INTERNET SERVICE ORDER FORM10/31/2008 FRI 14:54 FAX 813 281 0125 Time Warner Telecom
Internet Service Order Form
[a 001/002
?Otelecom-
Contract Classification
RENEWAL
? Master Servitxs Agreement on Foe Date of Original on File: 010/00
[+JTwrC Standard Terms and conditions on Fie Date of Original on File: 06/01100
Monthly Non-Recurring
Grand Total (Detailed Price Description Below) Recurring $1,790.04 Charges "NRC" $0.00
Charges "MRC"
tw telecom holdings inc.
Signature:
Print Name: Enter GM / RVP Name
Title:
Date:
Sales Person: Catherine Martin
Customer: City o arwater Florida
Signature: , T tv
Print Name: William B. Horne 11 _
Title: City Manager
Date:
A ZL orm:
M
Signatu re •
Print Name: Leslie oiL l e s
Title: Assistant City Attorney
Date:
Attest:
Signature:
Print Name: C nt E. Goudeau
Title: City erk
Date: / I I i05
Version 3.2 Revised 9.308 tw telecom Page I or 2
This Service Order is entered into by tw telecom holdings inc. by and through its wholly owned subsidiaries that are cartilied to provide the services being ordered hereunder
(collectively'TWTC') and City of Clearwater, Florida ("Customer"). It is effective upon execution by both Parties
("Effective Date").
The Internet services described herein are governed by TWTC's Standard Terms and Conditions or Master Service Agreement executed by Customer, This Agreement incorporates by
reference the attached Service Level Agreement for Internet Services.
Customer and the Individual signing below represent that such individual has the authority to bind Customer to this Agreement.
10/31/2008 FRI 14:54 FAX 813 281 0125 Time Warner,:T61ecom
Q 002/002
INTERNET SERVICES: Dedicated Internet Access (DIA), Ethernet
Internet Service (EIS), Managed Security Services (MSS), DDoS, and
Shared Web Hosting (SWH)
Unit Price
Quantity
Monthly Total
Unit Install
Total Install
Internet Transport
Ethernet_100Mbps S 276.00 1 $ 276.00
Internet Access
30 Mbps $ 1,522.04 1 S 1,522.04
DNS
Prima DNS 11+ -
Secondary DNS 51+
DATA SERVICES TOTAL $1,798.041 7 50.00
TOTAL MONTHLY RECURRING AND NON-RECURRING CHARGES $1,795.04 $0.00
Internet Services
Usage: Customer shall not transmit or store material in violation of any Federal or state laws or regulations, including, but not limited to, obscenity, Indecency, defamation or
infringement of trademark or copyright. Customer has read and agrees to adhere to TWTC's IP policy at http://info.twtolecom.neVinfo.php?id=26 and Acceptable Use Policy ("AUP°) at
http://info.twteL-com.nettinfo.php?ld=2, which may be modified from time to lime.
Included Services for Internet Service:
>Secondary DNS (for up to 50 domains)
>IP address space with proper justification (if over 2 usable requested, must submit IP justification form located at htip://Into.twtelecom.netfinfo.php?id=14)
>BGP provided upon request (must submit BGP request form located at littp://info.twlelecom.neVinfo.php?id=13)
>Customer premise router and CSU/DSU (CPE) available through TWTC for an additional charge
>24 x 7 Internet trouble shooting of Internet Service (excludes CPE)
>Usenel NNRP/NNTP access and/or feeds (on request)
>Backup MX (mail exchange) record (on request)
>Web-based bandwidth usage reports, inbound and outbound traffic (on request and where available)
Version 3.2 Revised 0-3 08 tw telaeem Page 2 of 2