
Our staffs have helped each other out on several events, which works out very well and
increases both productivity and cooperation.
300 Cleveland St. · P.O. Box 329
Clearwater, FL 33757-0329
(727) 462-6778 · Fax: (727) 462-6798
e-mail: gfs@harbOIv.com
. n~1" ~M~
Ga-sp~,Sr,~
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Our customer surveys indicate our staff created an extremely positive atmosphere at the
Harborview Center for their meetings and events. I am very proud of the team we have
and morale has never been higher.
The coming year has many uncertainties due to the world situation. Our team at the
Harborview Center, with the help of Global Spectrum national support are working on
marketing efforts to ensure continued success. Each year Global Spectrum contributes
10% of their incentive fees to our marketing efforts. In the past this provided the funds to
create the two marketing videos, purchase our trade show display and put on a hotel sales
staff seminar. Our sales team of Brigitte, Alane, and Fran have been working closely
with the CVB and area hotels. At this time there are four city wide conferences booked
at the Harborview Center in the next fiscal year. We will continue to work to make the
coming year the most successful ever.
Sincerely,
David Nadeau
General Manager
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The World of Global Spectrum
An International Leader in Facility Management
Global Spectrum provides innovative management, marketing, operations and event booking services for public
assembly facilities, including arenas, civic and convention centers, stadiums, trade and exposition centers,
community ice rinks and theaters. The most professional and experienced senior management staff inthe-industry
leads Global Spectrum. In addition to providing full turnkey management for existing facilities that decide to
"privatize," Global Spectrum also provides pre-opening design and construction consulting services for the
development phase of facilities under construction. Global Spectrum, of Philadelphia, is part of the Comcast-
Spectacor family of companies.
Comcast-Spectacor (www.comcast-spectacor.com) is the Philadelphia-based Sports and entertainment firm which
owns the Philadelphia Flyers, of the National Hockey League, the Philadelphia 76ers, of the National Basketball
Association, the First Union Center and First Union Spectrum and Comcast SportsNet, the 24-hour regional sports
programming TV network.
Comcast-Spectacor Ventures, under the leadership of its President, Peter Luukko, is the division of Comcast-
Spectacor charged with creating and developing new business opportunities in the fields of facility management,
sports ownership and operations, and food concessions. The division also provides consulting services in all of those
fields.
Comcast-Spectacor Ventures includes Global Spectrum, a firm engaged in managing public assembly facilities and
events worldwide; Ovations Food Services, a food and beverage concession company; Flyers Skate Zone, a series of
community skating rinks designed to promote ice skating and ice hockey in the Philadelphia-region; the Philadelphia
Phantoms, of the American Hockey League; the Bowie Baysox, of baseball's Eastern League; the Delmarva
Shorebirds, of baseball's South Atlantic League; and the Frederick Keys, of baseball's Carolina League - all affiliates
of the Baltimore Orioles.
COMCAST -SPECT ACOR COMPANIES
The Comcast-Spectacor family of companies includes:
Philadelphia Flyers
Philadelphia 76ers
First Union Center
First Union Spectrum
Comcast SportsNet
Flyers Skate Zone
COMCAST -SPECT ACOR VENTURES
Global Spectrum
Ovations Food Services
Flyers Skate Zone
Philadelphia Phantoms
Bowie Baysox
Frederick Keys
Delmarva Shorebirds
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comcast..
GLOBAL SPECTRUM
Global Spectrum began operations in 1994 as Globe Facility Services, of Tampa, FL. In January, 2000, a majority
interest in Globe Facility Services was acquired by Comcast-Spectacor, creating one of the leading and best
financially resourced private management companies in the industry.
AT THE HELM
Global Spectrum is led by two- 6ftfie -riiosCrespected and - kriowledgeii6leexecu1ives-in the- public assembly tacility
management industry. Peter A. Luukko is President of Comcast-Spectacor Ventures and Chairman of Global
Spectrum, and Michel F. Sauers is President of Global Spectrum.
The company's Advisory Board includes:
Ed Snider, Chairman ofComcast-Spectacor
Stephen B. Burke, President of Comcast Cable Communications, Inc.
Ron Ryan, Chief Operating Officer of the Philadelphia Flyers
Fred A. Shabel, Vice Chairman of Comcast-Spectacor
Nicholas Flaskay, Director
GLOBAL SPECTRUM ENTITIES
In addition to providing management and consulting services for public assembly facilities, Global Spectrum also
operates:
Global Stadium Services, the industry leader in baseball facility services. Under the direction of internationally
renowned Joel Ralph, the company provides a variety of services to professional and collegiate facilities, including:
. Field Construction, rehabilitation and design
. Stadium operations management and facilities maintenance
. Budget management and contract administration
Global Stadium Services has extensive experience with major and minor league baseball fields in the US, Russia
and Latin America; baseball fields at Olympic sites in Sydney and Athens; and cricket pitches in the UK.
Front Row Marketing Services, a full-service facility marketing company. Front Row's services include premium
seating sales, venue advertising sales, advertising signage, sponsorship sales and securing naming rights for
facilities. Under the direction of industry veteran and company president Dick Sherwood, the Front Row Marketing
Services staff can provide Global Spectrum clients with an additional dimension in revenue producing
enhancements. Sherwood's extensive experience in sports marketing and facility sales marketing has generated
significant revenue for a variety of clients in the past. Front Row Marketing has the professional staff and know-how
needed to produce targeted results for its clients.
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GLOBAL SPECTRUM FACILITIES
Global Spectrum provides full management for:
Arenas
~ Carolina Coliseum Columbia, SC
~ Colorado Springs World Arena Colorado Springs, CO
~ First Union Center Philadelphia, PA
~ First Union Spectrum Philadelphia, PA
~ James L. Knight International Center Miami, FL
~ Liacouras Center, Temple University Philadelphia, PA
~ London Sports & Entertainment Centre London, ON, Canada
~ Sovereign Bank Arena Trenton, NJ
~ Ted F. Constant Convocation Center, Old Dominion Univ. Norfolk, VA
~ University of Rhode Island Convocation Center Kingston, RI
~ University of South Carolina Arena Columbia, SC
~ Whittemore Center Arena, University of New Hampshire Durham, NH
~ Windsor Multipurpose Arena-Entertainment Facility Windsor, ON, Canada
Convention Centers
~ Greater Richmond Convention Center
~ Harborview Center
~ Overland Park Convention Center
~ Palm Beach County Convention Center
~ Pinellas Expo Center
~ Pueblo Convention Center
Ice Rinks
~ Cranston Veterans Memorial Ice Rink
~ University of Rhode Island Ice Facility
~ World Arena Ice Hall
Richmond, VA
Clearwater, FL
Overland Park, KS
West Palm Beach, FL
Pinellas Park, FL
Pueblo, CO
Cranston, RI
Kingston, RI
Colorado Springs, CO
Performina Arts Centers
~ Koger Center for the Arts, University of South Carolina Columbia, SC
Stadiums
~ Arthur w: Purdue Stadium
~ Harry Grove Stadium
~ Harford Community College Complex
~ Prince Georges County Stadium
~ Ripken Stadium & Academy
~ Roger Dean Stadium
~ Staten Island Yankees Stadium
~ Williams - Brice Stadium, University of South Carolina
Salisbury, MD
Frederick, MD
Belair, MD
Bowie, MD
Aberdeen, MD
Jupiter, FL
Staten Island, NY
Columbia, SC
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Harborview Center/Global Spectrum
Fiscal Year 2001 I 2002 Budget
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Fiscal 95/96 Fiscal 96/97 Fiscal 97/98 Fiscal 98/99 FY 99/00 FY 00/01 FY 01/02
Actual Actual Actual Actual Actual Actual Budget
Number of Events 338 468 497 630 642 598 678
Attendance 70,018 118,115 148,784 168,700 186,450 192,513 201 ,450
I Revenues
Event Income-Rentals $90,403 $227,330 $356,677 $367,307 $413,908 $356,367 $440,000
Event Income-Food & Beverage $80,103 $661,445 $871,766 $1,256,962 $1,089,301 $1,117,630 $1,300,000
Event Income-Equipment $31,037 $167,405 $105,029 $150,686 $137,324 $135,221 $165,000
Event Income-utilities $7,231 In Equipment $24,574 $35,331 $26,507 $28,858 $35,000
Event Income-Labor $8,249 In Equipment $17,623 $20,620 $15,585 $46,425 $18,000
Event Income-other $97,808 $285 $26,359 $18,114 $21,043 $22,894 $20,000
Total Event Revenue $314,830 $1,056,465 $1,402,028 $1,849,020 $1,703,668 $1,707,395 $1,978,000
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stienMart $115,000 $104,982 $199,662 $196,452 $202,474 $200,000 $200,000
General Fund - Transportation & Police Aid $5,000 $0 $0 $35,920
Pickles Plus $0 $0 $0 $27,500 $29,720 $32,229 $30,000
Total Non Event Revenue $115,000 $104,982 $199,662 $228,952 $232,194 $232,229 $265,920
Total Revenues $429,830 $1,161,447 $2,077,972 $1,935,862 $1,939,624 $2,243,920
Food & Beverage Expense
Direct Event Expenses
Labor Wages/Salaries - Administration & 401 K $154,742 $183,247 $80,894 $128,671 $157,546 $129,931 $168,015
Wages/Salaries - Marketing & 401 K $60,708 $67,939 $119,872 $134,360 $146,591 $141,970 $174,810
Wages/Salaries - Operations & 401 K $82,692 $95,763 $136,450 $96,105 $138,983 $148,190 $184,855
Temporary Labor $7,607 $42,634 $53,675 $90,278 $47,296 $46,616 $40,000
Sub Total $305,749 $389,582 $390,891 $449,414 $490,416 $466,707 $567,680
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IAdministra Accounting / Audit Fees (legal) $0 $132 $243 $0 $0 $0 $0
Advertising $97,096 $9,414 $14,750 $18,775 $18,483 $17,017 $15,000
Bank Charges $305 $676 $447 $450 $598 $784 $600
Computer Software/Support $10,759 $9,762 $4,069 $4,212 $4,271 $4,377 $4,300
Credit Card Fees $946 $2,947 $3,271 $6,597 $8,185 $7,232 $6,400
Postage, meter & scale, Fedex, UPS,PO $591 $435 $466 $713 $1,004 $5,404 $5,000
General Admin-GFS Fees $78,948 $72,000 $132,148 $71,381 $142,319 $149,245 $162,690
Liability-General $14,131 $23,350 $8,271 $11,985 $10,945 $7,614 $9,000
Insurance Staff - Med., Life, L TD $0 $22,612 $965 $27,229 $37,598 $46,475 $40,600
Payroll taxes: FUTA, SUTA, SS & Medicar $0 $0 $0 $0 $0 $0 $58,800
Licenses & Fees $609 $388 $3,545 $3,683 $3,453 $3,617 $3,460
Office Supplies & office equipment repair $5,630 $3,951 $3,758 $4,840 $4,224 $2,736 $5,000
Building & Main!. Expenses $39,607 $1,167 $12,641 $32,926 $23,742 $37,666 $39,000
other Promotion $13,001 $20,928 $6,988 $3,626 $8,186 $3,445 $6,000
Payroll Fees, Futa,Suta, W.C. $874 $956 $21,963 $41,318 $55,606 $23,875 $2,300
Postage (INCLUDED IN ABOVE $1,871 $2,562 $3,064 $2,709 $3,259 $0 $0
Postage Meter Rental 99/00 included in ^ $1,184 $1,249 $1,350 $738 $0 $0 $0
Printing $0 $0 $0 $0 $2,104 $5,159 $3,000
Property Insurance $14,134 $20,520 $20,620 $20,833 $20,770 $20,870
Subscriptions & Dues $1,832 $4,698 $5,416 $5,311 $3,340 $3,419 $4,500
Telephone & SWitchboard Services $18,138 $19,877 $15,016 $10,781 $12,826 $13,896 $19,560
Training & Reference $7,227 $6,938 $660 $6,651 $6,646 $3,770 $6,500
Travel $15,025 $15,951 $14,726 $10,148 $12,668 $9,516 $15,000
Workers Comp Audit $0 ($2,025) $842 $0 $0 $0 $0
Xerox Copier Lease $797 $1,435 $1,021 $1,595 $1,689 $884 $1,080
Sub Total $308,573 $233,538 $276,140 $286,288 $381,979 $366,902 $428,660
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IOperationa Contracted Services $3,173 $37,441 $66,150 $65,284 $67,933 $65,485 $62,000
Electric $68,871 $109,215 $105,060 $97,839 $111,234 $101,466 $111,000
Equipment Purchase (change City of Clwlr) $1,736 $202 $436 $420 $40 $0 $5,000
Equipment Repair (repair & main!.) $1,186 $16,039 $12,641 $4,791 $2,366 $4,170 $5,000
Gas $10,543 $5,590 $4,997 $2,966 $3,053 ($3,279) $4,000
Operating Supplies $20,579 $22,399 $25,651 $40,347 $21,292 $18,596 $30,000
Parks & Rec Services & Garage SVce $0 $2,196 $6,533 $6,755 $1,720 $18,270
Inter office service charges $5,320 $0
Uniforms $3,718 $1,632 $2,766 $19 $2,215 $2,181 $1,000
Waste Collection $1,083 $4,147 $10,447 $23,372 $20,512 $24,180 $20,000
other Expenses $6,937 $1,705 $656 $0
Water/Sewer $15,159 $22,512 $24,240 $23,278 $19,563 $21,181 $23,000
Bad Debt Expenses ($881 $0
Sub Total $126,047 $219,177 $254,584 $271,786 $256,668 $240,795 $279,270
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ITotal Expenses
$846,045 I $1,503,742 I $1,889,340 I $2,161,155 I $2,130,753 I $2,094,471 I $2,359,990 I
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City of Clearwater Revenue Credits
Operating Net Profit
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Captialltems Atrium Ceiling
Computer Network & PC upgrades
Total Ca italltems
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LIST OF ANNUAL CONSUMER SHOWS/TRADE
SHOWS
HELD AT THE HARBORVIEW CENTER
. Semi-annual Kite Trade Association International in January
. AAA Travel Show in January
. Depression Glass Show in February
. Gem, Jewelry and Coin Show in March
. Spring Gathering Crafts Show in March
. Suncoast Community Association Institute in March
. MS Productions, Original Sewing and Craft Expo in March
. St. Petersburg Times Baby Show in May
. Clearwater Stamp Club in April
. National Association of Professional Martial Artists in June
. Dollar Discount Stores in June
. Buckler Promotions in July
. Autumn Gathering Crafts Show in September
. Deaf Expo in September
. Taste of Clearwater in September
. Contractors and Builders Association Institute in September
. National Birding Festival in October
. Pinellas County Education and Technology Conference in October
. Stampfest in November
. March of Dimes Chef's Auction in November
. Festival of Trees in November/December
. Fastenal Company in December
. Market Pro Computer Show - 2 to 3 times per year
. St. Petersburg Times Job Fair - 3 times per year
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Society of @
Manufac.tIXi'\g &\e
Engineers
CHAPTER 159
Florida Sunooast Chapter
P,O,Box 21495
St. Petersburg. FL 33742
February 26, 2001
Mr. David Nadeau
Harborview Center
P.O. Box 329
Clearwater, FL 33757-0329
OearOavid,
On behalf of all Chapter 159 members, I would like to express my sincere appreciation for the
facility support provided by you and your staff for Sources and Solutions 2001. You helped to
make our 2001 event a very informative and valued experience for an of the SME and SPE
members, our sponsors, and associated businesses that participated.
Initial feedback for Sources and Solutions 2001 has been very positive. With ongoing efforts
to improve our presentation of this event, we will continue to provide a resource for
networking within our technical wor1dorce, enhancing visibility for our manufacturing
industries, and providing an information gathering forum for our sman business leaders as
they strive to make informed decisions while establishing and growing their businesses. Your
support is greatly appreciated and has contributed to achieving these goals in our
presentation.
I hope the coming year is eventful and prosperous for you and your organization and look
forward to the opportunity of working with you again in the Mure.
Sincerely,
~
Suncoast Chapter 159 Chair
Society of Manufacturing Engineers
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Mr. and MrI. Anthony Talouklaa
202!l K~~ IItDed
0.......... FlondI :s37t)
(n7)U2.e~
February 27, 2001
Harbor View Center
300 Cleveland Street
Clearwater, Florida 34617-0329
Dear Colleen. Dave, and staff,
The two most difficult parts of planning a wedding. in our opinion. arc trying to locate a
reception hall and ultimately thanking the "ones" who helped you most throughout the entire
time. Fortunately for us. we found a reception area that truly assisted us in every way possible
and went over and above anything that ~ ever expected. It's so difficult to begin giving thanks
because there arc: a number of you who deserve it Nevertheless. everybody who helped make
our special day something to remember. needs to be recognized.
First.. we would like to give special thanks to Colleen Ward. our coordinator, for
tolerating all of our questions and concerns. Each and every time we caned to speak to Colleen.
and there were many times. we were greeted with the same professional and delightful attitude.
Her courteousness, professionalism, and most of all, friendliness. far exceeded our expectations.
Even duriDg the reception, Colleen appeared to be involved with all that was happening while
still maintaining a calm and comforting personality.
Second. we would like to thank the chef for preparing such a fabulous dinner for our
guests. All of our guests were delighted ~ith the taste and quality of all the foods. Additionally,
the manner in which it was presented was also something to remember. 'The meal that we
originally agreed upon was exactly what was served. No comers were cut.
Lastly, the staff should be recognized for their part as welL There was never a moment
where our head table lacked drinks or other service. More so, the staff continuously kept the
hall looking as neat and clean as the moment we entered.
Overall. our extraordinary experience with the HarborView Center will always be one to
remember. Wether it was due to the excellent staff. quality service, and competitive price, we
will never forget the assistance 'Yhich you provided us with. Please feel free to share our
experience with any perspective couples.
Sincerely,
lIJ.U.'iORAR\' C'K.\IRPERSO~S
. RIlY anti .v~. .\(..~y
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FESTIVAL DIRECTOR
ItCl~' Hoopn
HO'iORAR\' CIHIRPERSO:"IS
I FROM PAST FESTI'Ir'."LS
Bob and ."t'T~ Jlln~ Bu,..,.~J
Dan 4I1d ,"IJdU1~ Cdrlu/~
CdrrolJ and .\laMI Chulc
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Juck and ."tl'" Crilch,fi~/d
D4I1 dnd Ro~ Do.\'/~
Jack and RI.&lh Ectad
Richard and }"onn~ G",bnrr
And.\' .Jnd All" Hin~s
John tlnd Rnlu H..ri~,\'
Fr~d and J,., ThomQS
I John and .\Iar) K. ".ilson
KIDS KO~L'nTTEE. bc.
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Jon~ Ru/{'IIt>.c"J. Pr~sht{'lll
Ro~n 0 8.JII~r Jr.
Ro.\" Hocpn
Amur RUI~nM'l
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M.-\JOR BE.'""EflCARIES
Kids Kommin~r. ITIC.
I Th~ Hospiu of ~ F70ridiJ SU/lOtlSI
UPARC Fou/I,u,tiOll
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2000 FESTlYAL D.\TES
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Thll/llcs,ning o.y
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Saturday. ."o\'C'mbn l$
I Night Und~r ~ TIm CIuI~' Ball
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Clolmg Da,~
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r<<ernl<:r 1 S, 2000
Davc Nadeau
Harborview Center
300 Cleveland Stred
ctearw81er, Aorida 337S5
Dear Mr. Nadeau.
On behalf of the entire Festival of Trees Committec.1 want to express our
sincere appreciation for your major contribution lO the 2000 Festival. Our
tree decorators are the heart of this family and fund-raising event. Without
)'ou we could not have a Fcsth.aJ and raise the aiticaJ funds for local
children's programs at The Hospice of the florida Sunc.oast. UPARC
Foundation and Kids Kommince. Inc.
This year you contributed to oW' largest number ever of decorated trees. We
showcased lIS trees and received the highest number of cOmpliments on the
quality and uniqueness of decorations. While every tree did not sen, we did
find loving homes for each one and we expect to clear over $80,000 to give
away to the children's charities.
We have enclosed a list of Judges results and an In-Kind ContributiOll
Receipt for your tax records. Please contact us should you need additional
infonnation or have suggestions on improvements to the Festival.
Once again. we thank you for your contribution and decorating skills, and
we hope you v-iD continue to help us help children by participating in the
200 1 event
"'Making II Difference/or Kids,.
/;?;L_
Ray~~
Director
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A con Of nR Clft"IOAI. aa:asTI.AJ'lOIf AICI F1.'lA.IC1Al. ~ MAY . 0ItAL'/EI) fltOW 11lE DMSJON Of CONS\.. ')CD
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Enclosures
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'rilE ROTARY CLUB OF CLEAR\VATER
1,\0, BOX 8~:!. CLEARWATER, FLORIDA 33757
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R08B RESLER
DIRl::CnJRS
1998 - 2000
FRED!RlCK H'. BROW"
\/.4Rt' DEn"!
JOEL H Gl/.'.4.'D
.4....DREW'D'ALL
GEORGE S\lfTH
ORl.'- S. t',4R1JROL'GH
1999.2001
JA.'tIESG. GROI'E
WE.\'Dr HARRISON
c SCOrr.VALL
JAMESG,ORR
DAI'/D G. PERKI.\'S
FREDERiC R. SI.\I.\IO.\'S, JR.
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January 12, 2000
David Nadeau
General ManalJfH'
HarlHNvlew CenttN
P.D. Box 329
CleatwattH' FL 33157
Dear Davw
On behalf of Mil entl,. membershIp of THE Rotary Club of
CleatWater, I wish to expreu my gl7ltltudll and appreciation In the
Harbotvlew's hosting ~ our January StII 15M Anniversary
celebration. As you are aware, our club WBS most honored to have
many of Mil hIghest ranJc/ng Rotary Intematlonal leaders In
attendancII and It was most Impotfant that we "put our best foot
forward" It Is an understatement to say thIs event has been
heralded B$ . hugll success! The Harbotvlew, with its
accommodations, /lmblanctl IInd personnel had no small pan in
thIs. From thll plannIng sesslo1J$ last fall with yourself, Fran, John,
Pam IIn thll way through to thll individual setvers "' the dlnne#",
evetyonll could be no more congenial, helpful, friendly and simply
ready to make thIs event lIS wonderful/lS we had conceptualizedl
Many, many thanks. you /1/1 did II SUP E R Jobl
Ro tarlly,
FRED ROBBINS
PRESIDENT, 99/00
FR:J
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liOn. kale of I k) ~~~~nf~~~~.~,~~.~~~~~
.~ OUR F ACIUlY
", 1 HOW WAS OUR APPEARANCE?
Rest Rooms
l M~~tini Rooms "'14
Ballrooms
.~ I Exhibition Space IVI"
: Directional Signage ~JIl
, QUALITY '" PERFORMANCE
'I I OF ~~ EQUIPMENTI
~ lightinglElectrical
I M~eting Room Equipment
OUR ENVIRONMENTI
Heating.Air,Conditioning, VentilatioD
Furn.ishings
1 Ambiance
SAFElY?
Security Int~many
1 Security Externally
PARKING?
t
Availability
Handkapped Spaces
!1~ql\VIEW
~"- ..~-- ~~~--- --- ~ ~ -- ~
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OUR STAFf
RESPONSIVENESS '"
1 APTABILIlY
.... TIMELINESS
i HONESTY
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CONCESSION SERVICES II/A
TIIE QUALIlY OF TIlE FOOD
TIIE PRlCE
TIIE SERVlCE
I 2 3 4 u)
1 2 3 4 cb
I 2 3 4
I 2 3 4 S
I 2 3 4 S
1 2 3 4 $
I 2 3 4
I 2 3 4 (tJ
2 3 4 a:>
2 3 4 ~
2 3 4
2 3 4 ffi
2 3 4
2 3 4 ~
2 3 4 (!,
2 3 @S
1 2 3 4 $
I 2 3 4
I 2 3 4 S
I 2 3 4 S
I 2 3 4 S
lEV'" NameJ'C.:;' &'S~ ^';g "t
EnDt CoordlD:1tor C 0,0\ ~'/
4J;J.{;.Jo)
Ennt Date
Cate-&OI')' Vo'hich best dc:scnbes your participation:
.efOpcratina o/TlCC Sho... MlNlCl' .'I~DI "unrr
Our Sales Staff; bow did they perform?
d
Additional Comments:
What coold we Improve?
Thank You for choosing the Harborview Center as the facility to host your event. So that we can serve you
better in the future please fill out this SW'Vey and return it in the self addressed stamped envelop provided in
this mailing. If you have questions please call us at 462-6778.
Cordially, Event Management Services
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I r' seale 011 to ~~~~n~~~~~,~,~~~.~~
OURFACILIlY
";M
\! fW WAS OUR APPEARANCE?
,i~ Restrooms 1 2 3 4 G
'~ Meeting Rooms I 2 3 4 S
Ballrooms I 2 3 4 S
Exhibition Space I 2 3 4 3
Directional Signage 1 2 3 4
QUALIlY &: PERFORMANCE
F OUR EQUIPMENT?
Sound 2 3 4 S
LightinafElectrica1 2 3 4 ~
Meeting Room Equipment 2 3 4
DR ENVlRONMENn ~
Heating.Air. Conditioning, Ventilation I 2 3 4
Furnishings 1 2 3 4
Ambiance 1 2 3 4
AFETY? q>
Security Internally 2, 3 4
Security Externally 2 3 4
ARKING? 3G)
Availability 2 S
Handicapped Spaces 2 3 4 S
1 2 3 4 ~
1 2 3 4
1 2 3 4
1 2 3 4 S
1 2 3 4 S
1 2 3 4 S
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Ennl Name
ow
Ennl CoordInator
Ennt Date
Feb. 15-18, 2001
Calegory which best descnks your participation:
idOpcntinloffice Sho.. Manap Mecllna Pll1lncr
Our Event Management Staff: did )'OU enjoy
",'orkIn! ",ith them!
es - aoa n.
Additional Comments:
\\'hat did )'ou like?
Thank You for choosing the Harborview Center' as the facility to host your event So that we can serve you
better in ihe future please fill out this SUIVey and retwn it in the self addressed stamped envelop provided Ul
this mailing. ICyou have questions please call me at 462-6778 x229.
Cordially, Event Management Servica
,,_. ..--_. ._~-~-~:_---;. .~.., .----;-..----..,\; .-.;..-,.----:-.---:-r;-.~-----,--~,
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Sep. 13 2001 00: 32$='(1 P3
~~l\VIEW
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0. . ecaJt 01110 , <, ~lIl111& die ~ ~ of Q'Ctnence)
P\$au ~k \tie lbllowinl,. ................... ...'
CUll PACUJTY
OWW AS Ot;R APPEAR.ANCf,? i
R~ Roomt 1 2 3 c
Meetin& ttooras 1 2 3 c
8aDrooms 1 2 3 4
E.xhibitioo Sp~ , 2 ) 4
Oirectional Sicnaa-e 1 1 ) c <D
QUALITY A PERfORMANCE
OF OUR. EQl11PMWT?
Sound 2 l~ '
~1oc:~ 2 3 S
Moetiq P.oom !quipQltnt 2 J ~ S
OUR eMRONMENT?
Hutm&.Air .CoZldi tionina, V ooalatiOll ] 2 3 4 i
FunUshin&s 1 2 3 4
AmbiWlC 1 2 3 4
SAFEm
Security tnlCruUy 1 2 3 4 ~
Security ExteroaDy 1 2 3 4
P ARX.INQ?
A vail~bili1y I 2 3 4 ~
Haadicapped Spaea 1 2 3 4
0\.."1 STAFf ~
JtESPO~SIVt~ESS &: 1 2 3 4
~~ $
1 Z 3 4
I Z 3 4
CONCESSIOS SER VlCES
QUAUTY OF THE fOOD
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SEll V1CB
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cn'bea )'our putkfp&tioA:
'If Mu.p .HNtl.. "~Mr
Our Event MaUltme.ot Staa: did )'01& coJoy
orldD, ...it' them?
Additionl C01J1IDtDts: S 1A--F-r; :
,.;- - I 1- ~J ,.
ll~~q~t! ~ t,{N~/~
11a' could we Improve!
Thank You for choosing the Harborview Centtt as the facility to host your event. So tJw we can serve you
better in the future please fin out this SW'VC)' and return it in the sell addressed stamped enve provi
in this.mailing. lfyou have questions please can IDe at ~2~n8 x 231. ? ./
Cordially, JfJTPfy Jonu, E~1fI ManagCPIDII'$uvlca ~ I
( ,:j, I Mt#".!
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!f~~VIEW
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On atcale of lID S (S ~tillllbc hi&hc:st ckJrec ofC1~IIencc)
P\cuc rale the fol1owina.....,.........................
OUR F ACIUlY
I HOW WAS OUR APPEARANCE?
Rest Rooms
Meeting Rooms
Ballrooms
I Exhibition Space
l; Directional Signage
~ QUALITY &: PERFORMANCE
.11 OF ~~EQU1PMENT?
lightinglElectrical
Meeting Room Equipment
I OUR ENVIRONMENT?
Hea ting,A if. Condi tioning. V entila tion
Furnishings
I Ambiance
SAFElY?
Security Internally
I Se1:urity Externally
PARKING?
A vailabilily
Handicapped Spaces
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II
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OUR Sf AFF
RE.l\PONSIVENESS &:
APT ABILITY
TIMELINESS
HONESTY
CONCESSION SERVICES
mE QUALITY OF 1liE FOOD
mE PRICE
TIlE SERVICE
2
I 2
A't.-- 2
4~2
1 2
OJ4
3 4
3 4
3 4
3 4
~
S
S
tJ)
[,'enl Name !Jot' *' -.Ala.,. A. r:dCN'llf'\r-rt
[,'cDI CoordIDalor~~
[\'Cot DattJ( t5 fo Sf IblOt
('~tegol)' which best descnbes your puticipation'
Cbi~rO~ratl.& .m" Silo_ !'buc<< ~
Our Sales Slaff; bow did Ihey perform?
2 3 4 ~
2 3 4
2 3 4 ~
2 ~4 S
2 ~ ~ S
2 S
2 3 4 Q
2 3 4 (S)
I 2 3 4 6)
flt{tv 2 3 4 ~
2 3 4 fi)
I 2 3 4 6J
I 2 3 4 ~
Our [\'tnt Management Staff: did you enjoy
working witb Ihem" I
Additional Comments:
~rj
Thank You for choosing the Harborview Cenler as the facility to host your event. So that we can serve you
better in the future please fiU out this survey and return it in the self addre:;sed stamped envelop provided in
this mailing. If you have questions please call me at 462-6778 x 231.
Cordially. Steve Kriclc, Event Management Servica