PROPOSAL TO SUPPLY COVALENT'S INTEGRATION MODULEr=nv^?cr°l-r
TRANSFORMING PERFORMANUE
PROPOSAL TO SUPPLY
COVALENT"S INTEGRATION MODULE TO
THE CITY OF CLEARWATER, FL
September 29, 2009
Covalent Proposal for the City of Clearwater
OVERVIEW
Covalent is pleased to provide the following proposal to the City of Clearwater for
Covalent's Integration Module.
PRICING COMPONENTS
Covalent is licensed on a Subscription model basis whereby the City would enter
into a 1 year contract and the software license, support and hosting costs are
included in the annual fee. The amount of the annual subscription is determined
by the total number of named users (with an individual login) that would have
access to the Covalent software. The pricing below reflects 30 named users.
Annual charge
Implementation & Training
Expenses
Total Year 1 charge
Discounted price
$1,500
N/A
N/A
PAYMENTS TERMS
The invoice schedule would be as outlined below. Invoices are due for payment within 30
days of receipt.
? The Annual Subscription Charge for Year 1 will be invoiced upon signing of the contract;
? For subsequent years the Annual Subscription Charge will be invoiced upon the anniversary of the
contract signing date.
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Covalent Proposal for the City of Clearwater
SIGNED for and on behalf of Covalent
Software, Inc.
By
Mike Scalcucci
Vice President
SIGNED for and on behalf of the City of
Clearwater, Florida
By
William Home II
City Manager
Signature
Date September 29, 2009
Approved as to form:
Leslie K. Douga QP ides
Assistant City Attorney
Signature
Date Oc D 4"- t
4. 200.E
Attest:
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Cy h E. Goudeau
Cityrk -eC5?
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page 3
Covalent Proposal for the City of Clearwater
APPENDIX
Details of each component
THE SUPPORT & MAINTENANCE SERVICE
Once the Covalent system is live and fully operational, the customer is then managed by
our Support team. They provide an ongoing Support & Maintenance Service that includes
a large number of components:
• All upgrades to software functionality released during the year, to cover all enhancements
made to the existing functionality and new features added. Covalent releases a new software
version every quarter, so over a typical three year period this equates to 12 upgrades to the
software, for which there is no separate charge.
• Pre- and post-implementation technical support and user helpdesk call handling for
reporting and resolution of any technical and software usage issues. Covalent handles
customer contacts over four "channels":
• Telephone calls; we have a dedicated tech support phone number to avoid having to go
through the main switchboard. Standard heipdesk hours for telephone support are gam
to Spm
• Email to hell2deskC@covaignts-QftAgre.com where any member of the helpdesk can pick
up the contact and deal with it accordingly
• Web based support, providing direct access to status of calls logged already with the
helpdesk and ability to add new calls.
• Online Discussion Forums, where discussions on suggested and planned enhancements
and known issues can be dealt with
• The activities associated with the offsite hosting service covering all the associated
software (database, operating system) and server platform infrastructure. This also includes
all supporting system administration services such as data back, resilience, system
performance monitoring, as well as purchase of related operating system and database
licenses.
Proposed changes (the most important is the new helpdesk email for the US. Some others are
only typographical, nit-picky stuff and may not be appropriate):
• Pre- and post-implementation technical support and user helpdesk call handling for reporting
and resolution of any technical and software usage issues. Standard helpdesk hours are 8am to
6pm, during which Covalent handles customer contacts over three "channels":
o Telephone: We have a dedicated tech support phone number to avoid having to go
through the main switchboard.
o Email: helodesk@covgov.com where any member of the heipdesk can pick up the
contact and deal with it accordingly.
o Online Discussion Forums: Where discussions on suggested and planned
enhancements and known issues can be dealt with.
Cz COV/•`?I_C(-1T' page 4
Covalent Proposal for the City of Clearwater
HOSTED SERVICE
Covalent is delivered as a hosted solution with the software and supporting performance
data managed within Covalent's specialized datacenter (in Rackspace Hosting, Texas) for
the duration of the contract. Covalent is responsible for all aspects of system
administration such as backups, technology upgrades/ fresh, system testing and
maintenance.
The hosting service that Covalent delivers includes the following:
• The Network which includes all datacenter network infrastructure including routers,
switches and cabling, and the services and software running on our server
• The critical infrastructure systems which includes functioning of all power and HVAC
infrastructure including UPSs, PDUs and cabling
• The hardware components including the Processors, RAM, hard disks, motherboard, NIC
card and other related hardware included with the server;
• All customer data is routinely backed up overnight and a full copy of each database is
stored on another server. There is also a rolling program of off-site data backup on a
weekly/ monthly cycle.
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