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KNOLOGY - WHERE BUSINESS CONNECTS II II II II II I Where business connects Full-featured local and long distance telephone Innovative Internet access and bandwidth 'I II " High-quality digital cable television and music 1\ Welcome to Knology. We're glad to serve your business-and our community-as the one-stop communications provider you can count on ... for local and long-distance telephone ... for high-speed Internet and bandwidth '" and for digital cable television and music services. In 1995, Knology was established by the group that formed Interstate and Valley Telephone Co. in 1896. More recently, they helped launch successful companies like InterCall in 1991, MindSpring in 1994, and Powertel in 1996. Today, Knology serves residential and business customers throughout the Southeast. They appreciate the commitment of our people, the quality of our new fiber optic network, and the convenience of our integrated telephone, Internet and cable offerings. They've come to love the service, too, because just like the old days, we pride ourselves on responding quickly to our customers' needs. At Knology, we're enthusiastic about sharing the exciting possibilities of broad- band technology with businesses across the South. And you'll be glad to know we're serious about values. In fact, our entire business is based on standing by certain standards: Being responsive. Serve the customer's needs first and foremost. Delivering on every promise. Act with honesty, fairness, and integrity. Working like a professional. Display courtesy, respect, and friendliness. Valuing relationships. Make Knology a pleasure to do business with. ..' Every day, we strive to become an even more helpful, resourceful and hospitable business partner. We're building our future on it. KNOLOGY II If II II Knology then. We're very proud of our hometown, West Point, Georgia, and our rich history. Interstate and Valley Telephone Company, founded in 1896, is a part of Knology today. I- I I II II II Knology is clearly different. Whether you're on the telephone with a client or your customers are watching digital cable in a waiting room or restaurant, they'll notice cleaner signals and clearer pictures. Our facilities take advantage of the latest communications technologies available. To you, that means better quality and greater reliability. Knology offers a variety of information services-and some capabilities that other providers can't touch. Business customers with direct fiber optic connections can get Internet access at speeds that simply aren't available from the competition. They can turn on additional Internet bandwidth quickly, without the customary cost and hassle of provisioning high -speed dedicated lines. They can get it all from one company, through one person: their local Knology representative. Having the latest technology is really great. Getting it from someone who owns it themselves-from a company with a real local presence run by real people-is even better. Unlike most service providers, we don't rent our network from a third-party company. In each community we serve, we've invested millions to build new facilities. Because we own the technology, we can provide more reliable, more responsive service. Our account executives and technicians have a stake in the success of your business and your community-after all, we live here. O LOG Y K N We are. Here tworks in ne . es and executlv new fiber for d millions Our investe . we serve. We'" un;',,, d the comm . hbors-an each of your nelg . ns are technicla opt i c account , e here we r I' I I II II II Imagine what you could do with the speed and flexibility of Knology's advanced, all-digital network at your service. Now imagine it streamlining your budget, too. Quality-World-class passive optical networking (PON) technology Speed-More bandwidth as you need it, within hours-not weeks Stability-Top-tier service from a successful corporate neighbor Economy-Integrated services for little more than your current telephone costs With our PON technology, we can provide all the speed you need. We're better able to monitor your service, adding a new level of reliability. PON makes system maintenance simpler on your end, and we can scale your bandwidth quickly, when you want it. And with Knology, you'll be able to look forward to new and expanded services you can add as your business grows. Our wide range of telephone services, based on an all-digital network, include voice messaging with all the advanced calling features you'll need. We can even assist with more advanced business services and features like trunk circuits and hunt groups. From high-speed Internet access to virtual private networking, Knology has your communications needs covered. Knology's PON technology is helping organizations break the bandwidth bottleneck with Internet access, Web hosting, Web design, email, and custom networking services. At restaurants and hotels, in waiting rooms and conference rooms, for small and big busi- nesses-Knology digital cable makes life richer. With news, financial headlines, weather, sports and local channels, your customers will stay informed, entertained, and satisfied. And our digital music service is a soothing alternative for environment audio and on-hold music. KNOLOGY I il II I I I of customer service contact and and digital cable TV and mUSIC, business is more productive. II As Published in the March 31, 2003 Issue of BusinessWeek Magazine BusinessWeek MARCH 31 2003 A PUBLICATION OF McGRAW HILL COMPANIES For more information on this topic, contact: Knology 678-870-1200 www.knology.com Breaking the Bandwidth Bottleneck for an Edge Ear, nose and throat physicians in Augusta, GA, are viewing a patients vocal cords with a tiny video camera at the end of a hand-held scope. The images are shared real-time with colleagues at Augusta ENT PCS second office across town, allowing a team of doctors to immediately discuss what they're seeing on computer screens. This cutting-edge consultation is made possible thanks to a direct fiber network solution called Passive Optical Network or PON, which is enabling businesses to serve their customers more effec- tively and efficiently than ever before. Whether its a business in the medical field or virtually any company in the business world that needs more band- width and more flexibil- ity for its video, voice, and data applications, PON may be just what the doctor ordered. PON delivers enough band- width and speed to handle a busi- ness' local and long-distance serv- ices, music and cable TV needs, and high-speed Internet, email, video and data access at up to 100mbps on a single network. That's 100 times the speed of tra- ditional copper wire-delivered telecom services, which require separate networks and don't deliver the competitive edge that comes with PON. From office buildings, restau- rants and hotels to waiting rooms, emergency rooms and conference rooms, PON technology enables small and large businesses to add speed and capacity on demand. Companies can expand and customize their PON-based, all- digital networks within hours, not weeks, of a newfound re- quirement. Quick turnaround is certainly not synonymous with the traditional telecom providers, but it is a real advantage of nimble and powerful PON systems. KNOLOGY. ~ Knology delivers everything from local and long- distance phone service, super high-speed data and Internet services, to digital cable and interactive N, video and music services. This innovator, with founding roots in the 1890s, is serving its residential and business customers throughout the Southeast aboard the industry's fastest, state-of-the-art networks. Knology's busi- ness customers benefit from PON-delivered solutions, which are revolutionizing business and building on a heritage that comes from a century of quality service and technical achievement. West Point, GA . 877-KNOLOGY www.knology.com Augusta ENT PC is just one of many early-adopter businesses taking advantage of this new network technology to serve its customers on a whole new level. For example, the same video images of a patients vocal cords that were delivered over PON and studied simultaneously by doctors at both offices of the Augusta medical practice can also be stored and reviewed later on office computers. That will play a critical role in helping those doctors make an accurate diagnosis. This is the cutting edge tech- nology that is improving medical treatment and enhancing busi- ness growth and potential in just about every industry imaginable. ". . .PON technology enables small and large businesses to add speed and capacity on demand. " n'-- "_ / "C~.[j _.~.; J """ .... ilij, ~, 1~=""""-.J L r' . '< Bundled Service Packages for Business Knology makes it simple and easy for you to satisfy your business communications needs using a single provider. Professional. Reliable. Accountable. We deliver our voice, data and video services to you on one, efficient, reliable network connection. Our customers appreciate the ease of dealing with one point of contact and the convenience of one bill for all services-all at significant savings. . Our advanced fiber optic network provides increased service reliabili!y and gives customers peace of mind knowing their business communications are working optimalJy. . Knology is the onJy provider in the market depl~ing PON technology which delivers speeds of up to 100 Mbps using advanced, Gigabit IP/Ethernet bandwidth services delivered over fiber. . Knology can help you enhance the atmosphere and ambiance inyour office (ry providing television or music for people inyour waiting room, those taking a break or using the conference room. AdditionalJy, Knology's lineup of world news, financial news, weather and local programming provides access to up-to-the- minute information for you,your empl~ees andyour customers. Knology Service Packages: Knology Prime Knology Plus Knology Platinum I Mbps Data Bandwidth 2 Mbps Data Bandwidth 3 Mbps Data Bandwidth TI Voice Package (24 lines) TI Voice Package (24 lines) TI Voice Package (24 lines) 500 long distance minutes 1000 long distance minutes 1500 long distance minutes Biz Choice Package Biz Choice Package Biz Choice Package . Caller ID Deluxe . Caller ID Deluxe . Caller ID Deluxe . Hunting . Hunting . Hunting . Voicemail with Call . Voicemail with Call . Voicemail with Call Forward Busy & Call Forward Busy & Call Forward Busy & Call Forward Don't Answer Forward Don't Answer Forward Don't Answer C1ickhost 1 Web Hosting Clickhost2 Web Hosting Clickhost2 Web Hosting . 50 MB Web Space . 100 MB Web Space . 100 MB Web Space . 1 GB Network Traffic . 2 GB Network Traffic . 2 GB Network Traffic . 20 MB SQL Space . 20 MB SQL Space 5 Email Accounts 10 Email Accounts 10 Email Accounts 2 Cable TV connections 2 Cable TV connections 2 Cable TV connections * All Packages available with 1, '< or 3yeor terms. Subject to Knology's Terms ond Conditions. ** "Bandwidth OnlY" services also available in 1 Mbps increments. @:c)T~O \Vhere business connects About Knology Knology is your trusted hometown provider of local and long-distance telephone services, data and high-speed Internet services, and digital cable television and music. Businesses have come to count on Knology. Our account executives, technicians and technology are based locally, so we deliver the responsiveness and accountability critical to your business. Our highly trained team ensures that you receive the most effective solutions tailored to your business telephone needs. And we've combined our digital network with more than a century of customer service satisfaction, providing our business customers the benefits of an advanced network and a company that takes customer service seriously. Knology offers you what other providers can't: consolidated billing, competitive pricing, unparalleled technology and industry-leading customer care. 59jB anmtm.: ~ .. . .~ . Why Buy From Knology Unsurpassed Service Knology prides itself on delivering unsurpassed customer attention. Unlike other providers, we have locally based business offices for responsive customer service 24 x 7 x 365. We also have a team of experienced personnel who monitor, manage, and maintain the integrity of our network to your business 24 x 7 x 365. World-Class Technology Unlike other companies that provide service by leasing and sharing equipment, Knology is a "facilities-based" provider that has built its own connections to the nation's communications backbone. We've invested between $50 million and $150 million in each of the communities we serve to deploy our unique, highly-reliable, advanced technology. This ensures the buck stops with us, not some out-of-town, third-party company. Knology provides leading technology to communities that larger companies tend to overlook. Our success in the residential market and our investment in the business market show we're here to stay. Proven Experience Thousands of business customers use Knology's voice, data, and video services. With more than 100 years of telecommunications experience, we understand the needs of businesses, and we work to constantly improve our service and technology. KNOLOGT www.knology.biz 'V%V,,";,~ -='~\ -. - " ~: '," =-:~', ' o -~~___L,:~_ Bandwidth and Internet Services for Business Knology has deployed a truly revolutionary network platform that addresses a critical business need for companies today-the growing demand for more bandwidth. Knology's Passive Optical Network (paN) brings superior technology to a wide range of businesses in mid to large metro areas for the first time-breaking the bandwidth bottleneck and preparing your business for the future with: . Internet access . VVeb hosting . VVeb design . Email Knology is the only provider in the market deploying paN technology which delivers speeds of up to 100 Mbps using advanced, Gigabit IP/Ethernet bandwidth services delivered over fiber. This technology enables your business to scale service as needs dictate by providing access to additional bandwidth in 1 Mbps increments with no additional equipment or installation involved. Unlike old, copper-based networks used by other providers, Knology's advanced fiber optic network increases service reliability, ensuring your business benefits from continual network optimization. And our customers appreciate the ease of dealing with one point of contact and the convenience of one bill for all services-all at significant savings. Virtual Local Area Network (VLAN) Customers with multiple office locations in the same market can enable direct, point-to-point secure access between each office location using Knology's VlAN technology. Each office is assigned the same VlAN number allowing them to transport data securely over the Knology fiber network. Companies can take advantage of the convenience of having all their offices operate on the same network, and save the expense of maintaining individual networks for individual offices. Hc1T.l:O ,I~I, 1',-. business connects About Knology Knology is your trusted hometown provider of local and long-distance telephone services, data and high-speed Internet services, and digital cable television and music. Businesses have come to count on Knology. Our account executives, technicians and technology are based locally, so we deliver the responsiveness and accountability critical to your business. Our highly trained team ensures that you receive the most effective solutions tailored to your business telephone needs. And we've combined our digital network with more than a century of customer service satisfaction, providing our business customers the benefits of an advanced network and a company that takes customer service seriously. Knology offers you what other providers can't: consolidated billing, competitive pricing, unparalleled technology and industry-leading customer care. 59/1 ~~I..ulllln.-.I'Uaml(;J"'1:il~~"IItT.~ Virtual Private Network (VPN) Knology's VPN service lets businesses with multiple sites create an intranet, enabling them to exchange information privately within their organization by accessing remote locations or company networks over the public Internet network. This is accomplished by "tunneling" customer data over the Internet hidden from the public by using triple DES encrypted technology. This technology also enables employees to securely access the company network and work with full productivity from home. NetScreen-100 Control Office Broadband Telecommuter Branch Office -- IIIIrnmIII Small Office VPN Tunnels ~ Router Encrypted Traffic @ 1998-2002 NetScreen Technologies. Inc. All rights reserved. KNOLOGT www.knology.biz Why Buy From Knology Unsurpassed Service Knology prides itself on delivering unsurpassed customer attention. Unlike other providers, we have locally based business offices for responsive customer service 24 x 7 x 365. We also have a team of experienced personnel who monitor, manage, and maintain the integrity of our network to your business 24 x 7 x 365. World-Class Technology Unlike other companies that provide service by leasing and sharing equipment, Knology is a "facilities-based" provider that has built its own connections to the nation's communications backbone. We've invested between $50 million and $150 million in each of the communities we serve to deploy our unique, highly-reliable, advanced technology. This ensures the buck stops with us, not some out-of-town, third- party company. Knology provides leading technology to communities that larger companies tend to overlook. Our success in the residential market and our investment in the business market show we're here to stay. Proven Experience Thousands of business customers use Knology's voice, data, and video services. With more than 100 years of telecommuni- cations experience, we understand the needs of businesses, and we work to constantly improve our service and technology. Technology Benefits Knology's Passive Optical Network (PON) technology allows businesses to access all the bandwidth delivered into their location-up to IOoMbps- at a substantial cost savings. The complete fiber optic path from Knology's central office to the customer premise increases network reliability and eliminates problems associated with the delivery of telecommunications services over traditional copper wire. Voice, data and video can be delivered over the same network connection. Knology's advanced IP/Ethernet band- width services provide speeds not available from any other provider, and it enables scalable access to additional bandwidth for more capacity when business needs dictate. Technology Overview Knology's network provides direct connections to your business. We've added PON technology to allow fiber lines to be split to service multiple businesses at the same time. PON technology employs IP/Ethernet point-to-multi-point network methods. Traditional communications technology often restricts your options for higher bandwidth services. Our platform also addresses the shortcomings of outdated copper- based networks used by other providers. Our network uses new transport equipment that supports the latest developments in advanced Internet and multimedia technology. Copper-based networks can be 50 years old and have significant bandwidth and distance limitations. Instead of point-to-point fiber solutions of older networks, Knology uses a point-to-multi-point topology. Point-to-multi-point eliminates the use of active electronic components that slow speeds and require maintenance (regenerators, amplifiers, power equipment and lasers) and greatly reduces the associated costs required at the central office. H c)T.f:Q Where business connects About Knology Knology is your trusted hometown provider of local and long-distance telephone services, data and high-speed Internet services, and digital cable television and music. Businesses have come to count on Knology. Our account executives, technicians and technology are based locally, so we deliver the responsiveness and accountability critical to your business. Our highly trained team ensures that you receive the most effective solutions tailored to your business telephone needs. And we've combined our digital network with more than a century of customer service satisfaction, providing our business customers the benefits of an advanced network and a company that takes customer service seriously. Knology offers you what other providers can't: consolidated billing, competitive pricing, unparalleled technology and industry-leading customer care. 59fT The use of Ethernet (IP) protocol in Knology's platform is essential to delivering simple, efficient, high-capacity bandwidth. The functionally of our platform provides policy-based traffic management across the Optical Light Transceivers (OLTs) and Optical Network Units (ONU) to offer the speeds you need today and in the future. Internet Access Network Public Telephone Network Data Networks Video and Other Networks KNOLOGT Knology Super Headend www.knology.biz Why Buy From Knology Unsurpassed Service Knology prides itself on delivering unsurpassed customer attention. Unlike other providers, we have locally based business offices for responsive customer service 24 x 7 x 365. We also have a team of experienced personnel who monitor, manage, and maintain the integrity of our network to your business 24 x 7 x 365. World-Class Technology Unlike other companies that provide service by leasing and sharing equipment, Knology is a "facilities-based" provider that has built its own connections to the nation's communications backbone. We've invested between $50 million and $150 million in each of the communities we serve to deploy our unique, highly-reliable, advanced technology. This ensures the buck stops with us, not some out-of-town, third- party company. Knology provides leading technology to communities that larger companies tend to overlook. Our success in the residential market and our investment in the business market show we're here to stay. Proven Experience Thousands of business customers use Knology's voice, data, and video services. With more than 100 years of telecommuni- cations experience, we understand the needs of businesses, and we work to constantly improve our service and technology. ~ - .~ Local and Long Distance Telephone Services for Business Knology is dedicated to simplifying communications for businesses of any size. Our advanced fiber optic network provides increased service reliability and gives customers peace of mind knowing their business communications are working optimally. Our customers appreciate the ease of dealing with one point of contact and the convenience of one bill for all services-all at significant savings. And our range of service features enables you to manage your telecommunications services more efficiently and cost-effectively. . Up to 24 business lines delivered per each Tl connection . Connectivi!)! to individual telephone sets, keg !)'stems and PBX switches . Voicemail and all the callingfeaturesyour business needs . Trunk circuits, hunt groups and other medium- to large-sized business services Calling Features Knology's Custom Calling features are built-in to let you conveniently activate or deactivate as needed, giving you the flexibility to manage your incoming and outgoing calls the way you want. . Anonymous Call Rejection, Selective Call Rejection, Call Forwarding, Selective Call Forwarding, Distinctive Ringing and Selective Call Acceptance help increase productivi!)! and protect businesses from unwanted calls. . Automatic Call Back, Automatic Recall and Speed Calling provide the convenience and simplici!)! of automaticalJy dialing or re-dialing numbers. . Three-Way Calling increases productivi!)! and saves time and moneg ~ allowing a third par!)! to be added to a call. Knology's Advanced Calling features provide businesses even greater management of calls. . Enhance empl?)lee productivi!)! ~ using Caller ID or Caller ID Deluxe, allowing empl?)lees to identifY the calling par!)!. . Utilize Enhanced Messaging to maximize empl?)lee productivi!)! and to manage calls after hours and when empl?)lees are aW1Dl from the office. . Gain the convenience of distinguishing between two lines ringing to one handset using the separate tones oflntelli-Ring. H cyLO Where business connects About Knology Knology is your trusted hometown provider of local and long-distance telephone services, data and high-speed Internet services, and digital cable television and music. Businesses have come to count on Knology. Our account executives, technicians and technology are based locally, so we deliver the responsiveness and accountability critical to your business. Our highly trained team ensures that you receive the most effective solutions tailored to your business telephone needs. And we've combined our digital network with more than a century of customer service satisfaction, providing our business customers the benefits of an advanced network and a company that takes customer service seriously. Knology offers you what other providers can't: consolidated billing, competitive pricing, unparalleled technology and industry-leading customer care. 59/LDT IB!IftImII . . Maintainyour compa'!)"s privary on a permanent basis ~ using Calling Name/Number Blocking Permanent. Knology's Enhanced Calling features enable complex, centrex-type capabilities to let businesses manage their telephone service more efficiently and cost - effectively. . Call Transfer, Call Pickup, Abbreviated Dialing and Hold/Consultation create more efficient telephone service and call management. . Ensure unauthorized costs are contained ~ using Toll Restriction, and use Six-Way Conference to conduct cost-effective conference calls. Medium and Large Business Services Knology services businesses of any size, including provisioning trunks. Trunks are circuits that connect a central office to a business' premises- based switching system. These are ideal for medium- to large-sized organizations that require the features and functionality of a private branch exchange (PBX) system. . Digital Inbound- and Outbound-OnlY Trunks . Digital 2- W~ Trunks . Digital Inbound Direct Inward Dial (DID) Trunks . Digital 2- W~ DID Trunks . Primary Rate Interface Knology also offers hunting, so businesses can roll incoming calls from busy lines to an available line member of a defined hunt group. . Regular Hunt . Circular Hunt . Directory Line Hunt . Multi Line Hunt KNOLOGT www.knology.biz Why Buy From Knology Unsurpassed Service Knology prides itself on delivering unsurpassed customer attention. Unlike other providers, we have locally based business offices for responsive customer service 24 x 7 x 365. We also have a team of experienced personnel who monitor, manage, and maintain the integrity of our network to your business 24 x 7 x 365. World-Class Technology Unlike other companies that provide service by leasing and sharing equipment, Knology is a "facilities-based" provider that has built its own connections to the nation's communications backbone. We've invested between $50 million and $150 million in each of the communities we serve to deploy our unique, highly-reliable, advanced technology. This ensures the buck stops with us, not some out-of-town, third- party company. Knology provides leading technology to communities that larger companies tend to overlook. Our success in the residential market and our investment in the business market show we're here to stay. Proven Experience Thousands of business customers use Knology's voice, data, and video services. With more than 100 years of telecommuni- cations experience, we understand the needs of businesses, and we work to constantly improve our service and technology. -\ -,,' Knology's Wholesale Service to Carriers Knology is the best source for local fiber access solutions in the Southeast. Knology can provide that local connection with our state-of-the-art Passive Optical Network (paN) and extensive installed fiber base. Already an established provider of metro connections for carriers, Knology offers high-capacity bandwidth services with fiber access to your end customer. SONET ring architecture is also available to meet your needs. Knology is a facilities-based provider with metro networks providing access to carrier POPs, ILEC CO's and enterprise customer buildings utilizing fiber-based architecture for protection, reliability and security. Collocation facilities are also available Knology can work with you to provide seamless end-to-end service to your customer with our robust network, maintained on a 24/7/365 basis. The economies of Knology's state-of-the-art network offer significant savings over typical ILEC cost structures. Knology currently operates in over 30 locations in the Southeast, with an ever growing, 7,000 miles of fiber infrastructure. Wholesale Capabilities for Carriers Knology utilizes its local fiber network to deliver bandwidth speeds from T -1 to OC-48, including gigabit Ethernet services, giving you the flexibility you need to meet your customer's needs. Knology offers a number of services for wholesale customers requiring high-speed bandwidth connectivity including: High-speed bandwidth services Local loops independent of the ILE Connection to ILEC facilities from your POP Dark fiber builds to your customer's location Collocation in Knology buildings Fiber ring protection over Knology's MAN facility (eI c1 T .c:o Where business connects A Knowledgeable, Experienced Team Dedicated to Quality and Reliability The Knology team has in-depth experience with today's latest technology and network operations procedures. This team provides quality, reliable local access service today to many well-known carriers, with a stellar record of excellence. Knology is seeking additional carrier alliances to expand its presence in fiber access in the Southeast. With Knology providing the local loop, any long-haul carrier can now offer their customers end-to-end provisioning. For more information on how Knology can help with your local loop needs, contact our Carrier Sales group at 678-870-1215 or email usatcarriersales@knology.com