05/18/1990
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LIBRARY BOARD
MINUTES
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DATE
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CLEARWATER PUBLIC LIBRARY BOARD
l'tinutes of the ~teeting
MAY 18, 1990
10:30 a.m. - 11:15 a.m.
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PRESENT:
ABSENT:
Mr. William Donovan. Chair
Mr. Frederick Dunn
Mrs. Susan Hyman
Mrs. Carol Nielsen
Mr. Bernard Panush
Mr. Theodore Serri!l
Nrs. Virginia Watson
I>tr. Jack Wilson
Mrs. Linda Mielke, ex-officio
Dr. David Berry, excused
Nr. C. Pate Ruthens, excused
Mrs. Katherine Merriam, excused
GUESTS:
Mr. Shirley Hunt, Executive Director,
GCPL Foundation, Inc.
Mrs. Carolyn Moore, CPLS
Mrs. Delanie Ross-Plant, CPLS
Chairman William Donovan called the meeting to order at 10:30 a.m.
Mr. Panush moved to accept the minutes of the last meeting as submitted.
The motion was seconded and approved.
After reading
Mr. Donovan asked
for 1990/91:
Mrs. Nerriam's resignation from the Nominating Committee,
the Nominating Committee to present the slate of officers
William Donovan Chairman
Katherine Nerriam Vice Chairman and Library Board
Liaison to Foundation
Nrs. Nielsen moved that the slate of officers be approved. The motion
was seconded and approved. Election of officer.s will be held in September
when the Board resumes meeting after the summer. Term of office will begin
in September for one yenr.
Mr. Hunt expressed appreciation to Mrs. Hyman for her excellent job
as Library Board liaison to the Foundation this past year. Mr. Panush
moved that the Board supports Mr. Hunt's compliment. The motion was
seconded and approved. Hrs. Hyman completes her last term on the Board
in January.
Mrs. Mielke distributed copies of memos from a staff Safety Committee
concerning safety concerns with carpeting at Main Library. Mrs. Mielke
has notified the proper City officials of the carpet problem.
Several Board members who were presant at the East Library during
budget hearings noticed that the meeting room and carpet were both dirty.
Mrs. Hielke said she has worked with Assistant City Nanagers to try to
upgrade the cleaning contract at the branches to maintain the buildings.
Mr. Panush moved to instruct the Library Director to enhan6e the City of
Clearwnter's contract with the cleaning company in order to keep libraries
clean. Mr. Dunn also had safety concerns for the libraries and requested
the Library Director ask Milt Cason, Safety Officer, to inspect for
safety violations and make a report.
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ClcDrwater Public Library Board
Minutes of the Meeting May 18, 1990
Page 2
Mrs. Mielke discussed the present trial period of cutting telephone
reference/information service to one telephone line and removing three
staff from desk coverage, at the request of the City Commission. Mrs.
Mielke noted that citizens complained and some comments were recorded and
distributed to the Board. Citizens also complained to City Hall. Mrs.
Mielke showed the Board a videotape of the reference desk in two-second
coverage out of each minute.
Mrs. Moore emphasized the impact of the reduction of reference service
and staff:
1.
2.
Handicapped, elderly, working people with short deadlines
are seriously affected.
Branch staff depending on contact with Main Library
reference desk to check availability of books or informa-
tion for patrons will fail to complete this task.
Automated reference service initiated through a grant
from the Foundation will have to be dropped.
3.
4. Federal government documents collection service which
is now being strengthened will have to be permanently
relinquished.
5. Walk-in service will be affected by the necessity to
assign only one staff member to the reference desk during
each duty period. At times there may be periods of no
service available on second floor.
Library staff also has concerns about security and safety, since three staff
positions in Reference would be eliminated. The three remaining staff would
be required to work alone on second floor. Second floor is known to have
'problems with safety and security. Nights and weekends pose particularly
serious problems.
The Library Board was not in favor of the City Commission's request to
cut back on reference/information service. Discussion ensued on thE;' feasibility
of asking library callers for their library card number or residency and it
was felt this would defeat the purpose of reference service and patrons would
continue to get a "busy signal" on the telephone.
The Board instructed the Library Director to reinstate reference/informa-
tion service in the budget. Mr. Panush moved the Board is in concurrence
with the Library Director's memo to Michael J. Wright, Assistant City Manager/
Community Services on telephone reference assistance (copy attached), and
requests the City Commission re-evalunte the reduction of telephone service
and reduction or three staff members.
Mr. Serrill noted that the City just added two new library facilities
in the past few years to improve library service and generate more business;
why do they want to reduce reference service?
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Clearwater Public Library Board
Minutes of the Meeting May 18, 1990
Page 3
Mrs. Watson made the following statistics comparison:
In Baltimore County, 519 employees 'answer 500,000 reference questions
for a population of 640,000; in Clearwater, 63 employees answer 225,000
reference questions for a population of 100,000.
The Board will resume monthly meetings in September. The Board
adjourned at 11:15 a.m. to the Adler Meeting Room for Staff Appreciation
Day luncheon.
Susan Doel, See'y.
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Report on Greater Clearwater Public Library Foundation
Meeting of May 3, 1990
The Treasurer's report indicated that the Tribute Fund now exceeds
$6100.00.
A lengthy report on the Book Auction was had discussing the highlights.
It was a success bringing in quite a few new memberships. ApproximatUly
,120 attended. Over $3000.00 was raised compared to less than $1000.00 last
year. This will be an annun1 project with the current chairperson, Suzanne
Logan, continuing on and a co-chairman in training for the following year.
Suggestions were offered for some improvements.
The Foundation sponsored "read-in" for children held on that same day
also proved to be a great success. Over 364 children attended at several
branches. The author Dean Hughes, even attended the auction that night
and participated briefly.
The membership numbers are also increasing through the purchase of
tributes.
Respectfully submitted,
Susan Hyman
:.~.
Selected Comments Regarding Reduction
of Telephone Reference/Information Service
~ 01suatroua and short sigllted--a pity--Ilvud in many citiuR and have
lllwnya culled for business and personnl referunce--atudanta who call
reference duserve all the help they cun get.
* if too expenoive. perhaps cut down--but is marvelous service and can
Sllve librarians time in that librar.ian cnn research at off-desk time
and I cnn come down 1n peraon--would tuke longer to help patrons research
questions. Have callers give their CPLS library card number.
* Trouble getting throuKh with three lineu working.
* Hew can I complain if I can't ever ~et n l1ne1
* Very frutitrating. I've been c::ryinK to l"lHICh you for no hour.
* We need this assiatunce; we can't nlwnya come In.
'II: 1 USe this all the time--tuduy r huve sick childr~n nnd can't come in
so tills is necea~~ry for me. 1 would rnth~r have this service than
Borne othur city aervlcea. . . ThIs is valuable to everyone. Don't cut
it out--it's education.
'* Like to SI.!tl more stuff Cor library. Very important service for people
who are shut~Buch a8 elderly--it's a valuable service to whole
community which I hope will continue.
* Rulies very much on phone reference for hia job.
* This is bad--l've had a long wait to get through.
'* You (CPLS) really saved me a lot of timl.l llllswering my quustion us a city
taxpayer.
* Library provides a service you can't get anywhere else.
* Not too hllppy--why not hire p~orl~ just to an~war the phone?
* Th1::; is a busil1ess sl.lrvice toul--it: helpa tllKlwyers. I'm in a business
meeting right: now and really need an UnHwcr to D reference queation.
Not being able to g~t through will hurt my business and Clearwater.
'If Great servicl~. Already tried to g,ct throu~h to Clearwater East with
no luck.
* Ny question!> to l~Lephone reference may Seem silly to some people. but
I'm a taxpayer too. Suves me timt.! driving on our trufflc choked roads.
'If Don' C WilOt to wn:( t all day to get through to t ht.! Librury.
'If I'm a Cleurwuter bualnemHlwl1. I lIse tlw reCct'{!Ilce servIce very frequently.
'Ie I'm a wheelchair person--I need telephone service.
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'Ie Why? I'm a Clearwater businessman (left his name and phone number).
'Ie Not a good idea--hard to get through BS it 1a--use it for business and
personal reference--time is money.
'Ie Can't get to library due to physical rcstrolnta--I call frequently.
'Ie I don't have any tronsportation--l call.
'Ie I hope that the Library Director works with the Commission to not only
re.tore telephone reference service, but to enhance it.
. 'Ie 1 call and my high school daughter calls. What a mistake--in 1990 in a
growing metro area it is the world's worst time to reduce any library's
reference staff.
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CITY OF CLEARWATER
Interdepsrtmont Corre.pondenee Sheet
1O~
FROM:
COPIES:
SUBJECT:
DATE:
Michael J. ~~~' Assistant City Manager/Commun~ty Service
Linda M!elka:lr~brary Director
Betty Deptula, Director of Administrative Service; Library Board
Telephone Reference Assistance
May 17, 1990
Clearwater taxpayers have built and strengthened the public library
over the years and expect accountability. Therefore, it 1s necessary
during the present discussion of telephone reference assistance to
provide perspective on the issue. It is natural for those who do not
have day-to-day familiarity with a service to require information to
-use in building an informed opinion, and providing that information is
the purpose of this memo.
Telephone reference assistance is a standard service provided by
professional and paraprofessionals who have been trained and are experienced
in using printed and automated sources as well as in spplying techniques
of searching for different types of materials.
The newspaper article (cite) and the letter to the editor (cite)
communicate the authors' apparent opinion that questions are trivial.
There are many different topics ranging from business, consumer-related,
medical, education-related, or community information among the approxi-
mately 2500 questions received weekly by telephone. We are trained not
to make value judgements about the nature of questions and to use our
education and experience to locate the answer in resources available or
to refer the individual to the proper agency. During the current
reduction trial period, we have received many comments reflecting the
positive value placed on the service. The reference station haa alBa
been videotaped. and the tape indicates the regular and steady use
made of the telephone reference option.
The impact of reducing telephone reference and eliminating three
staff positions at the Main Library will extend to several areas of
library service:
1) SERVICE TO THE HANDICAPPED. ELDERLY. AND WORKING PEOPLE OPERATING
ON SHORT DEADLINES. People who cannot visit the library due to
physical condition, lack of transportation or working conditions
will be seriously af~ected.
2) SERVICE TO BRANCH PATRONS. Branch staff depending on contact
with the Main Library reference desk to check availability of
either books or information for a patron will fail to complete
this task.
3) DATA BASE PLACE. Automated reference service initiated through
a grant from the Clearwater Public Library Foundation will have
to be dropped.
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4) GOVERNMENT DOCUMENTS. The Federnl government documents
collection service which is now being strengthened will
have to be permanently relinquished.
5) .WALK-IN SERVICE. Walk-in service will be affected by the
necessity to Bssign only one stnff member to the reference
desk during each duty period. At times'there may be periods
of no service availability on the second floor desk.
The economic impact on the City of Clearwater and its citizens
cannot be measured directly: a) the community uses telephone reference
8S a tool to save time and transportation costs; b) the business
community uses it as a tool to gather information on such topics as
trademarks, demographics, manufacturers, small business development,
consumer price index, and many others; c) new residents and visitors
use it to gather community information.
We want to work toward improved productivity for each staff member
as well as more cost effective and improved service for Clearwater
taxpayers. Two approaches to these goals might be a separation of the
telephone and walk-in work stations or the development of 8 method of
serving Clearwater residents only. I would appreciate an opportunity
to discuss further with you the trial period data and alternative
resolutions to the telephone reference issue prior to our presentation
back to the Commission 8S they requested. I am prepared to present a
videotape of Clearwater Public Library System reference service and to
share the many comments and letters written to us by patrons. Please
share this information with Ron Rabun since the discussion on this"
reduction took place in the Library Department budget hearing.
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construction, inc.
.~-------,-----
rllflln1t'rrinl nM,1 rr~I,I"t1li'll
Dobbie Hudson
,thone: 44J.3277
F^X 44).J272
12:\1 N. Hercules ^\'C. Clearwater. Hurida J4b25
May 14, 1990
Ms. Linda Mielke
Clearwater Public Library System
100 North Osceola Avenue
Clearwater, Florida 34615
, il
Dear Ms. Mielke:
I read with despair your plight of the possibility of losing two of
your reference desk phone lInes.
Having been a secretary in Clearwater for over 18 years (16-~ of those
with Alan Bomstein). I can't tell you how often I have used the ser-
vices of the reference desk. This is a most invaluable tool of any
city, especiaLly a city such as Clearwater.
I fee I I have any piece of information I requi re, no matter how far-
fetched it is, at my fingertips. I don't know of anyone publication
that can give me all information I need in one fall swoop like the
Clearwater Library system can.
I first started working for Alan Bomstein at U.S. Home where I was his
assistant for a project called the "Resource Saving House". Being new
in Clearwater and certainly never having a virtually new concept to
stUdy J without the serv ices of tile Reference Desk, my task would have
been probably too time-consuming for one person to research.
I can certainly comprehend a fund-shortage, but to strip this service
to the citizens of Clearwater is one of the worst departments to cut
back on. At times it seems when a monetary cutback is needed, the
first hard hit is anything to do with educating the people. That
makes no sense to me whatsoever.
5InCerelY'~~
Oebra l. Hudson
1436 Stewart Boulevard
Clearwater, Florida 34624
',;
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CITY OF CLEARWATER
lnterdepartment Correspondence Sheet
TO:
Matt Moore .
FROM: ~afetY Committee:
COPlES:
SUBJECf:
Linda McKinley
Susan Piatt
Circulation Department Ramp
DATE:
April 27, 1990
~ '
The ramp in the check-in area of the circulation department may
be very slippery depending on the shoes an employee is wearing. Rubber
soled shoes are not a problem, however, 'most other shoes are a problem.
Since a number of employees wear high heels or leather soled shoes, we
'feel that something should be done about the ramp. In addition, we often
have elderly volunteers walking up and down the ramp. If they were to
fall, their, injuries might be a bit more serious than the average employee.
We would like to suggest some type of non-Skid runner as a solution.
However, if there is a better solution feel free to put it to use.
~r-
p~
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CITY OF CLEARWATER
Interdepar1ment Corrospondence Sheet
TO: Matt Moore
FROM:
Safety Committee:
Linda McKinley
Susan piatt
, COPIES:
SUBJScr.
DATE:
Library Carpeting
April 27, 1990
~he Safety Committee is aware that new carpeting is in the process
of being ordered. However, we have not even been given an approximate
installation date. 'Therefore, in the hope of possibly speeding up the
,process, we decided to voice our concerns about the haz~rd6 of .the
present carpet.
There are a large number of buckles and rips in the current carpeting.
Not only are they unsightly, they are quite dangerous. This danger
e~istB not only for the employees, but for the patrons as well.'
We hope that this problem will be cleared up soon.
the patrons will appreciate the improvement.
The staff and
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