KNOLOGY - WHERE BUSINESS CONNECTS
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Where
business
connects
Full-featured local
and long distance telephone
Innovative Internet access
and bandwidth
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High-quality digital cable
television and music
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Welcome to Knology. We're glad to serve your business-and our community-as the
one-stop communications provider you can count on ... for local and long-distance
telephone ... for high-speed Internet and bandwidth '" and for digital cable
television and music services.
In 1995, Knology was established by the group that formed Interstate and Valley
Telephone Co. in 1896. More recently, they helped launch successful companies
like InterCall in 1991, MindSpring in 1994, and Powertel in 1996.
Today, Knology serves residential and business customers throughout the
Southeast. They appreciate the commitment of our people, the quality of our new
fiber optic network, and the convenience of our integrated telephone, Internet and
cable offerings.
They've come to love the service, too, because just like the old days, we pride ourselves
on responding quickly to our customers' needs.
At Knology, we're enthusiastic about sharing the exciting possibilities of broad-
band technology with businesses across the South. And you'll be glad to know
we're serious about values. In fact, our entire business is based on standing by
certain standards:
Being responsive. Serve the customer's needs first and foremost.
Delivering on every promise. Act with honesty, fairness, and integrity.
Working like a professional. Display courtesy, respect, and friendliness.
Valuing relationships. Make Knology a pleasure to do business with.
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Every day, we strive to become an even more helpful, resourceful and hospitable
business partner. We're building our future on it.
KNOLOGY
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Knology then. We're very proud of our hometown, West Point,
Georgia, and our rich history. Interstate and Valley Telephone
Company, founded in 1896, is a part of Knology today.
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Knology is clearly different. Whether you're on the telephone with a client or your
customers are watching digital cable in a waiting room or restaurant, they'll notice
cleaner signals and clearer pictures. Our facilities take advantage of the latest
communications technologies available. To you, that means better quality and
greater reliability.
Knology offers a variety of information services-and some capabilities that other
providers can't touch. Business customers with direct fiber optic connections
can get Internet access at speeds that simply aren't available from the competition.
They can turn on additional Internet bandwidth quickly, without the customary
cost and hassle of provisioning high -speed dedicated lines. They can get it all
from one company, through one person: their local Knology representative.
Having the latest technology is really great. Getting it from someone who owns
it themselves-from a company with a real local presence run by real people-is
even better.
Unlike most service providers, we don't rent our network from a third-party
company. In each community we serve, we've invested millions to build new facilities.
Because we own the technology, we can provide more reliable, more responsive service.
Our account executives and technicians have a stake in the success of your business
and your community-after all, we live here.
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Imagine what you could do with the speed and flexibility of Knology's advanced,
all-digital network at your service. Now imagine it streamlining your budget, too.
Quality-World-class passive optical networking (PON) technology
Speed-More bandwidth as you need it, within hours-not weeks
Stability-Top-tier service from a successful corporate neighbor
Economy-Integrated services for little more than your current telephone costs
With our PON technology, we can provide all the speed you need. We're better able to
monitor your service, adding a new level of reliability. PON makes system maintenance
simpler on your end, and we can scale your bandwidth quickly, when you want it. And
with Knology, you'll be able to look forward to new and expanded services you can add
as your business grows.
Our wide range of telephone services, based on an all-digital network, include voice
messaging with all the advanced calling features you'll need. We can even assist with
more advanced business services and features like trunk circuits and hunt groups.
From high-speed Internet access to virtual private networking, Knology has your
communications needs covered. Knology's PON technology is helping organizations
break the bandwidth bottleneck with Internet access, Web hosting, Web design, email,
and custom networking services.
At restaurants and hotels, in waiting rooms and conference rooms, for small and big busi-
nesses-Knology digital cable makes life richer. With news, financial headlines, weather, sports
and local channels, your customers will stay informed, entertained, and satisfied. And our
digital music service is a soothing alternative for environment audio and on-hold music.
KNOLOGY
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of customer service contact and
and digital cable TV and mUSIC,
business is more productive.
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As Published in
the March 31, 2003
Issue of BusinessWeek Magazine
BusinessWeek
MARCH 31 2003 A PUBLICATION OF McGRAW HILL COMPANIES
For more information
on this topic, contact:
Knology
678-870-1200
www.knology.com
Breaking the Bandwidth
Bottleneck for an Edge
Ear, nose and throat physicians
in Augusta, GA, are viewing a
patients vocal cords with a tiny
video camera at the end of a
hand-held scope. The images are
shared real-time with colleagues
at Augusta ENT PCS second office
across town, allowing a team of
doctors to immediately discuss
what they're seeing on
computer screens. This
cutting-edge consultation
is made possible thanks
to a direct fiber network
solution called Passive
Optical Network or
PON, which is enabling
businesses to serve their
customers more effec-
tively and efficiently
than ever before.
Whether its a business
in the medical field or
virtually any company
in the business world
that needs more band-
width and more flexibil-
ity for its video, voice,
and data applications, PON may
be just what the doctor ordered.
PON delivers enough band-
width and speed to handle a busi-
ness' local and long-distance serv-
ices, music and cable TV needs,
and high-speed
Internet, email,
video and data
access at up to
100mbps on a
single network.
That's 100 times
the speed of tra-
ditional copper
wire-delivered
telecom services,
which require
separate networks
and don't deliver the competitive
edge that comes with PON.
From office buildings, restau-
rants and hotels to waiting rooms,
emergency rooms and conference
rooms, PON technology enables
small and large businesses to add
speed and capacity on demand.
Companies can expand and
customize their PON-based, all-
digital networks within hours,
not weeks, of a newfound re-
quirement. Quick turnaround is
certainly not synonymous with
the traditional telecom providers,
but it is a real advantage of nimble
and powerful PON systems.
KNOLOGY.
~
Knology delivers everything from local and long-
distance phone service, super high-speed data
and Internet services, to digital cable and
interactive N, video and music services. This
innovator, with founding roots in the 1890s, is
serving its residential and business customers
throughout the Southeast aboard the industry's
fastest, state-of-the-art networks. Knology's busi-
ness customers benefit from PON-delivered
solutions, which are revolutionizing business and
building on a heritage that comes from a century
of quality service and technical achievement.
West Point, GA . 877-KNOLOGY
www.knology.com
Augusta ENT PC is just one of
many early-adopter businesses
taking advantage of this new
network technology to serve
its customers on a whole new
level. For example, the same
video images of
a patients vocal
cords that were
delivered over
PON and studied
simultaneously
by doctors at
both offices of the
Augusta medical
practice can also
be stored and
reviewed later on
office computers.
That will play a critical role in
helping those doctors make an
accurate diagnosis.
This is the cutting edge tech-
nology that is improving medical
treatment and enhancing busi-
ness growth and potential in just
about every industry imaginable.
". . .PON technology
enables small
and large businesses
to add speed
and capacity
on demand. "
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Bundled Service Packages
for Business
Knology makes it simple and easy for you to satisfy your business
communications needs using a single provider. Professional. Reliable.
Accountable. We deliver our voice, data and video services to you on one,
efficient, reliable network connection. Our customers appreciate the ease
of dealing with one point of contact and the convenience of one bill for all
services-all at significant savings.
. Our advanced fiber optic network provides increased service reliabili!y and gives
customers peace of mind knowing their business communications are working optimalJy.
. Knology is the onJy provider in the market depl~ing PON technology which
delivers speeds of up to 100 Mbps using advanced, Gigabit IP/Ethernet
bandwidth services delivered over fiber.
. Knology can help you enhance the atmosphere and ambiance inyour office (ry
providing television or music for people inyour waiting room, those taking a break
or using the conference room. AdditionalJy, Knology's lineup of world news,
financial news, weather and local programming provides access to up-to-the-
minute information for you,your empl~ees andyour customers.
Knology Service Packages:
Knology Prime Knology Plus Knology Platinum
I Mbps Data Bandwidth 2 Mbps Data Bandwidth 3 Mbps Data Bandwidth
TI Voice Package (24 lines) TI Voice Package (24 lines) TI Voice Package (24 lines)
500 long distance minutes 1000 long distance minutes 1500 long distance minutes
Biz Choice Package Biz Choice Package Biz Choice Package
. Caller ID Deluxe . Caller ID Deluxe . Caller ID Deluxe
. Hunting . Hunting . Hunting
. Voicemail with Call . Voicemail with Call . Voicemail with Call
Forward Busy & Call Forward Busy & Call Forward Busy & Call
Forward Don't Answer Forward Don't Answer Forward Don't Answer
C1ickhost 1 Web Hosting Clickhost2 Web Hosting Clickhost2 Web Hosting
. 50 MB Web Space . 100 MB Web Space . 100 MB Web Space
. 1 GB Network Traffic . 2 GB Network Traffic . 2 GB Network Traffic
. 20 MB SQL Space . 20 MB SQL Space
5 Email Accounts 10 Email Accounts 10 Email Accounts
2 Cable TV connections 2 Cable TV connections 2 Cable TV connections
* All Packages available with 1, '< or 3yeor terms. Subject to Knology's Terms ond Conditions.
** "Bandwidth OnlY" services also available in 1 Mbps increments.
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business
connects
About Knology
Knology is your trusted hometown provider
of local and long-distance telephone services,
data and high-speed Internet services, and
digital cable television and music. Businesses
have come to count on Knology. Our
account executives, technicians and
technology are based locally, so we deliver
the responsiveness and accountability critical
to your business. Our highly trained team
ensures that you receive the most effective
solutions tailored to your business telephone
needs. And we've combined our digital
network with more than a century of
customer service satisfaction, providing
our business customers the benefits of
an advanced network and a company that
takes customer service seriously.
Knology offers you what other providers
can't: consolidated billing, competitive
pricing, unparalleled technology and
industry-leading customer care.
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Why Buy From Knology
Unsurpassed Service
Knology prides itself on delivering unsurpassed customer attention. Unlike
other providers, we have locally based business offices for responsive customer
service 24 x 7 x 365. We also have a team of experienced personnel who
monitor, manage, and maintain the integrity of our network to your
business 24 x 7 x 365.
World-Class Technology
Unlike other companies that provide service by leasing and sharing equipment,
Knology is a "facilities-based" provider that has built its own connections to
the nation's communications backbone. We've invested between $50 million
and $150 million in each of the communities we serve to deploy our unique,
highly-reliable, advanced technology. This ensures the buck stops with us,
not some out-of-town, third-party company. Knology provides leading
technology to communities that larger companies tend to overlook. Our
success in the residential market and our investment in the business market
show we're here to stay.
Proven Experience
Thousands of business customers use Knology's voice, data, and video
services. With more than 100 years of telecommunications experience,
we understand the needs of businesses, and we work to constantly improve
our service and technology.
KNOLOGT
www.knology.biz
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Bandwidth and Internet Services
for Business
Knology has deployed a truly revolutionary network platform that addresses
a critical business need for companies today-the growing demand for more
bandwidth. Knology's Passive Optical Network (paN) brings superior
technology to a wide range of businesses in mid to large metro areas for the
first time-breaking the bandwidth bottleneck and preparing your business
for the future with:
. Internet access
. VVeb hosting
. VVeb design
. Email
Knology is the only provider in the market deploying paN technology
which delivers speeds of up to 100 Mbps using advanced, Gigabit
IP/Ethernet bandwidth services delivered over fiber. This technology
enables your business to scale service as needs dictate by providing access
to additional bandwidth in 1 Mbps increments with no additional
equipment or installation involved. Unlike old, copper-based networks
used by other providers, Knology's advanced fiber optic network increases
service reliability, ensuring your business benefits from continual network
optimization. And our customers appreciate the ease of dealing with one
point of contact and the convenience of one bill for all services-all at
significant savings.
Virtual Local Area Network (VLAN)
Customers with multiple office locations in the same market can enable
direct, point-to-point secure access between each office location using
Knology's VlAN technology. Each office is assigned the same VlAN
number allowing them to transport data securely over the Knology fiber
network. Companies can take advantage of the convenience of having all
their offices operate on the same network, and save the expense of
maintaining individual networks for individual offices.
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business
connects
About Knology
Knology is your trusted hometown provider
of local and long-distance telephone services,
data and high-speed Internet services, and
digital cable television and music. Businesses
have come to count on Knology. Our
account executives, technicians and
technology are based locally, so we deliver
the responsiveness and accountability critical
to your business. Our highly trained team
ensures that you receive the most effective
solutions tailored to your business telephone
needs. And we've combined our digital
network with more than a century of
customer service satisfaction, providing
our business customers the benefits of
an advanced network and a company that
takes customer service seriously.
Knology offers you what other providers
can't: consolidated billing, competitive
pricing, unparalleled technology and
industry-leading customer care.
59/1
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Virtual Private Network (VPN)
Knology's VPN service lets businesses with multiple sites create an intranet,
enabling them to exchange information privately within their organization
by accessing remote locations or company networks over the public Internet
network. This is accomplished by "tunneling" customer data over the
Internet hidden from the public by using triple DES encrypted technology.
This technology also enables employees to securely access the company
network and work with full productivity from home.
NetScreen-100
Control Office
Broadband
Telecommuter
Branch Office
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VPN Tunnels
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Router
Encrypted Traffic
@ 1998-2002 NetScreen Technologies. Inc. All rights reserved.
KNOLOGT
www.knology.biz
Why Buy From
Knology
Unsurpassed Service
Knology prides itself on delivering
unsurpassed customer attention. Unlike
other providers, we have locally based
business offices for responsive customer
service 24 x 7 x 365. We also have a team
of experienced personnel who monitor,
manage, and maintain the integrity of our
network to your business 24 x 7 x 365.
World-Class Technology
Unlike other companies that provide
service by leasing and sharing equipment,
Knology is a "facilities-based" provider
that has built its own connections to the
nation's communications backbone. We've
invested between $50 million and $150
million in each of the communities we
serve to deploy our unique, highly-reliable,
advanced technology. This ensures the buck
stops with us, not some out-of-town, third-
party company. Knology provides leading
technology to communities that larger
companies tend to overlook. Our success in
the residential market and our investment in
the business market show we're here to stay.
Proven Experience
Thousands of business customers use
Knology's voice, data, and video services.
With more than 100 years of telecommuni-
cations experience, we understand the needs
of businesses, and we work to constantly
improve our service and technology.
Technology Benefits
Knology's Passive Optical Network (PON) technology allows businesses
to access all the bandwidth delivered into their location-up to IOoMbps-
at a substantial cost savings. The complete fiber optic path from Knology's
central office to the customer premise increases network reliability and
eliminates problems associated with the delivery of telecommunications
services over traditional copper wire. Voice, data and video can be delivered
over the same network connection. Knology's advanced IP/Ethernet band-
width services provide speeds not available from any other provider, and it
enables scalable access to additional bandwidth for more capacity when
business needs dictate.
Technology Overview
Knology's network provides direct connections to your business. We've
added PON technology to allow fiber lines to be split to service multiple
businesses at the same time. PON technology employs IP/Ethernet
point-to-multi-point network methods. Traditional communications
technology often restricts your options for higher bandwidth services.
Our platform also addresses the shortcomings of outdated copper-
based networks used by other providers. Our network uses new transport
equipment that supports the latest developments in advanced Internet
and multimedia technology. Copper-based networks can be 50 years
old and have significant bandwidth and distance limitations.
Instead of point-to-point fiber solutions of older networks, Knology
uses a point-to-multi-point topology. Point-to-multi-point eliminates
the use of active electronic components that slow speeds and require
maintenance (regenerators, amplifiers, power equipment and lasers)
and greatly reduces the associated costs required at the central office.
H c)T.f:Q
Where
business
connects
About Knology
Knology is your trusted hometown provider
of local and long-distance telephone services,
data and high-speed Internet services, and
digital cable television and music. Businesses
have come to count on Knology. Our
account executives, technicians and
technology are based locally, so we deliver
the responsiveness and accountability critical
to your business. Our highly trained team
ensures that you receive the most effective
solutions tailored to your business telephone
needs. And we've combined our digital
network with more than a century of
customer service satisfaction, providing
our business customers the benefits of
an advanced network and a company that
takes customer service seriously.
Knology offers you what other providers
can't: consolidated billing, competitive
pricing, unparalleled technology and
industry-leading customer care.
59fT
The use of Ethernet (IP) protocol in Knology's platform is essential to
delivering simple, efficient, high-capacity bandwidth. The functionally of
our platform provides policy-based traffic management across the Optical
Light Transceivers (OLTs) and Optical Network Units (ONU) to offer the
speeds you need today and in the future.
Internet Access
Network
Public Telephone
Network
Data Networks
Video and Other
Networks
KNOLOGT
Knology Super Headend
www.knology.biz
Why Buy From
Knology
Unsurpassed Service
Knology prides itself on delivering
unsurpassed customer attention. Unlike
other providers, we have locally based
business offices for responsive customer
service 24 x 7 x 365. We also have a team
of experienced personnel who monitor,
manage, and maintain the integrity of our
network to your business 24 x 7 x 365.
World-Class Technology
Unlike other companies that provide
service by leasing and sharing equipment,
Knology is a "facilities-based" provider
that has built its own connections to the
nation's communications backbone. We've
invested between $50 million and $150
million in each of the communities we
serve to deploy our unique, highly-reliable,
advanced technology. This ensures the buck
stops with us, not some out-of-town, third-
party company. Knology provides leading
technology to communities that larger
companies tend to overlook. Our success in
the residential market and our investment in
the business market show we're here to stay.
Proven Experience
Thousands of business customers use
Knology's voice, data, and video services.
With more than 100 years of telecommuni-
cations experience, we understand the needs
of businesses, and we work to constantly
improve our service and technology.
~
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.~
Local and Long Distance
Telephone Services for Business
Knology is dedicated to simplifying communications for businesses of any
size. Our advanced fiber optic network provides increased service reliability
and gives customers peace of mind knowing their business communications
are working optimally. Our customers appreciate the ease of dealing with
one point of contact and the convenience of one bill for all services-all at
significant savings. And our range of service features enables you to manage
your telecommunications services more efficiently and cost-effectively.
. Up to 24 business lines delivered per each Tl connection
. Connectivi!)! to individual telephone sets, keg !)'stems and PBX switches
. Voicemail and all the callingfeaturesyour business needs
. Trunk circuits, hunt groups and other medium- to large-sized business services
Calling Features
Knology's Custom Calling features are built-in to let you conveniently
activate or deactivate as needed, giving you the flexibility to manage your
incoming and outgoing calls the way you want.
. Anonymous Call Rejection, Selective Call Rejection, Call Forwarding, Selective
Call Forwarding, Distinctive Ringing and Selective Call Acceptance help increase
productivi!)! and protect businesses from unwanted calls.
. Automatic Call Back, Automatic Recall and Speed Calling provide the
convenience and simplici!)! of automaticalJy dialing or re-dialing numbers.
. Three-Way Calling increases productivi!)! and saves time and moneg ~ allowing
a third par!)! to be added to a call.
Knology's Advanced Calling features provide businesses even greater
management of calls.
. Enhance empl?)lee productivi!)! ~ using Caller ID or Caller ID Deluxe, allowing
empl?)lees to identifY the calling par!)!.
. Utilize Enhanced Messaging to maximize empl?)lee productivi!)! and to manage
calls after hours and when empl?)lees are aW1Dl from the office.
. Gain the convenience of distinguishing between two lines ringing to one handset
using the separate tones oflntelli-Ring.
H cyLO
Where
business
connects
About Knology
Knology is your trusted hometown provider
of local and long-distance telephone services,
data and high-speed Internet services, and
digital cable television and music. Businesses
have come to count on Knology. Our
account executives, technicians and
technology are based locally, so we deliver
the responsiveness and accountability critical
to your business. Our highly trained team
ensures that you receive the most effective
solutions tailored to your business telephone
needs. And we've combined our digital
network with more than a century of
customer service satisfaction, providing
our business customers the benefits of
an advanced network and a company that
takes customer service seriously.
Knology offers you what other providers
can't: consolidated billing, competitive
pricing, unparalleled technology and
industry-leading customer care.
59/LDT
IB!IftImII .
. Maintainyour compa'!)"s privary on a permanent basis ~ using Calling
Name/Number Blocking Permanent.
Knology's Enhanced Calling features enable complex, centrex-type
capabilities to let businesses manage their telephone service more
efficiently and cost - effectively.
. Call Transfer, Call Pickup, Abbreviated Dialing and Hold/Consultation create more
efficient telephone service and call management.
. Ensure unauthorized costs are contained ~ using Toll Restriction, and use Six-Way
Conference to conduct cost-effective conference calls.
Medium and Large Business Services
Knology services businesses of any size, including provisioning trunks.
Trunks are circuits that connect a central office to a business' premises-
based switching system. These are ideal for medium- to large-sized
organizations that require the features and functionality of a private
branch exchange (PBX) system.
. Digital Inbound- and Outbound-OnlY Trunks
. Digital 2- W~ Trunks
. Digital Inbound Direct Inward Dial (DID) Trunks
. Digital 2- W~ DID Trunks
. Primary Rate Interface
Knology also offers hunting, so businesses can roll incoming calls from
busy lines to an available line member of a defined hunt group.
. Regular Hunt
. Circular Hunt
. Directory Line Hunt
. Multi Line Hunt
KNOLOGT
www.knology.biz
Why Buy From
Knology
Unsurpassed Service
Knology prides itself on delivering
unsurpassed customer attention. Unlike
other providers, we have locally based
business offices for responsive customer
service 24 x 7 x 365. We also have a team
of experienced personnel who monitor,
manage, and maintain the integrity of our
network to your business 24 x 7 x 365.
World-Class Technology
Unlike other companies that provide
service by leasing and sharing equipment,
Knology is a "facilities-based" provider
that has built its own connections to the
nation's communications backbone. We've
invested between $50 million and $150
million in each of the communities we
serve to deploy our unique, highly-reliable,
advanced technology. This ensures the buck
stops with us, not some out-of-town, third-
party company. Knology provides leading
technology to communities that larger
companies tend to overlook. Our success in
the residential market and our investment in
the business market show we're here to stay.
Proven Experience
Thousands of business customers use
Knology's voice, data, and video services.
With more than 100 years of telecommuni-
cations experience, we understand the needs
of businesses, and we work to constantly
improve our service and technology.
-\
-,,'
Knology's
Wholesale Service to Carriers
Knology is the best source for local fiber access solutions in the Southeast.
Knology can provide that local connection with our state-of-the-art
Passive Optical Network (paN) and extensive installed fiber base. Already
an established provider of metro connections for carriers, Knology offers
high-capacity bandwidth services with fiber access to your end customer.
SONET ring architecture is also available to meet your needs.
Knology is a facilities-based provider with metro networks providing
access to carrier POPs, ILEC CO's and enterprise customer buildings
utilizing fiber-based architecture for protection, reliability and security.
Collocation facilities are also available
Knology can work with you to provide seamless end-to-end service to
your customer with our robust network, maintained on a 24/7/365
basis. The economies of Knology's state-of-the-art network offer
significant savings over typical ILEC cost structures.
Knology currently operates in over 30 locations in the Southeast, with
an ever growing, 7,000 miles of fiber infrastructure.
Wholesale Capabilities for Carriers
Knology utilizes its local fiber network to deliver bandwidth speeds from
T -1 to OC-48, including gigabit Ethernet services, giving you the
flexibility you need to meet your customer's needs. Knology offers a
number of services for wholesale customers requiring high-speed
bandwidth connectivity including:
High-speed bandwidth services
Local loops independent of the ILE
Connection to ILEC facilities from your POP
Dark fiber builds to your customer's location
Collocation in Knology buildings
Fiber ring protection over Knology's MAN facility
(eI c1 T .c:o
Where
business
connects
A Knowledgeable,
Experienced Team
Dedicated to Quality
and Reliability
The Knology team has in-depth experience
with today's latest technology and network
operations procedures. This team provides
quality, reliable local access service today to
many well-known carriers, with a stellar
record of excellence.
Knology is seeking additional carrier alliances
to expand its presence in fiber access in the
Southeast. With Knology providing the local
loop, any long-haul carrier can now offer
their customers end-to-end provisioning.
For more information on how Knology can
help with your local loop needs, contact our
Carrier Sales group at 678-870-1215 or
email usatcarriersales@knology.com