Loading...
ANNUAL MAINTENANCE AGREEMENT (3)� � �� �ii � a �� � Annual Maintenance Aareement This maintenance contract jHereinafter called the "Agreement") entered into by QUALIFIED SYSTEMS CONTRACTlNG, INC. (Hereinafter called "QUALIFIED SYSTEMS") and: Customer Name: Customer Address: Customer Contad: Customer Phone: CITY OF CLEARWATER 10� SOUTH MYRTLE AVENUE DAN MAYER, DIRECTOR SABRINA CHUTE, INFORMATION TECHNOLOGY DEPT. (727) 562-4662 (727) 562-4656 (Hereinafter called the "Customer") is effective as of O3 OCTOBER 2012 and shall encompass the following: 1. QUALIFIED SYSTEMS agrees to maintain in operable condition, all the components of the security systems at the locations shown on the attached Addendum 'A". Please refer to Addendum "B" for equipment covered under this agreement. A. THIS AGREEMENT ONLY COVERS THE SECURITY EQUIPMENT SPECIFICALLY OUTLINED ON ADDENDUM "B". EQUIPMENT SPECIFICALLY NOT COVERED INCLUDES: • CITY SUPPLIED & MAINTAINED ELECTR�C LOCKS AT THE POLICE HEADQUARTERS. • CITY SUPPLIED & MAINTAINED SERVER & CLIENT WORKSTATIONS. • CITY NETWORK EQUIPMENT (ROUTERS, SWITCHES) USED FOR SYSTEM COMMUNICATION. � DETENTION AREA LOCKING HARDWARE @ POLICE HEADQUARTERS. • ELECTRIC PANIC LOCKIN6 HARDWARE @ CITY HALL. • UTC VIDEO SYSTEM SOFTWARE, HARDWARE AND CAMERAS. • EQUIPMENT AT SITES NOT LISTED IN ADDENDUM A(Including new Access Control System at Bright House Field). B. THIS AGREEMENT INCLUDES MANUFACTURERS ANNUAL SOFTWARE SUPPORT AGREEMENT (SSA). (*Excluding labor time for technician onsite to install upgrades. To be provided on a time and materials basis onfy per the most recent labor rate schedule.) • WXLiSSAENTSERV: FcWnx Server Software License Base • WXLiSSARDRLICO256CAP: Reader Capacity upgrade to 256 Readers � WXLISSASWOPTPHOTOID: Integrated PhotolD Client (x3) � WXLISSACAMLIC0064CAP: FcWnx Camera Capacity Increase to 64 Cameras i. (Note: This does NOT include the IP video server software or clients. Only the FcWnx plug in.) • WXLISSASWOPT-OOlCLNT: FcWnx Single Client Workstation License (x6) C. THIS AGREEMENT INCLUDES 24/7 SUPPORT (INCLUDING HOLIDAYS) FOR ALL PARTS & lABOR. � , �s a�� �i. �! I � � D. THIS AGREEMENT INCLUDES FIXED LABOR RATES FOR ALL SERVICE AND INSTALLATION WORK NOT COVERED UNDER THIS AGREEMENT. SEE ATTACHMENT. 2. (a) QUALIFIED SYSTEMS Maintenance Contract as defined in this Agreement consists of ALL PARTS — ALL LABOR with all work performed during regular work hours (8:00 am to 5:00 p.m.) Monday through Friday except holidays. (b) QUALIFIED SYSTEMS Maintenance Contract includes preventative maintenance inspections, all service calls, bench work not covered by manufacturer's warranties, and cost of labor necessary for the operation of the equipment described on said attachment. (c) QUALtFIED SYSTEMS Technicians will endeavor to provide PR/ORITY SERV/CE response for all Maintenance Agreement clients within (8j business hours of QUALIFIED SYSTEMS receipt of service call. (d) QUALIFIED SYSTEMS will endeavor to provide Service Resolution within (24) hours when possible, to ensure minimum system downtime. Resolution inciudes service replacement "Loaners" or new Equipment based on availability and nature of service requirements. (e) QUALIFtED SYSTEMS wil) provide 24 hour Technical Support for all non emergenty technical questions. 3. 3. Service requested by the Customer for work not covered by this Agreement or for work during hours not covered by this Agreement will be billed to the Customer at QUALIFIED SYSTEMS current published labor rates in effect on the date of service, plus parts. 4. This Agreement shall be paid for a period of twelve (121 months with a monthlv payment of $1,125.00 paid quar[erly in advance from Oct 1, 2012 thru September 30, 2013. The total amount of this agreement is S13.500.00. QUALIFIED SYSTEMS will send an invoice to the Customer in accordance with the above payment schedule. The terms of all invoices will be net ten (10) days. Invoices not paid within thirty �30) days after receipt shall result in the cessation of maintenance services until payment is received. Service shall resume the same day payment is received. No credit shall be given for days which no service was performed due to late payment. Prices set forth above do not include any sales tax, use tax, personal property or other similar taxes or any fees or assessments applicable to the maintenance or use of equipment or licensing of Software. Customer will either pay or reimburse for amounts paid by QUALIFIED SYSTEMS for any taxes, however designated hereinafter levied, imposed or based on the maintenance or use of equipment or Software, including federal, state and local privilege, excise or personal property taxes. Should any taxing authority change the tax rate percentages during this Agreement, the Customer will pay the new tax rate. Tax exempt organizations will not be charged sales tax on items that are resold to them as a result of this contract. � � �� , . , ,�,1 � � �„ � 6. This Agreement does not appiy to expendable supplies, such as, but not limited to, video tapes, access control system cards, printer paper, and printer ribbons, nor does it apply to damage to equipment, damage to premises or other damage or injury resulting from misuse or abuse of the equipment or failure to follow operating instructions furnished by the manufacturer of the equipment. This Agreement does not include service calls or repairs caused by damage resulting from maladjustment, lightning, vandalism, settling of walls or foundations, malfunctions caused by work performed by other than a QUALIFIED SYSTEMS representative, failure of foreign interconnection equipment, riots, civil disorders, acts of God, fire, flood or other casualty. Further, this Agreement does not apply: To any malfunction or breakdown of equipment which is not installed to the manufacturer's specifications; To equipment which utilizes supplies or expendable items such as, but not limited to, video tapes, access control system cards, ribbons or journal paper which do not meet manufacturer's specifications; To any equipment not included on the attached equipment list; or to equipment which is attached to, wired or connected to the equipment listed on the attached equipment list. Customer agrees that the attachment wiring or connection of any such equipment which, as deemed by QUALIFIED SYSTEMS affects the tolerance or proper function of said equipment, may cause termination of this Agreement or an adjustment of the payment amount. Customer agrees not to modify equipment nor to use additional devices or attachments with the equipment without proper written consent of QUAlIFIED SYSTEMS. 8. This Agreement does not apply to repair or maintenance of 110V A/C power or interconnecting cable, or service calls caused by power faiiures. QUALIFIED SYSTEMS is in no manner responsible for providing normal electric current and standard electrical outlets convenient to the mounting place of any unit required to be serviced under this Agreement. 9. 4UALIFIED SYSTEMS shall make every reasonable effort to obtain replacement parts that are required for the operation of the equipment under this Agreement. However, QUALIFIED SYSTEMS is not responsible for any loss of use of the equipment maintained under this Agreement because of delays in obtaining parts beyond the control of QUALIFIED SYSTEMS and no adjustment in the rates charged or length of this Agreement will be made for such delays which are beyond the contro) of QUALIFIED SYSTEMS. In no event will QUALIFtED SYSTEMS be liable for any incidental or consequential damages arising out of the system problems or failure, including without limitations, but not limited to, loss of use, profit, or theft of property owned by and/or located at Customer's premises. 10. Faulty equipment that is removed from service and replaced by QUALIFIED SYSTEMS with similar new or refurbished equipment, under the terms of this contract, shall become the property of Qualified Systems. Any replacement equipment (with the exception of loaner equipment) becomes the property of the end user. 11. This agreement does NOT include labor to install software upgrades and other releases by the manufacturer and patches and updates required by the integrated video system. (The SSA, which is included, DOES cover the purchase of all patches, releases and upgrades from the manufacturer, as released.) This labor will be on a time and materials basis and billed at QUALIFIED SYSTEMS agreed upon labor rates for technical programmers. 12. In the event that it is no longer economically feasible to repair a piece of equipment (system component, i.e. lens, camera, VCR, monitor) due to age, environment, etc. QUALIFIED SYSTEMS will replace with a similar item. � � • �. `•` ��� � 6� � �� 13. QUALIFIED SYSTEMS CONTRAC7ING, INC. COVENANTS AND AGREES TO RENDER THE SERVICE AND FURNISH THE PARTS ON THE DESCRIBED EQUIPMENT ONLY AND QUALIFIED SYSTEMS CONTRACTING, INC. MAKES NO WARRANTY OR REPRESENTATION, EXPRESS OR IMPLIED, WHICH EXTENDS BEYONDTHE DESCRIPTIONS CONTAINED HEREiN. QUALIFIED SYSTEMS CONTRACTIN6, INC. EXPRESSLY DISCLAIMS ANY WARRANTY OR REPRESENTATION AS TO THE VALUE, DESIGN, CONDlTION, MERCHANT ABILITY OR FITNESS FOR USE OF ANY OF THE PROPERTY. QUAIIFIED SYSTEMS CONTRACTING, INC. SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED TO ANY PERSON OR PROSPERITY WHICH THE SYSTEM MAY BE DESIGNED TO DETER, AVERT OR PROTECT AGAINST. 14. Customer agrees to indemnify QUALIFIED SYSTEMS and hold them harmless from any and all claims for the above and for claims by thi�d parties, including attorney's fees that arise out of Customer's possession and/or use of the equipment covered by this Agreement. In the event a court of competent jurisdiction rules that any limitation of QUALIFIED SYSTEMS liability under this Agreement is not enforceable as contrary to public policy or otherwise. Customer agrees that the maximum liability which may be claimed against QUALIFIED SYSTEMS FOR ANY REASON SHALL BE LIMITED TO AN AMOUNT EQUAL TO TWO MONTHS PAYMENTS FOR THE MAINTENANCE SERVICES COVERED BY THIS AGREEMENT. CUSTOMER has read this Agreement and understands all paragraphs are part thereof. IN WIT HER Qualified Systems , the parties hereto have executed this Agreement this °Z� day of �N _ 20/ i.� PR�S,o�,,�-- Inc. Title CITY OF CLEARWATER, FLORIDA � ,�,f�.�: T�_v . �'i� William B. Horne II City Manager Appr ed as to form: � � Leslie Dougall-Side Assistant City Attorn r-av� Date ! Date:��r-.�.`yt (,�-� ��� . 2012 Attest: �"�rx.�.� Rosemarie Call City Clerk �%�r �;[rJ , � ',� ►+ s� � �►�� � :��— � %%. / MAINTENANCE AGREEMENT CUSTOMER LOCATIONS COVERED UNDER THIS AGREEMENT ADDENDUM "A" MAINTENANCE AGREEMENT EQUIPMENT LIST ADDENDUM "B" � � �. "' �1 � � !� � i � I � � � Maintenance Contract Labor Rates: Qualified Systems Contracting, Inc. is a Florida for Profit Corporation engaged in low voltage electricai security systems contracting. Our core business activity is the installation and service of Access Control, !� Credentials (employee photo badging), CCTV Video Surveillance, Audio / Video Intercom Systems and Fire / Burglar alarm systems with Central Station Monitoring. We speciali2e in Commercial / Industrial high end systems integration and advanced troubleshooting. The following is Qualified Systems Contracting, Inc. special labor rates for the CITY OF CLEARWATER effective Oct 1, 2010 and valid thru September 30, 2011. Normal Workina Hours: [S:OOam — S:OOnm) Monday thru riday;, Installation Labor ....................................................................... $65.00 per hour Project Management ................................................................... $95.00 per hour Service ........................................................................................... $95.00 per hour (see note 1) Technical Specialist (Network & programming) ...................... $95.00 per hour � � - - - � . , . . . Installation .................................................................................... Service.......................................................................................... Notes: $95.00 per hour $125.00 per hour (see note 2) 1. NO trip charge. 2. All after hour's service calls are two hour minimum. 3. Additional travel charges may apply for locations more than 2 hours away from main office. Clarifications will be provided prior to any additional charges being applied.