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07/20/1994 - Special ;.;~:;: ,';,' ~!l;<:~\ " ~T; '.~~;'i..:. ~f'. {.:>~~,. ')~!:.A\ ~:.:'. / c;" i':~i?;,: ,'J, , :'.'f,t... ". 'A';-'" 1.....1 1;,:;:'< i"',,, " L J ". , .' 1~~~':":.~:.{: ~.;' J:: "'r" ";~*~ "'~,". I 't'.~ " C I 1f:;::~:"', t' .:', " ,:~~(~,~ :'~\~:~<:'!h . ;' ~. !>", , ,(, ..!.:>~.T,,~,:- ...:";./~:.I...,.1::~c.,' \: :" . r/. , ',?, ,"''!,>::~/~,; ;:'~::~:' > " , ~:.;~'~ . " >', :. . :\' ~ , " ~ . '~- .,. I ,J ; , :, ;~)/:';, \:'~~"{;;~O t;~~':~['j:?~, 1~;: ~',:, . ~. ~ ,- , I ' i ", :j' , ' " ' /, " .~ .f'~J' , ". .. .' ' I, . ft. ..It' 'j, "/.' " . "; " . ",,, ,,"' ",' :'~I.~C..,~'~,;I . ':c ..,/ c, :J: ~ 1'...' ' .I ",.}),' :,:, ',;'i:,.:;>:',-:~~' . ' , '. .~ : " . ..'e " , ,;'1 ','.'. .. ,~.... ,~, '~'.,~( .! I 'C~> c , . ';,' , c.' ~. (:.j" . _,' ' ..,1' -,' . . l ',; " , " '.. + "j.' , . ~ .' . J' . :1. .~: :~~:<:/:;:i:' '. ,.' ~ . .' ~ J"" ~', ~t .~'.:~ :yc Lit ".:. , ',' '. .;- '~' .' . ': : j'. ~'J. 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' ~ , , ,,' ~ I.. .', .' r' '(' . :','~"' :p'~' ". "'"Vf:4. " ,', ::", ;,', '~':'.' -< "" \, ~',~~',r~f~'!!~f~ ,. .:! .!I'l':~~ j. ;' ~'. . i~. , I , " , 'i~ . c' '. I, ~;, ~ T " . . .. ~ i , " >::;:;'t: .j t' , '.\ ,;:~.)i ,',' t...- t r ~ h' .l'fr" :' :.':;:t~ "." ... . .', '" '::"<~1 . ,. ",'./ '." "~.r..: ...:: <)~ .. I '. . : J.~:: : ,. ~'(. " I c1 I , 'I, ',/ '. , , !, .' ~. r I .. ',/1 ,. ~ r'. " "'. 't , , " ' .' ~ ,I , .' , , '!. ': ~. ," ~,'.j . .' ~ , ~. " " " . , I "', ~ i, , I ",\' . , i . , ,. , ~ ~ J \ . 't~ ;./ " , .' I' "t", , :' ~ I : :' '. . r' , l ..~; '. A . ,r " . l' . .' I. : . ,.,. " ! ' , 'I, /', .J ~' J 'f~ . . ~' '", t ..r, ; 't" ... '/.'.. ,; ~.. + ',I t I," .n " ' .. ). 'r. ~ >{ . . ." 1> : ..... 'J ,I.... . . . " . , , , :.. tJ'c , " ,..' ;'. ~ ~. ~ -: , , ! , < . ," J' '.'. '.,.. : ~.' , .: ~ . . / ~ " r ... . '.'" , ., ',,.{ . ~ . i . , ,. ",f < , . , .~'. .' I'i""'~" ~+....~l;:~',. C. .....~.c. .'~ ~; .,t>, . '.\ .' , ' ~Q~ ,,' ,/ " ,( '1 . ,J,,',.I'i.-.,....., .' ." r.~~ l.r 10, ;.~-_ lB<-\;) ,/.>.':. l'~--' ~,..,-=:. ~~ ~.~I~ -c ~ , ~ . , ~C"") ..,.. ' q:~ ~t::. ' . C:;) ~ '''P' ~\ , \~ ' ' ,/ ~~ I' , "~~ ~~/. , , --~_)HH\. "It ~ .;..;"~"",, ~ I' 'I c I 'T y o J~ ~,"L E A n' ,,': A ']~ ,E' 11., t'., " " POST OFFICE BOX 4148, I ~. . , ' C LEAR W A.T E R. FLORIDA 346'16.4748 , : . -'0 .~',. Department 01 Ihe , 'CltyCIQfk',' (813) ,462.6684 July i9~ 19Q4 i. J.. " ' " 'I I !' " , t. , " " , , I, The Members of the City Commission: /' '.' i, , , > /.:' ;C' ,.'(j.?:.; ,,' " ;;~ .:, :l:'/l 'l' . . I. :;, ~ j .~; '!- . ~ '~:, '.. ~'~.. ,:;::,:g,~ ; , .~ '. \ ," . , . "c I . I Mayor-Commissioner Rita Garvey , 'Commissioner, Sue A', Berfield ,", Commissioner Richard 'Fitzgerald , .-cC?mmi!3sioner'\ Ax:th~r X. I Deegan, II C~~issioner' ~~ed A, Thomas l.: ~!.. , " , ' ,; " .. .' " " , .'t: .' :~t,~h~ir usual places of residence, Clea;-water'; Florida" " . '" , " ~ '. , .' " ,I ,J l' " : " NOTICE OF SPECIAL,MEETING , j " A s'pecial, meeting of 'the' City Wednesday, . July' ,20, 2994, at 2: 0'0, p. m. r, 'Chanlbers, ',,3rd" floor, City Hall" .. Clearwater, Florida, ,for the purpose of F8cordssystem'and 'mobile co~puters. , , ' c6riunission is hereby ,calledi,;for, in the City" Commission, 112 South "Osceola' 'Avenue, discussing the new police "" '~ . City of Clearwater P.O. ~ox'4748 Clear.'later:, FL 34618-4748 -Cynthia E,. Goudeau,' 'CMC City'Clerk ',' " ',' " , 'j' ' " I, ~ . , . r' " , ~ I' '. \, 'I " ~ : to', Ii., I" . " .,' ;' ',' 'll, " .~ " .', '" '" , " li:{~\,::\ ,,' !- ~ \.~'" ': C,o.- L"'. '. I' , " E 'q 11 a I . ' emp':~ymoni (Ind AlIlfm'allvoAcllon' E~.i}IC?,y',o.f.',' , ' '~.., . < ' Dr I . ,I , ~ O":,l, . " 'U~"."", P' (-' ,.' '. ,,'~" ..~'''- ;~r;"'..~i'~' ,1".,., L _ ;''''.'1-'')).':/ It! ~.':# ~ 1'4.r ,. ;~~~::};;;\;- ~i i~ ':l~.~ );:'";i~'~i~t~ }t~~~~ iU"'~"""'" '" ~Yt.~'>~,; ';'" ;"r~f,. 1"1 .' \,\,:;10';, ;"-~r i"'; i'("l\' i~JJA''l'(,.1 t,. i," :,.'!",';'....t' '?~1:~' /I~';:'~" '~~..:'"::ft ~ :~:; ;,t":-~' ~<;~ ~~1>-; ~ ~ /{ ..)!! I.: \~~., ;;\"'..1-'J.. 'tf\! ~"'~I.t;,'t \~ T',~l'fi"'~'~' :.1;""l,4:'" ,~~ ...'...1:. "'f,,;.1t)..,.f. ? o,,"""i','_ t. +1. ..i'M'. ~ '0. ,/'! $ "" ~.,.. 'i~ .. ';". .'., .~ ,(r;{.?;.:.}.:~ ~/'/"*~ i~"',. ~:' ; ~t~. :: IH ~;f~ J'l. ~1',,,.<,/; 'JI'i~" ,\... ,..,.,.'. ...~ 'J.t....v"I. ~~ f't "":,\J,.J~-"C, .~/~.;tl~t~ W .~ ," '. '1/"i,"1 ;\" '~,'f,~;' "\' C', ':") , '- I:.. \,,'/l'ft,., , '" .', .J,' ,r~ ~"lf-\'r.~'"'\ ". ."1' ~ ,cr-'t ~:t'}.; ~h:f:~: I:..t,~~, i ~)'~~J~:' )~~~}.\1;';}' 'il'J:, p:~>~t ~ i~o~:: ~:~f~ i~\; ;~~.}~: ::ft~f~~{ f1.~' '0 "4."...... ~. .~,~~\.~t-~ ..:;~:;~1.~{W ~:>::;f~Y:8~~ 'e Clearwater City Commission Agenda Cover Memorandum Item , ~tln' D.t., SUBJECT: rr . ~D: 9 L) POLrCE COMMUNICATIONS AND INFORMATION SYSTEMS CONSULTING SERVICES - PHASE II RECOMMENDATION/MOTION: Amend the contract previously awarded to John Dorsey and Associates of Lathrup Village, Michigan for automated information and data management consulting services to the Police Department to include all work previously agreed upon plus system selection and implementation management for a new ,police records system and,mobile'computers at a consulting cost of $64,395, for a total amended cost of $178,665 ~ end that the appropriate officials be authorized to execute some. BACKGROUND: On March 17, 1994, the city commission awarded a contract to John Dorsey and Associates to evaluate the Police Department's existing information and data management systems and develop a comprehensive plan for a fully integrated police information system. Further, the firm was tasked with assisting with the acquisition of hardware, software, and support services necessary to implement a new, state-of-the-art computer aided dispatch system. The Dorsey team (four consultants) began work immediately upon approval by the city commission. They have conducted extensive interviews with personnel at all levels in the police department, examined existing automated systems, and completed the strategic Information Systems Plan for the police department. ,That plan (attached) outlines a recommended information technology strategy and implementation plan. The team continues to work on system requirements, alternatives, and specifications. Th~ strategic Information Systems Plan found "data processing to be well managed in the Clearwater Police Department.1I Nevertheless, significant opportunities for enhancing information services were identified. For example, there are concerns about the existing Records Management System network unreliabilitYi a cumbersome, obsolete laptop reporting processi lack of Revi ewod by: Legal Budget purch as I ng Risk Mgmt. CIS AeM Other originating Dcpt: ' , POliCE, ~-.;I/Ittu-< Costs: $ 64.395 Total $ M. 395 Current Fiscal Yr. Commission Action: o Approved o Approved w/conditfons o Denied o Continued to: User Dcpt: \'PQq.cE~/ # ' __~.J;; /(..uU.......... Flmdlng Source: 1m capl tal 11rp. o operating o Other Attachments: 1. CONTRACT EXTENSION 2. INfORMATION SYSTEMS PLAN (l~') Advert i scd: Date: Paper: ~ Not Requl red Affected Partfes ~ Notified 1m Not Roqul red o None ~i tted by: CJty'~~ ~ Printed on recycled peper Approprfatfon Code: 315.91125-530100-521-000 :i.. . ~I :t T 'f ~ ~' t... : c ' (', >/' " " ",.".. ~. ~ ." j..: 1. . ~~ .~ + i';:~f:'!~.~ ~ .~}:<>\ ".:' , "I. .. . >J~ , . ';~ " ' " .' ~ ' 'j.. " " " . ': ~: , I :'./ T ....1 \....; ;~; " ,,' . '., I 't~ ,. I, .; .; '.~,::~ , ' , f /\ . 'I , " '. ..,' . , ' , , \ . /~.~:':. , , .' . <,"": , . ...l r;~,~ ~ '''.. ' M>.~r'l l' > . ...'. ~! , .' .'. } , I t:.. , I '/ '. . :.' :/r~t~ , . , . .. .:.. . 2 - " ' , The'consultinq team has' recommended that the, police department. and the city should move forward now' in accordance with the findings of the st~ategic plan to correct these identified deficiencies through the acquisition of'a new' Records Management system and a mobile computer/field reporting system in addition to ,the new computer-AIded-Dispatch system.already planned. By acquiring these systems together, we,are a~sured of the full, integrated functionality of each component. Further, by coordinating this next phase of the project with the construction of the new police facility, the city will 'realize a'savings in cabling and networking costs compared to wiring an , 'existing building. ' , 'I .', ,j .' In 'summary, approval of this item will ailow the police ,department to add project' planning, ,RFP preparation, proposal review, contract nego~iatiori and system implementation for a Records Management system and mobile computer ' terminals to the'project. Phase I,was approved for a cost of $114,270, and if 'Phase II,is approved, the amended total for the project will be $178,665. Funding for thispr.oject will ~e provided in, Capital Computer Consulting services,' via a budget amendment third, quarter from the Special Law Enforcement Trust ", sufficient funds for this transaction. Project 315-91125, , ~ 'transferring $64,,395.00 'at " Fund 181-99331 which has '. " ',.... , .' ,. " ;': " " , , ~ '", . i' . . .c+- . . f"., , " , ~. .. j . ~ : . p ~ ~ I' . ,I ':; > " ',' , , " . ' , , ., "\ : ;1 " ;, ',".' , . , , ' , " '..", , " " '}l ~/: :.: < ,I T, C '. ...:' , , " c '.' ~<;~.~ '.f. 'p, "r,. . If" ~it,:,{".:..!';' ?(~:.~!%;~ i~,.,'l1,'. ' ': 1. ,,','.' . ,)'., :J ,~.~ ...,\ ..' ~.:' . 1- q;r ,tl-i'.\ i,>~'i()/./~/..'\:',::' ',.>,:} ?J,<J~t,.\ },..~, .<."' t ~)t. . . t. >>;'"1 <<"\.~;: '~.";~ . >:~ "~~~':"'. . i' ~. .',~:c'. t;J.... ~.}II,I... . 1 c '.' ...,,;,.~'rj ~jf~~;{,~:.;'.:'~"';?;~!i )1:;',',:' " ,. .,C", , I . ~.. .' ',~/'~,~ , :~ ':.' "j:::;:'I~~? <,.' L ,r ~ " ) ',,' '/ '~.~ . ' ,\0' " ' 1, , , I, , , I ,,' 1- :' . ;. "<, ~' '. ' l' " , . .J'J' -.1. "'.. ~ I <~, .t.~. :.;.;~. , , . . '. i 'r ' ,. . . ~.' ~ , , , . , I , ~ ',',{~ . , :, ~ , ,. .,. ~ ". '. . '.' : ,',' I ,.' :, ' I ' , < '~' " ~ ...:. ,.' , -.' . c _ ~. " , J j'.I, " T, ~ ' ~ ' , . .. . . , ". ~ '., '. ,J , " 1',J i ) " " , , '- .c." .' " . ~,' '. I" .. : I "J . L' " , ~ , . ~ .' ,-- c . ; I. ~ , ~.. ! . , : .~1 , ,J ): .,cl T ',),~:,,:;~ , .r . I" , ' 2 , ~The consulting t~am has recommended that'the police department and the city should move forward now in accordance with the findings of the strategic plan ,.' to:"correct these identified deficiencies through ,the acquisition of anew ' ., Records Management systeni and' a mobile computer/field reporting system in ".' addition to the ne,w Computer-Aided-Dispatch system already planned. 'By ';,:acquiring these systems together, we are assured of the full, integrated , . 'functionality of each component. Further, by coordinating this next phase of , the 'project with the construction of the new police facility, the city ~ill realize a 'savings in cabling and networking costs compared to wiring an " existing building. In summary, approval of this item will allow the police department to add project planning, RFPpreparation, proposal review, contract nego~iation and sy~tem implementation for a Records Management System and mobile computer ' terminals to the project. Funding for this project will be provided in Capital Project, 315-91125> " Computer' Consulting services, via a budget amendment transferring $64,395.00 at third quarter ,from the special Law' Enforcement Trust Fund ,181-99331 which' has: ,,' ',i: suffidientfunds for this transaction. :1 !, " ~ .'. " , ; :,}, .' '. ; :.~ I ~ .. .. :~\ ,', "'!) . ,J ", " " , ' " " '\ " " " , , ~ . ~. . .. . . r~' ,<f,' , ,1, ~~~:'+: t \ " >1-F"! , ~'. . ~. ~ c c ?... ," " , ! ct , , ',1 ,~ . '. . ,,'; ) ~~,:(,:., ,. ~\.' ;. ~ .' . , , " I ' , , ~. .' , I , " '., ~'(I ~ I , .... . ,.~c \ l ,Ie', " ,~ . .{ E' " " ..... I ~>': . ~l, " . ~. ; ,I .' . . I: ~ . . '. ".',l, ,,' . "" '.~;' .,.. +""I-.J ....;o.~, c" J.... '\ . t ,. .rl...~...~ I i;~,~~f;~,;;~i:,~;~ I,":j"t..;,~" ,~~'f" ", ' "~',; '~.\r.I.,).;' t,\ ';.,' ....~..T. l~',!,'~''; 6~'/!..1." . l" rj;.'.:.",rt,~').! .Y,.~, ,.. '; , , I;" L .., ~~: :\,1, ~l".''''~ },,"'r'-4~ .. ~', j . '~I'.J A\~I.J:'.{~;~1: :,'~~.~:, .. .... >T:\!:.:'j,}. ft....,j'H 'h, ..w' " ""., '. /~!:~~~~:'~f';':;:< :,' /:' ::, :::;:):; I..' P\i , ,. , " I;,' . ....~. . . , ' > ~ ~:: , '~';'..: '..... .. '.,~' . , " ,', - . .; '. AMENDMENT This Amendment is made this ____ of , 1994, by and between the city of CleaJ::water, Florida (lICity), and John Dorsey & Associates ("contractorll), to the Agreement between the two parties dated March 17, 1994, for systems development services for the Clearwater Police D'epartment. ' PRIOR UNDERSTANDING The, parties previously agreed that the Contractor will ,provide: (1) Comprehensive Police' Department-wide computer planning; and, (2) Systems selection and implementation. for Computer Aided Dispatch (CAD) , for a fee of $114,270. NEW UNDERSTANDING The parties agree that the scope of the' consultant's work will inclUde: (1) AIl.work contemplated under the prior Agreement; and, (2) System selection and implementation management for'police Records ~nd Mobile Computers.' The presently contemplated schedule of application systems, which. may contract or expand' based ,upon 'additional requirements analysis activities; are those designated for near-term impl~rnentation on Exhibit A. ' The additional work shall be performed in accordance with the attached , scheduie of work hours and 'charges designated as Exhibit B. The ,City shall'pay the Contractor $64,395 for the additional work. All other Terms and Conditions of the present Agreement will remai~, in effect.' Countersigned: , CITY OF CLEARWATER, FLORIDA 'Rita Garvey Mayor-commiss~oner, Approved as to form and correctness: BY: Elizabeth M. Deptula city Manager At~es:t: Alan Zimmet Interim City A~torney Cynthia ,E. Goudean city Clerk , John Dorsey &.Associates By: John T. Dorsey 'Attest: , " m,;~';~'~ r :~:;'ip ;::::':'/ \~,~...,.; ~. . '~ I' 'I.'.~ i. ~ ~.:.:.:::,'. .....: "', </::::< '"1\,, '::>\ ~{:::i~' ':;;,:' ',,',:, '~' ftrf?:....",. " " " '" " . ~~'~~~:.~"~..:,',' :,:~" ,', ~,.. ~ ~~' ',', ',.".' .(, \', ,'", '/'II'."';' : .'. ~ . ;\ t. ....' . . . . , " ,. .~ : , " /, " ,C,' . ,.'r.tI , . ", ) , (. , -. );; ~ , " , : ' " " '..: . CLEARWATER POLICE DEPARTMENT RECORDS APPLICATION ALTERNATIVES EXHIBIT A v V V V V V . Records Management System . Incident Reporting . Uniform Crime Reporting . Crime Analysis/Pin Mapping . Ad Hoc Inquiry: o Master Name Index (MNI) V V V V V V o Master Location Index (MLI) . property Audit' Trail . Case Managem~nt o Investigations o Narcotics o Internal Affairs v V .'Traffic & citation V . Intelligen~e Reporting . Division statistical Reporting v y v v v Personnel Management . Personnel Records . Scheduling . Daily Activity Reporting . 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"[j' ,,;' , '. :8 CLEARWATER POllCE DEPARTMENT " . , .'['11 ' , .~'~' - J INFORMATION ,SYSTEMS PLAN ::0"';'" '. '!':i' >:.3 f " , JUNE, 1994. ... ) Q1 d lj :.,.'1 r-' ~ql , :'\ " <.J ,~ ; ..l '0' '., . .~ ~ , " ,:1; . :,"0:1 " ~'i .: .. c\'. " . I' .r " ' " , :'IJ' , " .~, '1 L , . .. '.c,. j';B' , .t' "it i , , "G,1. (":' '.'j.' . c.' . ~ . " JOHN DORSE'X &'ASSOCIA'l'ES ',{. , . tJ~ .' r '. ",' .,~ Q'" t '. ~ ~ :'1 < ,~...~ ? .. ,~~~:. ~.' ~,~" \" ;., , ~'; .', ~ . I ~~, 't~' 't . , ' ,/ ~}. . i . :'.\ ~ . ~ '.~C r,' . > ',} , , ." ~ l , , " .,' ,) '. ~0f~:~~:'{i';':i??)?;;i{::;,:,'i;':' ~:,;, st; ':>"; ',: '; , ',' ::" , , I :. t.;.. J. (~;H:'~:",~ .." :', ',: r ,)'; " ' J<-f,~c,~ '~>:"'~. '-./ J ~~~;I: ,~:' ,:;';? ;4: ': ;', ,.:'" ,'," ',,:,', ~r~{;>;';,"; ",::,;; \'}Mc~{;;r,S:':;:;i/,::;::' ::, . '.I",} :;W'~l'; .'t,.', .~ ," :". t ~' '~::1 J I "\ I ~ I.:' :,0., ,}], ,Ij '.:' ~, ::.' . 'mi~~" , <1' " i ~J" :.... t I' ; :rr"';~,. .I' ': ;j, .'\~ ... ,.,.~ ~~l l~, . J ~ ~ .::-' ~. 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',' .~ H f " , .\ ',. , .: < " '.J I CLEARWATERPOUCEDEPARTMENT '" .-, ~ I . , , '" , . ~ ,r:' ", .' :.t,'I. ,I , . ~ } , , ., .~ . ~ ~ ,.; .', .;" ,I ,'. . ~ ,', " " " ,I , ,I. . ' " INFORMATION SYSTE~S PLAN I ~ .' '. i' " , . l' ;':~ ~ ". c , , I " ' ;: , JUNE, 1994 ~ i . .'( ~.o '", " ,/ : ~: , t\ i~ . '!;' "'1' . ,~:~i' J I " " ~ ' " ,.\ " , . ,', . I . . ,n';,':i!:, .' ,;.:/~~ i ~ c~ " , ...... ", .' -' J, .: :. r t,. . . .' '~ :' . .~, , ..;{ ~ ~ ~ '" : 't~ , " . ,.:;'({ " .' j . ; : r ~ .,. ': .' y;:,\\ii ", .. .:;~; .' .~ . ; .". ( " " .' " " " " " ' , , , '- ,. !< t \ . " , ' " ;', " " ,', , 'j ,I '1. . , . , . ,r '" ... " .... "' ':.~ 'r t"\' c .L" '" , , , , J , ,:' ,I ,{ , , i " , " " ,'. ,"'. , . " ; :j~ ',::J , ~. f ~ . . .... ';. . , ,,'. ~; ,., ; , '11. ". " I I,' . ,. , , .: -f t ~ , " .' I " :.'. ... .:..~ , ' " ;' " " .' . " ... " . ..' ',' ~ ~ t" " " :\'" '. /1: " ,. c;{ '. .' >, ,,' " ,. " ,I . , '.. " . ..~., "'.. l ~ >~?:. ,! '. .. " .' , " /1 , , , -l", ~ " " ~.'c I i, L :. , , ~ f I .... .' , JOHN DORSEY ok ASSOCIATES , .: /..~ ... . '., ..I ".j ~,f : ~. ~ ' ;) ':c,. " , ": I " ~. . ~'. ,'", ',:r" , . I , . " , , . ," /;,'~', , ,. . " '. ~ ,~ ;~, , , " I , . [ [ [, , '!, ",. ,,[ , 'C .10 I.:. r~ .'8 ,[\' , '1-; , ' ... [: " . , , :r , 1 '0" :', c! " , .[ . , ,J~J ' W ;D~ , , , , j r: l"L,' 'Ld .' ."1 ~ '. 'to " t'" " , " : I' " , ' , It :' ' , ,I , , . <. .:~T~: ~<'~' ':C~.:~.~~.:t~ l' t.:. . ~ : . . '". .{:~ , ' I: J . ," , . ~ , ... " , i , , ' , , . , ". .'" I;;' '.JOHN DORSEY & ASSOCIATES . P.o. Box 760397 LATIIRUP VILLAGE, MI 48076 (810) 642-2420 , June 15, 1994 Chief Sid Klein Clearwater Police Department 644 Pierce Street , Clearwater, FL 34616 Dear Chief Klein: We are pleased to provide the. accompanying llInfonnation Systems Plann for the, C]earwa~ ter Police Department. . The report contains observ'ations and analysis, along' with a recommended' information techno~ogy strategy and implementation plan, . We would like to express our appreciation for the opportunity to work with you on this important engagement., 'We would also like to compliment Captain Dewey W~lliams, Communications Division Commander, who provides outstanding project leadership, Mr. Jim Albright, Computer SelVices Director, who provides every possible kind of assis~ tance, and all the members of the IDformation Management Committee who made major contributions to formulating the long term direction for the Police Department. . We have found data processing to be well managed in the Clearwater Police Depart~ ment, 'Significant opportunities for enhancing information selVices have been identified, and we urge the adoption of technology standards as recommended in the report. Long- ter:m success will depend upon periodic updating of the Strategic Information Systems , Plan. , Please ad~se us of any questions concerning the contents of this re.l?ort, Very truly yours, , I .=r~ John T. Dorsey, CMC . r ~ .' 1'I:i'~!'i~:',::t7}!~lii '~;( i,,"I' ,,,"'r' " ,"'" ~1/}i~:;'::,,~L;":~.,':: ~,~\~<{ 1.: ~~, "1'~'" ',' ,',',' ",~<, ....~:l>i\..~ . ,::"'t~." .' ',. \~..c ~ '~.~~ ~!{. "\~ .j" " < ' I,' '" ':, _ ':: tlt,{}5(/,<;':" ,:': ":,, :~,>(:' " , ',' ',' ,"',' ,. ,; '. ~ , I. I ... ' f' . ~~ , ' .. , .', > "",",i,'. t'.,..,.. ",.". ,/'". J" ">"11''' ,,."^""'~< 'f.''''-J'f!~ .'..... .... .... ." . :.\., .," ",", ,:; '." . ','.' , ,', ,':, .'.. ":', , "; ;~7;~':~t~~ , ' J' .' r. '+ ' " <' ," t'. ~f' ..'~ :. ;. {-:~ t : .~." " ..,',.,,;<If ". <. ,/. <':~; . . ~ . . ~.f. . ~:,;I~. '.;}.JC./.~;' ~1~1' ....' ",;,'..,:'/, J '!"T > ,".:,... / .;- 11~ ~. J ~ .,'>'\~~t~ . . : ,. , ' l., . ." ~'.'. ~", t;:} ,~ . ~ c..! : ~. f' < 1 j ~ . '; I,:- , " .., .','. 'I t i,'.",\;e,~, c:, ~ i: ! : . . . i .. ~ "f ,1' 1 ,', .~' .::.'~N ". .~. :"'. .j I ,', ,.~,c:~!~}~ ",' / .."';:,,,',,:,:" ",";"L;j '. i .' '. i~}:;:;:>': -;r~ ;,:;',,: ~~~ t:J ",. . ~.' ". ' ' "'JJt . , ' t ;"1 " " , ' .{;"t.; '.". ,', J ~ '.' ~::,... . ;": .' ~:': ;: I ~ I , ,'~ " .I'!' ., .f ')' ~ i. . I' " , ", ,.., t ,J .:~' " . j', . '. . .1. ' '.i:' I. . .. ~ {\.' :., .. '.~I" , .', . > "" .> ,! , ,'J . : > / -.' f ~ ~ " I" 'J ..,.;. ,". ~, ~ J. ~ ' , }, .. , " , . , ~ .. : < f I: , .' ., ,j. - , ,: ~ . J:' . e . .~ e J. ~. ' , . . ~ .:' r .:. , ," I ~ I.' ." ~'.,' ". ~"',' . ,i . , ~. t I~'~: ' e:"': :: +. ;. ,.: . , ., '; ~ .' . ~. ."'.' ," , . .'.' . '. ....-...-L....... ~ . .' 1- .... >' '. ' ..., ~ 'f'" \ .< :. . ; :; , , '<: t ; , ,'I' " .'e \ ~, ' , , " " CITY OF CLEARWATER , CITY COMMISSION ["" '" 'I" , " , ' ....:'.... .' . '[1 , ' , f :':'1 ~ , " '.. 'c L, , . Ms., Rita Garver, Mayor Mr, Fred Thomas, Vice Mayor Ms, Sue Berfield, Commissioner' Mr. Arthu,r Deegan, Commissioner Mr, Richard Fitzgerald, Commissioner ,T , i '~l ..r, c' , , .. . , f"" 'l... '" , I" ~W.. ' Wi, \ ,/ , ,i,' f.j .': " D" " , , ~ " '. I , . ,,\ " l~~:' J'.. , . " Il~ . '. ...' r. 'j, \. '. ~"""l d'i , .. , " , > . II ~ " ~ ' ~:J r"~ ,1 ;; .' ~:" r , ~, ~ "IN O. " l' ,1. ..' I ~ , , r' ~. .' , ' ole ~':,. / ., ' [':: , q. .,' <I U'" ': ./ , , '0 : , " " " POLICE DEPARTMENT ADMINISTRATION " ' " Chief Sid Klein ',' Deputy Chief Eastridge, , , , , ,) CLEARWATER POLICE DEPARTMENT , . ',INFORMATION MANAGEMENT GROUP " " . , Captain ,Dewey Williams, Chairman . , Mr, Jim Albright, Co-Chairman Deputy Chief Eastridge I Ms~ Laura Crook, Asst. Director of City Adniini~trative Services Lt. Donn Githens Captain Frank Palombo Lieutenant- David Hardman I Detective Ken Fairchild , Sergeant Jiin Heinz Senior Operator Georgette Summarell Officer. Ben McBride Officer Ron Luchan Telecom~unicator Ray Taylor " '4. , , " j, ; , , " .c " ' .. ....i . ' " " : , JOHN DOl<SEY '&,'~SSOC:~:., ,,;: ,;Q4 :'e',;'" , , " , " " . , " .1" . ii:~~~ /' "..' .t :1" :'<; ,!' i,-,h ,,,,(h\"~. ,:.t,l'f"""d::'W(:"'''f.i 'K}4rr'" 'rk~rrx.'f..'.. ~'l(~:> t; ,I;~~.:'.! , . KyJ.~.\~~,~~f?~{f~!ifr ~ ~lf~gfJ~:}:J~?~~/t~~::;~N;:($. '...'.,1';.' {f':' ":':'( :J:{ir.":"~~~ ,~~~~; ,~ !. ~ '!.II \~"l.t, "t i'" :i\ , "~"""'I-,*fJ.;'j"!~i-"~1 .,1:;,; t i~~l~:<"': ~""/ ':'.1 (.....:~ ~~:""<;1\ f~/.t:,;~ ~ !~~ f '~/f'..1.:. '1:Jft~r:.~~ ':' t>~' ~rJr,~:('i~;f. ~"'a.:!o...t;;.~~ .. i'Wi'~..'.~,~f ~,' .1. P~""OcI ~~ I',f\':< '-', ':~'~,~i" i'~' f.'1",,)\".i!. ~ . .~:~~~>jf/~frif.~l\;~h."~ ):~i,.~:rf~ . ~~i.';":i):~a ~:~.~!t'~~.::;-'i1~~.~: !', ~~t.~? "V"l"A\ f~i~I.; f'J~.' ". l'~, '~:',~ '....~t..~r :tX~~ r~~ ~'>~{:}~ c' ~ll'irljf" ';,' .", 'Ii ,/.", .~. '''''I' '~~ w.;..r,J.': t t~,'~il- . ~~'. +. ,t,~l ~Y7,i,:!, .,). f/h/ fill' .".t~ ~,,-'1 ~~. , ,~ H' ~"~..J. l' ,,.' "'~, ,l,~r '" '1/";' , .-: '7'V~t:"- . .!':'~!i! \~"~~~J!';. ,:, ..t:;t."/~$' ~.':".I"'rJ.:-,T/. J' - J""- I:"".'l'.rl'-~: .. '~,' .''':11-': ""-(f-."i1.I~'~.~I.~'~' ~.:\'.. . . ~;r'~T~~<>O r?L~rt;i.t.~.;I.,:"'" ~. ,.'p.'> '~>: ":.~.\:~', ' ~~ ~.. ~:. .-.. ~ ' " " ;, ' ~ ~ ! ~ ' , I {;'.' ;, ( , I , 1t"~ . ,,' , ~> I I. /: ,. .. -: :', . .~. ~~.~.~ '~~<' '."'., f' ~,:'".< .:1,".:. ~; , ,. ,,:'~ .; :+~: ',.; ~./, ' ~;~/~.': ;:~. :',.!. "'" 1ft}::,:'" ," ~' U1 "D 'D ' .1.' " .. -:'Uj, ~ . ~L ", , " '" 'n", IJ '0; .. , 'E' . . /..~ , '''' , . <' G" , :"~ ," \ ' j ,[i ',{,c. , ' , " U..,: ,,' , " C' of <'~ " ~~, ,[:, ";"'T '[' . . ~' , : , " <, "[f ':~~. ~' " "'E':. t " . ~.~ [ " .~ ~ ~ , :'[i :~~. ,.} . " w ,r,' 'L , ,;,.L , :.~ :' '[" .. " . ..~ . } ;\~ ," I " , ~'. ~ .', '..... . .:. ~ -: 'f ~',~ ':' . '. . .... " , ;:':;;~ ',>:,; ", it.;, .:': i ;i:<~'> !'::(;::~j!i.,?:,~r,.,.f,; .I"..j \. . ,J...: ~:;; ,', ) I J. ~ - I . ~ . " '. , , "'r" " . .J " , ' ," " ,/1'; >, .' < :;(~. . r.' '. ~.' .: > ~'! I.;/.:/t~\.~ . " '. ~ ~ ~ 0 t.\ . , ~;. I',~ J' ,i; 't: ' . t ' ',1 , ". t . \ ~ .,-..... ~",': . I I'. " / ' .)j'" ", '.'.~: " ,. ':<. ,.\, : ~ ;. / .,.' ..' ',: . . .. " . ......;:i;il~ . . ,., . f , I! . '. -f~:~; , , . , " !, "' . <'. .. " , , "'. ,. '1, ' " , J t , > t'( I ' , " " . ~ '. I' .... :, , r' ;,',.":.,~ ~:);~ , .' " ' ". ~ , . ; . . , , ," l , , : ~',.' ~ :t. .. " I. " ,'''. '. .....! t : r , " , , , .~'.. '1' .' . l":' "'. '. ~ " , , , . ~ . d f :1 , ' CLEARWATER POLICE DEPARTMENT :1. , " INFORMATION SYSTEMS PLAN , " TABLE OF CONTENTS " SECTION PAGE " TRANSMITI'AL LE1TER I, " I J, EXECUTIVE SUMMARY 1-1 ' , . > ~ 4 '. II , GENERAL ENVIRONMENT' II-I " " " III , , COMPUTER ENVIRONMENT 111-1 , .,' , i, IV TECHNOLOGY ALTERNATIVES IV-I , " v' , , STRATEGIC INFORMATION DIRECTION " .. I V-1, 'I , j vI' ~GH PRIORITY PROJECTS VI-I T':,I " , VII PLAN SCHEDULE AND COSTS , VII-1 , , I'" , ' GLOSSARY OF TERMS, , , G-1 1,/= "r APPENDIX - DIVISION SURVEY FINDINGS A-I " , . ' :~; I' , .. . Copyright 1994, John Dorsey & Associates Printed on recycled pnper .. II , ,) , , " " , JOHN DORSEY k ASSOCIATES .' L . " . , ,-" ;",-: ':,;'7,.;.',< ,\::~i' "'~!:':i':<:;' il , ~ tl~:~ ; -. '.~ J;.1 . '. '''" (~~ ~ .7_ ' 1'l.t' [ ."~ '~;>i.-," . .~ ,T':.':''';' ~\",-~ ......;-'-f\ "...' , ,'t', , ' ,"1',.. ..);,t:,,',~f?, t~<"~~:<~:x' :,I.D,,: "j ;.,.~1...: i.4~}~,'i~ I. ,,, I' , . ,... ..' , ,,J I.., ~,. ~l?f;:,?, ': ~;~<,;:: ',~/ i,,;~i:;;,~ .. t!\'t ~.,J. r ...... >. j .~~.. "-'''-1 I. it '; :.-:,': ~ 1.'J .:.~~ f,i;.;f\.j '1.~t1: .t!i,.'~ ~';"':}"I'~Ii,,', 'j',/, .tWJ It'!; !;tjjT:,~~1.'~f:~".: t.;, tl~t) ::"..1", I ~ '1~ '.~!J "fs't~,~ ,,,.,>~,, "'I;,:' , "/'~ I "~1.~~;'~:~,:,{~~~<?~'~:,::'::::.~>i((~ '::t>,:.~"I.",,;l" "l/,~d, " 'I' ~ ~':;'" t", :. ':~ ,;, , ~ ~ $.~ ~~.' ,,,,!'. ...L\.::;?I ~"'''-f'T:''{'~~ d,I':;-Jr;., l,)1'.~'.,";~t~;tli..' "1;'1 (.""jJ~~ .}~~~.g" ~'~~l",.f. Jai:.rJ..~' , ;t;: ;~:.~~~ ~j~",J:~',~'~~r/~ , ,~~,''\~(, "d1". ~r(,J; . '~-.fi.I.' 1;1,,~ .~, '. ,I, ~ l,l '.'.:.P"i\ 'i~".. i.'....)> ,q/ . ~...; :. ' .~:':,)'I.t/.J \',1 {~'T.:" ~,' . c ;' ~ t , , "J,.,. . > , , . , , "; ':';".::: .(.+:i::~/.:/~ . --,:". j ',J~.c:~ , . " :1 , " , , " ~'l' ~J<.: " l , . , ! /.;~ . ' " r( : J,' . , . ," , , , " to';' I I' ~ ,/ , . ..' ~ , " ,:,' ..~ , " ~ .,' l~ , , SECTION I ~ };.' \- ~:.. EXECUTIVE SUMMARY Project Background and Objective 1.... . ' '.t.,; The ClealWater Police Department has had a significant involvement in data processing, acquiring current resources including a Unisys mainframe, and several NoveU ,computer networks, Present equipment and application software has satisfied some deparbnent needs. However, concerns have arisen about Computer Aided Dispatch system obsoles~ eenee, excessive and redundant manual effort required to enter, information, and limited system functionality. Moreover, needed management information is not readily accessi~ ble, and must be manually prepared. 1- ' "j , , " f""; .' , ~. l~ : ,L As a result of these and other concerns, John Dorsey & Associates was engaged to help the Police Department in planning, selecting and implementing a,new Computer Aided; Dispatch (CAD) System. Specifically, the Police Department requested, assistance in helping them to achieve the following objectives: l'\ ' , . 1I...i I':I'~,' ..., " · Assuring systematic, real time information retrieval '1~~L .. ... ' . Eliminating data redundancies I:':\~. . " , .J..l · Improving Police coordination and communications C> . . . Satisfying State VCR reporting requirements · ,Implementing a paperless reporting system l'~ " ' 'vi c , · Ins~g a state~of~the~art CAD System capable of supporting Mobile Data Terminals or RF Modem ~ equipped laptop computers I'; ll' Lj'" r-~ 'LJ · Acquiring a message switch to accomodate external criminal justice agencies .' Planning tor state-of.the~art Police Information Systems . Providing a long range plan to acComodate future growth 1-1 n Lj' U' JOHN DORSEY & ASSOCIATES ' Uf.. ". -J _.> ,'. ~ f "'"",,.' ~"'<. ~ " J'>'i~" '. I t \~;;,~~ ' . ,f ':- < t ~:, :': .:.}~~>:,: ~"i~/:/.;:tL;';,iX'~ '1/11", " ,'", -.1'" 'f . " , ~~;i:,~':-..,~, i :/.. ,,...' 'c:r.~::Y ~l1.-"'~.~' l.......... ":. l ," .' :~<f.~1:;~~~:/; . :',;' :/; '/, 'I:: ..: .;~~~ ,~:;:::~~::~:~' .',/ '\' ,::" '::,',':/1 ,,' " -,'.. ,\t~ ,. ~. [), '". r"~,: " ::.:: -"j.:i(' " ~ ' . .~,; '" -I' ;. t : .'~: I ~. r'l, ~ I . :~~:,'~, >';".~ ~ '.'<:~~\ ~ {,J;"';. ',":q J J1~ -f . , t'~.". . :'..I,~t\, " '''::' (',<":r1-.", 'I , ,;,t.f:{'.' of, ", ~;~~H:tL ~... . ,~ U~ [ m m [ [ " r-~ ,. ...' [ L ,C~. . " ,[ [, [, r; , ~ 1~ L .' "'L' ,['" " ,";.'..1. ..., ' '..,l ) , ' , / . , ,\ . Implementing or accommodating present GIS systems, .. " A, project has been planned to include the following elements: . Develop a Strategic,Plan: Conduct long term technology planning for the Police Depa~ent. . Detennination Police Needs: Conduct a Needs Assessment to refine prior depart- , mental plans, determine needed computer interfaces, and conclude, in concert with the IMG and Police Department administrators, on the specific priorities for near term computer automation. . Acquire a CAD System and Associated Interfaces: Select integrated computer and CAD technology which will support present and future police functions. ' . Implement Planned Automation: Provide proje~ management assistance to assure effective implementation of planned systems and technologies, , While conducting the strategic planning process, concerns arose about the Records Management System (RMS) network unreliability: cumbersome laptop procedures, lack of CAD/RMS integration, and inadequate functionality of these systems. As a result, a new Records Management System and mobile computers have also been planned, The present plan seeks to replace prior se~ces, provide a foundation for future develop- mentS:l correct present deficiencies, effectively exploit new computer and communications developments, and provide' effective seIVices to Police Department officials, staf4 and citizens,' while maintaining an economical and effective data processing function, Project Scope The scope of the strategic plan development project involves development of a long range'information technology plan for data processing and communications. technology, including the following elements: " ',I . 'Assessing present information systems resources . Inventorying and reviewing all present Police Department systems 1-2 JOHN DORSEY & ASSOCIATES " , I , " ~;~.\/~~ I '.. ;1,' :~. ~'c: ',y >" " ' I , , , '. .1 i:~';:~I"t~t.~''''''''">':; , ''''''>, ,.' ':"~: , > . ~.I , . , . , ,,' .,' , " j I ".f } ..' . ..~;. " ~ / o. , , , , > '}, , "'" r '. IntervieWing representatives of all Police Divisions r J . Reviewing Police systems and plans o Guides the allocation of computer, resources over the next five years o Supports tbe general objectives of the Police Department o Exploits opportunities available with newer technology o Assures an effective and economical, computer facility , f: ,r~~ ' . ~, ~ f.... L:' (- , ~.: [1, . Developing an information sYstem plan which: This planning process involved assisting the Department in prioritizing resource alloca- tion by consideration of: (1) Costs of various projects; (2) Requirement for integrated systems; (3) Determination of architectUral requirements, and the ability of present resources to meet future standards; (4) Impact ofsy~tem changes upon staffing require- ,ments; (5) Required/desired time sequencing of activities, 'I 1....1 " Strategic Planning Activities f~ ' .' n. L This segment involved the review of current systems and documentation, confirmation of consultant and client understandings of the ,current and planned computer environment, and the development of a strategic plan for Police Department automation. We reviewed the organization and technical requirements, We' also determined, in concert with Police representatives and the Information Management Group (IMG) , the scope of short term and long term computer automation. As a result, the major charac- teristics of the Police systems, and a strategy for acquiring and implementing. them, was developed. ,~ '~ L L li..... Additional project activities included: defining the plan and related implementation processes for application systems, computer hardware, and office automation; reviewing and projecting ,data processing resources; and determining communications requirements for both internal networking and remote telecommunicating, C." , ' i r, [, [" , ' .J U,' 1-3 lJ" 'I I , JOlIN DORSEY & ASSOCIA'rES >0', . ~ ," t:r!~\! ~..!, i .,"' ~~}iIi,t>f .h:,.'/: .' '~.Io'c....':',r~\',:' ~K:~;: ": ,'/,:: ,:):.,'.",'; ;\:::\ ":~/~ ~S,..-, '/\ . + ."" .1 ~." :.(. ... I~ ~~(;;ii '(';~,,:.':: :';.: .;~ ;d~, ::,,! ".,"". '1,' ,. ,'I, l~ ~~~J~1M:~::'. "',:'. ,::: ," ','.' _~i,',,\' f'J.~.,JI,"l.~.J.' {4 ~,~",' i!!:~~~(~;.'~~~. :.1: ': . ~ ;j' ~~...:~ :~;:..; :, " '), . t ~ . " , /. T "" I: ." \ ,C, ""'f ," ",l.O " ." " \ ~ ' < , ", f[' " j , 0, ,I . , ~ ,[} C ,I~ ..1 '0' , . I 10'; ,'j l, : -' 10 :8 J. r ,~ :[ I, ,[: f- I > '~ :' C'l f~ '(1 " i,'E' " , , , , ' ..jr . r" ,. '[" , ~ ' , ;, . ;' ';'-""f;?:,?,:",~~,~*~ ~ :::". . ';" ' ,,') , ~:. '. , , , , . ". ~ i, : ",) . ~,~ .,. .~.":. , . , " ' , ' , , , ' " , '," ; I.. f'l : I. , ' ' l: I ~, " , , '- ~ummary or Recommended Strategic Direction The information system plan for Clearwater Police Department for the next five years replaces and expands what has been developed in the past, refines the technological , 'direction, improves upon division systems, and provides a foundation for future systems development. It has been prepared in collaboration with City Information Systems, who reviewed it and support it. ' The technological direction, which bui,lds upon recent networking efforts, inciud~s standards for technological components such as: . Open Systems (ISO/OSI) . Structured Cabling Systems I, . , POSIX operating systems stan~ards .. Client/SelVer Architecture' , ' . Plans for GUI interface ." .. Uniform hardware platforms . Standard vendor software . Joint automation ventures . Unifonn Police Department-wide nenyorked software . Improved Integration of Applications . Copper (UTP) .Wiring; fiber where feasible ., ' Data Communications improvements Improvements to departmental systems have been identifiedt including upgrades and new systems in the following, areas: ' '. Computer Aided Dispatch 0' E-911 Interface , o FCIC/NCIC Interface o Additional Regional Interfaces o Message Switch o Mapping/GIS System Interface o Records Management Interface o Daily Acti~ty Reporting o Electronic Mail , o Management StatisticslException Repor-Jng o Office Automation Integration 1-4 1 ' JOHN DORSEY &; ASSOCIATES, .} lh;,::~}:,:;,(; ::.;',.r~t2tl f;;b.:,>~, 'r'" ,l. '. .',,' "~" "',,,, It);~;;) n'g~.?,:":;.'::':;;:! 'ri1i<~.J.." . '. .....)f " , '. "'i' · .".'.~~::I"i)~ '~.',\> ...: I'. \~ ~:- /: ~1i:"i'";,,,~, · ;.,',.,.. .,.~... ;,~\ *~~~~,~:;:;~::";J:::,' <;, ~ :.; f;,'i if..#"~~1;:t?~ ......,.;~, ...., ... t,. .' ,.1,1 r~tUr-~~~~:,.,.:'J\~'::;:: ,~:,:,'; ;;:.,y:./~~ 'k1.:.~,,,, ~, ,'" ' , .. h I, ;, J~', ~ ~. 'j~ .~'~l?:"-'.'>'},,~"~"'/~~"~'''''''';''''''I :~~J',""~:~<.j~'''''Jj~tltJ:f}1jj . . r' .' ~.; ~'l I', fl. .. '."[. : '. ",' I i I. .... ~ :i 1.,.1r~: .,t"E.::t ~.. 'I"', :.'....~. ',t,. ~. l"t.' .r', 1/. . ,. "~>\~~"""j"1 ,1..f.~ , .' '.' .",..,"";,.".: t;'.',;!~:;:;?)::,:~!},:~i , . I, '" ' .: ",',>::,;~~ '.., ' , " ~.' /.-.;;' .. t! c, . Lt .' ' "I "',:'~,:Yij~t: ", ." ..:,;"i;y;;.,/~ ..' ; :', : ,:' :;-,' '., .,.. ':'." . ..',:'. ': '. ."~:";,:;i~,: I'" '..' ~ . , .~. .",.. ~ "'I',">~.."~'~L.i.",'':'':.''''.''''H;;ll'~' ~~.~. 1~. ........~.t..~J"'~ J:W?~t;('/i/:":~" ~::,r, . t~~;' .:.. t, : . .. : J~: ."~ ~ . r. I r ~'! I '. . ;.. .',' ", "', ):~'::. 1': . , " . ~ , . ~ .. ,. " ~ ' .'l ':~' . .' 'j .~: .' , .,' " " " , ::iv'~"'''::' I , " ,,' " i , , , I J I; I", " > . .~. ( ,.'" .' .' .' c '. I.;":. ", .~, ~ . _ c j .) .~<. '.~,' ;.. ': :. ", 1 t. .' 'l C \ I I t './:'.~I .,~:, ~ .';: :'~'4: (\ei '/ "',: ~i>t~ .;, ~ ~ . . i,' . . ." . . ' . ~ j.. ,f..' ~ I,' ,',' '., ~l'. ,',,'.1' . . _ (. 1}..:.:...~I~:. . ~ . ~;-~:L....',...: ' .>.: <',' <.'.'(.'. .:/ ""/',, '. ..:..) i '.J .-: ~:";~',';;';,~J.~ ': ~ . ',', ._ I' '.! ':'...'. .' j .. . , '~." > " :...~.. .'. 'i.'. ~ J >. , l' -t >' " .' .. : ~ . . ~ . :.' ,It. >,' > .' ,'. i,'!:,','..','..',...';,',., rl' _ ~ ,. '.. ,. ..... ~,_.,.~'..in~..j.tI..~..,~'''J...,~-I.:.~~...:...'T~~.> , ., '; ,', .... ". " . ., .. " , ., ; / '. :~! I . .' .' ~ >r ~ .' . " , + . " , t ~ ;, ,,' I' :. " , ' n " .: ~: ~ ~4~ . o Report Writer o .Warrant Record Access t: .' R:" ~ .. . \ ... > , '. . ~.. . " , , ;, 1- ".f' '. .t' .,) . ..v.~' ' , , . Records'Management ~ystem: ? Incident ~eporting o Uniform Crime Reporting o Crime AnalysislPin Mapping o Ad ,Hoc Inquiry o Property Audit Trail o Case Management o Traffic & Citation' o Intelligence Reporting 0: Division Statistical Reporting o Personnel Management . . ,{~ ' . II:" " , .'1. '. ,1" :: " . " . , 'I .. E'..' I . ., ~ , , :.f " .:- . .'1 lli,,-:,,;:J ',1'\'. itj .'" " ' , \ Q.',',:' .'(:~, . Mobile Computer Terminals B .~ . ,Ill . ~ :~. ~>r T'~ '," , , 'l. . L G" :J ,I. t) ,~ '. WI;) . City Database Inquiry , · Case Cost Recovery , ':1:; . Integrated Imaging SeIVices' ,/ , F1~'~ jJ(': ,', · ,P~p~rIess Offense Reporting '" lt1:: . 1 .. ", ~'/;, .. Nern:ork Management !~ ') . t ,,' ..r~:':: , , ,; " ( ..' qther Presen~sc, Systems C"": ..: 'I . ~, , , . , ,l.i , '. 0,: , ".'" , '\ " 'I" . 1.,.: Obscn'atia:DS and Recommendations , .. ': '. ' The'" Police ,Depa~ent has accomplished a significant amount, whil~ minimizing' its , economic investment,.in its information systems'effortS. Newer technologies'have, been , developed in'recent years,'and opportuniti,es to provide enhanced ~eIViccs to Divisions ' have arisen, and both are provided for in the five year plan. 'lli~<" ',~ :;l .I,:'T." . "'.. .)', '<'.' " , i't"": '/ ;1 :t' ": .. : .,:, 111!; , '1: , ' , ". IwS , '~\ r!' ,r , " ' :; ~ ' . ~i '.. JOHN DORSEY,& ASSOCL\TES ' , ... " '.I' ,', " , , " I I.'"...~ . , , " '0" t! , '. f "tt~ , :,\ 1.}1" l':~L, " .:1' .! l' 'ilff.rs;h/~>[( \ \ j"'~'-;\t~{;~'l#;P~. ~~I~~,:V .:< }~J\; ~.~~ :<'~:.:r~~~~~ ~1.:~:';,.~~11~~~ !i.l].i'I{' " ..,',,' ,;.", I, "J;,',~ii -l.&rd ;(~A~. '. ,.... .;.. .,~~, ,\~.r, . :).;.~: ~ \Pr~' 'Jr" !l. -::, ~ ... I> '. '"" {'. "; . ~.. ,. i,\ I..nt.. ,.., 'fl.."'" ~,... f'..j ~~ 8}. I\.t .. ;~. . . t1~i~~ . cJ < .1 .t;f< 1'...... ."~~I-. .VI: .'JJIi~ irl ,~,(i':'>"~"~f:'~'l.;tl?;ff+'~ '.H of,. ',. t . l_.-1'... 'n,JI"7!/t' 'J""'!'\';~;' '~'.'," ,r:',..,,f\, f." . '" h'::"'f'( :..r",p ~, .J.... '. ...~~.}'f.;:.;l:~' ~,Y'"'lIi ,~. t\ ;'/f\,:l(;'hl~"~"" ....... -:"~~, ';.'4':::"' ;} ~~';"~'r'7,"';~ \'"l,i'..I.~, ,). T 1;' "1" '" .( ~ ,. 1. :l-d! of #o'j"' ':1rJ,;.J~",~ /',' I'~I.Y "'i''f,.\:;rl~~ : ~:~Ii:';'~:.':,' r~':.'i~.}"~<~:.rl~~~t;fJ '~t " :~l"~~';.~~'""I'. '--t,:f\',,};l.r 'Iy."'t.",\;,;,,~, .",(..f-'" '~~i,;~ .:,~~'f( ~.:,~..f ,.T.:,: L\~i r ,,&";,, "I.: '.'l1' "l,,'~,,;>i\, , ~~,1}~~11j6:~?( 1<":;/:JI~1.\~~t;i! l~?t~~""'''i'''~~ . ~.l :',; ~.' .t.~ V .\I..}: I t'f:. ~ \~~l'/~!: ~': ",: ~/,:' ;,\~~~,~:/", :/~.~ {~f'>~ ,.: ;'~r '.' i 'J'O-. ., , " t." . 1 " ", ' . ' .. " <.,:1;.,\ 7, .f-tl . ;.'...'.:'. .. ,r! J: .1 ~ U f;', ' " ,,; f. ,.. .. , - r> l:..-> [i r! ., .t~., , ~'\ L. C~I 'I ' ~ ~ '~.~ r . , , [~. ';[~' :: - ,:,C [1' , , '. l, ,I , I' "fl ' , , , I U). '. , I '., :;'~!J ' " " , "['" r. e : : ~ .:,. >-' ~ ~ ~ I ~ "l~' , ~ ~e .. j , , , , I ;~L" ri ,~ : \ .' i (',e, *. ,. qr . ,. ',)' ; ~I'" ,~~:~'::(:;'::~::~.J'~ " . ~ 1< t . I '. ~ , ' , I " , ' ,I " .. " 't 1', < I' .' ,. , ~ '.. >~, \. ~:: ,) z'. ~ , . }.;:~j" -. . . I' I, .... ,j :' , , j.......... , , Although tbe objective of this project is to develop a plan rather than to evaluate present . , 'operations, we have developed certain obseIVations and conclusions which have lead us to recommend courses of action further described in the body of the' report, These recommendations are provided in the following areas: ' · Make the IMG Committee, or a like steering committee, a permanent fixture · Acquire uniform IBM-Compatible microcomputers ... Acquire uniform office automation software · Rely on st~ndard application systems , '. Review and update Police Depax:tment computer policies , , · A.dopt standards-based computer infrastructure pro~u~ts , · C~ntinue to seek multijurisdictional efforts such as the County/ACISS arrange-'. ment · Incorporate all Police Department staff into a single computer netWork · Enhance the Police Department computer training program , , · Strengthen the information systems organization · Obtain telephone equipment and voice/data cabling for the new Police Headquar- ters which are supportive of needed voice and data functions .', , ' I~6 .i " " JOHN DORSEY'" ASSOCIATES " i~~t}:~;: ::~ ~;:: '~~o~~~)'r,\~t/:r~',~~; ,..... el. i ~' t I ,t t,. ,'. rl.. ..I~, '~\:~<<'/<,<.",,};~':,"~":<,,:::. ',,' > ~1\A,~ ~ e - Ie 'JI-..{;-I."". f,'" -"-'. , ' ",' "~\, ' \, \ 1." :t ' . . ( . ~ - " , .....-. . I _1 ." ., ~;. . r. l~!:.~.)\ ~~, ~ I " <.~ ~,:1_ ~u' > <~ t~\ ~)~ t I: ~~~~) ~"""';"''':'''~'' ,.'.. ,.., ,~~)~. i'~':, ':>::;',;~;',:: ;":":; ,', >'~'~ ~~~"", ;"'~'.,,'''''',,.r. ~ ':~~r.Ai~':; <,I~~~:,y:.~,<?'<;;,:~:;~::!~ ').~"'rl}1o-~- .,f.,", ./-1.......; n~~{~f~~.;:.;,.:r ~:~. ;:.;.~~,.~: :,~~' ;~~::~ !'}It''?: .: ',"1 ,. .I, '~ d' . , ";:'~:"\.','i;~'f?';~~ : :. ,:;,! , , I' , " , , , ,"'I ~ 'f ' , ~, I ", '.' , , , , '. " .t',',; '. .:f ", " , , " c. ," .' ~.' , , " , " i, . ~ ,.., ,,:.I,"-~ SECTION II ,n {."c. ,[ " "' ' r> c, "1. r, t./ I": ' ~; ~ , ; GENERAL ENVIRONMENT City Environment ClealWater has a Commission-Manager forin of government, Four Commissioners and a Mayor-Commissioner are elected at large to seIVe overlapping two-year terins. They appoint the City Manager and the City Attorney. All other administrative and profes- sional positions, estimated to be filled by 1600 eJ:l1ployees, are appointed by the City Manager in accordance with the City's Civil SeIVice System, I"'~' " , ~ ~'}~ ; The City comprises approximately 27 squar~ mile.s of land and 8,5 square miles of wa~elWays and lakes. It is part of a larger metropolitan area which includes Tampa, 81. Petersburg, and other smaller cities in Pinellas, County, for which CJeaIWater selVes as county' seat. Police Department Environ,ment The Department has an a~thorized strength of 240 sworn and 116 nOD-sworn employee~. Organizationally, it is divided by basic function into the Office of the Chief and four ~ajor divisions: '! ["" '," ., , ' . ~L:, C'.~,. , , ..~~ . l"~' ! " Jo+' r'; l~.. t'''' , I "~,: , [:,: l.'. '.', ~' ': ! [,: Generally, City staff anticipate that the current estimated population of 100,000 will not increase significantly in the near future. Patrol Investigations 8eIVices ' Communications In addition to these four large divisions, the Department has many smaller units, created 'over the years to fin specific'needs, Each of these units is assigned organizationaUy to ' one of the divisions or to the Office of the Chief. tr II-I , . , , JOHN DORSEY & ASSOCIATES ~:;,~".!:' '.,' :ri,,': ,:,Eii ~""'.',',, .',,),.., ,," "'!',, Ll ~ii%;:'~:f~{~;:.}.'~; .~'t. '. "',,, ~; 'f,"~Ji" ~]~~~l~~~); /::~:': ;, ,',:;, ::\t/1':; ril~"Ct~ .j14'~;' ., ~ t.. Jo, ,~t.:: , ;:f,~1r;:,::: ,,: ::::,':/",\: ,: ":':, ;':;"1' :{:;'::, .' , r': r [. .r J {Ii L r~, , . ,[~~ , - ['" , : , ., , [--, T < '" .1~. ! . [ [ ,'t m ft~ lit fff ~ : Rt ~ ~" L' ,[ , , L: " " .. I,. ~ ., l '. e f, " " , , , ! .' ' An organization chart reflecting this present organization structure is attached as Exhibit II-A. It is' presently anticipated, in a move which should not impact significantly upon the present computer planning project, that a fall reorganization will result in having the Division Commanders report to one of two Deputy Chiefs as reflected in Exhibit II-B. Police Computer Costs The Police Department has a budget of slightly over $19 million, of which 'approximately $660,000 is spent on Computer Support Setvices, including wages for four staff. This figure represents approximately 3.35% of the total Police Department's budget, G~nerally, about 2% of a public sector organization's budget is allocated to data processing1. The budget figures include salaries, equipment purchases, supp1ie~, mainte- nance contracts, and similar costs. Comparable figures for Police Departments ar~ not readily available. The Clearwater Police Department's Data Processing budget is higher than the average, I~rgely because of its significant contribution to the City data processing budget. Ap- proximately $277,739 of the Police computer budget consists of contributions to the City Information Setvices for finance and other services (Exhibit II-C). Another major annual payment is of $116,454 for the Unisys A-6 computer ($50,000 of these payments will cease after July, 1995, when the final lease payment for the present Unisys A-6 is made). The Police Department maintains the A-6 computer to support the present Computer Aided Dispatch ,System, and also to provide computer backup for the City's Unisys A-4 computer. ' Based upon a total City Information Systems budget of $1,285,190, tbe Police Depart- ment's payments of $277,739 represent a 21.61% contribution to that budget, Moneys spent directly on police computer operations represent only 2% of the total police budget, which is in line with the above averages. ,) 1 "~ndustry by Industry IS SUJVcy," Datamation (November 21, 1988, p.5), 11-2 JOHN DORSEY & ASSOCIATES " '~. ~. I. 'I~' .:.~( ',' '.;"'~':."" " , . :' ~ '-, ,','~'l,,: ~::: .~.', . Ie' ; . _ \1,;,,':,,(,:,. ".;,,:) 'iiL.::::,,:}., , ,:;-.;.. ":j ~'.'~ ." : .. " ~ ~ . ~ c, t\.,n,.,w. J l ~. ) "i'::tl,~ :' . ." '-'.f':' ',:',', , ;,,' , i~: . "x . ~ ~ . .: {, I ., . f;~.>:t ~~. .,:".,', . .",;; If '.\ ,'j I- Z W ~ I- O:z ~Q w~ o~ . - 'WZ t)<t: -~ ..J ,a: 00 0-1- o:Z W~ ~w <0: ~o.. a: <( W' ..J ,t) !C.'!oc (I '.' i :") !i .' L , d' ,.;.~. .~ ?~':".;!~ .. { ~ J ' . . ~ ' ~~ ,~ ; ." . . .~~} !:~h}. :'~~~;.h'i,.~;~;' ..~~.~~.. .~'.<'~ ;;., . t,4'''' c f{~i;, '. ". , ~!v.,J ',,' ,,:\~J..'t),;,, '..." :. ~~:\t;>:~. .~t t;~:~:':J.~';::(; : ~A", " /.,,' c .... ~ I' . , ~,'~.. .' '. . . ",I f''; , . %... / ~ . c.~f \~r ~.. , ' , I,:'~ ' ,.t '. . ~ : ; ~ , " . . ~ . , . .' / ...;......."...,..... ...".".. . ::: i;H::H :;~i. :~::::: :;~: Em;: i~;l~j;~ ~ ~ ~ ~: ~ i1~ ~j 11 i i~ ~ ~;i ~!i ~1 j .......,..................,....... .."............................. ..............'....,U.c... ...... .~~ ~~~11~~~~~~~; [~1 i ;~n~~~~;~ l~j 11 'll!1!iIJ1111111!!11!]11!!li!lil!11 "';";;;;;;;;:i:;;;;;;;,;;;,:;',;; . ....,..,..........,.............. ..,..................-............. ...... .. .,. . ....h..h......... .........,........................ .., ....,..........., ............ :li ill! iHl~l;j!: LL';~:!jmij! '......."....."W......'..'.. ................, ......,.... :i!ili!ii!iiiiill~lii!ililiiii,,;, '" , :: l ~y :,.~~.~j.. "~'~~~~~1 . ;:};,,.,I 'j} ,? , ' J .... , , ,/ , ' " " , ' .\ , ". , I , ' ,.' " , " i , . I, .... r \..' EXHIBIT II-A r r . / / \!!,li!!lrilil!!li![!I!liililiilli! iilll!lllii!iiilllilllllillli~ POLICE DEPARTMENT ORGANIZATION F ( ':", / / r'. L, ......,............. ...... ....... :~:; :~: :::. :::=~:.;: :::.::~:: :.:::' ::~: ~~H ;~!!H; ;H~~Wi ~~r~ i ~ i ~! 1:: ~[1~~~~ l!t!ij!i!lil~,it!!!!i]:i~\!ii!i!!l ii!!!HHiHZ'!i;iiiiiiiii!!!!jH: ,',,,,,.,,':,,,,:':::,..... .., 1/ t- " , . ... / / fJ n ' ..... .. ... .............. ....................................... :.::: :~::::: :~=:: :~:~I:: :~~::: ::: I::: I: ~;j 1 ;~H!;; l11~n Him; ;H~j HHH! l! ~ .......".............................. ~~j 1 m~j j! mE! !iW U !Ht: m~u i! i 1 ii!il~~!lil!i!II!!!!mijj!jiillllt!!!! ~~~! m~n; i !H~l ggm i! Hi! m~j iW m: i :IiH!! i :HiiiHHi:! m lUm H!! i!II!!!III![I~:jl~1IfI1!!lfl[!i ,!iiiliiilllll:i!llllllillllli~ fl " / / II / i;;H m!!mm:!1~~]~mm ~~1mi! :~!i, 1\nmmiU,;;tig::: ..,""..,,""'w'....,' ...... ......... ....... ,:::: iililiilil!il!ill!! ,,"'" ...,....,,,>7i..,,,.. ililiii!!il~:I!lii! ~H::mm~f::~i!j / [i , 't o / / ./ ...........".......................... ::fl i ::H~! i: m: i iHHi: Hm;~~;: i::: ....................................... .........................."........... .:t: :~~:;~::: ;~~~:1 :i~l:: :::: I:;:: I:: I; iiliiliiiliil!:!lliiiiii!lill!liil! :jlfi:!jm[i~:!!mm~t!lm:!:!j i!iill'I!!iiliillliliiI111Iii" C. " , ' I [~ " .' ,) [ .. .... .... .............. . ...........,................. . ............. ................. . .....d............, . ........... . , .....<.. .......................,. . .... ................... ..... .. .. ....................... ....... :~~~::::~::;i;~::i;!:.~~::::::~:::: ~ : )::;:!::!!:j:~::'i,W;,;::::;, 1~~!:;im[iillll:ii!~~mlil!;ll! Y!:E!~YHH~:w !'!':Hi~ il'f,!i!'i1il!,i;lil!,jli;'!, ['I' ,- ' . ' '. ./ / r' L :: Wi! :;::~~~: ::;;::: ::W lHr::! ::=:: ::: :;1:: :~~;l:: HH~!: mn i mi: mH: ;:jlm!im!ml~m!j;lm:!I!!!ljW ~: :~:;::: :~~:~::~ :~; I: :~:~l:~:~: :~~~:~l ....................................... ................,................,..... ..,..,...................,............ ': :~:::: :~~~~~:: ;~~;:: ::::: :~:::f; :::~: ............H......................... ........,.u...................,....... ...................................... ....................,..........,..... ..................................... ...............,.... ................ ~j!~ ~ ~ ~~; i li~~ ~l1 j ~ [~ll~!~~l ~~ ~i 1 !~1li~ i!!!ll~iiijl!WiliI15i!!llliiliil ill1i!ililliil!il:I!lliili!iii, [ u II..3 [j, JOHN DORSEY &: ASSOCIATES ,u,~ ','. t ," 'i\ 'r .\ ~r( 'Ie'. . 'f. ;t::.:. t.:: \ ......;' , .' , '. " , , " ' I " .': '>":'~~'.;::',>;tR ," ~ l' " i . ~ . ' .'; '. t.rl ,.. . > ' ,; . ~ ...~ / / +. t. . . ".<< ... . I .., .........,.... EXHIBIT II..B . ~!! f! i: iJ i Ii! l i! ti i i i Jill i! jl! I f I ti j 1j 1 [i i II , REORGANIZED POLICE DEPARTMENT 1/ / / / / .. . .... ... ,n n .... !!!I!IIIII!i!i!lllli!ililll!li!111!1!11! ...," .......". ........... .............. I ;~;: :~:~a:: I: 1m: :.i~:: ::'. c..~'; :'~::. :.,; ::;': ~~'::: ~:: ~:::::~::::: :~..: ~ ~:-l:: ~: l.::: ~l ; !:: !!;!i;: i i :!:u;; "n !,[!'!l!; :i~'; [E'i: :';[!!!;;::iii':W;::!'[,!'E::!'i::i;i!i i ~~; ~~~ ~~~: ~ ~i;j:C ~~~ ~~;tj ;~~j ~ ~~~~j !~]~! ............o..w............... !111:'lj,I!11111111111111111!11111111 :~;;:i:F::::h .. ~~ .m;:;::::::H; :'i::::::::;~'i':ii';!W"mi!:!l!!;:l! , :';;':i:,Ii:l,i:lil!!llilili!ilil [jij:;n::l !iO)::gi!!f!!:gm 1/ / ,q ....... ...... ......... "..... . I." ....". '" .... ....... ....~.. ....... .....d. H......>....... ......... _.... .............0.>......>0... / / / / . ........................ ................ .............................. ....... .... :: H:: i ;;~~;: m~i :~il: :t::: :~~n mu ;;;::: ,ljllilllliil!i!llm!lllllflllillllllllll!! 1 i ;~m ;~;~~ i i~~fj ~g!j 1~~~ m;~ ;gmg~m ............................................ .H......... ...... ........................ I.................................,......... .... ....................................... ..............'................,........... !i!li!!!!!!!I!i!li!!!lllill!!I!!I!!I!!!! ........................... ................ : :::~:: i:~~: :::::: :~~:: ::~:: ::~:: :t:: :!:: !:~ .......... .................. .............. ..H.,......"..,............'...,.......... , : :~~;:: ::::! ::;~: ;~::: :~t~: i ::::: :~~;:Hi :~: ..................,......................... ..,................,....... ............... .................................. ......... :;:~:!: m~: !::::: :~:;; m:: :~~~:~~;:: :~; ::r ..................Hd..............,....... : :::.:: t~;::~ ::::: :;::: :~.:: :~::: ::~: ::~:::: ilil!II!I!II!!III;i!I!IIII!!I!!IIII! .............c.....,........................ i!iiji:lllii!!lfiil[lli:l!ill!!!lli!li!i!i ! m:; [mi! ;E;: [il:J:i! iHEi ;,ii; ;li ill , ',.,..,..,..'...'..'0.."....,..,...... 1~~~~; nrrj 1 ~~~; ~ 1E~. ~ .~~j ~ n~j H~~j ~~~1 ~~~ / L/ ........,.......f..........t..,........,.... . . CH. .. +. .+.. .... .... / / ~ii m~::::: ;;:n: :~:;: i: i~;~H: ::::::: :;:;;i :lmm!!f!JimmIIWmm!ililliiil!!!i ~! :!ii'm; !Hi !1:(i): i mmi pm! i [: !m; .f i i]i~!li! i1lHi! ~:f!jj1lfi lji!m: ijjj~! / / i!!!i!i!llj!ilili!lliiiiliililillil!li .. . . .p ." ...... . .<..""........ ..P..... ~;d: ;:;: ;;::: :;:: ::!::.:: ;H: :;:~: :F: i; .~~ / , / / 1/ '! llll!! 1IIIlI1111[1111111[11111ItI1jll !l! i I~ ~ l' III III i j II i ill! III i j II i II i Ill! II i tl111111 i 11-4 [I!!liililiilllllliliiiiliiiillilllll l/' JOHN DORSE):' ~ ASSOCIATE S T~~j ,~.I ',:,~..> ~;. ~'" ' , C . . . 1-' ~r:k>,; ,,: ' , , ~ ;,~;~.r/:'l,. y.. C I ~fr~:: :.: ", .'~':' :', : ......, ,; ,.;: ~,> ., "':. ,. 1.%:;;;>',:: .:,\!:;~;,:,:',':~' " 1~1~i'2 "':' \; ;';, ,', J" ~ir~I,.'", :":'",',:; ti~;~\i5" .~(~:' '.:~.:P!~! . , "":.-'-4:; l"t , ". r~~;~t'~ ~,:. . , 1". , , ., ...' L"' 'J. I- ! ' c, ..', , , , . ;," . i ~ ~ , , r', \. ,~ ANNUAL PAYMENTS TO UNISYS FOR A-6 r , l.. r ~. . ~ 5S0712 46 87 19 t55 $116,454 r- I A-6 Annual Cosls ANNUAL PA YMENT~ TO CITY IS DEPT. FOR A-6, LANIPC HARD~ARE; CATEGOIUES SAt-WAGES CAPITAL TOTALS Admlnl!tration 533 '30 S 537 78 Traln!n & PC Mainlennnce 18051 B02 29 066 Pa 011 25 751 47978 Finance 958 524 2906 PCs Novell Network Su orl 17173 198 21 078 Debt Service for A.6 Mainrrame 139 133 139133 AnDuaI Cost.. $9!I,163 $33,009 $8,910 $140,657 $177,739 l"~ " f-' ." [; .~ {; :.~ [, ,["; , " [' 1'", \..M , TOTAL IS BUDGET A-6 HARDWARE MAINTENANCE PERCENTAGE OF BUDGET PAID BY POlleE, $1285 190 277739 21.61% EXHIBIT II-C Police Servicesz Patrol is the largest organizational component: over three-quarters of the Department's police officers are assigned to the Patrol Division, This division, commanded by a captain, is responsible for the preliminary investigation of all calls for police service, for traffic enforcement and accident investigations, and for special operational units such as S.W.A.T. and Crime Prevention. In addition to the captain, a lieutenant and three staff assistants are assigned to the administration of the division. L' L. In 1987 - because of the unique characteristics and senses of identity of the different sections of the city anp the geographic distance of main headquarters from important parts of the city, patrol operations were decentralized into three patrol districts, each with its own police station. r ' L ( L, 2 Information for the description of police services is adapted from a police document (17le BLUE LINE: TIle ~nmU11 Report of ti,Je.C/earwaler Police Department, 1991), with update assistance from Lt. Githens for, staffing and crame statlStJcs for 1993. ' , II L II-5 , " u JOHN DORSEY &. ASSOCIATES n LJ ," I ' " , 'tF' ;}~ , . , .' . ~ . . , ' . ~,'-'''. '.~ .',: .:. t1j;j -: . . ':\, : ~". \ ~ <: , ./ . '.. '>. " " .' , .! .; ~ ~ ()'-,:',::t J-~ ~~.~,~{ <.~ ,. }?\:,:. .' ~ '( , ' ,Jr f [ r . . r' IL [ ,[, ,[ f L " l ~~\.. . l .~. . ", I . I I I," , , ~~~/.;./c~ . : ~ :".' c . ," , r~.~' , /t ~ ,',1 Uniform patrol operations for the West District are centered downtown at Police Headquarters on Pierce Street. Bounded by Union Street to tbe northt Belleair Road to the soutbt QealWater Harbor to the w~st, and Highland Avenue to the eastt the West District includes the downtown business districtt Fort Harrison Avenuet Greenwood Avenuet the Pinellas Trail. and many of the city's older residential neighborhoods, Some of the high-crime a~eas of the city are located within the West District. Special concerns for police include street-level drug sales, prostitutiont vagrantst and the crime associated with these phenomena, A lieutenant, six sergeants, and 53 officers are authorized for the West Patrol District, including community-oriented policing activities for the Greenwood Neighborhood Patrol and the Downtown Walking beat. Bounded roughly by Curlew Road to the north, Belleair Road to the southt Highland Avenue to the west, and McMullen-Booth Road and Tampa Bay to the east, the East District includes major traffic arteries such as U.S. 19t Gulf-to-Bay Boulevard, and the, Courtney Campbell Parkway, large commerCial developmentst both city high schools, and large residential neighborhoods such as Skycrestt Momiogsidet and Countryside. Special concerns of the district for the police include residential and commercial burglariest shoplifters, and traffic enforcement. Uniform patrol operations for the East District are centered at the Countryside Sub- StatioDt located at S.R. 580 and McMullen-Booth Road. A lieutenant. seven sergeants, and 60 officers are authorized for the district, including the Condon Gardens Neigh- borhood Patrol., Uniform patrol operations for CleaIWater Beach, Island Estatest and Sand Key are centered' at the Beach District Substation on Bayway Boulevard. A lieutenant, four sergeants, and 18 officers are authorized for tbe district, along witll nine parking enforce- ment officers and 45 part-time police aides. Because of the resort nature of this district, its demands fluctuate with peak activity on weekends aod during Spring Break. Special concerns for police here include problems with cruising, noise, UDder-age drinkingt disorderly conduct, and other juvenile-related activities, The nine-member Parking Enforcement Team is assigned to the Beach District but is responsible for the enforcement of all laws and ordinances governing parking within the , cityt handling administrative functions related to parking enforcement, and providing traffic direction and control during emergencies and special events. The team is II-6 I' JOHN DORSEY & ASSOCIATES .; .' ':'!:<'>'l 4. " " ..:' };, ' " " , , 'TO'" t ~..."I,;.'~ ,. ~.)l..~ ::'Y~>; ,. (:~r :'~ :;.> : ~ . 0 "0"' .' '. r~ deployed in those areas of the city with the most parking restrictions and problems, primarily the Beach and Downtown. Parking Enforcement Officers have no arrest authority. r I r The Police Aide program supplements the Department's forces in assignments that do not require the selVices of a sworn police officer. Assigned to the Beach District, the 45 Police Aides are part-time seasonal employees and have no arrest powers. They direct traffic, patrol city facilities, assist officers in various ways, and provide direction and assistance to motorists, visitors, and tourists. ,.... I L, f~~ , ' f..: {''''; , ' -' The Police Department maintains teams of specially trained officers to provide supple- mental enforcement and operational support, These teams are organized as the Special Operations Section of the Patrol Division, commanded by a lieutenant. A sergeant and four officers are assigned to the Traffic Enforcement Team to enhance the enforcement of traffic laws in the city. The team concentrates its efforts in areas with high accident rates, The supervisor also coordinates the Traffic Homicide Investi- gation program and maintains the Department's traffic-radar and breath-testing equip- ment. It is responsible for the coordination of police coverage at special events, too. In 1993, the traffic team made 142 DUI arrests and issued 3,450 traffic citations and 1,757 traffic warnings, r~ , \1 rl"~ , {-':' ,,:.... r Because of citizen's concerns about drug-dealing and prostitution, a sergeant and five officers are assigned to the Tactical Team for the proactive enforcement of laws relating to llstreet level" crime in problem areas. They also conduct undercover sUIVeiIIance and stakeouts to assist other divisions and may be used in uniform assignments during special events or emergencies. r- , \.. Police K-9 teams track suspects from crime scenes, search for narcotics and other physical evidence, conduct building searches, and assist with crowd control during civil disturbances. In 1993, the sergeant and four officers assigned to K-9 duty conducted 52 tracks of suspects, 184 building searches, and 2,187 area searches. L L L L L U U' The Special Weapons and Tactics Team provides the Department with a highly trained, specially equipped team to respond to high risk incidents such as hostage situations and bamcaded subjects. SWAT personnel regularly have other assignments but are available for call-out both from' their regular duties and from home. The officer assigned to the Crime Prevention Unit assists the citizens and visitors of the city in making their families homes, and businesses more secure, He/she conducts Il-7 JOHN DORSEY"" ASSOCIATES on ~ . I , / " ", ',. < , , > " '. [. f. . ':L' [ L L' L L , . ~ " J ,.: .' '" f)."" . "( '. . ~i~'~:", . ~U{:';:.':, . . , presentations to civic and business organizations, coordinates ,the Neighborhood Watch programs involving nearly 15,000 households, and assists with the Citizens Police " Academy to improve policewcommunity relations. School Resource Officers are ~ssigned to both of the high schools in the city by contrac- tual agreement with the Pinellas County School Board. The SRO's provid~ police ' service on campus and present programs on police-related topics. Officer Friendly visits local elemental)' schools, prewschools, and summer day camps, giving presentations on safety subjects to students, parents, teachers, and civic groups. These programs enable students, parents, and faculty, and law enforcement officers to become acquainted, and, as a result, to develop mutual respect. The Community Service Officer administers the enforcement of the false alarm program, schedules off-duty officers for security at private businesses, coordinates the police re- selVes and awdliaries, manages the school crossing guard program, and coordinates the bicycle safety program. Police Reserves and Auxiliaries supplement regular sworn personnel. An auxiliary officer must always be accompanied by and under the direct control of a regular sworn officer or reserve officer. A reseIVe officer is fully certified as a part-time police officer, has full arrest authority, and may perfonn solo patrol duties. The Investigations Division. commanded by a captain, is responsible for the foIlowwup of all criminal investigations of certain specified offenses. In 1993, the division handled more than 17,000 cases. [n addition to the commander, one lieutenant, five 'sergeants,. and 28 detectives are assigned to the division, representing about 14% of the Depart- ment's authorized sworn personnel. They are assigned to work the different categories of crimes and they work out of the downtown Police Headqumters. Two civilian specialists, a Police Service Technician, and four clerical personnel are also assigned to the division. The sergeant and five investigators assigned to the Crimes Against Persons Unit are responsible for conducting follow-up investigations on violent crimes such as homicideJ robbery, assault and battery, extortion and kidnapping, and spouse abuse. " The responsibilities of the Juvenile and Sex Crimes Unit include the investigation of child abuse and neglect, sexual battery, indecent exposure, and other sex-related crimes, runaways and missing persons, vandalism and criminal mischief, and bicycle thefts. A sergeant, five investigators, and two civilian specialists are assigned to the unit. The Juvenile Diversion Specialist counsels juvenile offenders and their families. Last year" IIw8 JOHN DORSEY & ASSOCIATES ~I .,' f' ~ ~ , ~lt' " ,:,I~ ~ ~ . -I' < . ,. , .; -..... . ~/;,~,~':' " I..' I .1t'-' >.'" . ~ . . ~ . . , J . r- , 't 144 juveniles were diveJ1ed from formal court proceedings. The Victim Assistant counsels victims of crimes and their families as required by law. r- The investigation of residential, commercial, and vehicular burglaries, thefts, and prowlers is the responsibility of the Burglaryffheft Unit. A sergeant and eight investiga. tors are assigned to this unit. ,-' ( , f." The Economic Crimes Units is responsible for the investigation of ''white collar crimes" such as frauds, worthless documents, embezzlements, forgeries. auto thefts, and arsons. Five investigators are assigned to this unit. r~' r: ",.,,1 r': t~, The Court and Case Management Unit was created to coordinate the Police Depart. roent's role in the prosecution of criminal cases. Court.related overtime costs have been a major burden on the Department's budget and the Court Liaison ,works to minimize the amount of time officers must spend in court. The unit is also responsible for the state-mandated Career Criminal Program, which identifies and tracks habitual offenders. [": L 'iI ' \. The Crime Analyst is a civilian specialist assigned to the Investigations Division and is responsible for identifying methods of operation, crime patterns, and other statistical . analysis from offense reports to aid in long-range planning for future crime trends and enforcement priorities. This position is mandated by national accreditation standards and the function is m,andated by state, law. r~ l" , ..- The provision of various administrative and auxiliary functions to support the operations of the Police Department is the responsibility of the SeMces Division. commanded by a captain. In addition to the commander, one lieutenant, one computer commander, four sergeants) 14 Police Service Technicians, four civilian specialists, a maintenance worker, three computer technicians, six accounting clerks, and 12.7 fuU.time-equivalent staff assistants are divide between the division's two major components. This accounts for Jess than one percent of the Department's sworn personnel and 30 percent of its non.swom employees. r' L. r C r.: L The receipt, processing, retention, dissemination, and disposal of reports, records and other' infOJmation related to the delivery of police services is the primary responsibility of the Records Unit. It is also responsible for processing various occupational licenses and permits, including fingerprinting and photographing applicants. The records function ill mandated and controlled by the Florida Public Records Law. A civilian supervisor and 11 clerical workers are assigned to the Records Unit. L \ ....1 II.9 L .W U JOHN DORSEY & ASSOCIATES [ [. [ if I [, ~ [, Ie Ir ~ . . ~ ,[ L I J', L ( [ L L t., .l , . .. ", *,' : , , ,c. c I ,". ...:,. f\~ :#", ;"0'1 ! ~:~c\ :,,: j j . . I l~~~ .' i ~, " " The Differential Police Response Unit, also located within the Information Services Section of the Services Division, is staffed by 14 non-sworn Police Service Technicians charged with handling requests from citizens and calls for service that do not require the authority of a sworn police officer. Their duties include handling walk-in complaints at the front desks of the main station and the CounlIyside substation and taking reports by telephone. In .1993, the unit took 8,968 reports, 30% of the total reports take~ by the Department. The Computer Operations Unit was formed in 1987 with the transfer of the City's Unisys A-6 mainframe computer and three civilians - one programmer and two operators - from Data Information Services to the Police Department. It is responsible for the operation and maintenance of the Department's various computer systems. The Support Setvices Section, commanded by a lieutenant, serves as the "business office'! of the 'Police Department. His duties include preparing and administering the Depart- ments's annual budget, processing and monitoring all purchasing for the Department, maintaining the Department's facilities and equipment, monitoring all contractual services, and maintaining liaison with various City Departments. Four staff assistants work in this section. The Personnel Unit is responsible for recruitment and processing of applicants for employment, maintenance of all personnel records and files, assisting in the administra- tion of employee benefits, and providing advice to management on personnel matters. One officer is assigned to these duties. The Training Unit coordinates all training for personnel, including the monthly Camput- er.based Training programs and semi-annual firearms qualifications, and maintaining all training files and records. It consists of one sergeant and one officer. The Fiscal Services and Pl~g Unit con.ducts research and analysis projects at the direction of management, assists in the development of strategic and operational plans, assists in the preparation of the budget, and assists in the preparation of grant applica- tions. National accreditation standards require a ftdl.time planner for an agency of C.P.D.'s size. One sergeant is assigned to this unit, which also oversees the Depart- ments' payroll operations. The two accounting clerks assigned to the Payroll Office prepare a biweekly payroll, and also prepare statistical reports for management. The Property Unit is responsible for the receipt, storage, and disposition of all evidence and recovered property; and for ordering, storing, maintaining, and issuing aU equipment and supplies for the Department. It is also responsible for routine maintenance of the 11-10 Jonx DORSEY & ASSOCIATES " ,., , I ),.. + ., "nl. l', ,.,' . ~:;;';:,".' , r'" Department's facilities. A civilian supeJVisor, a property c1crkt and a maintenance worker are assigned to the Property Unit. r .' F .. The Communications Division. under command of a captain, is responsible for receiving and dispatching calls from the public for police service and for coordinating operations among field units. In addition to the commander, five supeIVisors, 40.9 ft1l1.time equivalent operators, and a part-time staff assistant are assigned to the division~ 'This division accounts for about 35 percent of the Department's non.sworn personnel. f" I , ,~ l When a call for service from a citizen is receivedt an operator, with the assistance of prompts from a computer screen, takes the necessary information and enters it into the Computer Aided Dispatch system. This information includes the name, address, and phone number of the complainant, the nature of the incident and the time it o~urred, and whether there is a suspect and, if so, a physical description. The call is then entered , into the Computer Aided Dispatch System (CAD) and transmitted to the dispatcher's screen. The dispatcher, depending on the priority of the call and the availability of officers, either dispatches a unit immediately or holds it until one is free. The Commu- nications Center processed over 94,000 calls that came into the center during 1993. ["" , ~ : ri L r L 'I '. Tbe Office of the Chief includes tbe Chief of Police, the Deputy Chief, two staff assistants, and those administrative components that report directly to the Chief. The functions of the office are the planning, control, policy setting and decision making relative to operational, fiscal, personnel, and COlnmunity matters, the review and investigation of policy compliance matters, and the release of information to the media. r"~ .. ./ f":. .\..... The Inspectional Services Section reports directly to the Chief of Police and consists of a lieutenant, two sergeants, one detective, and a staff assistant. This section is responsible for the investigation of allegations of misconduct by employees, as mandated by Florida law, and for ensuring that Departmental 'policies and procedures comply with law enforcement accreditation standards and that the policies and ,procedures are carried out. L C r "..s..; The Public Information Unit also reports directly to the Chief of Police and is staffed by a civilian specialist. The unit assists the news media in covering news stories, prepares and distributes news releases, and assists with presentations to community groups. l' \.., . The Vice & Intelligence Section commanded by a captain, is responsible for the investigation of crimes involving vice, narcotics, and organiZed crime, and for the collection, evaluation, and dissemination of criminal intelligence information. In addition to the commander, one sergeant and 9 detectives are assigned to the division, represen- L L L 11-11 , ! w ,JOHN DOl~SEY & ASSOCIATES '.' [~' , " [ r ~[ if 1 ' I . : Ie f-.. . .. r- I {- I ! . j -;" [ co , ' . . [ '~ [, [' ':. ~r' . ffi ".IL [ I ..- ,l. ~~I:' < :~\. ~.... '7 , .. ";"., .' .;:t~ , :' '. <. ~. J;;r;';~ ' " , l; 'It'~' I " 't~' "r/ \~ 0' , ~,.", "I 'cO f. , , , I , " , . ting about 5% of the Department's authorized sworn personnel. Two clerical personnel are assigned to this division. The gathering, evaluation~ and dissemination of criminal intelligence information is the responsibility of the Intelligence Unit. Four investigators are assigned' to the unit~ It conducts background investigatio~s of applicants for busin,ess licenses, gathers'informa. tion on organized crime, subversive groups, and cults, and assists other divisions and outside agencies with technical' support for investigations. It works closely with the U.S. Secret Setvice, Customs, and the Florida Department of Law Enforcement. The unit ' also is responsible for the administration of an aggressive Forfeiture Program to seize the assets of criminals for use by the City of CleaJWater. The jnvestigation of crimes related to narcotics, prostitution, obscenity, gambling, and , organized crime is the responsibility of the Vice and Narcotics Unit. This section , concentrates on street-level drug-dealers and prostitutes, gambling, and exotic dance clubs. One detective has been detached from the section to serve with the Sheriffs Narcotics Bureau, a county-wide, multi. agency effort aimed at mid.level and upper-level drug traffickers. Service Requests and Crime Statistics Police Calls for Service have increased significantly in recent years, reportedly doubling during the last decade. During the recent two year period, as indicated on Exhibit II.D, the volume of calls has gone from 161,954 to 174,948, aD increase of 8%. Other De- partmental statistics vary, with a significant decrease in Part I crimes being partially offset by an increase in Part II crimes, and by increased narcotics arrest activity. The Unifrom Crime Reports (VCR) provide a statistical base of eight serious offenses caUed "Index Crimes" and/or Part I Crimes. These are considered serious offenses, likely to be reported to police, occurring in all geographic areas of the country, and occurring frequently enough to be statistically significant. Part II's also involve serious crimes, by community standards, as well as less serious crime. They include crimes not necessarily reported by all citizens, and are dependant to some degree on officer-generated cases. Both Part I and Part II crimes represent a true picture of 'criminal activity in a community. ,Clearance rates for the City are, incidentally, very high, and well above national averages. 11-12 ',) .JOHN DORSEY & ASSOCIATES ',,;' "JI " h,: , '>', " r ;l , , , , <, .', . f!. ,1',:" =, , , , 'l: :,1.' ~ :> " " ,:~ '" ~~' " :. {i' ~:i/'~ , ~",:,.(: :: t~~(~:..( ,',I . J/" t ) , r- (" EXHIBIT II-D CALLS & INCIDENTS STATISTICS r [' F :,'> '::;'::".. ':''<,', ,': ....,ELEMENT '.' POUCE SERVICE REQUESTS Calls for Service Average Calls per Day OffenselIncident Reports Accident Reports Other Reports Reports by Telephone CaUs to Comm Center , "::', ~: ':':i99(;<:~[i,'::: " , ,..: ::',1993 :,,':' " .. :' 1992, 174,948 168,927 161,954 476 462 443 26,940 29,233 33,493 1,672 1.874 8,362 145,391 139,694 128,461 8,968 9,834 10,314 94,958 90,436 91,927 r.', t, ' ['" " [ C [ {"" , ..,) ARREST AC'I'IVITY Arrests for PART I Crimes Arrests for PART II Crimes 1,934 2,165 2,729 5,628 5,415 5,776 762 636 504 363 441 464 22,193 23,695 18,109 42,178 38,155 59.590 f' L Narcotics Arrests DUI Arrests Traffic Citations Parking Cilations CRIME STATISTICS Reported Part I Crime Reported Part II Crime Part I Clearance Rate Part II Clearancc Rate 7,741 9,316 27.63 71.12 8,717 8,937 25.38 75.04 r, L_ 9,694 9,003 27.75 71.23 c EMERGENCY RESPONSE TIMES L L L Beach District 8.20 10.60 8.40 9.06 8.55 9.43 7.10 8.83 10.05 11.17 8.92 10.05 East District West District City.wide Average f ; ~ II-13 u JOHN DOl~SEY & ASSOCIATES u .'.:: . ......, ~' , " ' .', . I ~ \ ~. ~,:~.~;~ ;', ~.~ ;'", ,. . , }J.... I' p' " ,I ~ . j , ." ..... .- r: ' , I, !:' :'." J J ".': , ,. Tl ~ . ! .' .. . ~ ,'e '" , ...'}...J.... . ~; ~ .... :[1' , , M' , , (J [, . .~ , , , , .,. C, . " ~i " > ' ~'Y~'(~},(;\,~~ '.' , , . ">:J . /...' ~ " ' +~.' ;', I' , " i " , ' , , , :fl " f. : I " , I"~ rI ,', ,t ,'( ,', . :(~. , : . i)1- . " , " :-:t;' " . ~ ". ...' , :', \ " ~,:;';' , ' , " \ I , ' :' .':'~ , . J . " .' "';",' ') I , '\ '. '"i , " , '. , , ., ,," , , . " ,. '. : .' ~ " "+ ~ ~~ " II . , " I' SECTION III I , COMPUTERE~RONMrnNT " '0 " Introduction n. ,', ";~ , .'~! J _ J, [:~~ :'~ .. .L [,':' "", , ' [, ' , , , " .' 0',', , .l , :1, :[ " \ ;' . co ~. . ~ " , .' , .' "[: '. E ':1 ' .: ,'I "fl .U, "e" , . i; ~:' , . , , "C" , ' , ' " '[:1 , I ~ ~ ~ :. " . ~ t ,', , . ' ~ part of the planning project, a review was conducted of all Police Divis~ons. Among information collected during this process were: ' . Status of current systems . Key findings concerning information systems · Short Term Needs · Long Tefm' ?lans '. Interface Requirements . Equipment Requirements . . Automation Constraints ;\ Specific findings for each Division arc described in the appendix. A description of t~e , status. of current Police information technology, grouped in 'general categories, is provi~- 'ed below. ' Computer Aided Dispatch The Computer Aided Dispatch (CAD) System was acquired initially in the late 1970's, , rewritten by the City Information Systems (IS) staff, and maintained by them during and since a conversion to different Burroughs/Unisys mainframes. The programs (and Com~ ' puter) were transferred to the PoliCe Department from their former location in the Ci'ty Information System's computer room in 1987. " , . Work flow of the present CAD system is depicted on Exhibit.III.A. Calls for Service typically begin with a telephone ~all to' 911, or directly to the Police Department. If the call is a 911 call, the ,County's E-911 System captures the calle'rs numbe'r and address, and an operator transfers th~ call to the Police Depal1Il1ent where the information is displayed for a Call Taker. . 111-1 JOHN DORSEY &. ASSOCIATES ~i::';j'...I":W~,"':;~)~ tl~,'l' '"1 ,."; ~ .\. J' , . .~ .,,'. ~i~/t\t~t)1;';"'~'1!~ ~1f,',c~ ,J,..,.."" ''',.', ,I.\f, ',t ~~fr.!fi{~je~::~;;:I~~:'~~ <~; .~. ~;e' :~~>>:?( ~~~~'(,'" '.,' , ">,, '" ,,-;" i~t~N{I:~:;:~~::;:':::; ,. ;,::.:'t'':}}~, , " :r<~L:/ i :',", >" ( e, ' c .' " , ' - .' i , ' , ?, j '. .'~ . ),f',:. . ~. - . '" ~. i , , ,. ~. ... ~ ~.~. , , " , ' i, ~c ~ &:: ~ ::s '! I ~ ~ I ~" '~~ I t:s ~~ I ' a: .l:: :::r :S E .c: E ,~a . J~~ ~, ~ ~ tj ,~ ! " s ~ 0 , I ~ ~ . " , c - , ' 'i ~! " ,J ' , .>"," . !.:~:',~ : '.~~,~ : . .... . . \, ' . .:. j' "." : :,~';::, ,,'.- :";l:;~~:-:;~::J I' , , , .r , , . . , I .e ~!1 II ,',j.. .. . I c :.' ~ .~ I .} t ~ ~.' 'l < '~Il Ilh lJ1 III a: ,.J " :, } .; . "< 1", , ;.. .~ ~ .~~ , '1." ,', ", ,~. . ". J' , " ',' " ~,.~:~:~ 11~1 111 311 ,IiI' Jiil , " p, , : . '.' , f .~~~ , , ) . ~. ::. ,.t,' ..:(, , , ' 3~t , ,lIs '" " ' "', I ~f' 'IJlt II , f" , I . ~, \-' C'.. [ [: JU: [ C': l~' ; ,./ " ..,. c: C' !!jl 11 j .tiH Illl:l- I, II!I ll~ I)it. I!il , I, , (~' " '>J I " , .... ,: '. " '('~ , ' ~J. . t.: C~ ., ['" " , " ", '''. C'" " [" .' f il AJ! I~I' . AIR U, '1 ;Lj ,ll; : .' ~ .:..~", Ij: ~,.~ '+l/~ llI-2 JOHN DORSEY ok ASSOCIA'l'ES l:5:\t,'I,:i <: ,...;':~::::'::, ~tt{:,:~ 11,'1"'" " .,:,1' < ,', I ,'~ ."l~ f\~~:~\?i:'j): .F. ; :..';':~.~ ;~~:,~;~: ,<" ~~ ~;'1, ',' ,.,,^.," <1~','" c, ',', )~J#'A wJ, ~::}: i>:~~:..>: ,.~ /c ,\,1 fil\ .-'w '.:"l.c~."i .' >i-~'.1'J-.~../....'..>J1- ~:vr;,;~;~,~"l::. r{';; ~f, ('" /. I '. ,,\.' {'.,r,lc '.'l' l~hi:i~~i:?/:T '\-;:~.;'t.; ,: ~:c !~(: ..\~~~ ~1jJ~j;<>"", "'IT",',., ~~~~~~'~'.~~;,", -1.:1~' :;~.:~.~ T~'" K . . r~;;}~\' c~; '.r:I'.no. ':r ,", ,',' c. '.. ,,'.' t~ t~:J~;'~S:~:i ,~/~! >', ',\ f :. :,'~ . ~c I.~~' < ~ " ~<c~~;~~~. "":., . ...., <'( ,; .~; ~ " I' .' ., , , " ' IT- ,[, , ' , . 1'[" f, ~ " ,[i [: ,~ [' , -, (...: ;,' -. r L {" " ,- [" " . 'j , . ,[:, .' T; J , , C. C ["i , , -'I ,', , ,~~:."" ' : :'.... ,>' 1, ",.., ' ';',';', '"i:""::;~::"::~;'~';~:>:?~ : " ~, I' 1i. J >.', ~ . '. ~~ 'j'. . , ' J ~ . , . " , " , ':' ,';:~: '. fJ<<'t~ . ~ . . . ,', .,' >. 'i..' '. " , , .?, ~ 'f '. ' , ' 0, r " , ,c . ~<~ " , , " ' , " i, . 'L"- <": L. c ~ ~U Call Takers enter information into the CAD system, and transfer' the information to typically' one of two dispatchers (who control either the East Side or the West Side of, " the City). Dispatchers have available to them, and update, vehicle status information as' cal'ls are , processed, and call status as vehicles are assigned and calls are cleared. CAD sYstem concerns r~sulting from our survey and interyiews are as follows: . A-Series computer utilized for CAD is an obsolete, proprietary system . 'E.911 System provides no ALl/ANI Interface to C~ . 'High Risk- Calls are not supported effectively , , .' Cryptic commands are required to obtain data' from system . NCICIFCIC is not widely accessible " . CAD and Records data are inconsistent :' . No timers ~re available to aid in assuring officer safety ., ,Lack capability for dynamic varying of zones/sectorsfbeats ; ' . 'Lack support for automatic re'trieval of data needed by patrol officers such as BOLO's and Trespass Warnings - · Screen refresh is very slow · No ability to perform dispatcher simulation tniining exists, extending the training schedule . ' ',' I' n ' · ,Lack of audit and access controls L. .'[.... , "! ' ,; '. . [0: , ' ",'( > ~. ., , ' ,~[" , . " I , . ,r, , LJ< , . Repossession and Impound entry does not provide for address verification III -3 JOHN DORSEY &"ASSOCIATES .. ," ,':. . '1;jlIr" '^"', ", \" "" , ./ ~~.!!:. ~ ~~ ~:~. T' '<~ ~/"~ ~ ~ < co: ~', ~::: ;:~'1{t,... ~n-~' . rf"~. < ~!;t\}11!~~,,~I:';:::~.,:'~ :)>~\:~r :t,.. , , I c 4, ~, I '\.. '>': I, :~"'I~~,: ; ..' .. ~,l " 'i 't," :..;> , ' .... " " r: r ; The Communications Division detemlined that a new CAD system is needed, and initiated the present project to ai4 in its selection and implementation. Among needs are: [ ,[ . " Implementation of a new CAD, integrated with the RMS system . Support of NCIC access from all Dispatch w~rkstations f; [" .,! ", C' , , ..I . Automated mapping, linked to CAD . . Implementati?u of a mobile computer terminal integrated with the CADIRMS system . Integration of E-Mail, Office Automation, and Records into CAD LAN workstations ("'I ' :1 , .J [1 ' A., Radio System III.4 ~. U, [~'; '.1. J [', ,l'" , ... C L [~ [, tr U The Clearwater Police Departm~nt presently ~akcs us of a three year-old ten channel Ericsson GE 800 Mhz. Trunking voice radio system which provides radio service for all City agencies. Three channels are equipped with telephone interconnect, and three ' , channels are equipped with voice guard (for secure voice communications). An eleventh channel was licensed as a conventional data channel. The system ~nvolves one primary and one backup transmit/voting receive site, and two additional voting (receive only) sites. Site interconnect is via microwave (analog and digital mix), with leased lines to eight CML consoles ,~n the' dispa~ch center and one backup ill: the radio shop. The Department hopes to replace the consoles with CRT (Maestro) consoles. lhe Police Department utilizes a total of 495 G.E. radios. Of these, 333 are hand.held " portables; 179 are mobile radios. Laptops aTe also available to the officers in the ve- hicles, but that equipment lacks Radio Frequency (RF) cOmmunications capability, and is too old and obsolete to upgrade. Various argumentS h'ave been put forth for utilizing Mobile Computer TeIDlinals (MITs) for a variety of applications, including: . Digital dispatch .. JOHN DORSEY &. ASSOCUrrES , \ , u,. ~/~~~\~. :/, .,~ ' ~TV;.. l' . tl' " .', :( . 'i~' ~ ~,' , , I.I:'{ " "'.' ,'; .' 1:'\ J.~ :l< \r., >t: (, '~. . . f .,' ~ to' I " " f~j~:, :.~<c ... ~ ~ 1 >:.. '~" ~l.'>.~ .~-F' ~',: 1> ,.' < . 1. T . ~ ~~~~(,>> : . .~, I I,. .\r'! . t. ...' )~'t~i~.:. ;.r-:c;>;'~ ,",' ", . . ~. l~':.:~~-~~:(c~~.J;. , " j' ~ f .:>i " " I I. I ,. , '. 'c' :[. , , ,( r:' l~; , '["" 1 , . I -,' I 1~ u (~: L [, f~" " [. L:' F: L [ , ,[, I , [" " [ c [ '.[ :'[ : ',< , ~ ~ ' t .. I . ~ It. ?:, :,:",' ,,':, ~!L~~.'./: .~. ,~0 '.. .. ;:;i.:~!.; r > ',~ \ ')'::'\>'/'" ,-:- )Jj .; '1. , , I, : 'e , " .' FCIC/NCIC Access . Offense Reporting' . Database Access . Messaging (e. mail) . BOLO's Aside from the direct benefit of each of these application's, MeT's may reduce much of the overload/overflow into the current East & West dispatch positions, and reduce the need for a second Information Operator position in the Communications Center. ' , Among staff, there is a feeling that there is inadequate in.vebicle portable Coverage; therefore, if the trunked radio system is used as a transport mechanism, either the c current radio would be required to share voiCe and data with voice priority, or a'second radio would be required. There are two primary options for mobile, data computers which the Department can consider: " . Dedicated 800 Mhz data~only conventional channel . . Trunking data over the existing Ericsson GE radio system A conventional data system, is one in which a fixed (hence convention~l) RF channel is . 'assigned exclusively to data traffic; no voice can be transmitted on this channel. Typ~ icaUy the base RF station is interfaced directly to a data controller, which is in turn connected to a message switch, or directly to the CAD host computer. Mobile units are equipped with RF modems which communicate with, the base station controller, and subsequently to the host. A tnmked data system is ODe in which the existing (Ericsson GE) radio system is used to transport the data. Typically, control base stations (desktop mobiles) are used to provide aD interface to the CAD host/message switch. 'In this environment a data call is handled like a voice call, .with channel requests being submitted and gra~ied through 'the radio systems's control channel. Mobile units are still equipped with RF modems, but because the system is operating'in trunked mode, it is possible, although not always desirable, to share the same radio for voice and data applications. Advantages and disadvantages of each are provided below: III-S I) JOHN DORSEY & ASSOCIATES , , " . r, " . ..;..... '.. I... j' J " <, ; . .', ~. , ' '. , ' ' , , , I .,,:' (',I ~.,.-. . !" . ~ ~',,-I , , ' .;" >' " . . . . , I~: ~ :::'.,r~~cl~~;~: ':)~t~~'~f ,; I' < ; \1). ~'f . , .}J ,'. , ,) \ .( t ~ . :,Ii. , ,.,,' .: ~. '.~' , , . ,; Ii' :", ..I :. "c', I .. J' '~ > ~ ,/ f 'c.' 'I " r' .1 , ' " . .L' ' .:. r" , , , , , ) ~ t ,/a I ~ j. ~ ,'., " , c , ' , . . ~'.: ''". '> ' , I , , , , , , r-, 'I ":', .: ~ Some redundancy Reduced flexibility , r. (' ,[, r' I ~;~; , '1-' c ,I ",1 ALTERNATIVE ADVANTAGES DISADVANTAGES CONVENTIONAL DATA Optimized throughput Slightly highe~ co~t Lack, of voice interference TRUNKED DATA Lower cost 'Lengthier system aCcess times [: , " Greater flexibility I..... ,I IA I Additional statistical analysis may be' needed when final application definition is achieved to determine the optimal data radio solution. ' Records Management 0: [" " 0", " , The present'Records Managemen~ System (RMS) consists of a variety of application systems operated on the Novell LAN's throug~out the Police Department. The RMS Offense Entry process flow is depicted on Exhibit III.B. Computer prograDlsJ accessible on PC workstations throughout the Department, include: , {~'L .:J .' . RMS: Home grown, networked, dBase and Clipper Records Management System '[~' , , " {- ,I Nj,t : C": , , . ' r:': , L..' " , r: \J" '. Accident, Alarms and Reporting System: Operates off the LAN; utilizes 8088 and 286 based workstations for access . Office Automati(:>D products including WordPerfect, Lotus 1-2~3 and Hflrvard Graphics . Payroll System: Opera~ed and maintained by CIS and executes on the City's' 'Unisys A4 (only one access terminal available) , . NCICIFCIC: Federal and State centralized crime database; (only one ,access terminal available in Records; 2 total for Department) P!' tJ ." 111-6 1'1-,' ~' JOHN DORSEY k ASSOCL\TES ft1('{,,;', ":F :,,::'/!~, :;i: ~~t~;l..\' !~~. .+." ..t.~'. '-1/'". /~;':~i; :h',C" ~;t;~>" L::"" <t::: ,.'<",; i!""\i';~ \ "~; A~ . ~ ~< ~ 11.:_" . ,I ..I} .' <.<) -:1/ :'t ",. T'. . j', 't~.~. ' "\ < . 'e ~ ~'i\~ ',::, "'''\'.'''I'''~'' ,', I, 'I,d;:' :~J;;:";\' '/', i. ",,\'1,. , j,(f, '1\ '~' ,I" ,{.' ,'~ i, " '~1:1'" , " ,,' ,< ' , " I , '['~::;~~r' . . ~," '" ,j ~::~ii]r ::.: ::(::; '~::;J"}{ "1, Lh ,i! ' ", r~' , 1 ! i,[ [. ~~ ~~ 'r" It.. f [ ~ ~~ 1 [ ~ [. i ~I Ii: 0 .. 'f~'. ~. 'f ~ ~ kJ ~ c r (-" ~ ~ ;ir.:; L ! ~ ~J .,[ I ~~ [ ~ r!j ~, ~ ~s [, ft~ ~ t ['~ " , l ,[ , ... ~ ~I ; I. ,. . , . . ~. r .' . .~. ,', "'". I . -l ,..' , t ~ ". . .~ . . ..~. -"'I.. ,1,1' ;", ',' 'I' ,~~::.<'." ~":~) i,,: t~<: ~,~ :'.,,/::'~,~. ", ',' ~1\'~ f'l':', ~ c ~ ",I"~ lli.~", ,',' , :~'~!t:'l:' ". . ::: , , I .'. ;- . ~, . '1 .,.: , . . . "'. ~ . l , . , , . . " . . ".~ lJ2f -40 um , Bli .. (1 j II !flU , . . l1J. J2 11i1 lsl --I II -t f-4 ill ld ~ III I it I , l !. l~ III I 'sj ~ tJ --I ::Ii --to Ifl >1 i~ . hI ,{!I ~tl ~II f- lU -t II ~ -... I:. 5J' .. Ii III .IJ 1111 ~ II f-< fl'~-'llll-~~ III I l i ~ I 1'1 J~ II -t Jl . , A ijt~i sf filz Jtl~ I I,ll "-' 111 .. UIi g. I! I ~ b{ . ~ h I . L I, f-01fd III ~Ilz Ij f-o If ~ a ~ tl JI f 1 11) 1l::1Ji I . ... I J!t --to 'hll III-7 ,il ~J II - jJ2 JOHN DORSEY & ASSOC " 1\. '~~ ." J," I " " " ". , ~ \: : , . j ~' " c ' .i ./i i ' " , . .I' ~ .... . , ~,~' ,: /~t..,:~!.': ';::':}( I .~: , , II', , '": " :, I, " ' '.{ '.> J, '" .,">oj. !' i L, Among RMS system concerns resulting from our survey and interview are the following: r,':' , [:" ;" t.,,' '[' r'O( ~,; C' '.; , Ol' -.Jj , , ' 0', : ,01 · Records ~anagement is not integrated with CAr? . Laptop data upload and information distribution process is: " 0 Cumbersome, requiring multiple steps o Unreliable, as data is 'not effectively verified, leading to repeated corruption of the database o Untimely, resulting from courier transfer of remote station diskettes . The VCR reporting system requires extensive human intervention and does Dot provide automated summary information reporting . , The Oipper Offense database system is a single' user system lacking record locking capabilities . Ancillary systems such as Personnel are largely manual at present ': The Services Division and the' Consultants have determined that priorities for a new RMS system are depicted on Exhibit III.C. OJ,,; , :'A," 0', [": I~: . itLa .\ Offense Entry At indicated previously, present offense entry technology and processes are unsatis. factory. Some deficiencies result from inherent shortcomings with the present laptop sys- tems, such as their size ~nd weight, and some with the technology limitations, ,such as ' ,slow 8088 processors, and lack of hard, disk. . ' "" " U' Other deficiencies result from the overall design and functionality of present RMS systems. Key ~mong these are: r,~" : U [:' , ' · L'lck ofintegration of Laptops/Records with CAD . Lack of radio commu,nications capability of the laptops lit U 'III-8 U' JOHN DORSEY ok ASSOCIATES O{",: . l . ,.:. . (:' ~:.;~ .", ,. .. I" ~ii~~~V:~(';::I:;~;, ': ':,;.'J;>X~ :";',}\j{ "" ' , '. "'f,'6t:'ij~:.~'.te; c~, ',. .:. .'J:~'/".t~~ :: t, 1 : ~. . '0 ' c " {. .~" ..~... "cc ~,?c . i "\ ~ . ,~ :~: ;' ri:~'~~': ;~::/t::';::~~~' '..:..:;.' , ~ ~ : ~.~ , I ;,~ : 0 , ' , , , , , J' , , I' '. \ '"0 _ ~. ,: . 'i '.c < ~ ". ~. '1, , ",:" .;-, ", '. , . t ,,' " "'. . , . . " ; ~ l;:'~c , ~I." . I c:.,f.\ I c I - ~ ~.(t' , :', /:'<?\ .'~ :.~ I; , , . ~ ' \. ' "," \ , " ..~ ",'": .;~. " 1;,,-,:: ' .- .I , , " ~h\.. :. ~~:~ :<J~ > I~' - " , ' . ,,' ,1.,. : ~ . ~.' I ...:' ;;~':'~ I' t \.ft.~ > . .~ J ..~ , , , , . ,'> . . .[ . -t, c t , , " " , " "c. , .. , ; ,,' , ',I . .,t J. ' .:'~I .:.:l;~ ;~" . " . ~, " , . . ;.., " .: ~ ;"'1: ~ - -. . , . . "~. ~ I , , ' i' [;' ~\ , , .....~( u' EXHIBIT III-C POTENTIAL NEW RECORDS SYSTEMS '[J' , " ._\ . i" ,.' G L ,r( U" , " 'fTi , :L'::~, " t";' !~:~ . ".'",s ~'C; ." 'L.; " . Records Manageme'nt System: . Incident Reporting . Unifoml Crime Reporting . Crime AnalysislPin Mapping . Ad Hoc InquiIy: o Master Name Index (MNI) , o Master Location Index: (MLI) , . Property Audit Trail . Case M~agement o Investigations o Narcotics o Internal Affairs . ,Traffic & Citation . Intelligence Reporting . Division Sta~stical Reporting . Personnel Management: . Personnel Records . Scheduling . Daily Activity Reporting . . Career Development " . Discipline ' , . Mobile Computer Terminals: . City Database Inquiry . Finance . Utilities . Licenses' . Case ~st Recovery . Integrated Imaging Services . PaperleSs Offense Reporting, , ~ Other Pr~sent/Misc. Systems: . Accident Reporting , .. Digital Mug Shots ~ NIBRS Upgradeability Ii Pawn 'Tickets , . Network Man,agement, I, " _ t: , " " ' . I " "'Eij. ; '! ~ r 'I " ' j ... c ~':~ t; . , r ::""0:,; , f ~ . ~ ~ . '::u' '., : ~ >~. '. ~ . . " I '. ,j... , ' "'[j' , , , ", . ',U~ , .1 " '. , , . I::' "'U'J -, .;, , .' . , ::' ft,~ jilJ . Alarms . Seizure Lot Program .. Inspectional, Services . CD Rom in Car ,,', 'i'D' 'l . I .,~ " ~r , , . ~I ' J I, ~ :, . ; " '0 ,eu ,'.' 'I > 'i r~ ~lJ " I ;~~'" '.. ,:1' " 0 } .~, c' '. " . IIIR9 " , ' , , JOHN DORSEY & ASSOCIATES ~~~~'}':;",;'~?')'~t:ifl, ~~~~; '" /",' jr,i" <. .'/'~, ;;'J", l' ~~\$':i:: :~~1i~'~;~;':;::,~::":;,i}.:~ ~~~~~~:..~. r{t;'("'>o!I';.t!~'.'., ,~:<<.~'"i. ., .;i:Wli~'::~$:'l :;,.~:~;t~ ~j j.;'t~"A.li TJ.~" i ,~..' ~";J J. . .':"1!{?~! 'l'. ...~, ,..J ~~ \ '.' 8 . ..' _ _ . ' " '.' . ,.... 4 -t. . ;.1 .'. I'~' . , " , " I, , , < /' ,. . " , , '." The attached chart (Exhibit III.D) is a simplified versio:n of the Officcr Report Entry Info~ation Flow Chart (Exhibit III-B). The purpose of the simplified version of the chart is to graphically portray, the drastic simplification of workflow possible with the use of an integ~ated on.line real time information system. The tedious people, paper and computer processes are reduced. Moreover, if Records is integrated with CAD, redundant data entry can be significantly reduced. r- i f', [' r I., , , JOHN DORSEY &; ASSOCIATES 1-, L [ [ [-~. ;.t [~ " [; [ [ I'~': " , rM L: L L U U U' The key to the chart is the fact that with direct radio linked laptop Computers, officers in the field will replace: (1) the need for additional dispatchers to inquire into NCIC or other systems, (2) dispatchers for sending historic data about suspects or properties, (3) clerical staff to enter datat (4) couriers to carry diskettes, and (5) review staff to check , baseline data on incident reports. The officer will be tied to the 'central system and will inquire directly into databases without the dispatchers intervention. He or she can download the CAD data into their incident reports, and enter the offense data elements directly into the central system. If there is a codi~g error or a data element is missed, the officer will be prompted directly from the central system for the added data. The, piles of diskettes and paper repone; will be eliminated. The officers should become comfortable enough, to eliminate their paper files in the car as their backup system. The on-line feedback about errors will eliminate the need for the perfunctory review being done in the central office and will make data much more accurate. Ari obvious approach to achieving tWs goal is to use newer technologyt communications. enabled, notebook computers in conjunction with an integrated CADIRMS system. Other data entry processes will b'e explored in Section IV of this report. . , ' Office Systems Many departmental staff utilize microcomputers, along with one or more office .automatio,n products. These products are not completely uniform at present; however, most of the programs are industry standards. Software includes: ! ' . WordPerfect word processing . Lotus 1-2-3 spreadsheet . dBase database ' . WordPerfect Office E-Mail & Calendaring " III.I0 1', . i ,I:', ~~:,:' .~t,: >:: " , .r. " . . ~ t F:,:, '/1' ~ ., " I 1 ~({~;..; :~'~; .~:'?' ", .. :>"/ ~x~'~j , . t .'1 ..- t , "I~. ',rs::{ / :.;' , " ,;;,' ,/ :f~,<"iI.;':';" . . I ; ~ ~ !' . '. ~ '" /l~ ,\ 1 '+ . . . ~ ' ~ . ~", ~~ l'r~, 1 !,"'.<( ;~:'3; , . . t'. P: ~:':' ~~,:. " Il .' " c ; , ..,: '.. + I . , r . ' ., ~ ". " " , :., , . :. . > , I .' " ,', ,~. ' ',' , ' > 1 I ~ c," " " j. , " .:'c&', ,f, " ,.. .: " ' ') " , , . ", " ,', ~. r Lr "[, 'i '" '8" I \ . -" , ( '~ L [: ,C F r u .' :C " INCIDENT AND OFFENSE REPORTING, C~ent System Proposed System CAD ]Peper System ~ dispatches Wntes mCl nt report data on paper .' lLtLptoJP Computer System. 'Laptop Computet System ce lPeoplc System , C.~ '~ ette to central o' ce .', Update Records & create UCR '>ID , ' ., '" . '. M!l,' ~ ., . CCIIltral Compu.ter System ' ~ ' E~ter into LAN central system , '6~, 'IL '[ , - ; ; ff: 'Ii ExHIBIT 111-0 " :':U 'U" , , ' :: {' . , , " ,...,,~j , "~' ", III. 11 \, , ' JOHN DORSEY & ASSOCIATES, ~;~\();~;;i.I::I;"\:}j~~',~ ~r.t;,:,'.c,.''\~c>".~ '. ,01, ~:\;)::> ~\. ,:~t: :,/ .:, ,:';:L .:'; ~f(.' ,l.,. !"1 ,.' ,.", ~,~~;f~:'/:}~:': ,.':ic':i: , , . ,..~. ~.L C.'": ..;.:."\~! '.. . " : " "',. '.~~ , ,. ,/-1 ' : ~ I.. . .' I .' , ,: ,} , , 1-;" ~ . > ' , I' ,'1 '. ' " ' . , ' " ' ;, , . " " .' " ' '.,..-. r:, L Microsoft Office Lotus Smart Suite Bor/and Office for Windows WordPerfect Office [ [- [ 1- ,; ", A complete list cif the software in use in the Police Department is provided on Exhibit III-E. A trend has developed toward integrated systems offering E-Mail, and also word process- ing and spreadsheets. Integrated products are beneficial because of permitting conven- ient data sharing among modules and utilizing, typically, a common ~ser interfa~. Examples of integrated products include; The Department might consider' inclusion of one of these in a new system. ~ [J Computer Resources f"\ ' " j , "j Principal police computer and networking equipment are described on Exhibits IlI-F and III-G. These resources include a Unisys A6 used for Computer Aided Dispatch; an ex- tensive Novell 3.11 LAN used for Records and Office Automation, and a small Novell 2.15 LAN for, the Vice and Intelligence Division. 0, .) ". C: " ..1 l~;:, ' 11." . [1 Additionally, 275 laptop computers are used by the officers for ,incident entry. Present systems, which were largely developed in.llOuse, are inadequate. User workstations, office products, and system interfaces generally represent earlier gener~tion technologies and philosophies. CAD users lack intelligent workstations and modem word processing and office automation technology, accessing centralized data processing resources through udumbu terminals (CRT's, or Cathode Ray Tubes). Present and requested workstations are depicted on the Exhibit I1I-H schedule. {J', JOHN DORSEY & ASSOCIATES [ [ L 1T u ~ 0'" Present printers are depicted on Exhibit III-I. There are nine network printers. All printers run from PSERVER.NLM runnin'g on Server PDIA. Printers are installed in Internal Affairs, Patrol, and the Chiefs office. AIl are 'attached to the network and use XIRCOM Ethernet printer seIVers' Others are attached to workstations and are accessed with Novell R.printer. These printers are physically attached and operate directly from workstations. 111.12 . . 'J ! /~::.:: .'tC c.~ ~ ;:<:.. :'..;t"'f<'f~~< '.~ >[\. '.,', , ';'~';}~:r( ;r'<~;>, .;, .': , .' ~:~~ ~~ _~~ .~; :F. '.<,:~. "';.;:., J~.11/! ~.". ~" F:. , c' ~~" ~;., ~ ~ ;. ~ ~ ~l , ~\{~'):; ;,.::!i;,:, · :::'. .\'~: ~("l'" '... ' '. . i I .. '.- '. ~.' 1 jlw',;',,,.,,, :~': ",": ;.:,~;, .'. i:,j,'f"'~./' '.~ i . . 1 { Vt. . I' c.i".c.~...'"l'/;~~~' '~";:~~~.fi;?P:: >:,:'~,:, . ,'.' ,': ' ,,;,1 ~ , ~ [ Alums Permits & False Alanns Accident Oong/short forms) Offense Report Records (MNl.incidcnts. basedata) GwCodes Common Names Dispatch Investigations Statistical Activity Reports PropenylEvidence Internal Affairs Personnel Records/DiscipUne Budget Infonnation Purchase Orders Pension Payroll Overtime Tracking DUI Accident Diagrams Accident Supplements Employee Accidents Traffic Citations Mapping Crime Analysis Juvenile Arrest Records W Il1TDI1lS , j 1 f. ] . .L I Photographs l' r Fmgerprints Vice Data L f' Gang 1nf000000tion , , Criminal Intelligence -, L Career Criminal Information FIJ'C Arson RcporlS , l. Driver's Licence Data Address Data/Mobile Homes L L' ,f cl ." .~;.~~:1"~' .,.~ ~ "" . . . ,.f.' " ..' ~}.., ,/:> :.~ .. '1' " ' f ." .. EXHIBIT III-E ' POLICE SOFlWARE CHART Servicc Bureau Unisys A.6 COBOL , *{ "ADD:>; m1}~j:(;IB aset11~ t&1. %1}.,,,,," ,",Wti X~~~~: ;. ~.-. .. .iY~ 8~~~{t tKt/AFlS,'<+' WWtderctR;~ f41koWnt~6 lWN:dBasel%t}, #?~liiler.@J:r ~W ,~ : wtite:@ ;qrWrdPf~W ~iW?dB~Se{J~ l.,AtUoTritks , " ...... .~~ :jA:ut()Tr.ak~ III-13 .TOHN DORSEY k ASSOCIA'l'Jl:S ~ ( \ " " ~." " , , ',".' , ~ , ' ~~~I' . "T~' !' 'I ;, Mapl1l/0 is the timi.t~d v~rsjon ACISS = private softwar~ vendor running 0.' County Sheriffs system CADD= dipatch program originally pW'Cha.f~d but extensivdy modified by City NC/C= National CritrU! Information Computer MIS= Automated Fwrprint Infonna/ion System CJ1S= CounryJustict! /nformazion System Filer = shtuewar~ Ross=Ross softwore on the Finance Departmelll's Dee Vax 4000 FC1C = Florida Cri17U! Information Celller Moore=Moore software on Unisys A-4 for payroll and personnel Case Management Case Dispositions Crime Pattern AnaJY!iis Research in External Agencies Complaint Tracking WitnessNictim Information Standard crating Procedures Vehicle Maintenance Criminal History Pawn databllSCC Revenues Permits and Accounts Rcceivable Iob Applicant Information PcrsonncllHuman Resources Scheduling Facilities Information Court Auendance Subpoenaas Forms Graphics Presentations Calendaring K-9 bites V chicle Pursuit Civil Litigations Use of Force Incidents Employee Commondations Polc /Procedure cctions > i ~,. , , " ...;\. , ' ;i~ <\ . '. I .~ j (~ c, l. .' ~', , ' t .T c' " . ~'.' ~;~ '. i~\:" . ,,,,,,... ':~~;;~~:.,,',,:;: , , /~.},:::; ;"~ ' (!~/: :.J.. + ' ,/ , " EXHIBIT III-E (Cont'd) POLICE SOFlWARE CHART r- , , I ' , , .r--' r r r.: [~~ , i .-, [ C r~: (' ~ ,.;' [ , I c: ' LAN ' Service Bureau Unisys A.6 COBOL . ~~~t~~ [ -, L l L 111..14 tJ L U' .JOIIN DORSEY & ASSOCIATES ....,.: ,., " , ~ .,' ~ . > . ~ ~ ~'..: I" " I r' I :, , ,~ L C' "['1 ;. ". , ' C [' '. , ,"' [' ,[ , ...., C" , ' '" L' ; J r~, , . [', -f"': l' j r" .. , ' ,'U "r~ L , I~ 'U )'C"" . . , ' :. , . ~ ',' '[" , " C':" , ' , , . < I ~,,'." ~ . . ~ ' . . ' ~ '.. " . ~'. I , .'..' ': 5:~~'" ~ r~ ~ ~:: <: ':'.~~ "l,' .., ....1 " '.( ~. 1'.. ~ " " ,/ .- , ., .', '. I .:T'! .;~; <.~ . I " "!.,':' , , ,( , EXHIBIT III-F Unisys A-6 Mainframe' Computer , Unisys A-6 Disk: 2.5 GBs Memory: 24 :MBs :MIPS: 1.13 , User license: unlimited , Number of terminals Configured: 54, Actual: 38 Expandable to: 144 Operating System: MCP, version 391 Date of purchase: 1988 ' Cost of Hardware: $425,000 Annual Software Maintenance and License: $18,180 Annu8.I Hardware Maintenance: $46,587 Beach Substation 1 terminal via modem 1 dot matrix prinler East Su bstation 1 tenninaI via modem 1 dot matrix printer 1 tenninal 1 dot matrix printer 1 tenninaI 1 tenninal via modem 1 dot matrix print~ 12 sessions gateway, ,There are 3 dedicated FCIC terminal cOnriected to Florida Dept of Law Enforcement (FDLE) and 3 terminals connected to cnSS. These terminals have no connection to the A-6. " 111-15 , JOHN DORSEY &. ASSOCIATES " ;t-}{; ~.:t?/.(.~~';"'. .:: \; ,';': l~~~:" :... ':'~~: " " i~; ',I' ~lv~\:{:< ";- . ...., ",\' ,;' " , , . I 1:- d. I I.: j' . I"" . . .,j' ~..', . )'. ~.:-- . I '1.;1:~ \' r ;, , ' .4' ,j . . . " ,~' i:: , , . . ~, I' I \" ',I ~ " " " , " ..,....... 70 PC's plus 44 Notebooks Vice and Narc 8 PC's plus 32 Notebooks , ,[ L' [-. ~. r I ' EXHIBIT III-G LOCAL AREA NETWORKS I PD1A Server (2) 320 MB ESDI drives 5MBRAM ' 2 serial/l parallel (not used) Novell 3.11. 100 users . 386--20 Mhz ISA 3 Ethernet cards (1 for backbone) (2 LAN segments) I PD2A Server (2) 1.2 OB SCSI drives 16 MB memory 2 serial/l paralIel (not used) Novell 3.11. 100 users 486-50 ISA 3 Ethernet cards (1 for backbone) (2 LAN segments) PD1 Server 320 MB ESDI drive 5 MB RAM 2 Serial/l parallel (not used) Novc12.15 advanced, 100 users 386-20 ISA 2 Ethernet cardss (LAN segments) Unisys 386~20 1989 DTK Grafika 1994 Unisys 800-20 ' 1989 r:, ' , ':"~ r~~ ' "" dBase programr and data Word Perfect Form Tool dBase programs and data Word Perfect Lotus Harvard Graphics Word Perfect Office (0) Pro WriJe 2y lndexinging (word processing) Communications (ProCom & PC Anywhere) dBase progrmos and data Pro Write Word Perfect Multiplan Form Too! Word Perfect Office ["" .. I ., .u' [-" ' I' .,' Office of the Chief Investigators Patrol Services Comm Center --"otal 10 PC's 8 PC's 7 PC's 39 PC's 4PC'g 68 PC's 2 Servers 8 PC Workstationss 1 Server ., [": " ' [ C [ [: ' , , [' [; U'l' .! , 9 PC's Total 70 PC's 60 personal computers Standalone personal computerss . Beach substation 2 PC's - East substation 1 PC Standalone personal computers 20 with Ethernet cards III-16 " II'! LJ JOHN DORSEY ok ASSOCL\TES :\:.>,'., ....,.,..'.,..: 4'.,.: ,~.:,~-:",:',>..' :t" . '.' . "., .)\:,.: :~: I', "".' ;~~u<~';~ 1t -'. ' .' ,. ! ~F .:. , ".~. t 'I .~,:.i1 ,'. .' ", : ", ,; to.' ~ . ;-' . , . i'~~~;,., \ l . ~ ;) $ ',: . . \. I :'~,' ~ ik':; ;. ,.'~:j,:. ' " ,:; ... ,. , T : ~ ~;: ~\~;:~':':,' ,"::l~' .:,',,' ~',~' ~I.~.....' . . .,~ ' c, : ..,~'~,:. r :,.' -f"'+f.f ;1. I'~'I< ~ J" , . ltf":""~' ,'.,'.. . f~ ,.(-:. ~ ". f , " I . .' t.~;,,\. '.......,.,. . ,. < : "-(< . tt U. .. ....~) '> ., , " c'.;' I.'C " ; . c, ' , ; ~~_l"'" (. T " 'f " , , [ ,,[, .{, C';- ".f :". , ~" I :':: p~ ).'; :\.alt . . ,/ , .~ . ; " ,. , I , ,. ,. " " " .' , EXHIBIT 1I1-H SUMMARY OF DEPARTMENTAL WORKSTATIONS , Chief 4 0 5 ' 5 Communications 36 6 36 6 5 5 o o 'Inspectional Services Investigations Patrol . 2 2 3 40 20 30 38 18 27 8 6 30 " Services, except Computer Operations Services, Computet Operations Vice & Intelligence TOTAL s 5 4 o 7 2 16 14 158 1~9 69 9 , , '<I ' , 111-17 , ' JOHN DORSEY &. ASSOCIA'l'ES ~~/;; ':: : '.': .:,' , ': " }~JIii;' :...: ~").:~: "~::".'i ~'tl"": ,'t, ;.:il<!"', ': ci ',,', ' '.'lrcA~'"-f1\t\. T.~~C ~\ . : ' ~~;~~ljY:;~:,;.\.. ,!. :" ':' I, ..J :1f.1~1 f" i ~." ,rt?:,";' :'".,l.: .;".~' l~,. 'r'. ~,~. . t. .. ~I' c < ; , l . ~ . " " ! . .. J .1 . .' ",'~ i" ';", .' .~!. : ,'. ~ ," ;>,'"' .~. .t.,.; ~ < "", ~ ~ ".< ~ -:<"~,:'..'.;.,' ,.':;.,..r. :(~:~.:P~~/fT~t ~'i"'.:.~.r.....'JU~ . . :~. i. r;:f~... ~i ..,..(~: .~'.l ',' I '; , \\'."/~::':/i::\? t' " \......rJ~. !, ,:P,:,,::~ '. " I 1/ ',' J' ~'>i . ::) '} /:;:t. :> ;~~~- " ; ~. ',;>, ... . ,J: r~ 'c' .":' . . , " , , . ,{;~ ". . ': c ; " . " :. ,', ,t. . "' ,. " ' . , , . ", -',1.1 , ~ I '. r . . ::::~.~; '. j"~"t .j . ;,t". "~'!fi~i . ..' c..:1Yi ,:".}! , :}";.';:i~ . . ',...... ... '''A<'' ... ::, j. \ i 'Y:.:' , " '. " " ,. , , , ' , / } t' ..'.. . ,', ,!.}"'>;"i:'> : \" j. ",,: ~;;7?'/. " " :': ;!}<~.~. >;-/ ,: ,. < ~''''t.~;-- ~. " " .;.:.10....'..,:.., . , , , , ,/ . J . ~ .lJ: ! ,:1': '.' './ , , ). " , .. ,,' " .' .' , . ,. ,. '.- . ,,' ~ ~.: ~ .( . . , " '. I ..... . . \ . f , . . J , . ': 'I" ';,",::' '''!' . " ~.. . "/ . , . ~. ' . ' ..: ~. " <J'. . ., f... .;; ~ I, . ". 1: " , ' t "l"t .~', ". (' , . " ".> . ~ :~ L L " " " . . } , ,. 1 ~ ' , , <,', . ~ >: . ~ . ~' .' / '..~~ ~ ..~ I,;. J./".: j";~l~~ ~;~~;: "~~, ,,'. i''''; q .. 1 .. .1 '.' . 1 r', ~ I I ". . ,;....,;, ;, '.~ . . EXHIBIT III... I' [, ': ' , '. , , , " PRESENT POLICE PRI~RS .' r!, t:.. ' , , " , . g ,,;\ .- C' " . " , " , , , ' ....' ' Q :!.l. " .J' ill': " 'r" ~,i :':' .. .' " 0 o. , ~. ." '>, " , I, " , ., f~' .ii" , ,) ; ..,J' . ,',:' [JI ~' , .. .' '. ,0;, ~ I . . ,~. ',. ". " [1!': <,:,,' .' , G' ~"o ~ ,:' 'II., " , G .\1 '. , : , >, C. C.... D' , I ,; ", tr , ' . .' 1st Floor Printers . . Records:' , ) , ' Patrol: Records: Genicom 44~O, 600 Ipm dot matrix HP series II, laser HP series 4, laser Unisys model 37, .laser .' " .'. " .' , " , , ," '2nd,FJoor Printers Chiefs office: Internal affairs: Se'rvices:, ,~yestigations: , Deputy Chiefs, off: HP se~es 3D, laser. . HP series 4, 'laser Epson LQI070, dot matrix , , . Unisys AP 1329, dot matrix Unisys ,Model 37, laser , " , I. .' } , " , ! Vice (2' network. printer, none are attached to the s~lVer) HP Series 3D, laser lJ~stJlPI329, dotmatnx ~I :~. : ~ ,f , Miscellaneous Printers (all stations) 28 p.rinters. attached 10caIly to PCS - non shareable '96 Diconix 18001 installed in patrol cars '. '. , : ~" .~. "} ,. " r~</ "0<' '.,:~ . . H r;":~ '. I , 111-18 , . , " !,'-, I' ", :. ~ ' JOHN DORSEY & ASSOCIATES , rn" ; f: , ~ .....' "1; ,', I ..~:;: . !.f~ ~,,~/',,'\.l," !{tWJ'l1 "I'" " . ., , " ';1'" .' ;., ,,', " J . ,;,'1" 't.>'d'''''~ "<oJl~'.t~ i ),l,j", '"'J'.i\.t""~ .}t'.~r:.."7'i'/;j ,~~~/i ~,,';/:':';,1/~)F~~<i. ~{'r.r!4t ~,>"l"',,, " ,,,,,,,,";"."I"ii? ;d~:'I:->";J>:f' "..!....~).<"~.f..<.... -':""'~r..' {~~ r.~,11, ... '.I')' ,J". '... \ )... '., " " ~!; :.. 'l, ~: ,,'..,'J,::'" . 'I,I,~ , ,,.. i" ~.l':'.. ... ,";~~" "~,' :~l'+. :)(. "l"'" ~r--'':o' i~t;J .~ ~'t'"t.. .. 1""1&('" :r., '''''-Il ~ ~Jt",... ."'~ 0", "J':-(~i d,fl"'~1 J'~ :+ ~~~: >'~>~/t:, ':~;) '~.8.:>n!: ?:?<,:~1 ~''': t/)+jo~; 1>J ~'ift ~~~T.j\ I lo,/~:J 1 ~ '~]:f-:l'~:;/":J~;~',<::".>;':8;;l~ ,J,J.,.n 'li! t.. ..' "" h, "~, 'Ii"-";':>~~: .~'lf':'tt.PI"r'.vrr.J , ~;n!.~'~\. ;~~~~~"~ ',: ::.? ::/;)."f: ~~l~~+ .~..., t",,:r. -'. ~ " J1 r tl'.~ -f1.:. ~~1!?' rf:~}.~\!~~t. lr}.:....,,:~.':y., ~\,: r--~.,r,;<:~'l\i ;'I.;~'~~l;/~": "l;{f,!!!'f,~", ".", ~ J ," ,,".\ .',', ',,",\', ;mi.-:t;li~'; h~.... ~.(.~>"'".;."....-- .....II:.~ ..' f. 'c' ih",,~ .. , ~.: , , " il e i I [ ,[ c, r" r'" 'f' :' " ,[ L' L ~,:[, I" i c._ " Constraints Numerous constraints may impact upon the Police Department, including: . Construction of a new Police ~uilding may impact schedules and timing of infrastructure improvements . A Departmental reorganization is anticipated in October 1994; it will result in having mid.level command staff report to Deputy Chiefs for Op~rations and Services . Funding status for all possible police functions: CAD/RMS/MDT/A VL . Anticipated future budget constraints . . . Slow CAD system processing' precludes dispatchers from providing faster service ' to, officers, thus mandating additional staff to accommodate inherent system ineffi- ciencies .' Low number of Communications microcomputers limits administrative functions for all staff . Lack of integrated CAD/Records system at dispatch inhibits providing more com- plete information to officers; additionally, the records system is down from 2.5:00 A.M. every day for backup, inhibiting the night shift from accessing records . Voice and data mobile radio system'may not provide adequate in-vehicle portable coverage; if the tTUnked radio system is used as a transport mechanism, either the current radio would be required tO'share voice and data with voice prioritY, or a second radio would be required ; r' ,L C [" , :', , ' ;,[' ;,t . Given the highly loaded nature of certain positions in the dispatch center, it is likely that CPD would become very reliant on a Mobile Computer System shortly after cutover. Thus, significant consideration should be given to fault tolerance and backup operations . Inspectional Services Division data is confidential, and must be secured . Requirement for public access to patrol reports, including laptop data III.19 <, JOHN DORSEY & ASSOOIATES /~":~'.:c . j ri:':'l;":::":':~'" :', ",':: ">, t?::,~.',:. 1/: : ,,:~!: .,: \: "":,'~' ,':} ;~}l~~'; .>};'./': " ' .,( ~"Ylr." }, " 'I" "-.; "':ir<~~~:} fiC ...... . .-. ::{;~jt':<',. ,,:,;.. ,'-, , ' I >> 4 .,:: ';" , "I,{ , " ',';".';\. '>[r;:;,; . . . ~; .C. ~'~ f ~1iJ ,', r ;-~ /': J :. ~ ~'f :':' . , , I . 'c' L . .~~ " . . , '. . ,~ ',,;' ., , I ", I . J ;~/I : - ~ 1 >,.,' ':.'1": I 1,' ., - ~ , " 1 ~ '. .1< , .' ; ,; '~ ~ i J ~ 'I .' :~'I " ,. , (' . ~ '. ~ , . ~, .. 'I , " .. ' , " i ., f' , '. ,~ .J .. ' , .r; " ,.', , ' . , !, , I,' ';.,1: h_, . ~ '.. I ' . Need for Police Department to participate in more user training on office automation products such as Lotus 1-2~~ 'f'- " r" I. ~. r;" . , J , ., [, [: I:' ' ,~. , . Requirement to mask certain data (e.g., juveniles, informantS) for making .information public . Expansion of patrol personnel & responsibilities . Some, but limited, population growth . Future requirement for NIBRS data capture . Limited number of ,finance/payroll system access terminals t"'''' , , (, , 1 ' d, . Ina~equate]y trained MIS staff for the scope and breadth of support requiremen~ . Data requirements for Vice & Intelligence' are different from Patrol and Investigations, requiring possible custom development for this function" C" D l..~ C,:, ," ",' . .., [, r~~ i , .~ C~ "-'H [" , . [~' , ' " ['~ , ., " '0.' " . Clipper software limitations rest~ct capability of portable computer operations . Very limited LAN server sto~age capacity '. Users are not responsible' for the data entry or peripheral equipment support (e.g.; changing the toner on printers), thus limiting the capability of the computeT , support staff to work on higher level fmictions such as database cleanup and systems analysis , . Proposed merger of Investigations Division with Vice & Intelligence . ,Concerns with civil liability . Public Records laws . Civil rights violations . Need for security: possible misuse of information . Requirement for file disposal schedules rj\" lr '" III.20 JOlIN DORSEY &' ASSOCIATES U',', " :., D';. ~j(.,{,';~:.}'?'}~:(t{ ilf- ~ .'"". '~ ,';'" ", ,u' .," ~~rC~A~'\:~..i?:~ ~~.i",... ... '/'.., ... ." ,I ~iJ:;::.,;.~':: ',}}' '''::,:' 1},~1!,~~: ~, 1~;l*,"i~:~. ,', ';1 :. ;~-'-:: ' ~.:~i~.:;K-,~: /' ;:>.-:. ': ' : '. ~ /~ ~,~ .": ' ~1'Jf'^" ,",',' , . 1 "'1-"(' t~.~. ~1j';' ,>1<,::, :: ;'(,/..,',;:::.~~'!: ;1. ;'c.( ~ I [ [ ,[' rr L L D r~ t~: ,[ , [~: , , " [ F: L [,I . , J ": l~~ 'L "[ [- , J :[ [: [ , '. I' .... " /,:\t.i .;.~!~~' '1 1\ " , , I ... Training Requirements "Many divisions have voiced concerns about their need for computer training. Additional training needs are evident. Present systems, including laptops, were implemented without the appropriate training being provided to staff. As new application and office systems are implemented, we suggest that significant training monies be set aside for this function. f Systems Development Methodology Several systems have been acquired in recent yeaTS through 'a detailed systems specifica- tion and programming process. Prominent among these are the various records and laptop systems. We suggest that cust~m development of software is a faT less desirable approach than is acquisition of packaged software, unless Division requirements are exceptionally unique in a particular area. Custom development is a risky, typically expensive, process. ,It is also a process which involves Department staff in lengthy planning, testing, and review functions. These risks and addition~l activities can be reduced. by taking advantage of the plethora of packaged software that are available today. Implementing packaged software is not without risks, but these can be minimized through a carefully crafted system selection process, as presently cOntemplated. Once selected, the Department can benefit from shared maintenance costs with other' I police departments, and take advantage of features and functions which they would not have considered in a custom-developed system. Computer Organization The Police Department's Computer Operation's Unit is,partof the Services Division, reporting to the Commander through ,the Assistant Division Commander. The Unit has four fun time employees: ' 1 Computer Systems Commander 1 Micro computer Programmer 2 ComputeT Operators 111-21 , JOHN DORSEY ok ASSOCIATES .y.>,t.; ,,, I . ~' > :~~1~ ~"~': :~: . .' J~;'Y'; ';},,< .,,: 1 . . . . ,:.\: < ..' ~~;<,,:<,> '~~< "'{ , ,f,~~,~"" ".' ,', ,; d, 1 , ;Jlt1 '\ ., .: ' ' ;~K~t\',! '.' > ~.: c', ' , ,I .\.f .. ,I ;',' ":', ,<,~< : ':';,:1',';, ~L~ . , r >, . I,'., ~; ~ll , : ~:!. .', r. oJ j, .:> ','. '.f , ',." " I " " , , 1 " .. " ., , , , I, ~". '.~ r " [ [, r ,,' r 1.,.1 [ I" r ,1 "~ , n .,M .. [ " , , [m " ,l D. C I',~ L . . [ rr u..... ! , " , , i , ", " c .'< ~. " I' I' , . " " c ' , , , 'Each of these individuals peIforms a variety of duties, as would be expected in a small computer organization, which ofttimes, vary from their formal duties and job descriptions. Typical job description Components for each position include: Police Computer Systems Commander . Plans, schedules, supervises and coordinates Police Department data pr~cessing systems operations . . Conducts feasibility studies for new applications of data processing systems . Determines, computer department ,equipment and human resource requirements , for the Police Department · Plans, schedules, and mo~itors the work of systems analysts/prog~ammers · Works wi~ users to determirie the feasib~ity and cost e,ffectiveness of new' systems Computer Programmer · Conducts detailed analysis of defined systems specifications and develops machine logic flowchaJ1s · Writes, evaluates, and modifies programs using various languages · Modifies procedures to gain suitability for machine, process · Meets and confers with departmental representatives relative to existing operations and reports ' ' . Writes user guides and program documentation Computer Operator . Prepares computer for daily operation 111.22 r; LJ U. <. ' I U', · Initializes programmed data into the computer ' JOHN DORSEY & ASSOCIATES , , J.l~ U" . , -I;~ ,! '. 'c.;, ~ "\. '1.:': ..: ~ (J~ >, , ~~\1'>>' ,", ,.. ", ~,~ '.~ .T~t~~ ..:-. '11\1':~: ~.:).... >,: :':~. . ~ ~i'c: "n,t' l' . . ',' ," " ";, - ~i;l~)t(:. ;': .:,";':. <,' ':: :,::'c/ 'r/,},':,>" " .~:. ~ .) , t.t: :;1' ~ .~. .' . ~ J: . "" j. ,.", . ,', . /'t.....", , 'r: [', 0, , , ~..i E' 0, " I~: ,[, ~. i ....; , r~' ,[\ [ , I:; , I' ... :.0 'lJ " e! :[" .' ; ~ '. " L~ '.' 'c'l. . ~ :' \ " ' . ~ ~ ". I '. . , " ~.:.., f' " < ,t. ;: :l+"-i'>""':" !f~' '....>:1(r~ " ..;;r,'<;\~ . I . . .'~' J ,\"; ~~ . . ' " . ,'" : "+- ~ .J .",~ " , , o . , II;: '" , ' ' . ...,.. I '. ~.. ~~. i '. '\.,::, , I I , .', {I '" , " I, 'I " ", " ',/ 'I. . Continuously monitors computer pro~ss to assure cOrrect operation, ,. 'Diagnoses any pause or stop , . Maintains appropriate production and work flow J9b descriptions will need to be evaluated in light of the Department's strategic information direction, as described in Section V. Policies and Procedures ' Comprehensive Policies and ;Procedures will be effec'tive in communicating standards, and will be critical in enabling someone to step'in the System Commander's 'and other , staff roles' in the event that the current person is not available. A comprehe'nsive Policies and Procedures manual has been created by City IS; it should be reviewed and updated to assure compatibility with the new systems and t~chnology' direction, and ' ,organization and staffing requirements, for such functions as: . Authority/Organization . Job Descriptions '. ,Backup and Recovery · ',System Security .Disas~erlRe~veIY 0' . , Management of print queues, secondary printers · Loggwg on users from remote locations ~ Libraty and File Management . Retention periods fOT computC?T files . Job Priority 'procedures 111.23 '~\ , , JOHN DORSEY & ASSOCIATES , ' '.' ... . I <. , , " ~:i~;;'22,:'~;;:~"?(i'~ ~, f,A, .',. 'c' . ':r' ",' ,> .,1 t,.~o rl{ ~~'~~~r)(;~>::~~'. ,;~~,t:.;' :~;:'V~;t 1~'&r"" ,.,' .'~~ t "C', ',,',' ~" ~ CJ~f~>:~:': <~: / : "'.~I:..C:.. .....' ":.' };'!i: , ~,; ';! .,,', '~) .~I "o"l." '.: 'ri~l),;: '~}":.!:<:~'~,:;\~{}~ ~~\?}~Jl\~,l~">,j1.. .; :..'l.~.~:l~~~" ~~;H?~,~:,,;(,",'! ~:,\: ::"',.'J<':::'.~ ~r<{.",:.-VJ" """j" f/-', ,..'~"'" \ .' '. . -. .'" ~~;ttT<~:',(/~:: <:'i:i:~~0;.'.<~ <~"<>:"",! ~.'.~4; ~<"""!c.~ .. I tf: j " J .. l""'; "IlL' ,; ~ .."..,'J<:'.;. "~,,,.:(t',l'i\'.:/'M.',',~~1il~!\~~ "...- '< If. :;'i'"\.....~~.".,~1).r.;;~t.7p,l..'li. .. .. ' .. ,:?t >,,, ',,' ",; , ..V.~ ( ,11,' ~ .'.~ , .~,'~.. ~~t..~~""~';1~.t~,;,..~,,'}f'llj , . . " " " .....' ,~""\ t",\;~Jt'. , . ,'.. ,..,.;:';: ; '/; :':,(' '.;J.., 'i.rt,l , ' . " ' "':';;,~,:;~{;;:')~ . c ~ > . l '. . ~ ,I '" .-t "","',.\ c ': ,,' " ' ,",. 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';", '.. . .1 ".,,'...,',',,':,.T~'\. ..i: 1-~':,.'.: ~,c' '.':.'~.F, J' <' .~:..., I..!....,.~, ./~ ,.'::'t.:t....:.~1\ ~', :.:.i; >.:.1 I:,~{,.,.. C "'~':'''';', ,~'~..". .,;",.'. ,.!,~,.~,.,...,. .;~.,.. ,.,:...'~"< "':>..,'::~'\:,';~'~:)~,~;e,::,'!:;,:'<.:; '(',/.1.., '" ~; I '..r , ., !' .. '. > ~ f < I., .I:>.:.r :'~i~t't :/ ',~ '; .:~~.:.'~ i'. I . ~:.I :, ,'?{,:/:,-;'("I T ~ ~ ~~;. 'J ".~ )<~.c.., . ~: ,~. ':;}. : ~'... .': ~". " . "'1:,, ',",. .~. .~.....~...~.....-t ~,.~ J./" . ....,...,:..,... ~...~ ",'<.. !.: t: ,.+ , ~ '. ., l- . . I. < /.~ ~. '! ~,'~ . ! .~, <'~ . ." ": . I'., , T ", " ::r . : \'" ~. ~~, .', !"l ,.' !"IC , :;: " " .', " '.;\...'.. 'I . ',' Cft , , , I J " .."r "I 'I U"';'" }~":,: ......1;;.' " , . , , , t . Technical Documentation B'~ ' ;,( , ..J.:} ,~, 'i . Software 'Inventory , " , ," (Z,. , ~ .~ I ' <. "t .. . .~ .......~. ~ .~. j.. " , J T'):~ , ffi':r'< . 1.' , .., . ~ ..' ~ .' Wiring drawings . Equipment Inventory 'and Location ',1 . I . ~ . . Training plans/programs '.', 1+5 . '.'.... . 'I", .... , . 'l '. L' " ru' ....,; ..i".'J. , L :~. I ~. ::'; .t...< , .. .' ~ichasingiSupplies PrOcedures , " ,,' , ' .' ,Operational Procedures and ProtocOls I' , " ., .. :.\ ' ,L(, ." t '. / :, ":II'!\:~' .,' '~i(' J >:' ~I'l: , " , .' > .ifl.,. " . ,Hardware and Software standards " ~5\ " rl~ tL ". " ',' " '; t L '. Maintenance and Software Change Proce,dures " , '/1. , , '" ~..r\ ~: .'~"';'~' . ~:..i < " : }~:ii: . . ~, .. '. ~<. , , "I " .' IMG/Steering Committe~s participation and, duties . c. '.' .' " "..tr. " " ~"l . . : .: ; 1 .. ~ I( 'J'!l:,t 'W.~~\; ,~ t " " , , .... ~. > ~ I,' , " . , ,/~ ".1. ;.. ..1' " '.' . , '. " n.l LJv, '" " , , " 'm':':'",' " , , 'I,:: J,' '. " '.r' " '1fj'!\ " I, " ':, ~: .,~rr' '.' :~ ) ,> f' '.' . ' .' I, ., "D',r '. I ...~ .~; ~ ~. < ,.' ,'. ~ '. t. '.. , , "1. :,Cl , , } , " I -: >t. ;"CC. \ . l c. . . .... .' t . , , " . f1g , " '. ~, , ,::f' rn"'! bJ'c hi \ " . ;. ,1 ',{ " ::1' , .' , . , ".,' ,', . } ~ ;, " .> . r " " l ;. " 1~4'. . , " ,~i:~ '. ,...,... ~ ~, " , ,',;} .t;J:: .. ..' ..:fl; . .' 'IJ:~I~' . .J 1-, e;:. "JOHN DORSEY '& ASSOCIAT,ES, , ' :~!t'; , :,' ',' '~.',. ..,:,:",:::,:",:",::.,,>~:>,.,,~~ t. . ~(",. '''\'.~';I.,,~LJ.:'I~ :f::..~~ ~'J" .;;(~J ~\:~l:'~~,b *,,~ ~b~~~\:;Ui" " " ./ " III.24 " }, l' ., ~" ' , , " . . " ,/ .t'tC .~ ~ " :~; :'~ ~:', f{o,;:, , , , I " I < -=- ~. '. ;, ,,. . " '" , , ..';'" 1'1 . t"'C: ~, ; . " ::',}~~' :': ..' }~(';', :' ,,': h." .. ".. ,.d.', ~:t~i~;':;~::!:,':::::';':'~ ::'" :~': Ii'" !'ol ,,', ' ',' ". :';":::: ~ \.~1 ~'. ~ I ;- / l:...ff. " .. . ~';t I : ~ ". '. ~ , .' ( ~ 'I .....: ~ .1. . '[, [, [ [~. L [ [ , [- . "\' [' [ [~ ',[ , 'r L p Li ,I:, ,L 'L: , , . I L'" , , .' Ie : .. : .... ':.[ , , .' .' '.,.t, 'e', . I '~ c ,~~ '. i ~~,;:';: ~ .' ;~~~I'~; ',' : , I, ... iH. . . r . ',: .' " ' ", '~'".".. ,(:,~ .. " / SECTION IV TECHNOLOGY ALTERNATIVES , Introduction Technology advances daily, while customers of the technology acquire products periodi- cally. As a result, the Police Department will always be seeking to' 'catch~up to the current best products. Utilization of these, however, is recognized as importantt as Itprocess Reengineering" approaches to systems development seek to exploit the opportu. nitles inherent in them. Among the benefits are a presently estimated 54% annual . average rate of return on investment on computer purchases.. ' . , Limitations such as a small (four person) data processing staff, and small training budgets, cause the OealWater Police Department, understandably, to seek to reduce complexity and achieve uniformity whenever possible. These will be underlying goals of the information systems plan. As described in Section llIJ the Police Department utilizes older technology for Com- puter Aided Dispatch' (a Unisys A.Series mainframe), but near sta:te-of-the-art infor- mation tec;:hnology (Novell 3.il LAN) for records. The former needs to he replaced in its entirety because of being obsolete, proprietary, hardware; the latter provides some- whiit of a building block for new systems in its ~echilOlogy, but not in the maze of unintegrated application software it utilizes. In general, it is important for the Department ,to continue to achieve ease of util~ation and maintenance, and position itself to take advantage of advances in technologyt through adoption of appropriate, technology standards. Selection of standards are not : simple, and cannot ever be totally error-free, but achievement of high level information ' systems without extravagant expenditures can be achieved. Indeed, a major advantage of a standards.based approach is cost savings. Proposed technology standards are provided in the next se'ction. . , 1 MIT Study reported in the May 24, 1993 edition of Compmenvor/d, P.lO. IV-l JOHN DORSEY & ASSOClA TES " l '. '.;". ~ >' , " Changes in Local Area Networks in recent years have been evolutionary rather than revolutionary. The IBM Token Ring Network became available in 1986. However, it has not become the de facto standard that many people had predicted. Although Token Ring did not propel ffiM to the forefront of the Local Area Network market, it has become a very viable alternative to the various local area network schemes currently available. J~' f~ I~ r': ~-~ [ r: c: ("'; L f': ' tJ [; [ L L f ' L Ethernet is a viable and highly functional alternative. It is an older IAN specification that was jointly developed by DEC, Intel, and Xerox. These companies hoped to make Ethernet the local area networking method. Originally based upon a single coaxi,aI cable, , this market leading IAN has evolved today into a twisted pair-based hub technology. IEEE's lOBASE- T specifications provide for a network management approach which supports Ethernet and a variety of other communication protocols. OealWater has wisely chosen Ethernet as a networking standard. Generally, the preferred approach for organizations today is to adopt a standards-based technology direction, utilizing as much of Open Systems architecture 'as is available and practicable. Such an approach results in hardware independence and interoperability from ODe machine to another. Client/SelVer computing, in concert with the Unix operating system, promoted by the Open Software Foundation, has become the flag. bearer for OpeD Systems, but DOS and Windows are also de facto standards. Offense Entry Determining a solution to its Mobile, Data Communications needs is of particular interest . in the Police Department's investigation of alternatives. . The Department's concern originates with field data collection technology. Most of the present laptops lack hard disk drives; all lack RF communications capability. Both the hardware and software are cumbersome to operate, and serve to impede rather than enhance the Departmental flow of information. On.line communications can be procured through vendors sllch as RAM Communica. tioDS which, charge an monthly fee of approximately $200 per terminal to use their radio communications infrastructure, or this capability can be utilized on either the Citis own trunked or separate 800 Mhz. radio system. Utilization of the existing infrastructure appears prudent. L IV.3 u ,U U" JOHN DORSEY & ASSOCIATES , ' I. .., I, , , , , , , [. r, L' ' , [, I' r~: ,. [ ,L ~[ r, ,[ r.~ , L..' , {'" ,l~ C:' " , [ ,,[ ~j ,[ L L " . .',~: ( , "t . . . /c' ~ , (, :. ~r' .. ~. . C~.':' t, '>c' C ..~ . . J . ":. ~:t I ., ~!i~(:;:, ':, ' ~f' ~',4:, ".. (~\/":.:i ,,~~"', " . . ' .:" $. Laptop Computers 1)e present utilization of the I~ptop computers in the police cars has been positively received. by the officers. In February, 1994 the Police Department survey~d 100 officers who were using the laptop computers' for accident and offense reporting, and found that 60% favored laptops for report writing, whereas only 28% did not enjoy using laptops (and 12% were undecided). Of the 28% who did not enjoy using the laptops: . 17% wanted to return to handwritten reports . 7% wanted phone in reporting . 4% dislike computers These, statistics seem to indicate, that the Inajority of the officers are disposed to using laptops. For the remaining 28% who do not favor using the units, it is possible that inadequate training (init~al training was reported to be inadequate) and the limitations of the present units (e.g., lack of hard disk) may be contributing factors in the incidence of dissatisfaction. The inadequacy of the current systems is evidenced by responses from the accident short forms from new officers attempting to learn to use the systems, such as: ) . 59% believe speed is poor . 50% believe screens are poorly designed . 33% believe manuals are poorly written . 41% believe systems are not reliable, . 43% have no confidence in the systems . 43% are not satisfied with these units (not the technology) , To further confirm officer attitudes, and learn of their preference for future offense en- , try ~echnology, we distributed another sUlvey to the officers, and tabulated the responses. The results of that survey are portrayed on Exhibits IV -A, B, and C. Approximately 50% of sworn officers responded to the sUIVey, with 66% favoring a Laptop ,Computer approach (Exhibit IV.A). Patrol Officers particularly favored this' approach, with 73% supporting Laptops (Exhibit IY.B), some because of the perceived utility of the 'same device for both offense entry, and for Mobile Data Terminal (MDT) applications such as FCIC/NCIC access, and digital dispatch. Among Investigators (detectives), a majority of 67% favored dictation, aD approach which can be vel)' effective for satisfying their reporting requirements. ' IY.4 , JOHN DORSEY &, ASSOCIATES , , p . ,,' , <," . " I, " I " , , , } EXHIBIT IV-A , t-. j' i ... !~ ~ll) ~' sera ~co ,,,5 co ; , 'I i " ::' ~ ~ ~ I :: ~,~ ~~ C ,~ '::: ....... '~ ~ ~~ ~~ ~ ~, ,'~ ~ -::: ~ ~ ~ ~~ ~~ . ~ ..... ~' ~ -- t:u ~ E &l: ~ t:t ~, & ~.~ ~ ~ r" , " (. :l :/ iJ i A !) . ~ '. r t t" I 'j t , i ,'.. I L ~ i , I' " Y J ~ t , } .~ ; ., ... CD ,~ ~~ <.M o Z r, , . ! ' i _."4 ~ i .' ; I " I r ,i. , ., . I . L, , I.: , I i 1-, ,8, ~ ~CD I-N 1 L , , \ ' II .... IV-5 f: " i1.J JOB;". DORSEY &; ASSOCIATES L " '. ,', (,: '. . " " ." , . ., .t. " " ,y- ,,. , ., " 'EXHIBIT IV-B , " ... ID ~ CI) c < o Z fTl WJ , ' ... Q:I a. IV Q. II!D' ID a. ' ~ . 0. 0 ... a. IU -J . , , .. ", '~I JOHN DOUSEY &, ASSOCIATES .' ...., , ' . ~: " " I, , j' " \ ,,' " r~ ! j .- ! , 1 . EXHIBIT IV-C j ( } , .> " i t..~ r [ 1 , ~ i r i ,', ~ ' ;; i .- , ' L ,j ,v r i ... Q;l 3: ~ I/) f'~ c: < L I 0 z [] Ir('''\ ..:. ~ 1,1 l =: ~' ... r II) ...... Q, ~ /l. r::: 'if. BIIII ~ .~ r ~ ,.... ....... (0 I ~ '., lZl ;;. Q. L~ , '=: ~ , 1 ~ .: ~ . I r I 1 , L i Q, I 0 - Q. r ' ~ CD t -I . L_ ! r . . , ' I ' ' ,- I " 1 *' c... , \ 0' If L I L IV.? U .10BN J)Ol~SEY &. ASSOCIATES IJ ~ r' . J t "." ~ fL" , ,. ,: 0<. ~": '1 ~ . . W:;;,~:" f:" , n~;?:. :!~:./,: : ,. " , " {-. C \ . r r- I ..: r~ t, . [,' r' I L r' c t"~ , , , . '.... L [ [ , g ~ 'rL , " l L~ . , L' ,,[ ,! '. ~. ~ . .r, . : ~~; :c~ }~.. ,;;' . ' I .:~~l ~. " . ~,"-l+ ~I . ~ ;!;:;;~.,,: Z1:. ::. l . '!<~ '. .." 't . ..- ~. , . " 'I ,. Standalone Notebook (No Remote Communications) This approach is fraught with many problems. If a laptop is in the police car without on. line communications to the central system, then a problem arises in trying to transfer data between the mobile computer ~nd the main system. Batch data transfer technolo- gies have improved, however, including allowing for a network interface (network inter- face card) or a newer PCMCIA card. Present Department laptops exemplify the problems with this technology. They arc slow, old, inefficient and cumbersome. There is a p~oblem with using floppy disks to enter data, since too often disks are refor- matted after they il;re entered. If a disk needs to be re.read, the data is gone. Thus, , resulting fear, un~rtainty and doubt (FUD) often causes officers to maintain redundant manual records of aU incidents. New, faster and better computers in 'the vehicles will alleviate many present shortcom. ings. Unless they are communications enabled as described below, however, new units will not permit on.line inquiry into the database without voice linked dispatchers.' Al- though newer units have major advantages over the existing outdated units, there will be few systemic differences without communications improvements. New Mobile Computer Terminal (MeT) A mobile computer terminal is a mobile personal computer. It supports fun screen ac. cess to data and a fun keyboard for typing and entering any normally enterable data as would any normal terminal or personal computer. If units are on-line, real.time (com. municati,ons enabled through radio frequency modems), there are many potential bene. fits (as are outlined in the attached chart, Exhibit IV.E): 01, . Clerical: Since the officer would be directly linked into the system, he/she would not ,need to maintain a paper trail of data, and there would be no need to have anyone else enter data. . Errors: By using an, on-line real.time access to the central database the incidence of errors would be significantly reduced. Since the system would give the officer immediate feedback, errors can be corrected before data is transferred into the Records System. It is possible that the significant personnel savings would offset the acquisition and maintenance of the' system. IVM8 JOHN DORSEY &, ASSOCIATES ,', ',1,' 1," t. I" I. : l ...... ,'~i;1-c:" I~ :".' r .:: I~: . 0, . ~ ". c " , , !:'~.' <. ' }' , , , , .,"t ': ( " i'.~' ~~.'....' t.....\ 1> " f- e' I. . Costs: In the short run, this option is costly. However, when one calculates the savings over five years for Communications staff, reduced clerical work due to simplified data entry and better automated statistical tracking, and fewer correc- tions required in data entry, advantaged become clear. r [, [ r'" ., f~ [1 .'j I . Redundancy: This approach provides the least amount of redundant or duplicated data entry and database maintenance. . Dispatchers: This is ~he only viable system that would allow officers to inquire directly into NCIC or other databases without hav:ing to tie up a Dispatcher on voice communication and database searching. Currently, the o~cer has to call the Dispatcher and the Dispatcher or Information Operator has to enter the quel)' into a system (while the officer is waiting for a response) and then the Dis- patcher has to call the officer,' and the officer has to write the data onto paper for future reference. With a direct linkage the officer could key into a the database . without the assistance of a Dispatcher and then immediately retrieve data (without waiting and wasting time), and have the data directly entered into hisJher incident database or word processing document or printed immediately on the portable car-based printer. The unique advantage of this technology would be reducing the need for additional dispatchers/data clerks on every shift. {'" : ,\ .'J [,v. . , 1 .. . Delay in data entry: If data were entered directly, there would be no need for extra clerical assistance to enter data. I": u, ["'~ . , , ,; .. ~. I ~l, L L . Delay in EDP: Since some data could be entered immediately, there would fewer delays in updating files. · Feedback: This is the ~nly option which provides on-line real-time feedback. If an officer keys the wrong code for all incident he/she can correct his/her error before it gets logged or posted to the system incorrectly. . User Satisfaction: This approach would apparently provide the officers the highest user satisfaction level. , -: L · NIBRS statistics: Since this technology will provide for full access to the tables of codes, officers would not have to cany books to identify codes: With the advent of the NIBRS coding, this may become the only viable option for efficient capturing of incident based data. c' [ I' ~ LJ IV-9 ;~', . Ie, ~ .. '<'1;' ~' . '. ....~' . ~.. ~,\. , " ' ".>; ":1':, . .. '"'. .f.~'./} : .:: l ~ . 'V;:,, ~ . .. .. ;,. t~!.: 1',:. ~ .' ~'~;\?:::;'.'; .,.', !<~:; , ':, <" . . r I \ , r~ 1\' I ,[ lr 1 " . 'l J L: L f: ~L L r~ ,- , [ . I L i ! I L, I I ' , i:[ [ L . ' :L. L :l j',. " ..i' . ! , , ,',:'1 ' '.':, , " , ~ t , , ' .< ,', . Audit Trail: Since the system would provide immediate recall and validation of data, this electronic audit trail would minimize or eliminate much of the paper capturing of data. ' · Training: Since this approach would have the required offense data elements already imbedded in the system, the officer's learning curve would be significantly reduced. Uploading offense reports to the Records system may be problematic because of trans- , mission speed constraints of mobile computers, which are generally limited to 9,600 baud (bits per seCond) at the present time. As a result, officers may have to upload reports at the end of their shift, Of periodically transfer them during their shift from remote data stations.3 Although wireless downloading is not yet ruled out, telecommunication down. loading is a process expected to require less than one minute. Pen.Based Notebook This is a ~ew technology which holds great promise for police incident feporting auto- mation.' For example, versions developed by some vendors support pen-based "pi~k.Iist" operation for variable data fields, and keyboafd operation for entry of report narrative. Additionally, they caD provide excellent utility for applications such as preparing AcciM dent Reports, as they pernlit drawing of accident scenes. Key additional advantages of this technology include all those listed above for MeT's, plus a greatly enhanced capa. bility for entering/selecting codes on forms. Voice Recognition Notebook This in another, perhaps even more "cutting-edge," technology which holds promise for use in police reporting. It may be too new to have immediate benefits for the Clear. water Police. Voice Mail This option would permit officers to call a telephone answering machine and dictate their narratives. Apart from the logistical problems to procure sufficient telephone lines , 3 Note that the 'Police Department is currently negotiating with the local banking asSociatio'n 'to have lock- , box phones installed near ATM machines for police officer voice and data use. An RJ-ll jack can be installed for downloading reports. ,', IV -10 ' JOHN DORSEY & ASSOCIATES . , ; " . ~ ~ : f , :.~ "-:-:. '. . . i~~,:/, >'. "';,~''''" ,':":,"/ , " T ". '" .:<,:"J .'. .',.,. :'~' .. ':}'), 'c. ' "'"".., i/>\ ,(, t;~?: 1 'j'; . ,,/::;1 . , ' ~. ./ , " , , . , ~ c. . . . ~ ' -I.: ... ~ 1 " ,><. .I~' , . ( ;. . . ~*<. I;' . C t' . ,'t . ,.,11"" f,.; . tJ i ~ :c ~ ;t:~~(_:,. If ., " ,..., ,', . ' " , ., J' . 'I r' and recording devices, this option has the same endemic problems as would the dicta- phone option. r I ' <, The only advantage of this option over the Telephone option (e.g., A. R.M.S., following) is that if there were sufficient lines and recording machines, there would not be a backup waiting for secretaries to record the transcriptions on-line. Voice Mail, like several other apjlfoaches, increase the need for cIeric~1 staff to enter reports. r; I; Paper r.~ [:, L G {~. ~,; l~\ !' .... C" o ['" , , '.1 C L ,r~ i_ . L Paper is the historical offense reporting option. Returning to it now will result in the same increased clericill staffing burden described above. Although the hype about the paperless police station may exceed tbe presently feasible reality, real.time computer system with laptop units in'the police vehiCles can substantially reduce the current prolif. eration of paper. Coupled with imaging technology, a new system can re~uce paper, par. ticularly with the support, cooperation and satisfaction of the officers. Paper, like several other approaches, increases the need for clerical staff to enter reports. Scannable Paper Scannable pLl-per is paper with OCR (optical character recognition) formatted pages listing most of the key variables required on the VCR reportS. This option h,as some merit but there are a few assumptions that are required to implement this option: .. Officers will be careful to legibly print name and address and incident Dumber ' data on each sheet (this assumption may be difficult to accomplish). . There may be a need for some additional medium to capture narrative informa~ tion, such as,laptop computers, paper, voice Dlail or telephone. Dictaphone As one normally sees in the classic party stunt in which one person whispers a story in the eaT of the person next to them' and so forth, until the last person tells the story -- it is genera]]y acCepted that distortions result from our audio filters of perception of what we hear versus what was said. Police officers, are dissimilar from executiyes who routinely use dictation equipment. Typically executives are not as rushed as police officers, and are more accustomed to using dictation eq\1ipment. An executive's private secretary would know his/her tasks and u' IVMll, U JOHN DORSEY ok ASSOCIATES U. J , . ,', I, , I ~~.;; G r [' ~r: I, r:: J l.: ir L. [ ["', L: [" " IL, ;,[ , I", , t..., [ [ ',[ ,[ ,[ ,'[ . : ~ I , : ',I "Ii.' ,l. . ' ~:.\,::::\ ' ,', , ,- ,.!',' . ". :~,j ..; I, t ',J ~.;:~f t~:,[ I < ;S',;," : t;, ~.:'f.;, '" , )~.~ ~Tt-.-~ '/;.':. ':i I';' " . !ri'~:r I,f,' Ill;. I""" . , '. : , personal speaking and writing idiosyncrasies, wheras a general police secretarial poo~ would be at a disadvantage in dealing with many diffefent styles. Since dictation would' be free form, if the officer forgot several items the clerk would have to verbally Of in writing attempt to track down the officer and ask for the correct answers. If the officer remembers, then he/she will have to verbally or in written form communicate with the secretary. Furthermore, the secretary will have to create, maintain and manage a separate file to keep up with the outstanding incident reports. Although dictation as a means to capture data is used throughout industry and among some police forces, it may not, be a cost effective solution for patrol if one adds the costs for clerical staffing, typing, phone calls, filing systems, and missed data due to misunder- standings or incomplete composition. There is a high probability that the quality and completeness of an incident form would be substantially improved if an officer has to fill in a form on a computer screen (an , electronic form) that promp~ specific questions needed for the VCR or NIBRS re- porting as opposed to the free form dictation modality. Dictation' equipment could be useful for processing the narrative portions of the incident, reports, particularly for detectives, but an on.1ine real time interaction with' the active database will be more critical for capturing the necessary data for management reporting and for accurate reporting to the state and federal governmental agencies. " A.R.M.S. The Pinellas County Sheriff's Office has been using an Automated Report Management System (A.R.M.S.) since January, 1991. Officers have telephones dedicated for their use located ,at several local banks near their drive-in tellers. The officers utilize the phones for entering offense and other police data, talking to operators who call up the appropriate report form on a computer workstation, and then interview the deputies. After asking them a series of questions to complete needed data fields, the operatofs record the narrative portion of the reports by typing in a deputy. dictated narrative. '. The big advantage of tbe A.R.M.S. System over dictation is the obtaining of complete, computer acceptable, reports duling the initial data collect effort. IV -12 JOHN DORSEY &. ASSOCIATES "f' . , l.'.C , , ,y, ' ... . ~ ~ '.. F -i , , , " ' <. '. / ,',' ~~..:~ .. J' " i.": ." I, r- ( , A bottleneck in this process sometimes results towards the end of the day when lines are ; busy and the operators at the Sheriffs Office are tied up~ according to anecdotal reports of Police Officers who know Sheriffs Deputies. Too often, the deputies have to call back after hours from home or go to the Sheriffs office and wait until an operator is available during the next shift. If the City would have to pay overtime for this after.shift hours, then the cost could become prohibitive. ' r: ,- L Further, when the Sheriffs computer system is down, as happened for one day recently, additional problems arise. The deputies recorded their reports on an automated dicta-, tion system. Because of having become depe~dent upon operators querying them to col- lect report data, however, the reports were poorly done and required significant followup. ' [,' r [, IJ f"i ' ,. .A '" l,...~. Alternative Technology Cost Analysis A larger cost problem arises because of the need to hire additional clerical staff to answer telephones and proceSs reports. The present A.R.M.S. System requires 24 civilian employees and 4 civilian supervisors. Based upon an analysis of report volume and processing costs which we conducted with Captain Wiggins of the Sheriff's Office, the Clearwater Police Department will require approximately one-half of the clerical staff required by the Sheriff (12 operato'rs). Ad- ditional supervisory personnel, may also be required. Alternatively, the Sheriffs Office will provide the service to the Clearwater Police Department at a cost of approximately $8 per report. 1"~ ,...~ A cost analysis of telephone an~ dictation is provided on Exhibit IV.D. Generally, it indicates that the mobile computer approach is economically advantageous over either of the other two. L , r: t... [ '[' . , ' r' .- !.' ..... We estimate that the five-year cost of mobile computer systems will be $513,000. That cost is as low as it is because of anticipated cost savings resulting from a reduced Deed for manual and clerical procedures. Fewer Infonnation Operators will be Deeded in the Communications Center because of Patrol Officers being able to do much of their needed research from their mobile computers~ Similar cost reductions are anticipated , ,because of not needing to have Detectives'review every report, and because of eliminat- ing the duties of two'Records Clerks. JOHN DORSEY & ASSOCIATES f ! , L! , ' 'U, ,"U' IV-13 " , , ' , ' , ~'. :..~ OJ': " " ( . I . '~l'. , r.' f . , ' , 1." ~ ~~ c ~ .' I' F:~j~'.';")": ';, {'.,'.' ",' '::, ..,. '>L::,'i",j.: ,~:,~,("" ~,' " " ~.i;f;i:; ~.' ..,:. . "1'I.j" .' ' " ,. i: ,:~i);"~X;/' ,':, '" 1.,f,. :" , [' [ L r L. 'L l , . ' ,'. ,~~:~::.;j: :' 1V'::,. ' EXHIBIT IV-D , FIVE YEAR ANALYSIS OF LAYrOPS VS. DICTATION VS. A.R.M.S. ~ '", ~ ,c.:. :,.'; ~ "':" : : . ~ ':" . .;'." < . + .':. ;,)'::J.;::,:..,'::~,<:',,::,,:':,::,'oPi1o~s .:.. ':-:,:;: . '.' H ~ . . NOTEBOOKIMCT OPfION :',<':>,::',;,.:.-r, (:, :::;T(/,ico~js ;;: . :. ~'; ~ ," ~:.. :. . , " . . . :. '. :. ::~ ~:: :. c: : ".. ", "FiRsT:YEAR/ :..' :.': ,,"':':'5~,YEAR'.::;:<:~<;:' Communications Backbone $ 38,000 $ 38,000 Laptops for 125 cars 1,075,000 1,075,000 Maintenance 100,000 500,000 Savings from 3 Info Operators (90,000) ( 450,000) Savings from 2 Review Detectives (80,000) ( 400,000) Savings from 2 Records Clerks (50.000) (250,000) Total $993,000 $513,000 DICfATION OPTION Dictation Equipment Maintenance Addition of 12 Records Clerks Total 250,000 25,000 300,000 $575,000 250,000 125,000 1,500,000 $1,875,000 Net Notebook Savings over Dictation $ (1,362,000) A.R.M.S. OPTION Recurring payments to the Sheriffs Office Savings from 2 Records Clerks Savings from 1 Review Detectives Total $400,000 (50,000) (40,000) $310,000 $2,000,000 (250,000) (200,000) $1,550,000 Net Notebook Savings over A.R.M.S $(1,037,000) IV -14 .JOHN DORSEY &; ASSOCIATES . j> . . '. . The Dictation Option, like aD in.house implementation of a system similar to the County Sheriff's system, is estimated to require the addition of twelve Clerks to either key re- ports from dictation or interact over the telephone with Officers who call in their reports. This option is estimated to cost $1,875,000 over five years. f> [" . .". ',' . ~ > C J "; ~ , I , J.'" .:':" ",; :.:.~ " , . . , :, I c' " r-; , l' ,', .~ " .' A.R.M.S costs are anticipated to be slightly lower than Dictation costs due to the antic. ipated savings of three internal positions. Nonetheless, because of the $8 per report charge from the Sheriff's Office, we anticipate that the cost of A.R.M.S will be $1,550,000 over five years. Additional costs and complications will arise because of having to procure and operate a separate, nonMintegrated, Computer Aided Dispatch . System, and to satisfy additional Clearwater Police Department Records requirements ' not satisfied by the County's ACISS's computer system. r L.. Summary and Followup [ [- .\1 c E.: " ,(l ~~, ~ [J I~i . U' In summary, we anticipate that the Police Department will realize in excess of a si mil. lion dollar savings over the other two alternatives by utilizing mobile computers. Note that all of the personnel savings will not be realized until all present systems are replac. ed. " , A summary table featuring the advantages/benefits of each alternative is provided on Exhibit IV ..E. Previously described offense entry technologies shown on the left side of that chart are evaluated against the anticipated benefits on the top of the chart, with a , check (-I) indicating that a particular benefit can be expected. Notebook, and Pen-based Notebooks, are shown to be the most favorable alternatives. ,] [,' I'"; " , .~ ,[, [ , c.,.., , . C. ' .,:. . As indicated previously, resolution of tbe offense entry issue is important, and difficult. At present, the Pen-based Notebook appears to be the appropriate solution for the I Clearwater Police Department. Another initiative is underway to further resolve this and. otber issues: A Request for Information has been distributed to several ~undred computer vendors, seeking to identify all possible alternatives, and their corresponding advantages and disadvantages. 'U IV-IS JOHN DOHSEY &: ASSOCLA TES u 'C'.~, ::: ':, . :; ~ " . ' ~ c . " , I,: t' .... '1. ~~. ~>: . . .~;: :"";:. :!~}}\.'}~ ". . ~tf"J" "'.1 .', " ~; ~~1~/ ~~'~ ." ~ . i;. .:', ", ' t{:~:t;",~'." ,",~ '. '." " " r. T' ,f'" [ r~ L r' L_ r.' [ L f ': r L L [ , ' ;:. ,~ I:' , , \!.' " , '!~ ~. :..! 'IL~ . ~. ,~I .,. .' .< (:: ", . f . ,~ , it; ':'~"';;;'::'::m " :;'~: tS::"'~ ':~'", .. ..:,,:~~'-.4''''''':'' :;P4 .JJ:~ ,t.:I " .. k?:~::', , : t... : )1~~%1 f,j~L ': ~I:i~i ~.I... .. '.<~..:;..'~.:) '::::.::.'::; j::;~~:"r:,:,{:; t:?}/~:;';::;,>;; :::< :"CI) ., , " P; 1,' l';U1 ':"~L:,:',:::~ ~ ,~:~ fI,l'4-a,oII, tI.:l - rI.1 ~ ~ rIJ ~ ~ ~ ~ ~ ~ ~ ~ ~ CIJ z E o ~ e: t:: = - a . , ~.: .. \ TO' ,". . "<'.. ,., :':::::,:,.::..']:, :,.~,&';, ~,,':,' ',':':>",',: ).";:\i,:O/? "':4) :r:a ,'.'..,: V" ,', "'/~:,,"~",;,:,,.' (1~1~~j E;:;::,:,' .. "I"'" ,ai".. >:"" ~i)t~~ iili;':::;'~;': , .. . ~." ," .~ .. .:. .' , :' '" -< .~ i-l .. .. "C):,t:I'" ,\:;',..' 'p~,: "', : ~ .. ,+ ; ," t;j;,~;tl:::;>::t', :,,;..i;:,:~ ~~;~)\:~;.:~~:~::<:;":.:: .:. . ".;. ,': .: .'. . ..... //<:'ii::::,:,'t:'.:" ,::,~' :<:,;): '> '> '> '> '> '> "'> "'> "'> "'> "> ..... ..... "'> "> '> "> "> "'> \0 ....-4 >- - "> "'> "> "'> ...... III c:: o '''1 ~ ~ '''1 c:: ::s ~ b Q) ~ o EO: e o :z; '- "> "'> "'> "> '> "'> ~ 0 0 Ql r-f .0 s:: CI) .... Ql CI) 0 s:: III r-f ~ .&.I .c::: 0 :c .;j s::o- ~ 0- -a GlO ., Gl ~ S::~ 111.&.1 .&.I Ql U & C::Ql ClIP, ) U r-f .... cPo ~n:I CI) .... CII g III UlIl Po~ Z Q E1 tlt UJP4 JOHN DORSEY & ASSOCIATES "'> "> "> ~ o ~ Q ~ tI) "/, ~ '> "> "> "> "> "> "'> "'> "'> "> "> "> '"> '> "> "> "'> "'> "'> .. tIl Z 0 H E1 "'> "'> '> t3 H Z I I trI III 0 "-' E1 't1 U III ..!il!O Ql~ Ql ..!il! Qr-f ~ 0:1: mo ~ 0 cD 0 11I0 S::O CIIS:: I-l .0- ~,Q GlO,Q ......... ..:I Ill)' IQl U.... CI) :ti5 I .&.Ial C:..., .....&.1"-' 6 O:Z: /110 0.... 0 OQl z...... PoIZ >S::Z :1:8 . , .j' . . .Il': '. . .j....:.'.' .,.". f. " .j I . " " ~' i I :;, , , ' . ' SECTION V c' [ r, r: r. STRATEGIC INFORMATION DIRECTION Introduction The role of information systems is rapidly changing in the 1990's, resulting in a.co~sider- able amount of confusion in the information processing industry. This confusion results from an industry that 'is in a state of transition With respect to technology, structure, the roles of vendors and suppliers as well as the roles of systems within municipal govemM m,ents. Gone are the days when purchasing large centralized processors answered the complete data processing needs of municipal governments. Today's users are confronted. with a multitude of fundamental choices in architectures, platforms, configurations,' operating systems, and communications alternatives as well as vendors. r~ u U. ,I , ..., Major transitions taking place in information processing include: [' o , .:.-,-' · Moving from hierarchical architectures to client/selVer distributed architectures l"~ ' ,! ' ,,' i · Moving towards high capacity, low-cost wide area networks · Moving towards unlimited external information access through the Internet [re " , , j' .. · Moving from Paper based systems to Image.stored f"; , l ' · Moving'from proprietary systems to open and de.facto industry standards [ r= ' [' [, L Client/Server Distributed Architecture , The central concept is to slice and dice tile mainframe. ,CalVe up the power and ftmc- tions normally trapped inside that costly behemoth (as described in Section IV) and parcel them out to a network of several small computers. First, put a microcomputer on eveI)' desk. Then, ~nnect them together on a netWork and add specialized flserver" computers to do particular jobs such as managing data bases, printers, and electronic- mail sys~ems. Add the right software, and the network itself becomes "the computer". By attaching Dew workstations and selVers, it can easily expand and adapt to the' Depart- ment's changing needs. D' V;. 1 u'~ U: ,JOHN DORSEY & ASSOCIATES ""~ ,. j I" ' .,."." .!}c. . . . :'.,~ I ;. . ,~ ' i 11 :. -':., '1"1, ' I" > . ,P: .,..' ~: ~.j . ",~c,~CI' \7.~ ~Ic ' . ~/,... c . !l,,/\ " . 'Jj~';;) " ~....{ .... '. ': i,r.~; ,.'j "I'>'" ,C..' ,. . ~ 1. ; " '" ['" , ( , ;.l c [') , . . , . < t' : ,l.., l' " , - 'L '['. t ~~ J,' ( .~.~ . , , ' ;'J>~ .~ I ~c '. .~.~,~ c . ,I:.',.. : ~.~Ii~~.+~~~ ' "i.:~~~~~f. : I, ' },,,,-' '.' J) ~~J,I> ~: '.,. . : . :; ~ ," , ' I, . , The architecture consists of four logical layers: the application, the selVer, the client and the network. The user application interfaces are graphical (GUI) with an "int.elligent front endlf user workstation (client), communicating over a local area network (LAN) or wide area network (WAN) to access the shared uback end" processor (seIVer). The use of this architecture provides the advantages of increased hardware and software flexibility, improved system response time, as well as improved user productivity. In fact, research results strongly support the hypothesis that the use of the graphical user inter- face provides benefits over the traditional character-based user interface in white collar environment. Specifically, the research support seven benefits: · GUI Users (1) work faster and (2) work better (complete more of their tasks accurately) than Character User Interfaces (CUI) users, and therefore have (3) higher productivity than CUI users , " , " . .' · GUI users express (4) lower frustration and perceive (5) lower fatigUe after working with microcomputer · GUI users are better able than CUI users to (6) self-teach and explore and to (7) learn mor~ capabilities of the application However, to obtain these advantages, ODe must deal with the higher complexity of Client/Server (CIS) systems because they have many more components than their cent- ralized' predecessors. The networks, operating systems, database selVers, user interfaces, front-end development tools, middleware, processor types, standards~ and design methodol~gies aU complicate the client/sever strategy. The first and, most important component of the architecture is the application. The 'application is the program that TUns on either tbe client or the server. It determines how the user perceives the CIS system. An application exploits the client's user interface for presentation to the user, and exploits the server for data services and some processing. ' However, the shift,iog of application logic to the client side has thrown the CjS model off balance forcing ever increasing processing requirements on the client. In order to'maxi- mize the utilization of the server, careful application partitioning design and development is critical in order to control the ever increasing workstation processing requirements and costs. The back end system, the sCJVer platfonn, must be selected in conjunction with the database server software. Critical issues in this platform include server capacity, database software meeting user performan'cc requirements, and the server operating system V-2 JOHN DORSEY & ASSOCIATES ~ . ,> " , 'c' { , 'J. 'c ....i " ,r- L supporting the chosen database software. Operating systems such as Unix and Windows NT provide advanced features such as pre-emptive multitasking, multithreading, virtual memory management, and high performance Input and Output, which are critical to allowing high performance databases to operate. f- [ r~', [, {..... , , " . ,The client is one of the most important aspects of the overall CIS system, yet most often overlooked. The client is where most of the application processing occurs and where the user perceives the overall system. Important aspects to consider when designing the client is the selection of a front end development system that meets both the program. mer, database seJVer, and user needs. Tools such as Visual Basic, Powerbuilder, and SQL Windows are instrumental in providing effective applications; however, these tools must be selected in conjunction with the processor, operating system, and user' interface. The final componeni of the CIS architecture involves the use of a netw~rk. The network removes requests from the client to the server, and then transports the results back to the client. The CIS design requires the selection of the type of network, (e.g. Token Ring, Ethernet, etc), a transport protocol, and the networking equipment. r:, DATA TRAFFIC '1' L~ C [";, , " (": ...,' The key assets that a network provides to a CIS system are reliability, speed, and bandwidth. As with sizing the selVer, determining the proper network performance is a function of calculating traffic accurately based on the objects and data to be sent across the network as shown below: Obiect 1 Page business letter Standard Data amount 5,000 bits (5Kb) Compressed Data Amount 1,300 bits (1.3Kb) f' , L. .rOHN DORSEY &: ASSOCIATES r~ (.... L [' L., L 'U' fij W 20 page document with graphics , 40,000,000 bits (40 Mb) 10,000,000 bits (10 Mb) Digitized still photography 800,000,000 bits (800 Mb) 8,000,000 bits (8 Mb) I, , Full motion video 45,000,000 bits every second (45 lvIbfs) 1,000,000 bits eveJY second (1 Mbfs) EXHIBIT V-A V-3 " " , : ,..:,:/ ", . J :." l " \~. . :'. ~\ '.. t,' ,'.., . ~ ~ .: .~; . . ~. ' it.. ~: " ~ J".t" . ~.. t f < ,. . ~):~'.' '>',' ;:'~:~ ", . tp:" 'lI:' . . "'.?~f;.." ' " . : L/~.:;:~.~':1 " 'tj;:.. . . :>'{" . ~.' 1:' , . 4 ~>, , . L . , " t.:~; ~ ,: c .. I ).. :~.,.~ : : .:' '. '., L ~~'l'.. ~ "~.!' 'c.. ~ <r:,' ':I-~>: ~"C.Jr> ~ " '+.~'~~.,' I. '''-,1.', '~J>,;',:' '".t " ,'..~' t~'f'cJ.~~ I .:. . ' . " !'~'i~~~ ,;\ . " ~T~~~\>.\.t:...~~ c ,.' + ~'~ 'i~/l.lf[~,1',~", i .~ r<'..;, :." t . . . , C', If" I[ . ' , " r: . L 'L. .[". L, fe I .[, ;[, C '[ " ,[ 'Q" ;'[ L l J ' ' .,' j.~ '. , ,> '. , I, I " . " Once the data volume has been identified then the proper network equipment such as routers, bridges and hubs can be sized and selected. Important factors to consider in selecting this equipment include the mean time between failure, as well as compatibility and interoperability with other systems it must connect to now or in the future. In addition, a network protocol must be' selected which will allow ~or the most effective transfer of data as well as compatibility with other systems. A protocol is a set of standard rules and procedures that Jets computer speak to one another. The major ones include IPX/SPX which is associated with the Netware Operating system, TCP/lP which is associated with Unix and Windows NT operating systems, and APPC which is associated with IBM operating systems., The careful selection of the network equipment and protocol i~ instrumental in obtaining the least cost solution for interconnecting CIS applications across the Wide Area Network (WAN). Wide Area Networking The linking of client/s~rver applications from one building local network (LAN) to an- other.is accomplished across the wide area network (WAN). Some of the options for: interconnecting IANs across the WAN are: . Dial-up analog telephone lines · Leased analog Jines , . Switched 56 digital seIVices . T.IlFractional T.l digital service · Integrated Services' Digital Network (ISDN)' · Public Data Networks · Radio frequency communications · Cable TV Network ., City Fiber Metropolitan Area Network (MAN) Dial.up analog Circuits provide the lowest level of communications between physically disparate locations. These arc the most economical methods for communicating among ,City departmentS, yet provide very inconsistent service and limited data rates. A leased analog circuit provides a reliable service, thus eliminating a common complaint about dial.up lines. It caD be conditioned, enabling communications at a higher rate of speed (e.g., 14.4 or 19.2 kb (thousands of bits) per second. A Switched 56 digital service enables more reliable and higher speed communications at V.4 JOHN DORSEY &,ASSOCIATES ,. I, c '. ',"t..' '{':",~.~::)~]I~:.:r c >, , , .I up. to 56 kb/s. r r" T-l/Fractional T-l digital service. : Alternatively, the City could support data tr~ffic . between principal locations on a Tlline. A Tlline supports up to (24) 56 kb/s for a maximum of 1.54 Mb/s transmission capacity. If less than 24 channels are required, then fractional T-~ can be purchased which provides increments of 56 kb/s. r-, i . Public data networks can provide users with variable services including X.25, and frame relay which are transmit data in packets. This allows for increased flexibility to accommodate data traffic bursts between lANs. Frame relay service can provide high flexibility in data traffic from a 56 Kb/s to 1.5 Mb/s. r [ [ [- r" Integrated Services Digital Network provides a digital service with dial.up 'capabilities.' The bandwidth can be purchased in (2) 64 Kb/s increments for basic seIVice. Radio freque~ communications can be utilized for line of sight data communications. The existing systems provide up to 2.0 Mb/s transmission capacity for communications between buildings and do not incur recurring costs'to the city. Note that mobile police computers will generally be limited to 9,600 baud tt:ansmission rate today. . r'; l; [' [: L: L L L f" \.:... The Cable 1V option is an especially attractive one when municipalities have agreements with the local franchise which require them to support public organizations, including providing drops at all City locations. The remaining option, a City Fiber Metropolitan Area Network, would appear to be a feasible alternative for linking the Police Department and the City Hall. Although not , inexpensive, it will enable over 100 Mbit communications between the two locations, support putting all City Hall locations on a single Local Area Network, and provide capacity for future voice, data, and video applications as well. It would enable the City to make the DEe computers nodes on a City network, permitting high speed data applications for major City functions, as well as for office automation functions. Internet Although it was originally designed for University researchers, the Internet is now open to a range of commercial services and is fast becoming the de. facto national data super-' highway. The use of the network varies widely among users, but primary uses include access to global E-mail between users, information seIVices such as Mead LexisfNexis retrie~al, as well as file transfer between other users such government ag~ncies. '1 ! ai, V-5 JOHN DORSEY & ASSOCIATES u U', I :~ .: ~L:I .' I ).. '. , " , ",~it ".:.~,..} . , 4'~ ~' . ~'. :', ,1..\ ::,.' ". " . ' t: I : \ . . I . .:~~.'< ,.'.,,: '..,,~~ ;j~" . I }- ~ ~., . I r". ~~;'(':l4/~t . ~. ~ ;i'h):'.,') , , r- ,I' ' L,' r- f- "L, i : I I,L L L ,t.', "L , .[ , ';' . . ~ .' : ~I f. I. ~ "',. '.' , " t:,:_' ~ j , ) :.' ',i' " rs> ,"'~:"" ~l'l.";; " , ~Itt..t~,. I . .:. T~'''( : $ ~ <j:': :;:~~ ,:;. , ' h' I:,'~ " ' ,..~ f ~; " . . " , .' , ) " , .' Basically, the Internet is a group of networks connected to one another and to the backbone, which is operated by Advanced Network and Services (ANS). Several 'commercial providers, have established the commercial Internet Exchange (CIX) and have agreed to exchange information over their networks. ' The Police department can obtain ac.cess to this data superhighway by contacting one of the service providers, obtaining a network address, and loading the appropriate, software on the PC. II Image Process!ng .' Microfilm and microfiche technologies are increasingly being supplanted by electronic imaging'systems, which use computeT technology in cOnjunction with, optical disk storage ., to store and retrieve document images. A typical image processing system contains five functional components: " , · A document scanner . A document storage processor .. Storage devices and media . Workstations · Plotters and printers Image processing systems may be either standalone or integrated with the City's existing information system. Although most currently installed systems are standalone, the trend ' is toward larger, integrated systems (i.e., workstations and networks) that rely on , standard architecture and components. As with the older technologies, the driving force behind the development of image pro- cessing systems has beeD the desire to reduce the Deed for paper. The Clearwater Police Department continues to generate a large amount of paper despite its use of computers. In fact, the use of paper negates some of the advantages inherent in computer.based systems. Imaging systems may ultimately improve ~e City's data manipulation methods by b~ging the so-called Itpaperless office" much closer to reality.' Imaging applications are effective when either: (1) large amounts of paper can be elim- inated; or (2) document processing requires frequent access or retrieval by a variety of people. The Police Departments Records Division may appear to be a good candidate , for this technology. V.6 JOHN DORSEY ok ASSOC,IATES :! .". J '.: ~, . r j:. ~~;:'~ . , , ) ! . : ~ E < I, ~ The cost of an imaging system can be partially offset by the reduction in time required ' for manual record keeping activities, and the ability to transmit images on a subscription basis to citizens and other interested parties. Independent studies indicate that staff productivity can increase by 20% when imaging systems are implemented1. Further benefits may accrue to the public if the City implements a Public Information Utility cOncept. [" I~ , r, r" , r' I"". .,; [; C It should be noted that the State of Florida currently requires that optical disks he copied every 10 years if they are being utilized to store documents subject to lengthy retainage schedules. System Architecture The System Design takes into account the issues which were highlighted in Section In. ,The servers shown in Exhibit V-B will incoIporate the specifications described ~ Exhibit V~E, Section 4, where they will he able to store 'data in multiple gigabytes. The bus- mastering architecture will be such that they will proVide rapid response time. The . serverS will be running primarily on UNIX or some open operating system as described in section Exhibit V~E Section 3, in order to facilitate portability of applications. C 1" ~.~ [ [, L L. L. f " ~ However, if an application is found which meets all the user requirements but does not run on UNIX , the network architecture will allow connection of that server and connec- tivity from any workstation. This provides the Police department \\ith the flexibility of not being locked into a single vendor 'solution (e.g. Unix, AS/400, etc.). The Police servers may initially be connected to City Hall to access to City Financial selVers via a radio frequency communications network such as AT&T Wavelan (if additional communications components are acquired). This traffic will be monitored to avoid bottlenecks. However, an Inter~lAt'l communications device (router) will allow for the upgrade of the communications medium to City Fiber Connection (presently being negotiated with GTE) or other high speed public data semce. A secure remote access to the network will be provided by means of a message switch server which will allow any remote user to connect to the selVer by radio frequency and enter a session as if they were local thus allowing users with laptop computers to retrieve or upload data. ' 1 Fisher, MJ., "Digging Out with Image Technology," Datamation 35, (April 15, 1989), pp. 18-26. U' U' U' V.7 JOHN DORSEY &: ASSOCIATES < .' . '. r >< ' " I ," '," ,. . . ~~..'. .' . /'" I. ;', 1<)1 ~, . , '. +: ~. ~ '; " , r I '1 :f [, I r" 1.1 I 1 r' . ' , ~ / . 1 ~ 'I' :i ;1 ' ~ . ~ 1 ; r :i f i \ t L ..... t1 ::: ; 1 E .~ ~ l 1: t3 ~~' 1 t:l~ ,I r ~~ q t 1 \U~ ! f .~ ..:::~ ~ I ~.... ... ~ ~.s: r- ~~ 1ii I :c , i t:l ;:: ~ \U 1:::1, U ,. CjU I L XHIBIT V~B ] :I: JS j; :l c:: 0 - c:: III C .. - . III q; ~ .c :~ ::I a: (I) C ;; - III III (J D III :> II: w I }, 1 \. ; l' " i ' L L, L Vw8 ,l , ' . , <""J~ I,' :'. ;'~' .> 1 " ~ ~. ' ).. .," .' f" , , l : i,' " " , Access to the City DEe computers, while the applications are being used, will be proA vided by means of a router gateway. When the FinanciaVCity server is activated and all users are on the network, :then this gateway server could be converted into a redundant router to the City Information Systems Network. r ~ r The end.users will have MS-Windows 3.x/4.x based Graphical User Interface (GUI). This will allow workstations to access any application on the network as defined in the fe. quirements section. The Architecture thefefore addresses the limitations experienced by the users of not being able to share information, as well as not having access to fast printing. The ' pr<;>blem of limited storage are addressed by providing both high storage at the workstations as well as multiple gigabytes at the seIVers. [- [ [ [ Org~nizational Requirements [J' , The completion of the Information Systems Plan and the acquisition of Dew equipment and software will change some job descriptions,and require some additional services. I] V-9 [ [ l~. .~: (" , , , ('" -, L' r" L t:' .~ [J, The Police Information Systems Department's primary functions will involve coordination with user divisions, and implementation and support of software packages, database management and Network Management. Additionally, a support and management program will be developed which will contain the following elements: , 1. Standard guidelines for procurement of hardware aDd software; 2. Training for microcomputer user;, 3. Technical support for End-Users; 4. Analysis and design of appropriate departmental applications; 5. Technical support for department wide applications such as E~Mail. , Fono~ng are fecommimdations for organizational actions. , Police Infonnaewn Systems Commander This' position will be ultimately responsible for the effective operation 'of the Police Information system. This manager is responsible for the ongoing support and management ,of the Network and all strategic applications such as CAD, RMS, and MDT's. Responsibilities include the review of needs with police and city administrators, the adequate allocation of Analyst resources to specific application requests, maintenance and on-going development of the strategic plan, and planning in order to properly JOHN DORSEY & ASSOCIATES " . U: 1;"1' , rl'.' ." , ,,:' ' , . ~" .' ~ I.'~ i.f. c.. ... . I' t:', .'. , .' ~ ,'oil ~., ~~1::,;~', )~. ';~t>':/. ~,~,.: ',: I ...... ' :<'.. < ~. ';I' ;:-i- ~. 3~~~::',;~\'<' ..' ;lr'l- ~.'f :.~ .~ ~+' ."). ;"~~/ ;.,:+ '<',: - , , ' ,'t " " ." . ~. ", ~'~;"I <, c I . t~~:.~:.., ." :::~,;..... '~ :~~~~~~~ ; '~,:~'. >'.:, d . ~~ . ,:1'1"',1; '," ,,'. l:'~.:~<.:': > '.' l .'.. , r/hl'::" ".. , .f',: i.," i': . .:.,l~ :. . ,~'.. .~ r '[', , , [ [ i-C' .,1 [ [. r' ), [' [, [" [, I [, ,[ ,[ '''CO, " '[' L ' ' "l' \>. . '. ' "', " ~ >: , , , I , ' . ( maintain the netwofk fesources. Network Applications Analyst This position will require a staff membef with expertise in the Police database afea in ordef to provide on.going operational support. This staff will w~rk with the Implemen- tation Manager during the deployment. Subsequently this Analyst will be the primary interface between the various police divisions and the Information Systems Division to resoJve changes to the database and 'interface with the CAD/RMS software vendor. Network Management Analyst Responsible fOf maintaining the network in pfoper order to include server disk space monitoring, network diagnostics and troubleshooting, Network Planning and streamlining. In addition this Analyst will be responsible for evaluating new network products and determining its proper use within the Strategic Plan. End-User Systems Analyst Analyst responsible for expert technical support to Police Information Systems staff during 'the transition., Responsible for providing hands.on conversion arid network integration support of the Windows GUI and systems training to user divisions. On-site implementation management of distributed Police databases to include technical support and installation supervision of network vendors. Hardware/Software Support Technician Technician responsible for hardware and software support, as well as Dew product installation and upgrade. This technician could also support the Public Safety Infor. mation Systems department. (This support will be added when the work volume 'exceeds the capacity of the Network/End. User Systems Analyst) User Divisions Each division will appoint a conversion liaison to coordinate departmental efforts when that department is scheduled for network connection or database development. Backup One of the non-command positions will be designated as Acting Unit Commander in the Commander's absence. Organizational Change Timing We recommend that ~he proposed organizational changes commence this summer, along wi~ introductory training in Client/Setver architecture. It should continue next fall with V-to JOHN DORSEY & ASSOCIATES . I ~I.:,:,":' ,.",.;~~ :~.): [ , .' ; . ~. ,. I ~ ". ~r . ',' . ~".~~Y.~': '. '.:~,H '.'. ~: . ~ , ' ,~ '. ,,' " , , , '- ' I" '.'. ."" ~.'.: ~.~". , , , , , ~. >, ~ ~ );: ': ',;:, t ;':'..' ~;~;. ~';~rM : t... ' -:~~ 1. " " ;.:-1 . ',~';~ . . ~~c~~> .', " " " ,." ~ '.' , , .', " ,';.) ,!. I" '~ , ,.,1 .d ,c~:,,;:".:{,tl:,: ..~': ~ ';.. ,,'if r , I I . .' . .; f:' ~ . 1,< ~:~':~;} .' . !" ,,';. ,': : }rf~~; I, . ~. " . ~ :t . ~ '.'~, r + .~, ~:I " :',.'1 ",:,', .~ ,"fl' . .,{'1' <~/~L " I '.' " " , , , /0 ,. , :~.. ~e +" ,l'+ , I ',' ",' j ~~; ,,"c.. . ~ +" \ j . I ~ r' I, , I ,,> i. " .J' I' ' " , " " ~; ,~ . , ~~~. .' i ~. '>,' , .,+-.,'< "., ',t . ~r;- " '.... " , r c .' ~ , . ,....... . '< , I " rf L~'. I- Z W' ~ I- z, a::: 0'. - ~ ~ N - W z < 0 (!l '0: W 0 U en z ...J 0 - t-, 0 <c a: '0.. w CL "a::: 0 a: 'I W. W ~. I- ::) a.. ;: ~ 0 a::: ,() '<( W ..J U .' p " EXHIBIT V-C Organizational Chart r, L,~, " .. .. , r t~, r' r~~~ ' '[' .i:", c.".. .\;. . ~, . ' 'I':": i U [~ : ",. " ,I " "",", ': '0': , :J ';' ".! " 0:' I,.,: C,. , " , 'I:: J~ ,'" L, ...'...H....'....'~,,:Z,"~,...U,"..""'... ilf!I!!ijl!!ii!!1il~!11~il1~!llltlli!lllljl!ll! [ . ; l [V~ ' .. V-II ;;';llli[:':;IIII,III:11111111111111111111111111 '.... ,..."., '....0 ,,,Ci)..,"',",..........!!l!. .i!!I!iil!!II!illi!i;ill~il!llliillililiil!illll [, : ~ , ~: ;;j ,; L; . : , ':1 ' U' U,'; ~:~i~:'~: .1', .. 'JJ,' :'"t.:v'::. ~ ,/):,,; \'SI!':. ~i!':J l~~v~l1i' 1~':i;j~:,~,;:".. /:,::'~',/T O::"~}~~;~ 1t!" ,~d" ',"",., ;,. ,/" ~:i;,h~',~ ;'~::~, :I~f:,}r.) '~,:'i;R [~, ,"'.<I......~It,I. 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I ,; .'~ . :'-"1 ~ .,..; ,J'''' I>, _ u .~R4 ~ :' I, ~~ltt.1 ~:,: ;". .'/:,::!. \ ~ > ~. c' -}~.~:~> f. t . ~ ;' ~~ .- ,; ;:~'l, ; ~F:\::,/\. ;'~'~j;,; , c~ .....\~. . ~' "I l , '. ~\ :,~ l', '. . {~,:::";,., '.~@7J', , . ~ .4J' \' "J'! I'~" ,~' .' 1" (::.~. ~> },m"" ,.' '~::i: l~W):' . ,- 0'0:;,~:':';~,1 <~ ~~;< it~ "; ; '.. . ~~:::(;:.~;:,~ , ~1 ;1';' " ,: " 4~""" "" ~~ Ji ~ "..l" ~. -' ;. . ". ,i ' " ~ ... !....~). \ .. :'. ~, . " .:, '. . ;!,J'.";"~""'" " : ~. .. ~"" ~'.~ L. " '~,i . . f; c '~;+l,. . lm' ~~~: ':,': . I , ,1:., , , ,~ '"" . \:.:;. ~ :".'+ :,),~~;< '::~ :,:,': ~l':1:t,;. . .~. ~ ': ;~'.~' , ,\: ... , , " , . ~ .', . the 'appropx:iate training program, to equip 'each ~~ffm~p1ber with 'the skills nece~ary for ,,' their designated position. The Hardware/Software Support Technician position can"be : filled in approximately 12~i8 months, depending upon workload/depiutment needs.' . . . ~ . . ' ~ I" , ';,t " ,; . I', I " \- , ' , , ; "":1 . ~r :. . , t, ., ", 'J ',' ."t, . ~ ',.' f i, .. ", . J ";5 '.1. " " ; t.!;.' :',' ,', .,;' ~~.;. . '~ '~ '. .p. .;,. ....: '.' . ~ 1 . " " ,'. , ' .' '...- >' " .: , " " :~T. ~.~ . ...,....... :'. of> . t .' i >: +/~:.:~..~ . .' '. f" .}: ;'.' .', " I.". , , ~ .1-< :', / : '. :,J.' t ,""./. '/' J" f '~" . ., t '. ~" , , . , " '., ." " . ~. " " ' . 1", .~:.~-. "'~>::~:>~ :. :".'. '::. '1 ~ .; .J;: - ~ '>;":':>}') .! ) ~ . ," :' ' ~ "<,' .: ~ , I: , , , ~.:,~t::~> "<fT' I, ,I . I , . ". ,'. . ". "',. " ' ;' i, , , '. ';'.l . . ; , J' , J ',:/.' '/. " " ,":, ,~ ", < "I " " ~. . I . ~: :, 'I, . I'.. ...:.: , :;;;:,..1 ,i.' "." ." " . ".cJ , .. ~ . " . r ,; ,'.;. " ,'>.. "; ~ D . I' . , ,~ . n' o '_, ';.~.( , , .., , ' f:." ' r ,~ .' ' >, J,.. . ';' ~ "u~: '. ; ~ . " , .' " ",I. " , ~~' ". , . ~ . . ',: .' ;, .:' ,~ ", : . ~ .. J. . ~. \ ~ ~ ~ " ", ,', " ", ;~ ~ . ' ~.,,; ."....':. '.' t. + " . ~- ~ '.j '~. :.' . . . p ~.... +. \ ~. J. ',. '~ ' " ' 'F. -' ~ ,'. . 'i , , , , . I . ,I: :," ;'j".~:: I,"'l :'. ',,' (' '. '. 'l ~ . !-~ '. ~I I~ 'f' ;,~ ," I "~ ' , , " " t~ :,j\:, " " , . '. J . , " , . ~ f -t '.< " " ('.> <'f <7 'f;.' ! ~ '.. (,...., I,' " " ,'. ( .; -: I";' : '"':"" ,,' " , ' , , , " , " " , ~i {:' " :".:. " '." 'I' .. ,', '1 . ... ~ ." .',' -,. ,. , ,>t " ;, " ',< " -- " ~. " '. ~:. " ;I i' :' '. (\ ') , .; ::~.\~ , ,~,;. '~"";T "), '. i.": ,.' {.-;) >'>~;;: .' 'j 1 ~ r'.. i , " . ,.' .'1 .\', ,/J. , ' J ,', .>.'~ . ~ . , . .. ~. , , '. '. , ' , I' , 1 ~ :. '- J . < jJ T ' " " .. 1>" ,. I ~', : u, ! ,. , , , " ' , ," . " ',-'\, . ,..... " " " ,. , I' . ',' , , <,1 "rl " ~'. ' , , . ~ ~ . " , f> '. >.: ,'} " " , .''' ~ ,;" '~" , " .J' : ' ", ~ t' 1 ' " .. ". ' T ~ , " .1 " I ,r,. .,' <. , 1(" . , ") , ~ ~ .":.~ , ..r, !'. . ".~ I ~ r. " " " ./'., " '., , ~ '., ' i' , . ~ ' . . , ' ,; " : '/, ~ " , ' ') '1', .' f, : '~::, , , :. ',', , " .t " ~, " '.' " , , ! ~ > i, Y':'12i. ; , 'I. , 'J :'1 \ ,."- t, .: I, ,I ~. . ~T ! ': .. , , "" " ': '. ,.,' ,:,';; , ,~OHN DO~SEY &'~SSOCIATES ': , .'.. 'J ' ~ l ; ~ .' d" ~ .' 'o~ .. \ ,'.. ,. .:,', :.~ ;i';"'~;F">>~I'; ",.,~',:~:<t::::~~}j:;";';':;~,,Jj~~~~D}~(~ ....... ,; " ~ , " - .',F t.,;. " :. / . J. ,:.~~O',I' .', ',1, .' , " ~. .' I I I ~ c, ~.~, .'~ I " Exhibit V-D Open Systems and Standards , r~ ~ f r [ [ ,[ l '" , ' ", r L~, (": , ~ l. .- [ L- Generally, the preferred approach for organizations today is to adopt a staD;dards-based technology direction, utilizing as much of Open Systems architecture as is available and practicable. Such an approach results in hardware independence and interoperability from one machine to another. The Unix operating system, promoted by the Open Software Foundation, has been the flag-bearer for Open Systems, but Microsoft Windows is the de facto standard. However, the ultimate desktop operating system has not truly been defined yet. " There is a strong movement away from closed proprietary systems towards more open systems that allow increased flexibility. Given industry standards and open architectures, the open systems concept is rapidly gaining worldwide support. This will provide for increased flexibility,' protection of previous investments in information technology~ and a wide range of multi-vendor hardware and application choices. Standards are an absolute necessity for multivendor connectivity. Standards provide the open architecture, protocol independence and standard interfaces needed to guarantee basic functionality - users can transfer files, send mail, and perform basic network operations. Open systems also provide multivendor interoperabiIity, support for distributed applications and basic network services. To solve this multivendor connectivity problem. the International Standards Organization (ISO) (Refer to the Glossary for a description of the P~eceding terms) is developing a set of international standards bascd on the Open Systems Interconnection (OSI) reference model that will be a dominant force in communications in the 1990's. The goal of these standards is to create a suite of international protocol standards that can be used by every vendor, ensuring multivendor connectivity. 'To date, the most completc O~I profiles have been defined by governments. In 1987, the United States Congress passed a law th,at chartered the National Institute of Standards (NIST) to create a Federal Information Processing standards (FOSIP) based on OS!. This law also required all government agencies to buy OSI.based products beginning two years after the publication of the PIPS. NIST published PIPS 146, which defines the U.S. Government Open Systems Interconnection Profile (U.s. GOSIP), in August 1988. As of August 1990, the federal government could not buy a network that is not compliant with GOSIP. Beginning in 1994, TCPIIP, OSfl, and Windows NT are r l_ V-13 L U U U JOH!"O DORSEY &. .ASSOC~TES .... r ). ,',I., ./ . . I' f'~ .:' ", [ ,I ~. ': I. ,[ , acceptable to the Federal Government. While the OSI standards become final the U.S. Defense Department's Advanced Research Projects Agency (ARPA) has adopted the TCP/IP protocols for the Defense Data Network (DDN). This protocol has been adopted by almost every major hardware and software manufacturer and' has thus become the de-facto industry standard. It supports wide area network (WAN) communications under FIPS 146 as well as,Local Area Network Communications (LAN) using Ethernet. t,' , IL '[ '.'[: ,l 1 r" ,'L ,L ,[ '. \ , Other standards necessary for a high value network include: . Network Message Service The ability to exchange messages in standard formats enables interpersonal communications and supports networked applications, making it an important part of the network. To support these messaging capabilities OS! has defined the Message Handling Services (MHS) (CenT X.400). The X.400 standard has two' , major components: the Message Transfer Agent (MTA) and User Agent (VA). The MTA !outes the messages while the UA is used in mail applications. . Network File Transfer, FTAM (ISO 8571) is one of the most important OSl applications. FrAM defines a file transfer facility for exchanging information between multivendor equipment. . Network Directory Services A directory service simplifies the user interface to the network. It enables it single network logon and allows users to access network resources regardless of, their location. Directory services also simplify network management for the network administrator by keeping a global database of,network users and services.. DirectOlY services enable transparent access by providing a database of services that allows users to transparently locate seJVers. To meet these needs, the OS! standards provide a definition for Directory Services under the CCI1T X.SOO standard protocols. ' . Network Management Network Management is one of. the most critical areas of open systems design. In a truly open environment, systems should not only interoperate, they should be V~14 ,. JOHN DORSEY & ASSOCIATES { , , , ,H. I "... .. I.~ " ~ . " ',. , , , j I j 1 j , ( i' . ' ,'. . ~ ~ '. ~ -i'- I.. . \', " C ,'l :\~~, , ~~ ' . ~ .it:', ",;c." /', ~ . . '" ~ ~ I" , I ~ . . ~. t '. I \ manageable through interoperable tools as well. Effective network management is based on' the ability of network management systems to communicate with network resources, enabling configuration, reconfiguration, diagnosis and maintenance regardless of the vendor. r- i. . I 1 To meet these goals, OSI has defined the Common Management Information Protocol (CMIP) and Common Management Information Services (CM~S). However the de.facto standard has become the simple network management Protocol (SNMP) and has been adopted by almost every major vendor. [ r I L., f] L; [ [~.~ " ,~J ["'" I' '" L r"o I~" [ L. . SelVer Operating System An operating system is the computeT software that controls the execution of programs and their interaction with computer peripherals. There are several prevalent operating systems available for network servers, these include MV8 from IBM, 08/400 from IBM, VMS from Digital, OS/2 from IBM, Windows NT from Microsoft, UNIX from Unix International and UNIX OSF/l fro~ the OpeD Software Foundation. MVS and 081400 represent closed operating systems in that they Will only execute on IBM machines. VMS is proprietary since traditionally only executed on DEe equipment (although an open version has been developed). OS/2 has been ported to other machines and is thus open but since its introduction to market in 1987 it- has had a limited set of applications written to it. Microsoft Windows NT, although a late comer, has many of, the inherent elements of Unix but since it is developed by a single company, Microsoft, it is easy to understand and support by a multitude of vendors. However the system is still its first release and has yet to , be proven. Unix has for years been' a non-standard standard because of the many different versions which existed for each vendor, (e.g., UNIX from Novell and UNIX , OSF/l from OSF). However, within the last year almost all manufacturers have begun to plan for a common set of programming interfaCes (API) known as Spec 1170. This is intended to provide usC?rs with the assurance that any product they buy that's called ,UNIX is Spec 1170 compliant. However that doesn't mean other operating systems not specifically called "UNIX" won't be compliant, as well. IBM and Hewlett Packard, for example, plan to comply with Spec 1170 and will submit conformance testing, but they have not announced any plan to give up their re~pective "AIX" and "U)(l' labels. r' t f '_I L L ~ 0' 'I I' V.15 JOliN J)OI~SlCY,& ASSOCIA'l'ES .. :~ L::'" , I ~ I . . ), . .' ',. .,.... , ,/ " , ' ., .... r ,[ t r i[ r: f..' , I I" ll... ~ ' f I ' I" t I r: {- f H I. !, L f" L L 'L l .. '-. f. ' ~ 'L, II , :' ~ . " ~ .'. - ~'~;,~il . ~." ' .;t~~.:' . ,l ":c + ' ..~~: c . c . . ..... '/ ~ , \ I, Efforts to further expedite the unification of UNIX similar to AT&T System V have been reached by creating a set of standards which all manufacturers must adhere to and the Federal GovernInent supports, these are known as IEEE (Portable System Interface for Computer Environments) or POSIX, of which Microsoft Windows NT adheres to. Due to these reasons the federal government has chosen multiple operating systems to include OS/2, UNIX, and Windows NT as usable operating systems. However since UNIX is moving towards standardization with Spec 1170, and Windows NT offers the same UNIX features from a single vendor, these two operating systems are the strongest contenders for open selVer operating systems. · Workstation Operating,System The de-facto industry standard 'operating system for workstations is MS-DOS. It is a mature ~d stable environment supported by more than 50,000 commercial and internally developed corporate applications. In fact, more applications have been written for DOS than for any other computing environment. The current installed base is more than 90 million users at the end of 1993. DOS will become public domain software in January, 1995. . End-User interface The Graphical end user interface has been demonstrated to improve the productivity of computer users and MS-DOS is the current de..facto standard with over 90 million installations worldwide. With these two facts the use of the Graphical User Interface (GUI) from Microsoft, Windows 3.X which operates under MS-DOS is the industry standard GUI for DOS machines. However, the new emphasis in the computer industry is for 32 bit workstation and software architectures. Windows 4.X will be a full 32 bit GUI based operating system. If however, there is need to run a 32 bit GUI based operating system that runs on multiple platform types, then Windows NT 3.1 is available. The technological trends and standards suggest a data processing system that is ~pen to various vendors, thereby giving the user the ability to shop for the best solution, as opposed to having to accept the solution and price of a single vendor. The new system allows for modular or Itscalablelt growth, so that the user only . needs to add processing capacity as they need it. The data is kept closer to tbe control of the end-user thus allowing a sense of control over the computing , resources. V-16 ,JOHN nOl~SJO;Y & ASSOCIATES , ',' . ,; d , ,((/:/ >' I. 'J ' . I. .' ~ . J. . ., .". .. I ~, ~ '" " ,e ': i' ~. "',<Sr~.~" '" '/.'/~> . '. . l ~"I. ~. J~ ~~ ,; I ~' r. ..' "; . , ", . .' . ' " ,( .:J .. . . " t . ,:' ,.. ,. \ ,. l ,.., , ~. ..... I I .' . . ., ", , ' ;. . ,', 1:' . ,1"", ~ " .', . . J-.r , , ','. <,1. } ~ ':.. c. ", \(."> '. , '.. ;, . ',j.: . ' " [ [, [, .....' . [, C', '0" , I ~1 , " Exhibit V . E Technolo~ Sta~dards , , ' BaSed upon current and anticipated preferred standards, we provide on Exhibit V-E a summary of the recommended technology standards for Police Department of OearWateT to continue or adopt today. 1. Overall Standards The following guidelines have'been developed to provide an improved information management environment in the 'City of Qearwater. . 1. ' Proposed systems must meet requirements for:' . Compatibility (both across and between vendor's hardware) . Flexibility (across a raDge of power and user requirements) · Adaptability (to changing business functions) 0". , i 'l' ~, , C' , , I .J , " 2. Key System attributes will include: · ,Reliability/Availability of hardware and software to ,offer 24 hour sen1ce · Ease of.IeamingtEase of use End-user interface . Applications software availability · Transparent access to city.wide resources 11 U' 3. Key vendor attributes will include: . Ability to provide complete service and support for all systems they implement " · Be a viabl~, vendor with proven economic potential · Competitive price performance · Knowledgeable sales force. '0:' c'.".., .1. e"""., " , . [' . ,I .r.~ L:' 4. A standardized operating environment offers more opportunities for the long-term , del~veJ.y of cost.effective information systems than continuing to support the customized syst~ms. . r', ' L', ' , , 5. The bardware to support the standardized operating environment :lJlust demonstrate a successful growth pattern (upward co~patibility without major operating system changes). ' . F: Lr , , JOHN DORSEY & ASSOCIATES o U', u: .. ' 'c~'~: ..\....~~l .... ?'t~ V.17 I, :.,11 . I ~ ~..f '1;<", . ':;", .~. \ . Y.~~~'.'.." .:. .~. \~ ~ [tt,:: "::'.f'7'}/': .~~ 'f;1.'t'" ", " ",..,' ~;/:4;T ,:, :~~. .',,:<.c. ," ~ ,. > ','., ..j.:~ ~.-~ t ..~... I r. '. ':" .,. , T.' ~Jf.fr~,!:~:>i )~; '.:,: ':: ,~: ;':,' :\},' ;. ; c ,C J : r~ <, 'r r[ ~r i L " 6. The system software must be supported and maintained by the vendor. 7. A Systems Management process must be used as a basis for all new systems development or acquisition and for conversion to a new info~ation system. 8. A comprehensive procedural and documentation s~andards will be written and uniformly enforced for aU prograUlming and operating activities. 9. All police computing systems will be managed by the Information Systems staff (including all special purpose hardware and software). r-' c l 2. Server Operating System [:, {, r l; ,>, , , 1'["" L ,'r' L Th~ Police Information Systems Department will be guided by the following principles: ' L The pfeferred Server operating system is Spec 1170 UNIX Of ~indo~s NT 3.X, Of recognized industry standard POSIX , but is not limited. Other operating systems are acceptable as long as the vendor demonstrates long term viability, and open ~terface with othef vendors, networks, and applications. ' 2. The most current operating system available for large systems will be installed and maintained at the most current release level 3. System utilities will be purchased rather than designed in-house where possible and will be kept at current release level; 4. Database management, ad hoc inquiry languages and other major systems will be installed and maintained at current release level; , , 5. All the above systems will be supported by the vendor. [-;. , ' !' - 1 ~ Lc L . t' '"L 'J~ ,ft',: ,.~ 6. The above systems will be installed and operated with as little modification as is possible. ' , 7. Provide capability for pre.emptive multitasking, multithreading, virtual memory management, and high performance Input and Output. I ' V-IS JOHN DORSEY & ASSOCIATES ..\. ';C." ," ..' /. '. < ':.,.'", .' fl. l.~. ',j I " -. ' t.;~','>.: ;:,,~,:'..< '~'{: <~:':,;, ':;":;.i .' . . ~ ~{~;,< <, .:"{;:,:-: ," ;~\J;':,J' ':'"" ....', '; }.;~ it> ,. .' ' . , ' "+,, "/.J~;'~~"u_ :'r.:':~:h:,~.~~ , ., , , , ' , , , , , I,. ,. , " ,,' ,J. . t ~ ,.~.":. . "r.', '",; " , ',' . ..1 r'.- L. 1. Basic features should include: . Able to be serviced by multiple, Value Added ReseUers . . Ability to integrate with multiple topologies and other operating !'ystems .' Ability to integrate with Graphical User Interface (i.e., Windows 3.x, 4.x) . All printing performed from seIVers or remote workstation. . Asynchronous Communications r' !'; , [,' [> " [, D: ' -"I 3. Network Operating System 2. ' The network operating system (NOS) musi conform to existing aDd future ,OSI Standards. 3. The NOS vendor must provide a list of installations worldwide which demonstrate extensive user acceptance of product. , [~ 'I',' . ,J ' 4., The NOS vendor m\l~t provide list of 'third party developers which provide value added products. 9. Directory services must conform (or show plans to conform) to CCITT X.500 protocols. '0 ,C 0'" : I, [,1 , , [ [ r,:" b, cO< " , ' '0'- " 'I ' t , ,5. The NOS vendor must provide list of demonstrated installed base in Florida.' , . 6. The system must be able to use TCP/lP and provide interoperability across multi- vendor platforms. 7. Provide a positive price perfonnaDce ratio in comparison to other NOS. 8. Ability to interconnect easily with other major Server operating systems and Network operating systems. 10. Network management must conform to SNMP, CMIP and CMIS. 11. ' Messaging services must conform or allow interface with an E.Mail application which conforms to' cenT XAOO protocols. 12. File transfer mus~ conform (or show plans to conf~rm) to FTAM (iso 8571). V-19 lJ f'l' LJ ~~t~.c~.: <,' t ~< ,I," ~ . '}:!llt~I, >,J\" , c', ~!" ; ~ '-' i ~ , ;" <; c J\t~ ,>-y:-: ',,: ' :!{, ft'.,' ~J~ i ..' f IO:~!~, " ... ,)u ,(':~I '. I ' JOHN DORSEY &. ASSOCIATES i'," " , . '~ c , , , , , " ~ \ .. I r 13. ,[ 'C' '~ ,[ [ [ ,[ [ 1 C ['" , , [" , ,[ ,[" "'[' . I 'l If ,~ . <' . '~.... ,,'.~;' I' ~ . :~~t:,"::,. ~ Network deployment will be provided by the vendor with complete responsibility for operation. Acceptance criteria will de developed as part of the procurement document and will be adhered to by vendors. ' , 4. Application Senter Hardware 1. The server must provide scalability from uniprocessor to multi-processor, within the equipment cabinet by addition of processors. Scalability must also be available by adding other servers within the same equipment line.' Preferably, Intel Pentium 66 Mhz or higher, with ability to grow to 1 GB of RAM. 2. Cap~city to address multiple Gigabytes of storage and multiple megabytes of system memory. 3. Provide positive price performance in relation to other comparable systems. 4. Ability to interconnect' easily ~th major standard operating systems as well as Network Openlting Systems. ' 5. Must provide high I/O performance capabilities provided by technology such as Bus Mastering, RAID-5, PCI, or EISA bus. 6. Factors to consider when selecting the Application SelVer: . Hardware should provide the ability to expand within one operating system . Hardware should provide the option to install non-proprietary operating system . ,Hardware base should allow high quality programmer productivity tools to execute . Hardware should allow a wide variety and availability of DBMS so~are 7. CD.Rom drive 5. Backup Systems 1. The Information Systems staff will provide sufficient backup' computer power to operate critical systems (such as police' dispatch) should' the main system fail; 2. Full backup power and cooling generation will be kept available to operate the data center for at least one day in the event of a loss of commercial power. V-20 JOHN DORSEY & ASSOCIATES , r t" ,J , ~. J,. ' .', : ' , ~ . ~ .~ ~':,:': ,~ " "',' "" . ". .I: fl : ~<~ ~~.~.~ , ,"l", '" " ) ," f J ;,/ . , . ' , , i-- I.. 1. 'The network will consist primarily of LevelS unshielded twisted pair 10 b~e-T Ethernet. [, .1-' ' , . [ '1-' i., , C,:, ..:..!" IJ C " 6 Network Wiring and Topology "2. The backbone will be primarily single mode fiber optic cable 3. Network Interface cards will be NDIS or aDI compliant. 4. The wiring will use a star configuration with intelligent active hubs. 5. The active hubs will interface with the NOS to provide diagnostic ,and SNMP system management throughout. 7 Database 1. The database management system (DBMS) methodology chosen will be used for all Police applications to the maximum extent possible. 2. An orderly conversion plan for current systems to a database system should be implemented.' , ('1' , ,) ... 3. All Dew applications should be compatible with the DBMS to the extent possible. When an application package is selected, a strong preference will be given for packages that utilize the Police DBMS. If this condition cannot be met, and there is a need for interface to applications operating in the DBMS environment,' there 'must be some mechanism for interface between the non.DBMS application and the DBMS 'application. ["" ., i " , .. [ r:: L C, I~.: , , ~ " 1.' . i - 4. The DBMS will be able to utilize Ansi standard SQL (Structured Query Language) to work with the Client/SeIVer model. 8 Application Software , , 1. Unless a costjbenefit analyses proves differently, commercially available systems supported by viable vendors are to be preferred over systems developed in-house. 2. Any packages developed, whether on a custom basis for the Police department by outside vendors or purchased off the shelf, must be fully documented, including source code listings, training manuals, etc., and turned over to Information JOHN DORSEY & ASSOCIATES D, U,: U~ , ,I " V.21 :~t'::,," '; '::':'\'~;: H~;:', ',,''', .' ~{"': ,"'; ~~\':~< ,~< .:, <' .. ".,.' i~~~.::,;:,."':f.!", ,';. ,;: ..'... '/ ~1, .,,\ < , .,' ih '~.: \} .~ "! ~~:;{;~:::\), ':.:: '" ,'!,'" : " , " . , , ~u. t~',. ~ ~ r: , , I, ~, 1: ; ,~ L ,r L.: [ [ t. r': [ ,( L~. {~: . - '[.: , ,G ' , ! '~;i ' : 11' ' (~; L 'r; : LJ< F'~ L 'L ~. ~ . , :,~ ~~y~..~:,: .'~ .} .! '< >, .~ f i ~~I o( ,~ I :. . . -.$". . , .' .~. . , " ,. .Y , . )', ,0 , , Systems staff before the system is accepted by the Police depar:onent. 3. ' Factors to consid~r when selecting the Application Software: . Wide variety of local government application software' . . Availability of public domain so~are .. Existence of aD effective users group · Local government user group · Training . Local Support office , , 9. Desktop End-User Systems Basic features should include: . User Interface , , , - End-User interface will be Graphical and will be primarily Windows 4.X based; however the GUI may run on other operating systems as long as the interface remains the same and performance is not degraded. - Allow f~r consistent user interface across applications. - Transpa~ent Data Access acro~ the network. - Provide capability for future growth and base for future' operating systems. , . · Applications - Logical Integration between applications and da~ - Allow Production of complex documents faster and easier - Reduce learning culVe for new applications . Hardware - Minimum. 66 :Mhz 486DX2 Processor, (Pentium preferred) upgrade able ZIF socket ' - 64k Cache ..: 1 Mb~ SVGA Graphics Card, PCI.standard ' , - 8 Mh. memory, upgradeable - 170 Mh. Disk minimum - 101-key keyboard, - Monitor: ' o 14" SVGA Color o 1024x768 Non-interlaced o .28 Pitch ',' V-22 .. , ' JOHN,DORSEY & ASSOCL\.TES " ' r..Sqt.,t,.;, , " " )~i;lk\l ~>,~ I 'j' .' : .,"..' /.~. t ~,' i!~;]f6:;'" :<;;i: I.' 1, , ,/ " , , ., ~ . c ~.c;- . \ c'. ~ , " , , I I I, - 1.44 Mb. Diskette - Ports : 2 Serial, 1 Parallel, 1 mouse port - 2 Expansion slots - NIC Card, 16 bit minimum (32 bit optional) - DOS 5.0/6.2, as supported - Windows 3.1 or Windows 4.X when available [ r ,~' '\.. [ -{J [, ['" . , . The user and Information Systems divisions will adhere to the following policies when implementing an End.User System.. 1. Be used primarily for the benefit of the funding division except when an emergency situation exists or where the funding division can spare its resources. 2. User divisions will be responsible for justifying and funding the purchase of new microcomputers. 3. Be 'specified, procured, installed, and maintained by Information Systems staff in cooperation with the funding division'to ensure that a favorable contract is signed and that the equipment is properly maintained. 4. Guidelines will be developed to help divisions select appropriate hardware and software and document their applications. [: ' ,.j' 5. Information Systems Division will review proposed microcomputer purchases to assist the division in selecting equipment and software that can be supported. [j, ['" -... C 6. Be furnished with user manuals and training as re'quired by the Information , Systems staff. Technical manuals will be furnished by the vendor. " 7. Microcomputers will be networked to the applications servers and will be fully supported by the Information Systems staff provided they are on' the Information, Systems Division's list of approved hardware. . -. t~ F' [" L', 8. Standalone computer applications, which adhere to the standards established in the Information Systems Management Procedure Manual that can be run on the standardized microcomputer packages such as Microsoft Windows, or other commercially available packages, will be preferred over custom mainframe application. 9. Microcomputer applications should meet data standards supplied by Informatio~ IJ V.23 J;\'.I {j 0, JOHN DORSEY & ASSOCIATES ': oil. "I ~ ,. " i -~> . ~ . I "...' '. :':.::. ~ . 3 ~. I . 'i. , I . \,::\', "::,,:::.'?' l~ r. . ~ ~ -. " "' l' ',-Ic' , 'c 'J,c , J; ': . /.: . ' . , . c/ ; ,f' : :. ,I , .. ,\ , .. . ~. ~ ~ ! >' " .' , W c ,,/: t, ,f.. 'c .,~ .. , , J .. ~,~ ,[ '... ' "r [~ Gc , , . 10~; [~ [ G L~ r F- E [ Systems Division to the extent p~ssible. 10. Laptop, End-User Systems Basic features should include: . User Interface , ~ End~User interface will he Graphical and,'will be primarily Windows 4.X based; h'owever the GUI may run on other operating systems as long as the i1ite~ace ' remains the same and performance is not degraded - Allow for consistent user interface across applications' . Transparent Data Access across the network ~ Provide capability for future growth and base for future operating systems. · Applications . Logical Integration between applications and, data - Allow production' of complex documents faster and easier - Reduce learning curve for new applications J" J' ,_J · Hardware - Minimum 66 Mhz 486DX2 Processort Pentium-upgradeable . 128k Cache - 1 Mb. SVGA Graphics Card; PCI.standard . 16 Mb. memory, upgradeable to 20 Mb .340 Mb. Hard Disk - 90 % full size keyboard - Display: o ,7 1112" inch backlit active matrix LCD minimum o Ability to interface a 1024x768 monitor - 1.44 Mb. Diskette , ' - Other features: Removable hard drive, integrated pointing device, infrared , key~oard connection (capable), (1) Type II PCMCIA, and (l)'Type III PCMCIA . ~ard capability, Battery compatibility with Duracell uD~1I battery series. - Windows 3.1 or Window~ 4.X when available , :[> " , [-" , , TO, L,j (, , : ,~ .- !. ~- , ,,[ .. .. , " 1 ' , 0' ',': i ," . < ~ I ~.. ~e~ " ' V~24 JOHN DORSEY &. ASSOCIATES , " ~~t;::l ':j::,~"'T;?;:(~' ',f;J;.~'''1c,,;:'\-1 . J~.' {;:)-i' ,~~:'..*.'.' ~i!'~~;iij ,""i!! p~~l.tl:'.+ .;. ,,'~..' ,~, l'J:,\P~;i"";'" 'J' J'" 'C';"';, ",'; '~r""\.~ ;,c.:1.::c .'~\,:' ..~i: :..<,. ~~i,l:~\\,}.)l:A .'.~ ~b." '>\,.J.~<~ t" ,r:.r,~, "~.~~L , . ...{ .,~ I " , ~~:?~~"\\,:,:-,:\(' J~,?:" ' \;~:~:,.>'> '; ~ ' ,I ii, " ' ~ . i- . .~ .> " d .1 , ;.'~'". ..~..,,: ., .~ "". ,r Oi ~.f . f' . . i . ; " ,',' . .~ ...."'. .}.~'." ~-. ,':rV.' 'to 10., ... " ':., f"-<C"f" 11 .t:1~.(:~ ~ ;;L.~'.I'1:r.-'~'fr~ 'J-~".~ ' ,', :: ~l' .'~~ :.~, : \.,.~:~ .," j~l'r_ '~. ~.'3:-,,'~:'~I.f~::~1\~~"~!~"~~;~~ . { + \ ,'. '. ,t . ,.),:. /" "I ....\, '- ~ '1-,~ '{f'...i!!t if ',: ","; ':'~: ," I: ",:: ,:,;:':.:C~:';!~:,}h~; ",0>' " ""i'~ . 'i',':~' .J-'\ ~.', r//:!::,.;! I. ~ ,'I: J;....J .1" . ~,~ ',I....'t~~} '?';i;,?~ ", '" ,r ,::: ",\<~ ':";}JI ."' ........;\1. r. .. }, '~'~.' ",:,';':.:~)~{ , .l .' 'J- I. . _ L' '. I. ,', '> { .' 'i" " ' , , i~.;~,. ~~~>..~ I ~~~ 'J .' ) .~.~: . ~. ! /~/~~: ~,~5.~. ;. ~ ~ ..~. <. .' . ! .'1 ", t;fi;,?:~,/'<\ "':.' ,,'i '/. 'J ~) l' ::, :.~ ~~~<l:: ~~/; .;: . J i' J~"~~"). ',I . } :~i:. J..:..\, , :J.'....'~_.+i~'. (_"... J~", " ~~r]'iv ',", '" ", i .' '. . , ~: " " ~ ' " ,;' ", ", , , , , i " ' , '. , ,~ " '" ...' , ~: " " ,', , " 'j,/ .' " ", ..,t. " ' ~ ~ : "ip . .;, :r:.., r < .t. ~ ~, .;" i ' ), . ;. f '.'ie .:, ' " :< ~'. J : ' . ' ~ : } e ~, " 'f, l...C ~ ~ J' l~, I' , '" . ',.;". .1, '."" o( '.~. t, . " 'f'r .,,' , I ." 'I '}, t ~, /, .. I I.: ,.,' 'f. '~.~:.:,..~.. ",~....,,~:.,:;_,'L":'~:, ' , . , " , .. I, ' j:, I 'I .. : + :.. " , , ," . ' ,1; ':~: ' , " , .....,...., t '., . e . ~ > ' ~ ' ..... ~. rl"' ,) '1- ~, ,{, :., ' l' 1.'1 ",' " r;:' F( , , " 11. Commi.mlc8ilons r'~ ;, } ... -UI ~ . .,; 'J , I 1. S~pported communications systems, will, be: " . < l I Q'i{ ',' .I ~, . "" ' -i./',' " " " :i a: ' Radio Frequency AT&T Wavelan {e.g. direct hc?okup from remote . networks' to networkconnecting the' application seIV'erS. ,:, " " " 8,', ,.\ ;', .1.,( ''I..-.J, ,: I, of',<' I , ,b. If traffic requirements nece,ssitate, then T-l or fractional'T.l digital service . or F~ame relay service will be considered. G: 1+.; .', , ':.....: ,', ,. I '. c. Local area network (e.g. multiple terminals seIVed by an Ethernet or fi~er optic hardware) connec'tion, to the application servers. , 0'" . , . , e , " .;J.,':. " . j~,. ',;, 3. . l' ,. '. ,I ~ Local area Network and Wide Area Network Protocol should be TCP/lP ;- , ' I .. ~ , 0' ~ I ;. ~ r', . >'l "~::~' I,,) ,: ",>:",:t " 2. Electronic mail will be installed using the XAOO standard. ;;.., " " ,', '?;~ '.. LJ', ,e ~ ,'e . ' ( ~ +:~ ,:.".1-;'; W,Jf': " J.1 ,. :'~, ,:; r:,":~' WI " " 'I,: ;, ,,' i " ',' t , " , t t.! , ' ~c:: l~ :' r, t, . ~ =< ,\ Q~,:; (,: j . '...:'''1> , ,L: . "'. .;1.' - , , '. , ::"':E~"rj . '$0".. , ")" . .: "'" " , , 't I C fe'l.' " ~ l ,.', \":' I_ . . ,,~ F ::. ~ 'T ,', ! ' 8'>\' " r~',; e :~~.., '" , -' '" " 0.'1", , , '!' ' " "'" .,' ,~. ~~:~ '. :~: , <:',~I .. . . f'q": lJ) " " ~~,' . Y-25 . ' i-'." ~/:~ ~.Tt. ;: ..., ~ t ; , " .' 01' ! ' ".' " ,I . JOliN DORSEY'&' ASSOCIATES f' '. ~.;~: . J ;.' .cO , , . :~?;;,,;: ~. . I 'J. I .:">,:e'.;."', ,e. , , " , "'~,~;;:,j, i ' :' .'''t'' ',; ,,~\i' :;;.~.<j,,,,:," ~:,;, ,,' ,v":"""!',-r,rit.lu'~l;Jl,i: ";'J.:'r",,~..'(l, ~ "~"~ff~'I! ',""'~~I; ~"<'J'e~';'11'~'.f.;- Ir"~ ',:t~\l ?'~ -I Tr..,~:'l'. ]:;. .~~' ,,' ., , ~l..l '1'."'...""'-',, 1,:,;: ""'>l\j:lK~ ~ t"'" '~". I~r~' ~".~"" 1\ - .1" '.~V'...h\::.h1.(.e_,,::,"~; -:~~~IJ,/ . .~~ 1iit:< ~~.}.r\ ~t-~J, ~ ~.~,~~ 't~:r l~"~,,.(,;, >t:1Ji.'i>\"'~~VI~.l''''Nl~ r ~;f:;r~ \.~1+.I~"J'i1' t;'/'-l1~';\A ; ; )'...~.~'~'I")'::}_i,i,'rl;d,f,\Jl: . r~A. ~: "~f~~;'p~j:>l::~'i,<, 'Jli;::~i~ ~i~' 1., ,\....,..::,,,'.,'i", ;,',{""'f! 't' ~"'\~ J" Vo.F.' \i- i~~odr~~"'''f'"t,.t:j.h, 1'.1', (.:~~'''~ , :' ~ ~ !;',,";1i1",' :,1',,: '\!,*A 1,,<:,., \,' ',",," '. ". '4r '. r..Jl,/r.\....~~I~.f;\ ~f.\:...<.~: 1r~.J ~~ . &r.~..,):,' ,.:...:.... ...:-\: !.., ~ ';l'/,"\":: Hi/."'!!il)\""it>; J~1'Sfi (fJ,;:, -"',.,! "~J'"'' J,'!,V}V' ,j ~.~~' \~;.~~~~!.> ~"" ~ }!', :/e~<~, f,;' ,j, U J' ",. ~ t '1'\.'~f~j + h. 'in- T ~ t., '.-''l.,e ,i .,<\'HI.':'\- , ~'.,." >< .. , ' .. ' . ~. t '- 'j Jl\'~,\!., (,;'i";.,:I~ ';;,',~1Y ~~.,~~,~..,,-,f.!~:' ~,; :"'e~ ~~~'I..r4'.~;tT; " . . ,. . ~ .: i' ~ '\ p :::~..:~:.,...:~? . . '.' ' "..< ::~?:!I ': ~ '<,' ;,. , 'I ..~ .~ t'" .:. . :'.! . :/' l .' ~ :~ 'f:' I, '", . " ~. ! . < r, r'~ ' ,[ f:; F:' '[ Cd " ,.:u ["' ,r: L-~ [''-' " , " r ,~ : 1 ~. . . ..~.... ' f- , ' I;' . ';["~ " . "', ;'[-~ " ' .. :./ '[ ,[ 'i ,[ . ;'D " ' :,[: , " 'r: ' %,L '.,,' :,~; :+ I " , }. " 'To , ' " '! , " " ; , , " , '.I , , , ;., . , , " , . " :., '". " , ,I SECTION VI HIGH PRlORfIY PROJECTS Various system requirements were identified during the course of the division intetviews and Department.wide planning process.,' ' ' , , .I , On subsequent pages are listed prionty tasks for the Department. The sequen~ is based upon several factors, not all of which have to do with their importance; e.g., some tasks must precede others. Background information about the present project may be helpful. It began with two major components: ' . Strategic Planning (as reflected in this document) · SYstems Development (requirements analysis, selection, and implementation). for Computer Aided Dispatch and related subsystems: , , .. o Computer Aided Dispatch o E-911 Interface o FCIClNClC Interface o Additional Regional Interfaces o Message Switch o'Mapping/GIS System Interface o Records Management Interface , 0 Daily Activity Reporting o Electronic Mail, o Management ~tatistics/Exception Reporting o Office Automation Integration o Report Writer o Warrant Record Access " As intetviews 'with the divisions proceeded, it quickly became ~vident that deficiencies with the Department's Records Management systems are as significant as are those With the dispatch ,system. As indicated in Section III, records deficiencies include: (1) Network/database unreliability; (2) Lack ,of integration among applications; (3) , VI-l .TOHN DORSEY & ASSOCIATES " ~;~",~r';:',ti:;\~J.~ ~.~~.~, " . !." '.'JJ .1",\ /l:~ ..i.},'.:',,)'-t,: ~"';", :,' ,"' '~~f' ,'\" ,,' I",,', j t~F::<A~':\' <":::1; ~~r", " I ,'~' , ' 'Ii " "~;-~1n ~;:! ~.!~: . :..\..:\ . .t~ . ( .. ';.: ~,~~'. )~j'd,l." i\:" ',,' " ,,-,' , :~~~~~;'i:i,;;;' " ":,:\f :.\,. ,. , " J' :, ,) , ... ~ >. : ?~. ..... " , ," Inadequate functionality ani'ong existing applications; and (4) Lack of application systems fOf important functions. [" 'I ',' . ,[ [' [ [ , l~l ., The C1eatwater Police Department is typical of many law enfofcement agencies in that their existing Information Systems provide inadequate information to management. They are also deficient, as incident capture and reporting systems, and lack widespread accessi- bility for providing needed information to staff. The laptops require use of a specially' designed incident form which does not provide for ease of use, or satisfy other depart- mental data requirements. The present systems inhibit the work of the Investigations Division, whose records searches are often very time consuming when performed'manually. They serve more as r~positories for selected information (and even that is limited to two years), rather than , as aids in conducting investigative procedures. Asa result of these concerns, we met with the IMG Committee and worked out a general plan for upgrading the Police Department's Records Management capabilities, as indicated on Exhibit VI-A. , [""\ ' 1 , .;i , C, C [ [ ,[ [ [, L ': U 'U', U,: Applications planned for neaf term implementation include all the major Records Management Systems (Incident Reporting, Uniform Crime Reporting, Crime Analysis, etc.), plus Personnel Management, Mobile Computer Terminals (MCf's)~ and other functions. Some functions planned for later implementation may be moved into the current proj~ct if time and moneys permit. Listed projects f:1re generally oriented toward several key themes: · Major application improvements · Application integration . > Additional application systems . ,Infrastructure improvements o Standardization o Networking VI-2 '., I' JOHN DORSEY &. ASSOCIATES ~'> /.., ",,' , > :'. >:;' i~:~\<.'!: ',' "" '.. w,\i:",\':f~~:~.' ,',::~: ': , '1: ',:< '",1." ,'" . ,... ';'. ' t~'1i~,j.' ~, I':..' . f. J",f"" . . I ." '~J./,~,.,/'''~:~~', :,. .;'\1~::".~~..~l~' '> '. ~.o:l..' 'j-t:.. . ~ , l ~:' '", , " tb~,., ~~'~: ~.~ /: " ", , . ,I \ . i [.,r l i i-' I I , \ if L EXHIBIT VI-A CLEARWATER POLICE DEPARTMENT RECORDS APPLICATION PLANS :fNEAR:"':': :'2i:f"" '~5";'''''~ ,.",'.' ':;:::"APPUiCATION';SYSTEii:";::'::;:\"/,',:'/,,:,,:,,,,-;:: ~R*?' d!~ [~i) · ...,.....::t,\;~i!llli~~{~t~;A[f,~~~~~l!~t~;~~~~~~1}{I~ if ..; ..; · Records Management System . Incident Reporting . Uniform Crime Reporting . Crime AnaIysislPin Mapping . Ad Hoc InquiJY: o Master Name Index (MNI) o Master Location Index (MLI) . Property Audit Trail . ('.ase Management o Investigations o Narcotics ..; ..; ..; r [ [ ,[ 'L [ L. 'L ~' , ' I, ..; ..; ..; o Internal Affairs ..; ..; . Traffic & Citation . Intelligence Reporting . Division Statistical Reporting · Personnel Management . Personnel Records ..; ,; .; ..; J . Scheduling . Daily Activity Reporting . Career Develonment VI-3 JOHN DORSEY &; ASSOCIA'l'ES '" , I , J .', : " " ~. . . ~ . , "{'.::.":', I ' ~. <.:.:~:I~.' ~ . . "" , . A;.("~:::;'" " ~; <",' ::.,. : r 1:';',. " " I I , ! f ' ',... ~~J ," . .~ , ...~ . c "I' ' , .1, : :,r ,Ii :.' ~ : !/; . ,:}{i:;, '" . ',' " ';:;, .1' > ',';',. .' .' r,:. ,/ >1, . ' I' c:,:":::' ;":'":' ~'~'.::: +." .>' ,d "(". '<..... :.:....... ..,.. ...; ..:>..:c\......:;/;..::.:< ,. '.", :"~,..".., ::" ;".." .... c....::.!~:::;:.~(}~..;::.~;:::.~(::.:::;..:~: 'NEAR',', 23 '4-5",' ,.., ,APPLICATION SYSTEM, '...., ,", . ,;~~';:1 ,~:,.', : ~.,. .':":";.:i:""<,,.::,.,.,::'..::n!{;~':.::(;'(""j)':';,i:,;.Jf;iti;t',,! v v r I [- r- v . Discipline . Mobile Computer Terminals .AVL . City Database Inquiry . Finance . Utilities . Licenses · Case Cost Recovery · Integrated Imaging Services · Paperless Offense Reporting · Other Present/Misc. Systems: . Accident Reporting . Alarms v . Digital Mug Shots . Seizure Lot Program . NIBRS Upgradeability " . InspectionaI Services . Pawn Tickets . CD Rom in Car . Network Management I_~ L U' r' v v v {-, [~", " r: 1". v r~": v L v [ (" .~' [ "; ... 1, '. '. L v v v v v v v " \ L v VI.4 IJ JOHN DORSEY &: ASSOCIATES cO', , ' ,; J'.r \': 1, . '), r ,G :L.i; . G : L~.~, 'r;;l l~'1 [~' ., F~ t~.~ [,:-; I . " ~~ , [' " ~ (t, I /\~ ' ',Lf '[,,:: ) ~- , [; ,is' . " , , E~ Li' ~:0 " 'U':' , , .: .: , 't~ , ': ,.: . , , ' . , ' :"" : 10" J,O" "ill' ~ , , " ",' i ' ' ; . 't'. .: IJ" , r.... <'I. : ')' '> .Ii ' . . -~. ~. . '\:E' " " . . '. ~ r ~::.. ~ , . I' L 'f' . " . I . I t.. '. " ~~ ~.~ ':. .'~..~, -;/I.~~ ~~. : ~.;"; ;',: ~11~~t; " . . ~ : .. l i Ii }~', I, ~>f~ :r..~:>1~ 'I :.). ..~ '>." . t' .~/~~1:: ~ ~..." .: ;", ~ . ..' ~ "+f ... . , , ,.. . I, . : ~ '. 'I . . ' t '. L:"':" I.' . T . ~ ... " ~, . . 'l : ~ l'.', ~~ ':~~f:.l :i-. , ' : " . ,', . ',.11- . ~ . < , : > .,~' , "':,~'::':'H , . ,', , " '.J " .," If. '. -.',;' , . ," t' , , , ' :~,:A~~~ l :,~: , I , ' '(7 " '.~ .r~ ,<.." ~ .... . '.~:~ '.' ; ,1~ -:.-" . , . ,J , i .J ,; ,\' .; ".. .' . ,"; " , , " f' : ; ~ '" I " " , ' I' ~ > ~. ~ I " .t' . " ' 1'" , . . ,:', ~ ," /0'. ",<<' ~. , <. , ( " , , I . Systems Development Controls Selection of new Records Management Systems (RMS) coincident with the selection of ,3 new. CAD System Will be very important" as there should ~e substantial integration between the two major Police Department functions. Evaluation of CAD requirements can also inch~de determination of Deeded data elements for. Records, and assurance of interfaces and compatibility of computer architecture with Records. J Like CAD, RMS enjoys significant benefits if linked to ,the other system. RMS 'is dependent for initial 'incident capture upon CAD, and the selection of an RMS system at the present time will allow for achievement of compatible' systems utilizing common ' 'tables, mapping systems/geofile structure, and operating procedures. ' , A schedule of the new projects resulting from this planning process planned projects, but , excludes projects already funded in current budgets, is attached as Exhibit VI-B. , . ' , ' .. 1 I . ~ .' " . " , . " " ,. .' , " " . . , . " " , , ',1 ',' ; ~ " ,.,. , ' VI-5' . , , i JOHN DORSEY d; ASSOCIATE,S, .' } . I , : . r , ~:~)~'{; r;::lV : .~f:,~": :J:'i~,i ~:1t~;f~':{ ~~",!'" .' , ".' "",,,, ",1,"..' ~i~:ii'.(;~~..~S;:;:;.:;;;;i~ ~,.,,'" ,~"i.:,.., ' 1~ (If, !f.:>1{\ ':}(~:,\~1~;0.\~:, r ': ~.:)> ~d~'~~\~:':~ j. 'J A,~ .., .. ," . f' ' ,', .,' ",.<' ~~J""\\..V"~I">: '~~",~.","'.;",' 'c \\'):~ ~:l\'r,~f :"~l~'l~'i';"~T: ' l :,,:t)t\'!J, ,.' , :.:;~~:, r;~>, <f~:;' ,;~:~:~.~ :{~~\~i i~-... I "l.~' . t ~ 1'1 ~ ' , \ . t oi .~ , ,t;~!:~~\::;:/;~r}:.) }~<j~~: ~~(..J/!A~':"Hj,'L: '...... >..~ .:..~: 1 I " I . .+' . "~I "> , t(... ~.~ . , '. r::!~;~, :. . .<,. ,/~~\" '." ' , ,. , '. EXHIBIT VI-B INFORMATION SYSTEMS PROJECTS ::',<II)':::,::;:':PROJECT:'". ., ',', :':DESCm'mON,"', :::' PRINCIPAL SYSTEMS IMPLEMENTATION ACTIVITIES .A SYSTEM Select vendor(s) to assist the Department SELECTION in acquiring an upgraded information sys- tem cap~bility for the Police Department, including CAD, Records Management, Traffic Gitations, Property Management, Mobile Computer Terminals. Imple- ment Open Systems per guidelines pro. vided in Section V. B VENDOR Negotiate a contract with new vendors. CONTRACf Preference will be to engage a prime contr~ctor who will he responsible for systems integration; project management; implementation of public safety software, hardware, and cabling; training; testing and implementing mobile computer term. inals; and all other activities necessary to achieve the planned project. C SYSTEMS Participate in computer systems training TRAINING as prescribed in Section V. D COMMUNICA- Prep the Communications Center for TIONS CEN- near term implementation of the new TER CABLING CAD system by installing a temporary infrastructure including computers (to be moved to the new Headquarters, when available) and cabling systems. 'E CAD Review Computer Aided Dispatch speci- MODIFICA- ' fications and capabilities and arrange for TIONS any needed program modifications to satisfy the requirements of the Communi- cations Division. VI-6 t ,~ j . . .... ,n'MsiONS , ' . r- r r- L [ (7; , N L 'l~ ...' r'" L j" L. IMG, Consultant IMG, Consultant, City Attorney Computer Operations Vendor, Consultant, Computer Op. erations L Vendor, Consultant, Communica. tions Div'n {' l. I.~ L, L U U JOB!' DORSEY &. ASSOCIATES '" I, , t'., ; I : I ! . , , l f ' I L I ; \ 1 :L J ;L [ L l ~ " ~ ~ EXHIBIT VI-B (Continued) :,',';'IP::';:: "':""PRomci ", " ,: ,;, ',', ,'P'.... ':,,' ,,' ,'".., : >::.,; ," ';DMS#)NS::/h,~, ' ' "..,. ,", DESCRIPrION'" ,,"; " ~:'. ", ; ;: ~.; . . ", : ' '~ ~ '. .;:.i>;{.:"'::"'::",""'" ". . .. ...+' c.' ".' . : <.:":. '~.,~~. '" .' F CAD IMPLE. Implement the new Computer Aided Dis- Vendor, MENTATION patch System, providing support for Communica. Dispatch, and also the ancillary functions tions Div'n, . as identified earlier in this section. Computer Replace Communications Division work. Operations, stations to meet new intelligent worksta. Consultant tion standards. Develop a plan for comprehensive testing and careful implementation. 0 MAP/GIS Implement a non-proprietaty, mapping Vendor, CODING and geobase system sufficient to meet the Comunica- requirements of CAD and Crime Analy- tions Div'n, 51S. Computer Establish the necessary geo-file tables and Operations codes to operate a mapping system in conjunction with the Dew Computer Aided Dispatch System. H CAD TRAIN. Provide phased training for all dispatch. Vendor, INO eIS and Communications Division staff Communica. for the new Computer Aided Dispatch tions Div'n System. Vary shift schedules and arrange comprehensive training to ensure effec. tive implementation. I NOTEBOOK Based upon the results of the present Vendor, FIELD TEST RFI process, Patrol SUlVey, and vendor Consultant, selection, conduct a Beta test of the Communica- planned offense entry technology to tions and shake out the bugs before acquiring most Patrol Divi- of the units and conducting full-scale sions. implementation (It is presently antici. pated to involve RF-enabled pen.based Laptops for the police vehicles for NClC. IFCIC, incident reporting, local database inquiry, and digital dispatch). J CAD LIVE Cut.over to the new Computer Aided Communica- Disoatch Svstem. lions Div'n VI-7 J.9HN DORSEY k ASSOCL\TES , , .' , " " , , EXHIBIT VI-B (Continued) , " r-;- j I, I I~' r' 4, :' ::]"'n"'c,,>:, /" ,;", p' R...."O:: ':mer' ':-:"" ,', '''/:: :.. ;:",:" <',:,;:'-,i;:D;';'E' SC'" ';~nn.rO,c"N' , ,: ,,',:';,, ',....:::,: ':;: :;,:,:,: ;..':,:,',:,>>' ...'m"';"'...'SI" :':0" "'N" "8'" \:;~;:,:,':,~ :.~... ..:,:~. ~:'::.':'" ." . . fI~_ < :.:.:.;, .:'::,'C'''::'f:'~;:~'~''~'::'}'' . .~a-.:&~ . .;:::;:....~::'..:: ..'~. h:C..O,,: > .. e.en. .. .. ,.--:r;f>'!.":.~. ,K RECORDS Review Records Management specifi- Vendor, MODIFICA. cations and capabilities and arrange for Consultant, TION any needed program modifications to All DiVisions satisfy the requirements of the Depart. ment. L NOTEBOOK Deploy the balance of the new mobile DEPLOYMENT data technology units as planned and tested in Task I. M RMS INITIAL TRAINING N RMS IMPLE- MENTATION , ~. .' ~,' t i.:> '.' . i'llo . .' ~ f:' ,c Provide phased training for all Depar:t- ment staff for the various records Man- agement Systems as they are ready for' installation. Implement the new Records Manage- ment Systems, providing support for ' functions identified for near-term imple. mentation on Exhibit VI-A. Determine which portions of the hardware and software to implement in the old facility, and which to save for after the move to the Dew HQ. Replace Departmental workstations to meet new intelligent workstation stan. dards. Develop a plan for comprehensive testing and careful implementation. , Improve Department Networking through implementing the planned network via the vendor selected in Project A. Utilize standards established in Section V. VI.81l Patrol Division 1- L" f- L" , ,[ {-' L ["::, v, [, L, [, ['.' r Vendor, PD Com. manders and Staff Vendor, All Div'n, Consultant, Computer Oper~tions \": L,:' , '~I u U' U,: JOHN DORSEY ok ASSOCL\TES ,', ~;..;..... : '[ r ,'[ .r f.. ~, [ L [;, [ L I" >: I, , 'l-. r" ' I I \... L [ 'L' , , r-; , I ,.' . 'L . .L :'[ I> , "..... ... c"', ..' .;.. ".c: . . ,_ ':;"I"D'" ',,', ":P'RO' 'J'EC' T':"",',' . .. >" < ,"\ . .. .. . . c" t', . . .... . . . . . . '. "...... c <. . n.. o NEW HQ CABLING. NETWORKING Q RMS LIVE R IMAGING/ DOCUMENT MANAGE. MENT I> , I EXHIBIT V1.B (Continued) ,':; :"::,,: ':':':,:::~:: -: ):::,::D~SCRIrnQN:',:,':':,:;'::,<:,'-:, ..,,: ,:,:,,',:,;::';: ; ll.OO:S,~9N~~;:;:';:'i:~: Take the additional step in implementing' a, Department-wide network by planning and implementing local and wide-area networks to confirm with the specification identified in Section V. Specifically, work with the architect and construction manager to assure that wiring closets and conduit are appropriate, and that cabling specifications and concentrators will conform with the requirements of ven- dors contracted to implement computer systems. Cut.over to the new Computer Records Management System. Computer Operations, Consultant Vendor, AIl Divisions, ComputeT Operations Vendor, ' Computer Operations Implement, as appropriate, a comprehen. sive document management program with Imaging technology to minimize docu- men~ handling, reduce paper, supp0l1 timely information access, assure docu- ment integrity and security, control disposal schedules, and support organi. zation ob 'ectives. " VI-9 JOHN DORSEY &. ASSOCIATES j. .', ~ ~. < c.'. f,. .' fT. . ':' ", " .., (' :;: , ~. ~.L: ,: '. /., fCI !~.:. ~:~:- '<c~~ . Y' . " ,1'1 ':... " j/ (~ ~', ' ,: :',';,; ... i~: ;'.. ", ,', '''~'~}'l.~. ". , . t~ ~(~r~:;~ ,/: '" ,! '''';', ,.. ~I" I ... ~ . ~\~~'>~1~~} I ~. ~~;..~1'fJ " 'i I "<.,, '. ' ~ ", .". I' ~. . , , . . f' I i . c ~.:' I , , ~.I~'. ','., .. :'.~i,'" f .~'~.. . ~ 'fl~. t . ~'~'f: f 'J,.:"' ':'X?t".j,' " r.1;'~' c.;~,./-~."'< tC' ';~~ ~".' '/.'. ' . I,. EXHIBIT VI.B (Continued) ,'I , \ r" I, I. Computer Operations' [ [: r" [ [;, [ {"'l, , ' ... ' [:: " , [" , ' , ,./' [, [ (' , , ' ['" " ,. ' [ L' U:~ I, , U U' F:'m="::"':: (~ ,;>:i; ::;'P'''R' ."'0:: ':~~T'.-' ',<,',i: :,:,::,':"',:;::::' ,:..',' ,; '::,; ~";D':':"E"': SC' ""~~O' "N:' , ',;:.;:-/::':,";::":,:,::,:<,~::~: ':;n' '<M""" ..81.'..'0',.. N:"""'S""':;':/:;'::,:', ~~\;' .:"".: >....:.~: ". .-.J>>V .': ::-:.".: :.~;....:. :':':"~':'., ....:c:. > . ,...~~.~. .. ,;":..:":.:?':::"..;:.;".:. ..:: .:;.. \. :.'c '". . ..,:.::.~:,c.:' S A VL STUDY Plan for implementation as soon as Computer practicable an Automatic Vehicle Locator Operations, (A VL) System. Commimica- tions & Patrol Divisions ADDmONAL ISSUES T SYSTEM SECURITY Strengthen the system security an the present Police Systems, and assure the security of new systems for usercode/pass- word by user, and for file, and applica- tion security; System security for the new network will need to be implemented, and appropriate procedures defined for adding users, authorizing application/file access, and deleting users. Data encryp. tion for wide area networking should be provided for. Develop a work plan (assess new config.:. uration, evaluate backup, evaluate recov. ery, prioritize applications, identify back- up sites, document recovery process, etc.) and implement it to assure the Department's ability to operate key applications in the event that the present data center becomes inoperable because of fire or other disaster. U DISASTER! RECOVERY PLAN VI-tO Computer Operations .JOHN DORSEY &: ASSOCIATES '.' /, , . .' .~ I .,J < c [ r ' ' [ ,[ I [ [ ~[ r" ( , , ! 1. I I I, i i' , ! '" L .'C t,~ if ',1: '[ , L l . , EXHIBIT VI"B (Continued) " "D~~IQ&S:!.:~~;~; , .:. ... ~", :,)Q::::: :,:( ::~::' PROJECT' .. .. DEScRJ.n10~(',;.. Computer C?perations Assure with the new system aD up-to.date Policy and Procedures manual reflecting cleaT statements of security and disas. ter/recovers procedures as prepared in prior projects, and delineating, in addi. tion: Information Systems Organization, Job Descriptions, Training Procedures, Purchasing/Supplies Procedures, Opera- tional Procedures and Protocols~ Hard- ware and Software Standards, Mainte- nance and Software Change Procedures, Library and File Management, System Documentation) User/ Steering Commit- tees. , Responsibilities should, be clearly defined. Operating procedures, such as management of print queues, routing of reports to secondary printers, logging on users from remote locations, retention periods for computer files, job priority procedures, etc., should be added to the procedure manual. Technical docu- mentation, including "as built" wiring drawings, should be incorporated in tbe procedure manual. Acquire a digital mug shot capability for improved Police Records and Criminal Investigation support. Incorporate it into the network in the Police Department. POLICY & PROCEDURES v ........ Patrol, Investi- gations Divi. sion. DIGITAL MUG SHOT w VI -11 JOliN DOHSEY & ASSOCIATES . I . ~ . .!.~ /" -. I . t . >'\ <:, ..", J ",; , .,t~1 '. . I "':';t" , J~Yf;;,". " ,', ' i ~i~C'" , 'V'":~,,,,::, .. . i. ~ <"'1 .', I " .: ~ '.: .'. :;, r\:< '. ~',~~; ~~:. . ',' '/ ! " , " .~. . , ' , ' . , * ~ .: " , " . . I.' , ' " ... I- I.' SECTION VII [' L, r~- [ [, PLAN SCHEDULE AND COSTS Plan Description The long-term information systems plan for the Qearwater Police Department is par. , tially defined in terms of specific projects, or tasks, which span the five.year' period covered by the plan.. The High Priority Projects relating the present systems development effort, which were described in the previous section of this report, are identified on Exhibit VII.A. The timing and priority for performance of specific projects will be dependent upon several factors, including: , Complexity of various defined tasks JOHN DORSEY &. ASSOCIATES ~ L:' l~< ..... '. .r; L.~ , [: I . ,J, [.~ . , " [ [ [ C' L U U, r~ ' t,J' Performance of prerequisite tasks Availability of CleaIWater staff resources Availability of funds We recommend that the information systems pl~n be updated or appended, on at least an annu3I basis, reflecting accomplishment of prior tasks and identification of new Police Department needs. This might take the form of updating Exhibit VII-B, a~d Section V. For each specific task identifie~ in the attached schedule, a detailed project work plan should be developed, llsing a standard systems development methodology, to administer the project. . Throughout the systems planning effort, care was taken to define management inform a- ,tion,systems alternatives w~ich consider constraints in technology, staffing and financial resources, and the costs and benefits of performing specific projects. " The following methodology and assumptions were used to prepare the schedules associated with the plan: " Cost estimates were based upon published prices, where available, and estimates based upon our prior experience A p~rticular approach was anticipated for each pr~ject; e.g., package software , VII.l " , .';:~.' , " "~ ,.>.,:' , , ; ~. .' 1:;'" ;: ,: ", ' i ,,\ I.. A. .. " "I' ,,' {:,Q'; {;J~:'. :, .."C{ <11',,", " "".. .r.t.f!;~ , ,. r~'~, ." I :~"Sl~'t ,; ..;~ . . .; ,~ : (\~~~!:~~;;t/ " .~"" ':, , ' ''; , CLEARWATE~ POLICE DEPARTMENT INFORMATION SYSTEMS PROJECT PLAN , , , <.1 1 ,,. f' [, :[ 1 ' [ , [-: l~ r- t< r', L 'l. , ['~ , !" . [ , ~, 'L, .' Date Start Durstn EXHIBIT VII-A Task Name 'A System Selection B Vendor Contract C System,s Training o Hardware/Cabling E CAD Modifications F CAD Implementat!on 'G Map/GIS CodIng H CAD Training I Notebook Field Test J CAD live K Records Modificatron L Note~k Deployment M RMS Initial Training N RMS Implementation o NftW' Bldg. Cabling Q RMS Completion R ImaglnQ/Document Mngt. S AVL Study 1 ~Aug~94 15-Nov.94 22.Nov.94 15-Nov.94 1.0ec-94 3-..Iao-95 17-Jan.95 15-Fet>.95 15-Fet>.95 3-Apr-95 3-Apr~95 1.May.95 , 17-May.95 3-Jul-95 3-Jan-96 1-Jul.96 2-Jan.97 1-Oct.97 " , t.:: .c .,L ,,'[" , , " >, .,.~~ , , ! ~' ,'. (Mtha) 3.3 o 6 2 2 2.5 2 1.4 2.4 o 3 4 3 12 3 o 6 12 VII-2 1994 1995 , I j ",' ! ! - ! .- I - I ' ,: I- I ,I' .. YWI I v- I- I I , i I i ,I I I I ., ~. . ',../r. , . ': .I' ~':' , f (. ) " J'.. . ',~. r I ~! .., ':-:1 / ' , , . " .,. J . , I ".t , , '.. ". 1996 1997 199B , I -' j I I I I ,( I , ! I i I I I I I I ~ t I i I I I 1 j t j I i , I !, , I i I I 'I I I I ! I I ! I I I I I i j I I _I - .&. '. ,', " JOlIN DORSEY & ASSOCIATES ,,' ;~:\: ':;', . : V~~!::-,> .:'d;: I,:,:,~' , '" !}1r.;'~\ " r ':. > ':~??~;'};'"", 't I ~~:'~ ".,f.~ ',. . < · '< J , ' . :. , '. ....', .. , " , , 'j , " r':' [', l" Schedules for Completion are based upon the status of current systems, software implementation timeframes, and project priorities r' , L, The schedule provided reflects a typical implementation timeframe, which could he improved on based upon Department resource availability, and vendor contract requirements. [ r, [ ,[ 'l LJ [.~ ,oJ l~,' .,JJ , Information Systems Direction Generally, the thrust of the information systems plan is to continue and accelerate the direction already embraced by the Police Department. The Department 'enjoys the support of effective information systems leadership from the Information Systems Commander. Development of Department-wide networking will be key in the coming years to enabling professional and clerical staff to take advantage of information systems advanc.es, and enable vastly improved sharing of data among departments. We have recommend initiating a significant effort for acquisition of departmental micro. computer products where appropriate; this effort will complement and enhance the' networking efforts. " [-; wi. Budget Implications ["" ~: ['> .- L. [, !'" , , , ~.J . L , The plan proyides for phased implementation of mformation systems over several 'years. Based upon the present plans, we provide on Exhibit VII-B estimates for expenditures in connection with the systems development project. These' estimates take into consider- ation the planned tasks, the costs for which are spread over the anticipated task time , frames on Exhibit VII-A. While they represent a significant increase in data processing expenditures, it is impor- tant to recognize that Computer Operations has recently been underfunded' relative to departmental needs. Many of the budget estimates result from the projects identified on Exhibit Vl-B, and additional radio cost estimates on Exhibit VII-C. VII-3 ,) .u u U. JOHN DOl~SEY &: ASSOCL\TES ~ J ~d 'j, 'I " ~, ' " , . , , , I -' , , ;. " " , -",>". . r- I, f'. '[- , . , , " ,.' f-' : [,': " [' L:. ' r" I" T' 1: r [. [, [" -' [ [": ,.' --' l' ~: ' L , ,:r;, "~ Additional Recommendations ' In addition to the recommendations implied by the plan, we wish to emphasize certain needs, and identify several other areas in which we, r~commend changes and improve- ments~ Consider making the IMG Committee a permanent fixture (with possible rotating membership) to act as a steering committee in determining the allocation of computer resources and the priorities for implementation. Acquire uniform mM-Compatible microcomputerS from major vendors; arrange for a single, local, source of maintenance support for laptops. ,Acquire uniform office automation software. Rely on standard application systems rather than custom.developed software to the greatest possible extent. 'Restrict, to the greatest extent possible, future computer software acquisitions to those products ~g' under DOS or Unix, or other future operating systems meeting POSIXIOpen Systems standards. , Review and update Police Department computer policies and procedures, including security and disaster/recovery planning. Adopt standards. based computer infrastructure products, e.g., Open Systems and UL LevelS cabling, to ensure compatibility with future computer products. Incorporate standards in new Police Department building/cabling plans, including consideration of location of computer and PBX equipment, and cabling of all rooms for, Local Area Network capabilities. Continue to develop associations, like the Investigators County ACISS arrange- ment, to enable the Police Department to achieve economies of sCale and improved information through shared systems efforts. Incorporate all Police Department staff into a single computer network. VII-4' JOHN DORSEY k ASSOCIATES .' I' ~:,,(. ':;:I~...1 ;.:~_...~,~f~i..~~:L~~ :.},} '...,. , \ . .:. ';' r .;'~ . \ i' I r,i::,;,...:' ',~ :.~ {/:.t:;,.'~" '~,I': '.': !;~H.i',~,,"',,:,.:I:.;f .:.:'. ':";1' !: fr.,~ .',. ,,' I, " ';.~ ~ \ J..I . . , I .' ,. l", . ,," , , '~~;;W;:,:;::-, ,: > :,," "".' ' f ,'j , ,I . .~ I ,. ~>' ~.. <",'.. . '. f " .' , .......,~. ~l ....' .,.."., . I.'.,' '.'; 1'~'.::nr"..~l P~"\"JJ1t.i:t;'H "J,';,: .. "":":J!'?)"~~ . ' \ : I ~~ ':~~?!;,;,',:~ ,::" ~'~' ",:,,:-.;~<;,:!, I.!;-/~' 1 ,\:: , , ;<~",':: , ;. .,: ;~::::.I.' . P)), : ;~\,:~~/,~ : " . " " , " ,\" ',';, "i ," '" j " II ,,:,:', :,':'~~~t '1" .' '. ~ . ~:~~"~.I,~:/:,,.~,: , .':, I " '<Ht;,~ , " ,:<,,:':'::~\~;~;,~~~ ,., , '/ ; :. , ~ : ;...,{;):. ",(. .' ',',.,,''",::::;') ,: ,I, ,: ::':~~::?i~~ . ';"'}' .,.... '. l ./: ~>~:~!~ .. .: . ~ ~ .: :.:'r, ~ ~j1 . , " "", I ' : "J' ;. ~:. " '" 1- ~ ~. ,J " , , " ! ", '. I. , ' " , , , ' <: .,r., co' " ,I .. '; , :J.,' ': .- ','~ I;' " ' . ..' i I . t " , \ " , " ~ :~. .'./).~~ :.. : r" "'.1 . ' ~.~. .,..~,<> " 'T(';' {.':.. t. ,I ' , ),:~ ','.,-' . 1 ,,' '.'!c Tjt,~ '. I '~ . I, . , :1. " ., , ' , ; > ~ , , , " '. " , I.' "'.'. ~'( . . l- ~ '/.!'c:' r. <', t' ,I' , . IT /" . ,t :',1' ".., 1 ,', , ~. , . , " , ' ". ,>, ;. .J..:. ,,', , j, ", , , ',' . .~ , '; ~ <, .....d < , , , '. , I C" ',' " '1.' . , .i Enhance tbe' Police Department training program for information, SyStems to , ~nsure ~I staff are able to take advan~ge of the technology ,offered; utiliz~ regular classes on a ~elease-time basis, as needed. Make appropriate plans for improving the information systems organization, and adopting new position descriptions and obtaining needed trainiDg as identified in ' Section V. P:,' I.,.:" :. , , '.. .: [" f'-( ; ",......: ~ , , Obtain new telephone equipment for the new Police Headquarters which is supportive of needed voi~ and data functions; e.g.: [,; , , '. Automatic Route Selection · Automatic Call Distribution, ~th Queuing . can FOIwarding, ,Waiting, Transfer, .' Conferencing · Direct Inward Di81 , , · E-911 Interface . Management Reporting · Station to Station canmg . Traffic Measurements . Voice Processing Integration '[') , ",) " ~\I .', " , , , . (:1':,; , ,j" :.i ..: ;\.' '.. ;. " .' 1'1:' W).:: . J ~ , I 0,,, " ','I '.. '. !; ;'<. I ..\ '0' ,..' ',{ ; " ~ ,.1 0:' ,. ~ . '.' 1.'. Q" .I. 'j " " , n' lit.: , ' , . , [." ' . :)~ : :~',:.:, . . ~ . " , , , , , W:. l' : ,I , " " " , ' "'u""" . . ,'J , , VII:.S " u.: " . 'OHN l)ORSEY &A~SOCIA~~, ., B;j .-i '" J.: '~ ;;, <c~ ~ ..' .;,~;';:J"!.:", ~.r~t' . ; '1~"'~.t;;:~~.4,.1 ~.l.', \:~~~ ::C~';"f)'.~.flA"r(Ji~!1 !{'....f~f$H ~. :'~ E~ ~ ~..#^.}J~:;,\ \'7 ~f4\,.1~.ifj) ~~, ~."'~' 'i. ;t1/. :\-( '......t;. ~Q ;~\~;'!,:);~'.'~: :\.I.~;:-._' ',' ~:;';"~ 1"",C,ih ,""', .,..', f " /",t1 ~ ~'.. 'J"'" p. J '. , . .<~ > ,t, ., t'~:~ ~ '~> ""; ~ ~~\;~l:.; \:.~: )/;' , i~ .\'"' {'", .'J.\., .~f'!,.I. ',t ~ ~9:+;,;i):; ,',:w:~,.,.}~tt'.~:l~~ 'l[I,:',)t r/~t::rt~:;~'~ :;.~ ~ /'.:)k!f~' ItA., "",":." .:"f'",,-,,,,,, "'-Ill '~ f ~1l~' ,"1 l~~;..f~J./ ;c.f~t';,tf~ ~<\,:~1~.a. >1.'~f,;.;r- ',,' ~..<' ~~.'.t }:\.r " ~~1?!t~el';'{;~;~ ; r~' IG' {,l ' ;r II:.. , ~ [~, , " ~[ EXHIBIT VI-B , , " I , , hV. . CL~WATERPOUCEDEPARTMENT SYSTEMS DEVELOPMENT PROJECT COST ESTIMATE ,;::\iia~,~~:~[~p~:3,':~::';~!,: ;.~:::~~~,i::~ :~:;::~~~;fi!~J::!: /{~,~~~~~:~:::;!::t.::m'~:\:':j~<~~;,:t}~:Ni~~;J;t;:~tf~ri~1~: ""''':''ELEl\IENTS'':'''''''' / '."'CHARGE:' ",'",' "..":CHARGES ".' ":"CHARGES"""',,:' ,',:" 'CHAaGES ",';, Hi<' ' ';,::}':' ~':::"'>",,'i "::'?',:,, :, :,' :,:",'",,;',i<'<":,:~::}:" ': "'.;, , " "';;', ".,:; i:;':: t ,":,Y',,', ",:' "", ,,', :::, ,<:?',~\:, ;,:;:: ~:: ~:~, " ',',"" ":,,,;: .",.',,,-,>':,i: ::;:';:::\:'{\>,;"';"" "(' !-:"::"::,,,:~,,i}i':~::m~;.'; CAD SYSTEM(1) $ 250,000 $125,000 $ 375,000 75,000 FAULT-TOLER- ANT OPTION(2) 75,000 r L INTER-AGEN. CY COMMUNI- CATIONS(3) 35,000 25,000 60,000 RMS SYSTEM(~) 300,000 350,000 650,000 MOBILE DATA(S) 887,500 187,500 1,075,000 . FILE CONYER- SION(6) 50,000 50,000 SYSTEM INTE- GRATION (T) OPTICAL DISK(8) 150)000 150,000 125,000 75,000 200,000 AUTO. PARK- ING TICKETS(9) 70,000 7,500 77,500 r .. "L , l> L "l ~ HARDWARE/- COMMUNICA- TIONS(1O) 76,000 8,000 84,000 Total Costs $1~818,500 $778,000 $200,000 $2,796,500 Footnotes following. VII.6 .TOHN DORSEY & ASSOCIATES,. ."," . . .. . ~:C~,,:.' J' '~' . '.' :}~~:> ':' ".,." ~)!..:, .:' '''l':~;::';' 1 C '. <I. 'Q:i: / :;J:' .} '1~"~ I' I, ,J~~,/!\:) ; :'",' , '/ .. I }/~";,(j,,:., ,,',~~ . I" t.~- " ," ". . i , , , ' " <' .,' ' .......... .. , ,~. I'of;.!/ ~\:.;\~'~~~:: /~,:':: " , .. ,', I' l.~ < :!. , , " c, .' " " , , > or , , " EXHIBIT VI-B (Continued) ,[ [. r-' , !..~ SYSTEMS DEVELOPMENT PROJECT COST FOOlNOTES (1) CAD System includes Computer Aided Dispatch. E-911 Interface, Message Switch, M:apping system, and related functions. Hardware includes 32 workstatio~s. Cost assumes minimal. temporary, cabling 'installation. Several avaDable systems could be obtained for $50 - $100,000 less; others. more. ,,[ [- " ~,i (2) Upgrade proCessor for "faD-safe" fault tolerant operation (redundant components). Disk Mirroring options may be ,less expensive. ' ~:' lL . (3) Communications interfaces include wide accessibility to FCIC/NCIC. PCJIS, and' other regional and national criminal justice databases. (~) RMS System costs for comprehensive Records Management System including Incident Reporting, Case Management, Crime analysis. Personnel Management. and including some customization to satisfy Department requirements. Structured a'tbling instaUation Costs to be included in new building construction costs. '0'" :1 " '1 ,.;. , C':> -.l' . , , (J ' (S) Costs aSSume 125 new mobile c.omputerst new radios, and use of the available fixed 800 Mhz channel; , mobile data costs can be reduced by $250tOOO if new radios are not needed. (6) Data conversion involves 2 years of records historyt and key CAD records includiog present geobase information. Costs cut in half if Police DP staff can make significant contn'bution. '0 (7) Estimated cost for utilizing the s~rvices of a systems integrator to act as prime contractor for the systems implementation. Cost is mid-range; could be higher. C" , , , ['" , I l"~ , . , ...J ' r~; , L' [", (8) Imaging System to be acquired for Inves~igative and Intelligence document scanning and retricva1t linked to Case Management system; available for other PD purposes. Cost depends upon fun scope of imaging efforts. Inclusion in present project' phase depends upon available funding. (9) Estimated cost for Automated Parking Ticket System to be coordinated with Circuit Court per Radix Corp. quote. (10) WaveLan wireless 2mbJsec. communications among Police officcs, along with needed workstations and ' software. ' [""' L.', ., n,' u' , ' U" D' , .., VII-7 JOHN DORSEY &. ASSOCIATES .1 , :a~ "" . :". t.!:-:'..t.> I\-. ' : I>.~\ . r,,/ oj; \"F"" , I '1.. ..l 'J,V,-/' ., r, ,'r,J . I ~ ". ~r1 ;:..,(.:" -~ ~:" '~~.~: ' !f.~J t....:)'$, ~ " .' }> ~ t.. . . '. . "'. 1; . ~~}~ ':\.;:1/ 4,~.\." ,t,l: .. :,{,. u -+, \" (t f. ' ".. ~ I . l 'f IE *..r~}.... ,_' . ).~," ,. :~;'~~~;~; ~:~, "',"/F .~.:' :::. i,:,;~' ;. 11 ~~~ . 'f.~' . .. ~ ~ 1 1.,~."J ::'j\~~~~?r ':.: ::.::'....'! ':' '::/,: ,;~':: '.. . , , r- I r'~ r ,f' , t._ l[ F' ('"I L.; [ L '[ L L l. l ~. f,...'. ." .' ".' ; . ~ " '. . . .~. ~~,.': : , ~.~.; 'i,.rJt./:- r, + ";'1' , #l~~ .':. , . . . '~.J ~. o. ~~i;;".~ '::~I~ ~ ....... . EXHIBIT VII-C RADIO SYSTEM COST ESTIMATES ",,''')..' :' ~: Descrlptio'n:' .: ' , ,&tension':: ::::,:: ':' -:~t ,', "':' . , : " ' 'Qty'" ,; ::ESL Cost:;: 1.0 MOBILE EQUIPMENT 1.1 Laptop Computers 125 $3,000 $375,000 1.2 RF Modems 125 $750 593,750 1.3 Mise. Mobile HardwarelPrtr. 125 $700 $87,500 1.4 Mobile Software 125 $1,500 $187,500 15 Mobile radios, antennas, brackets 125 $1,800 $225,000 1.6 Mobile Installation 125 $300 $37,500 2.0 FIXED RF EQUIPMENT 2.1 RF Base Station 1 $17,000 . $17,000 2.2 Base Station Antennas & Mounts 2 2.3 Feed Line 600 2.4 Antenna Installation 1 25 Mise. Fixed Hardware 1 $1,000 $1,000 2.6 RF Installation 1 $1,200 $1,200 3.0 FIXED NEIWORK EQUIPMENT 3.1 Message Switch 1 3.2 Modems 4 $750 $3,000 3.2 Base Station Controller 1 $5,000 $5,000 3.3 Installation 1 $1,800 $1,800 4.0 SERVICES 4.1 Project Management 1 $5,000 $5,000 4.2 Engineering ImpJcmt~ntation Support 1 $5,000 $5,000 4.3 Contingency 1 $29,750 $29,750 TOTAL ~ 1 .075.000 VII .8 .. JOHN DORSEY & ASSOCIATES , " " " ~ 'J I' I . , . ., ,~, C . t'! 0" I , , '.~ t. ') , , , , , , C,~.. ~\... ~<'> ~"o~~'~::~'(:.3 " ,e, 0,' ~. , '0' 't ..:C, . ::-T' .' , "<1 " ~: . .,,~. r~ L EXHIBIT VII-C RADIO SYSTEM COST ESTIMATES (Continued) 1-; I , r- t., l <itY: ::~ 'E~i'(:o.'iit~:;: :;l!';d~Dsi.6:n:/'::;,~{:':;:i .o~",_~,>',":':' .:. . ...<;.......' ..:,.:: . ': ;: ,; ',',:;:, ; D~scnptlon, ' roo , U ASSUMPTIONS [e, 1.0 1.1 1.2 1.3 1.4 1.5 1.6 2.0 2.1 2.2 2.3 2.4 2.5 2.6 3.0 3.1 3.2 3.3 Assume using additional radios Laptop pricing will vary widely, and needs further study Average price. based on EGE, Coded & Dataradio Bracket, mounting hardware, wiring harness, etc. Commserve or similar driver, per unit Medium tier radio ,.., 1J. L (!'1 l~' ' i..,+ 4 hours @ $75 Assume fIXed RF channel for pricing purposes MASTR III + cabinet, Assume using oxisting combiner & multi-coupler systems: no cost,e~timated l~ ' , , w , fJ" [ L 11 ,II Cables &. connectors. mounting. installation support, etc. 16 ho'urs @ $75 Other comms & support equipment Not priced; assume inclusion with CAD Assume single redundant link to site 24 hours @ $75 r: ~ C" r,,~ VII.9 L' l'1 LJ U ,U..,. 11 JOHN DORSEY & ASSOCL\TES """ ,. 1 ", ;[':~) ~~ :', '.' II::::, '.:' i;~:: · ... .;' .:) Jh"i" . ' .,' ;1,1;.~~'r ~ . . ~ ,. . ";:-,(:'}j, t/:.;. ~. ,', ~I' If .r. ,,1.1 ..' 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'::T;';(' . >< ,\. :: ':'1', "" ~:.,,:. ~ ',1 ~ .' '" . t' r ~ '".' r; .~3 . .... ,., . ':. ~ >' .'. + 1 , '~ .1 f ~ : t t . II ;.' :~ 'I~.~'-' , ,. .: ( . '. ~ ': : :. ~ ':>) ", :::.;.".'.. '. ....j .. " " f , ' I ~J. .' ,', ,< / . ./<,. : ,k, . " . l'-~~ .F .,>'.<', ...., , . ~.;"' >L . ~~ ,,' . .',1",.' , , : 1 ~ I, '. , +j:.. . " ' .,t ":.', , J:':,-:: , +t ~ r' .:" , ,', , .~ .< ~, " ... r. ,:,.1> : '.': . - " ~ I : ;~ >:\~ . +,.t '~ ',': . , ' : ~) '::' , I > . ~ '. I '1' :.~ "',::~ ,JOHN DORSEY &; .ASSOCIATES, /: ;~~';'~i':' , ", . ;:,: i ,.~:',~" .:; :'~~,;' \:"':' :':; ~,':,::~;:,'~,X~'~. :;~( ;:/ :" ~;::':,'~ ::,;,;:;;;1 :' ',I...~. ~. .!r ..~,~ 1:~Ii\~.f ..~"..\J1..,tE,;j.~ '.~.i' .lj~,~_;.N~,,1{ ... ...;;,J~"";'" .....,.,...... .....J I.' ',t .' , . ~. " , ,/f" .~ t r :~.. J- " 'T .,~ . ", , .J- "1 .. ) ~:. . . . ,'.J : '. I- " .' r , " o I., . .. . ~~ ,. ~ . " ~,~~~.... \ ,..' . . "..' ,,' t~:.~~tts.'." ':;;...',, , " '~""';.'::'~, ~:ti.j..IH.<f~."" ~. . .:\it t"., "'~." : ...; . , ~ . J , " . . ~> IFC, >..~. ~~'!(.>~... '~.~:',~:' ~~:~~~1 ~ . \. " ;.. ".',": . ' ,I , , ,. . ., GLOSSARY OF TERMS r r [~ lOBaseT - Standard for Ethernet communications over copper twisted pair cabling at 10 Megabits per second. r-, L: Analog . Information represented by continuous and smoothly varying frequency over a " certain range. [ I"I j ANSI. American National Standard Institute, a standar~s setting body. Application Systems - Computer programs which'support processing of a single function; , e.g., a General Ledger Sy~tem. Arcnet.. Local Are~ Network protocol utilizing token bus topology. " tSli , . I .j , Automated Attendant.. PBX feature which allows a computer to automa~ the a~endant function. ' q: b Baud - Measure of data transmission speed, roughly equivalent to bytes, or characters, per second; e.g., 2,400 baud. Dr' 0: Batch - Computer processing approach characterized by centralized, high volume , processing, as opposed to more popular, although not always mon~ appropriate, on.Iine, transaction by transaction, entry and editing. ' , Bit - Acronym for a binary digit; usually 8 bits are grouped to make a byte for digital , representation of a number or character. " D,. 1, . .\1 L t~ " [~ ", ,.- I ' (1.-.. . Bridge.. Device used to interconnect multiple LANfs. , Byte - A group of 8 bits which are used to represent a character of data. ~able - An assembly of one or more conductors insulated from one another and from the outside by a protective sheath. CATV - Acronym for Community Antenna Television subscriber service sharing a common antenna/satellite ~ish. CD-ROM - Acronym for Compact Disk Read.Only Memory. l'" , - , 1'1 U' U' U'; Centrex .. Local telephone company function providing the same features as a PBX, but without on-site equipment.' > G.2 .TOI-IN DonSE'\" dot ASSOCIATES ..\ \ .'.' -, [ [, [ [ 'c- o [ [~ r:' l~.~ [" ,- "1...', .L [ ,L [. 'r"' l" , ". I - 'L' " , " 't, ,; )"" . . ' '.: I , " . " , n Circuit - Path cOnnecting ,two electronic devices. 'Client/Server Systems - Local Area Networking architecture which supports microcom- puters. minicomputers and mainframes as database servers. ' Communications Network. Combination o'i electronics, programs, and carriers which pe'rmit data communications among a variety of users. Controller.. Device used in conjunction with computers to support multiple workstations at a remote location. CRT - Cathode Jay tube; generic identification of non-intelligent workstations. DID - A local telephone service, Direct Inward Dial, that allows an organization to have multiple telephone numbers on the same trunk, allowing' callers to reach what appears to ' be a private line. ' Digital.. Information stored in discrete, not continuous (e.g., Analog), form. DIL - A concept similar to DID, but operating on the organization's PBX to enable direct data access to a modem. Electronic Mail - Communications system enabling exchange of messages among workstations. Ethernet.. Local area network protocol developed by Xerox utilizing a bus topology. FAX - Acronym for facsimile transmission of images oveT a telephone line or through Tadio transmission resulting in duplicate paper or disk reconstruction of the original. FCIC . Florida Crime Information Center FDDI . Acronym fOT Fiber Distributed Data Interface, a 100 Megabit per second fiber optic Lo~ Are~ Network. File Server - Computer used with, lAN's to provide file storage and maintenan~ and, usually, IAN management functions. " Gateway - A device to interconnect networks utilizing different protocols., GIS - Geographic Information System or Geobase, an application system supporting. a .variety of land-file based information such as Ie-gill descriptions, zoning, utilities, etc. G-3 JOHN DORSEY & ASSOCIATES " ".:: ;~:r. :'" c. ~~ .: ~.." :~ ~/~~.: ~11.,~~..,:"~t ;(;~ ..: ...{: r,';",; . ... I, tl. ~ < . ~ 1 j\ ,/ I' ti~. '[ c' c ~ ;.; 1 ;'1.' . ." ~E~;:'" ,~ \~.< I. .: .~~,;! .~~"c c. \ . ' . ,,_, . ; 'J' i~:X, ,':' ::~r', " ~'",f1';t~ ~,':' >, l' "'1if t ~ .'. . . ...; ;~:\.. '. ~~~. ~ I . . >/r:!.\<;~/ \) .: . , I' , " 1 :' ~ .... . :~d"''t.. \ . ':".\., .. :." .\?< "j J . 4 I ~ I, , . GLOSSARY OF TERMS (Continued) 1, f'- I ' .. GUI - Acronym for Graphical User Interface used to make'computers more user- friendly; e.g., interface in Windows software. ' [, Hunt Group . A local telephone service permitting publication of a single telephone number, but central office switching to several lines depending upon availability. r' L Image Processing . Capability to store, index, and retrieve "copies" of original documents on optical disk~ ' In.h~use Processing - Utilizing a computer owned by the municipality and located on- , site. (';- ,) [; ~ q L, Internet - Collection of international communication networks ,interconnected by bridges, routers, and gateways; operates as a public network with access fees. ISDN - Acronym for Integrated Services Digital Network. IVR "7 Interactive Voice Response technology which permits outside callers to access computer data files through touch tone phones. ' [, , C"":' , 1 ! 1'1, , ' ~: r l.~ 'Kilobyte (Kb) - A thousand unit of measure of computer character data; 56 Kb equals 56,000. Kiosk - Structure containing multi-media products including computer keyboard or touch screeD display. LAN ~ Local Area Network: a data communications and management'system intercon- necting computers in a disciplined group. LocalTalk - Apple Computer's proprietaty Local Area Network protocol. l': ~ .oj , co, ". ~ . , Mainframe - The original computing architecture involving separate processors for calculating, input/output:.; aDd communications procedures. ' , ' MeT - Mobile Computer Terminals, such as laptop/notebook computers utilizing RF Modems to communicate with a central switch. I"', . , L ' , ~T - Mobile Data Terminals: A particular type of Mobile Computer Terminal, ofttirites used in Public Safety for digital dispatch and NCIC access. L U' U U: , , " 0.4 JOHN DORSEY & ASSOCIATES , , ! , "<;"". .'",1" .' . ~. . "~ ' . . '~'1" <, < , , , . " ,r, ' . t .~:r:.~' :. ,S:;~. . " :', ' If; ,'," ", ,: . ", '. ~.. , . ;:}<,,:, ;,::':,' \~, ; , 1,' '{ f!l:" .." ~:. I \ ~~~,:::>' ..... r r- { , c [ J I , [: .W 'f-; L [ t :'C r: L f"': .- , r: I ,.-', L [ [" I ~ . . < , l . > '. ~ , , L L L "[' " , ' , , GLOSSARY OF TERMS (Continued) Microcomputer - Computer based upon a single microchip popularized by the Apple and IBM personal computers. ' Minicomputer - Computer offspring of mainframes offering simplified operation and less distributed processor operations. Modem - DeviCe converting digital computer data to analog signals. appropriate to transmission over telephone lines and other mediums, and vice versa. , ' Modem Pooling - PBX feature permitting inside and external users to obtain use of one of several available modems. " , MS-DOS - Microcomputer operating system developed by Microsoft, Inc. for IBM microcomputers. Multimedia - Computer supporting a combination of text data with graphics and audio. Multiplexer.. Communications device enabling support of multiple remote workstations. NIBRS - National Incident Based Reporting System - new federal/state mandated offense reporting standards for Police Departments NCIC .. National Crime Information Center NIC .. Acronym for Network Interface Card, used to attach microcomputers to a Local Area Network. ' NOS.. Acronym for Network Operating Sys~~m; e.g., Novell Corporation's Netware. OCR VIand . Pen-shaped device utilized to capture computer data from documents printed with special fonts; used for receipt data entry. ' Office Automation - Office systems, often operated on microcomputers, for word processing, scheduling, electronic mail, etc. On..line - Capability for immediate entty and editing of computer data through a workstation; opposite of "batch." Open ~ystems - Standards.based computer and communications hardwa~e and software satisfying criteria of Open Software Foundation, IEEE, and other associations; designed for component interoperability aJid integration. 0.5 JOHN DORSEY'& ASSOOIA'l'ES ",' .~: , -' , " , , , '. ,'":', .. .' . I'~' " .' ...i; J . GLOSSARY OF TERMS , (Continued) r~1 , OSI - Acronym for Open Systems Interconnect; set of standards for interoperability of electronic equipment. OSF - Open Software Foundation; one of the standards setting bodies for Open systems. PBX - Private Branch Exchange equipment used by an organization to access a public telephone network. {- L r [ PC - A Personal Computer or microcomputer which is typically a single.user system. r. L. POSIX - IEEE's standards for portable operating systems; e.g., Unix P.O.S.T JPoint-of-sale-terminal .. Electronic Cash Register, or microcomputer equivalent, used to capture data while also performing cash register functions (receipting, calcula. tions, audit trail, account posting, etc.). [) n, I ~, Public Infonnation Utility - Philosophy and architecture offered by public organizations which provide' for ready voice, data, and video communications access between public officials and the pub~c. RF Modem ~ Radio Frequency modem utilized with mobile computeT terminals. D, [I' Router - Network de~ce for interconnecting multiple Local Area Networks. " [] , . Self-mailers - Documents such as invoices which are computer preprinted and addressed so that they can be mailed without stuffing envelopes. Service Bureau - Org~tion which provides computer processing services on a system at their office. l'~ '", C' [, r t_ , Terminal E~ulation - Capability of a microcomputer to act like a proprietary minicom- puter or mainframe terminal. Token Ring.. Local Area Network protocol developed by IBM utilizing a ring topology. Trunk. A local telephone company facility which connects a PBX to the public tele- . phone network. ' Twisted Pair - Two copper wires twisted around each other, used in the transmission of . voice; becoming increasingly popular for data. ' [' , , , . C'l: L! G.6 , il , I U .TOHN DOnSEY & ASSOCL\TES' u, , . E...:t, !. I . _ .. .',( > : ~." r'.:';. < . . .J ,; ',,' ." ,;J: ". .', '/ !:/':~~; :' , . :.: ,~, ~ . . t',. t . . . ' ~~ ~ ' \J . " . \ ~ I J "Ic,\: .:'"1' ~t~ ...;: :' ~, '. ' ' ~~;':.'.\' ;~~~lf.~~' ~'.'i:: ' .' , ~ '~', ' j', ;; } ~ , . .'~: , , , " . ',.. . I ~.' " , t,',' . , ~",,' t,{ :,'..~ C/}:,,;':,," ~ ~ ' . " , ," ~ t .: ,J......,..,-.,.. .~~ -: ,[~ Co ~.,; G u 17; L; 1'''1 , . I , ,~ r~ t~. ,." . n Lt, , ' C , {'" " , .. '~['" , - , I-'~ , : , -' O( , , : :; , " , 0'/ ,', :! ,; .!" "0 ~, . .0 'dJ 1~ .' . .> ~ , 1 . "'G.' ~ ~ .; ,L , >,' : ~, . . l'~I.' " .' .' :'...,' ,,\ ,...:,....~. ,~>..' ./' ":' \ :.' ., :,' . ,', . ." ',A t, I. t' ....:<il... $.~...~~oC:),'.'....~~'ir~.:,.\..r\"'-. , '"r ".,~. ':Vt,~.':t'd " . ';:~', . ", /'. ,:: ~~:, t.:\!;~ . , ~. .~/ ' ..:: ,~ . \, , '. ;J , 'I .... ... " ' . , , , . , , , ", , " .I" . , \' ~ \ .', f, .- ~:i) . \J" " 1'>::, .t'+",; I. . " ~ ',.j ... /. ,':~ " " , , " " ,'I , . ~ Oli! ' , , I , ~ ." /, . : . . ~ ; i .:.. '. ...",.:~ '. ,. .', :)';"(:' , , ,:'" ...~.'.~: , ~ 1', . " , " i . .1 1. . , , / \: , , , ' " . '4} , " ,; .' ." " " f , ' , , GLOSSARY OF TERMS (Continued) VCR.. Yniform Crime Reporting mandated by state and federal authorities for Police De~artments. ' UTP ..' Acronym for Unshielded 1\visted p,air cabling. " Voice Messagelng.. An electronic means for transmitting and storing voice messages; voice mail. ' , " " ' , Voice Processing.. Collection of voice technologies: automated attend311t; voice mail; audiote,X; interactive voice response; and others ' .. ) , '.,,' WAN.. Acronym for Wide Area Network; usually a set of private. interconnected Local Area Networks located in different buildings or cities. ' , , Windows .. Icon based user-interface developed by Microsoft, Inc. Workstations.. Mic.rocomputers or terminals which include a keyboard and screen, allowing inquiIy and u,pdate of computer files. . ZIF Socket - MicrocOmputer electronics supportive of processor upgrades. , .1. , , , , ., ,\: "~I' '" " ,>. ~ ;~ /' 1 , ",; . ,'. , , " , " , , , , " ,,' " , J ' " , G-7 JOHN DORSEY'& ASSOCIATES", , '. . ~ t . , . '.~ '/~ , " " " j.....n" " .I' , '" "'.. t ",' it~\::,~ < ~.: ~ ~ t' ""fl.:;:}~~\~'f~:~.'~~\ \t:~.;?i tt:r~1~~; ;\'~;~\ :~::: ~~;/t,":\?\"})~~ pif:' 'I' ,.'" , . /.. ," > I"~ .,.\;.,;~ tt}f:~':~:~.':~'T,:~~: ,\. '.;'i;~>".' :\~.\~f~ "'~./J" tol1 j'" ..'{..,....r I. ~ ,. \0' ;-' ..'jr ,< '!r;j.,q" ',,', l I, '~" ";!1 t ~ t1\ ;" ,!,: ~ ,', 3~ I: t",,,,,;;,. ~~::rilt fi'~~'/"'~'( ~~.~. ;~~'~;'.j'~r~~l~Jr:;f ..~t~. l~;i';;~<('~'; ':l~,\\r:; ,~,,~:;,:: "i J:,'!} \;t.'I~-L}' j, >',.~I.r.:i- .'.,....:...lL, . ....,.*~~ r- ii , ' "', t!7rf..'{ t + "" ." I~', ~V~l~:;'- ';, '~'.:t -F':i,$l~.; " . .~ .. i....,lq 1;~, :1{~t;l.~<f( ~~',.,"'~"~ .d.\:V';'. ht'~~'t;. . M~FV"L '.(l.~~ : I :~ll .);..~ 'l"r-6{'It.~,i'( ~;i)!'il':":'<f >,,1'.', '..p ," t'..~/ ~\"fr.,:i~. .,'ii~,.,q :~l ,l: i! i,i ,~~~~ "h~'3h" ..~ ' , >':: ',I. 4f1iy' ,~ ~")'S! '~, ~~.h. f'" ,~.;' ."'....'-4T~ I .,!, l-e1'1!~f'''' ,.>','~ ,." .t,.... ~...'I\,; I" .1!\.7.:.!..:'j' ,,/_<"':,~~i:; I,,' >; l '..... .'~' " "f~~ ,I.," ", " ,... '~'., f' . ~I>'." ~ t., , " . .~; , , :, ',' ,),' ,""r+ .t~ .I';:t';f',' 'I'~:~: , / , '.,' ,( " , , " '!' . :~ '} " , " , , .' /, , " .: '~....'/ c :c .., "', , ; . J " , ., ' , , "'+!l/':' I . h'~ '., . , . ,"\ 'c .. , I " I' ~,[ . }, " .. ......... [:, >, C... . I:. ." G 'IJ 'I DMSION: CmEF CURRENT SYSTEMS .Office automation. including WordPerfect , KEY FINDINGS [~, , .A 'r'" " , , ~ ~ ( .:~., ' ['~ " ~ ~-'/ I r:", 1~ ,.,[.... , , i , . . , ["" ., ., Present police computer data is unreliable and ineffective for supporting Departmental management . Key performance information, such as clearance rates and officer activity, are not readily available , through the present systems ' Availability of a secu~ printer for gen'eration of confidential reports is needed' Administrative information such' as personnel training and Policies and Pro~dures needs to be' mad~ availa~le through the Police Department network " Code Enforcement. which is not part of the Police Department but is being directed by a police lieutenant, collects datil of interest to the Department; the function may become part of the Police Department's operations ' Improved computer training programs are needed Public Affairs, which reports to the Chief, is satisfied with the WordPerfect program, and available records system access , I , " SHORT TERM NEEDS " Department-wide and City-wide Electronic Mail and appliCation (e.g., Budget) access Computerized personnel records for functions such as training records, career development, discipline, and scheduling , , "[,, , , Automated support (or management and planning functions Compute~d Internal Affairs records: monitoring of excessive and,race/sex-related complaints . Access to other ~ity information systems is important; e.g., utility' records. and licenses Upgrade to current release/technology office automation systems A secure printer is needed, for confidential reports Access to buflding permit and code violatio~s I, A~2 .JOHN DORSEY &; ASSOCIATES :~:['~' .. :~".". ' . , t':~.~: <t. .,1:( - I.,':... <l: ~ i ~,li\ t r:i 1~l~'t~ .'. ~ 0, Ct 'I" ~,...\~/~ "~"~'..' IX ~~~'l";~, :i~' :,::, ;~::,,;, " ':?^;j;;{ ?I:'~ ,.",..' ,..' , ,,' ,,', 'l~f1/~~~ " c:::' '. .,'~ .:: ~ ~ ~ ,\' '". .:. .'~ .~,?:' ;;e (..~ '~I: >.-,' of I :) ..: ,.,.. J ~~~~rt"./" \i.~.""~~!,'t';.. ""~~'r,.... :~~;~::~~ :l:">,::Y .,,/>,.'~:;,:,,:~' ~ \~\~1.~ ~~' ;.:~} t;>~.i,.'.,,;!'~: ~~;. ). i~ f l;~f.jt.-'O; . f. ',; if ~'r~:!f.' .: . . .,: ;."(. ~; . ~ .;, I '~'rlt~~,i.;.;::/<,i,:t :',>';, I,-,,:,;:/::::f. I "~~., ;F"\".' ',' ','..',.." ~jf ,," ,,~ ":'.. ,',' ;'; . . ", t- . .~I~/".'~'~\""'i 'c; ," "'I""ll)..Y ~.~, ,\~ti"t~'~+ ': '1': ". ~..~ i~ +:; t1t{)-,,~"'l #'J /-lJ.4 'I:~ ~_ '!j.;,,<l~h T;~!,1::t:\lt # :~~. ~ / : ':1' . .~v.: ~(...~>~~~ ", " . :'~ ,,.'Ii: " , / 'i ~.. : ~,J ~.: 'I. ,. , ,. . ~. . , ;~ . c - .....,. . . c . '. ~. ,.1 ~ I .,." . .. ,',,' ". ( . ~.. .. " ,'l : ... :. (.j ..'., : . I .' ....., .~. j .1 . ,"." 7tj j~ll~~~:, ~',~; \":L:(!;.a' I J ". .:\~ . ~: ( , . . " ' ,I , " " 'I. ; , " I. " .I' "; . ~.. " , ' , "'" , '0 .! l..f 'f '" j' , , . ',: i ,~ ' , ( " . ~:;; . :. c ~ 'r , ,', . I, ~ , ' :;. . ~ . . .. , iI,' .'; , , , ' , , r~ c' [I ..~ CAD terminal access from the ChiePs office LONG RANGE PLANS A system that will permit complete access to all of the ,Department's data; utWzing atandard're. ports/inquiries or an ad hoc report writer; the system needs to tie ~AD, BOLO informatjon~ re- cords, deployment, di..cipline,' special projects, training, grants~ officer training, 'and 'other 'Depart- 'mDn~1 functions, together; aU address-related activity should be tracked ' , , Automated preparation of Monthly Division Reporting: , ! j~ >" [,' ,I' . Patrol activities . Crime, Arrest, Calls for Service, ProPerty, Clearance, and Emergency Response Time Reporting . IA monthly report ' . NarcotiCs and Intelligence statistics . . m:vestigative Reporting . Community Relations Reporting . K-9 Activity Ability to track. time of investigation activities for tbe putpose of getting reimbursement for cases 'adjudicated on the behalf of the City , , [: q l~Jl. {"" > ~ I , \ ,- :&mail access to aU Police arid City administrators and staff I'" ", .' .te",. C' INTERFACE REQUIREMENTS [1 EQUlPMEN'f,REQUIREMENTS Replacement of all ChiePs Office computer resources with state.of.the-art microComputers and ". printers ' In.car technology for Digital Dispatch, FCIC/NCIC information, Rcpo~ Writing, and d3tabase ,data downloading , , '. ' , , [" ~ {"~ ,I ,j ..J Separate, se~re printer [~; , Construction of a new Police building may impact schedules and timing of infrastructure improvements . , ,- ['" ,+ " , ' , L" , . ~ . . c CONSTRAINTS A Dep.!lrtmentat.reorgan~tioD is anticipated in October 1994; it will result in having mid-level command staff report to Deputy Chiefs for Operations and Services , 1]', ~.. . , '. A-3 JOHN DORSEY & ,,ASSOCIATES D':' "U'" , . , . , , . .. J' .. ~ . .:. l .':,)i,,~,""h ~!>.:.~ l{t;~:;:-::~'.;j' f, j:;i/'/,~',;;:q.!:::4iJ f:"lF":}' I '~i"."'...I...~ ~";.. ~i~'h'{'~:~> ~';:':~:i~,t): '., ;.' '.:. ,:~:;}t ~f(<+:,', ," 'I' ,l(,v ,.J, r;\. .',1 ~~\Wii'::~0': ,{;: ::~; ;',:;1 .~ "C ';""J1~"'~ ~I-',,~~ T ._ I. ...rr '" ~~}.::;~:~:;; :~';,; ~~~ :,j::'::, ::~ ;: :.; l~,~:: y~ 'J !;~~I,!"',~", ,',' '.."" ",' ,J , >", 'J,""ll of.. '.;> ,', i '..~ \ 1:. '~'. ~~. ~.f~ "'f . ,~~..'. t .' .~~.. ':'tl . r~1h~:<~>~: ~?:>':..>< <~,~!t"J' I .t)'f~'''\\'- ;_, :'.~o..~ I. > .~"a" .~~ ~;'f,...,. ('\'.1 ...~ .~.) ~ /."" ~\<. t" '". . " " J , , ., , . . , . ..:~ ~', . '. . .~ .~ I; ,r, L rj: t, D' ,[ ,[ [: r:: .r.' e [' .. I.., .... L .[ . J" " _. L. .' ' 'L" :: ",/ .,,[,. ~ . '" ," ", , ... " ;:.:':' ';':"'~::) II " , ,. , , .. " .1, . :,# . " DIVISION: COMMUNICATIONS , . CURRENT SYSTEMS Computer Assisted Dispatch (CAD): Developed in-house in 1982; Executes on' an Unisys A6 NCIClFCIC: Federal and State centralized crime database; Two access ports available Cor the Department PinellasCounty Justice IDformation System (PCJIS): County database providing integrated information on various government services pertinent to an individual . ' . Ericsson G.E. Radio System: 800 Mhz tronked radio system used to communicate with patrol and police personnel; capacity for 44 groups ' LAN.based records and office automation: Detailed case resolution information as well as inter- d~ion communication (through E-mail) provided by Netware based Local Area Network Office Automation systems including WordPerfect; Lotus 1-2-3. and WordPerfect Office KEY FINDINGS Dispatch staff shift deployment includes 2.3 dispatchers, 2-4 senior operators..2 information positions. up to 5 call takers. and a shift supeIVisor ' CAD System concerns include: . . A-Series computer utilized for CAD is an obsolete, proprietary system . E-911 System provides no ALl/ANI Interface to CAD . . High Risk Calls: System is cumbersome to use and requires patrol officers to call back to complete the information on the particular high risk site in order to maintain an accurate database; in addition, there is limited space for entering remarks information , . Data Retrieval: Cryptic command is required to obtain data from systeIIl . NCJCIFCIC Access: Two terminals exist at Communication center yet only one terminal is available during the day at communications since the other is used at the records area until 4:30 p.m. . Historical Data:. Requires long search time and the data is inconsistent between the CAD and Records systems since there is no interface between them; additionally, because of limited storage nnd processing capacity at the host) the records (or 1993 have been removed. thus limiting tbe dispatch's capabilities to search the data or appe~d information to previous caSes . Call Holding: No timers are available to dispatcher to prompt for on-going call, officer safety , A-4 JOHN DORSEY & ASSOCIATES %;';::f:..,C',:' "',,~~f~; ~:1.. I 't r" ~, ~,i, > . . '1(';.1. "~~.') f ~/" "1\,, .. ;.... r:.~\,~::~::~:'.:;;:,~:;.~;;;,..','...;.;i .' ,>;. ~! ..1\,1,:,.,., I -j'\1 ,." .. J,:J,'", " "" '. } . \t':-~~'."' :'.,: '1 :.... .4 ~', i.! . '.' :-~1!,f4,.1~' . '; "~. 'I, /0. ...,\' .:,. fi~~;JJ.~'. ;"<~ .'.... ,:/'> ~~"~l :t.~..l'; I "..... II" ,.,~ l4.r..~'\~~!~1~ . .~. . .. :". I..I. I)". . ',' , . "', . \v;., .-.. . .'.:;: ,,' .. .l! , ',.j , .. , . , , : >~;!. ;'~.I<~~:~~~'~ . 'j.1'''' , , 'j I ;'r II . . :) .; , ~. ': / ~ ~ ,J , ' t :....~, ".. . ~ ~ ',I:" ; , . , " , , F'. ,~ . i ; '::;, :'-; , " " " ' , :~'.) ; .... j~ L. " . Lack capability for dynamic varying of zones/scctorslbeats scveral times during the day . Necd support for automatic retrieval' of data needed by patrol officers such as BOLO's and Trespass Warnings " r: [; . Screen refresh is very slow . Dispatch Master/Slave Terminal: Separatc keyboard is required for slave screen. and function performed at slave screen is limited to entering page down '[ 1_' ...:... [, ':~l ' I"" ' , , " 'j. ~~.." ' f} U [",q , I " No ability to perform dispatcher simulation training exists. exte~ding the training schedule There is a lack of audit and access controls Repossession and Impound entry does not provide for address verification , Office automation findings include: .. Limited computer resources are available for office automation due to obsolete workstations: all PC's are either 286 or limited 386 generation with small hard drive (20 Mb disk) . The Dot Matrix: Printers arc slow and noisy for printing incident reports or BOLO information , · Word Perfect Mail has no spell check capability, while the W.P. scheduler and calculator functions have limited capability and are rarely used . , , · Division is experimenting with the use of LotuS 1-2--3 but has not had enough traiDing in its use Inefficient computer/manual processing capability results in as much as a.50% reduction in computer-related employee prOductivity' l.... i 'I' ...... ~ User surveys indicate that staff would like to adopt the Microsoft Windows operating environment [ SHORT TERM NEEDS !"~ , 010' Implementation of a new CAD. integrated with the RMS system I . ['~' . r ,.j: ['" . ' - , ' A~tomated mapping. linked to CAD ' Need to replace.the 286 and 386 workstations and purchase additional PC's with a minimum capacity of 486133 with expanded hard drives Preferred utilization of Windows microcomputers or XWindow terminals r' L Need to replace noisy dot matrix printers with quiet inkjct or laser printers .1'11:; JOHN DORSEY ok ASSOCIATES [> U', 'U U1", 1. ' " > , : +, I"' : '.' " ,~....' ~ l,.-{,:~(' < Need to evaluate networking structure in the division to 'improve data, flow and st~ragc Verify that there arc consistent records betwe~D the CAD database and the Record system " . , A-S :( , . . ,~ r M:'~'::';':,:":/' ,., ,.' };:;,,':';,;;,,'(,:'" : "';"!~ ',~l' f" t"".. 1"1 1'),,1)' ,,> ,.",./ ~~K';i;:,::~;,:? :';~:; ~fI~'-;":', /.:," . ',I,';, ,,~tl{.~;.,~'~r.: '.:" .",' '~c' . ';")1;~.~1,:;,; " .~. . ..:,/:,:~' M;:',,;,;:- ,",." .,; ,1\ ).;~: '~l;~ > . :": . .,: " '. " . ,'; :> ~,. ,. ~; , .< " , ' l, " " ~~{L::'::'1' F J, ". ,i. .. ~' fr, I~ [ , I , ,'} r( t.~ {-. , , n r: L l~ 'lr:~ " 'f.' -,' ,[~ , , - [. ',C' " " ' "[: . .' .. . 'c';' .. . . r*~' ..' .f '~ r; ':L, i{['~~ ' . ~ . r. ." ,: < ::;~'j 'y ~ .+<. \,... " f: '.. ;..... ' ~..r . " , . . : ~;;:!,:',:..:,~". . :,'/' "'~": ~,?~ "..'."', , " , ' " . , . . , .. ".,'; , . . "~:.~ .', ,,' .... t. " ,,'..,,; :!t . . , '.. " , ',. "'II, ,...4 '. ~ ,? " " '. '~ 1.t. J ' , .. .... .>. ,....,,.,. Analyze the requirements for a remote commun'icati~ns 'ccnter whicb 'will provide communications ' ,capabnities to patrol officcrs in the event of a central commun ica,t ions, systems failure , . LONG RANGE PlANS Implementation of an integrated mobile data terminal with the CADIRMS system Investigate the use of A VL and GPS systems and their possible integration with the new CADIMDT In.car acx:ess to FCIClNCIC records - , Support NCIC access form all Dispatch workstations INTERF~CE REQUIREMENTS Substation access into the CAD system (e.g,. for entry of duty roster) Integration of PCJIS system into CAD IAN Integration of NCIC/FCIC data into CAD LAN 'Integration of NCIC 2000 data requirements into tbe CAD and RMS systems (particularly fingerprinting and mug shots) Link 'CAD IAN to a mapping system to improve call taker and diSpatcher performance ." " " " .'+.'~ Integration of E.Mail, Office Automation. and Records'into CAD LAN workstations EQUIPMENT REQUIREMENTS Replacement of existing FCIC terminals with networked PC workstations as requirement for NCIC 2000 '. Upgrade of workstation hardware to current technology Possible upgrade of the radio console to PC.~ased G.B. Maestro console' CONSTRAINTS Funding for complete CAD/RMS/MDT/A VL system is uncertain Slow CAD system processing precludes dispatchers fromprovidiog faster se~ce'to officers, thus mandating additional dispatchers to accommodate inherent system inefficiencies .' Low number of microcomputers limits administrative functions for all staff , , ' A-6 , ,\ JOHN DORSEY &. ASSOCIATES ,I ri;,~::'(;,~/'.,~'i~. f '!;:i;~~ ~';iI~"L.,: ":1./)1."1 fl,h~'-;,,~ ~i; ,~,,~:,~:, ,<+:: :. ;J1 ;'~"1":,:~/ ':"~ t::. "~ ~ ~,... I ' "II' -, , .'/",' {j'.~::If'.-"t:,.:.::jo:".J// ,~. ,.'~'!;:,l ~~,~'~r'~ ,I L. .!~J,\T"..~ <"I",~ ~: ".,-tC~':<"tt"~"~V'1" .')-<' " .'(~-I'I';~ ; :~i;\~>~::i'~,t\I':~ ,\,,:,'.:,~\<,:'.~t ~... .,'t~"c"\"l" .",". " ~.J' ~,r , '~~1\(f~<:r' / '..~,: ,',':' !: :,'r:::;) ~L\1.". JrrT)>. ,," q,r"- /;.L;' ';i>" ." . . .. i .r ~ i '. . , . ~ ,. .. ';', :;: ''''>'~'i},:';~':;;r~~~I 1< i,y. !. ;t '.: ,I , : ,'.' ~.J : , . , '. , , . 1 ~ . , i: I,;~' . , ,? . " ~< .":: / c , '. ' .. ~. Jf .~. '"." "(> , , , , ,. ~ .' . ."..., .;, i:~> " , , , . ' , .. " . , ,<', .~ 1) t:,. , I . ~ ~. , ,J :", : , , " , . I.. ," . , " ',' '1. , , ~ ...... )c . , '.~..!..' ' ., 'j " ..~ ,+. '".. , .t":' . . Lack of integrated CADlRecords system at dispatch inhibits providing more complete information to officers; additionally, the records system is down from 2.5:00 A.M. every day for backup, inhibiting thc night ~hiCt from accessing reCords ' [." F [:-~ " ,Future need to support additional CAD positions '["" , ' , -i... DIVISION: COMMUNICATIONS- RADIO SYSTEMS L' c..: , , CURRENT SYSTEMS . , Ten channel Ericsson GE Trunking voice radio system provide service for all City agencies. Three channels equipped with telephone interconnect. three channels equipped with voice gUard (Cor secure voice communications)' .' ',' ,n.': D., o ,-. I [1~ j' ,:.i , An eleventh channel was liCensed as a conventional data channel . , , System involves one primary and one backup transmii site. and two additional voting (receive only) sites ' ' Site inter!=Onnect via microwave (analog and digital mix) and leased lines to eight CML consoles in the dispatch center, one backup in the radio shop; the City hopes to replace the consoles with PC (Maestro) consoles , ' ,~ ~ , , f" :.>I'.; " Main transmit sitc is a 300 ft. self-supporting tower on southwcst comer of town; some portable coverage issues on the northern fringe areas were s~lved with a hole filler n,: W'., KEY FINDINGS 1~' , I EGE has demonstrated laptop computers to the Clearwater Police Department operating over the trooked system r:' G RAM Mobile Data has made a favorable impression with several client pcrsonnel u' C' .' " ,,' . .' There have been some earlier Mobile Data Terminal (MD'I)/MobDe Computcr Terminal (MeT) " studies and demos for the Clearwater Police Dopartment " , MOTs are not considered viable due to their limitations. The ClealWater Police Departm~nt is primarily interested in mobile data computers 'The current Toshiba laptops are less'that optimal, Md may reduce user acceptance of a new MDC project ' (<' " c " ' ,I, ....' ' . , u: '.\ A-7 f.r II .JOI~ DORSEY &. ASSOCIATES "0," .; l- .",' ," ~:(:;;2;;:jj't~,i~:jr~; ~~f..;t. .~ 'loT ~ 't~~ ~':,.,; ~.,< .t:l~':(lr. V;~';~h;}~: r;~'~.~.'~: '~;'!i:;" " ~ ::>i(; ".'lI~I' ", ";~" ,',. ~" "i~~::i~i~\!,i":";: :~ii:~ '\:l~~;f\.~~T/c":',., _f,". '~,J, 1. ~~~~~,;t~',>~'~ ',/ J:~~.~., ~, .,::: .':~<,:~~7,; . ..' ~ ,;. ") t.l '; '" , , " '., ::r:'~^': ,'."':':.,;~,':: .',"" ';-"',:..:\:, ',":,('):' ,'t'~'~i:~:?Y~~'yn~ "I ,1,..1,.l- '. ..( r~i'} .< .;"-J . , ~.J, . C ~ ~ _ . r~~t ~ ::: I;~~ :~J, ;. ", . <'., ~I ":,',' ,)' "':,'.<'~~ . J ~, ~ :c ::.~. ~~. , , .. '~::f~""J :~'!~\~ ).,o','.d l .:. (i'.j 1 " > , ~ ,. ': \ "":~Ii' , ' . ./ '. t " :?, (, ", " " ' I" c' J , < , ~" ~( , .; ., . " ", . , , . c. " ". ,', ,:,',;.: , ) tiC> , , , " 'I " ", l.,' j' " ; ;~,::,~.t; . .~'H ., .,' ~.~ ,~ l,j ~.) . .' '\'~J :::<'::Ei , "::)\ ~.'..' ~ .'. ,I, '.' ;. ,~:~. j; . '. ~(' ":'. ,. ~P':/:>,:~"" ' ,t . " . ." '.1 " , ) : ..., " . , 'f . <,,, I,', , " . " ~'l<~"<<,...1.::i!. '. , I, ,i I', c',',, .. .( I'!. , . , " .,' .... . , . .[ . ~ 'J: c .}.~ , : <' [, ,\ , f~<" : :.~t" .- Good "middleware" is required to translate protocols between various interface clements and, the MDC's n l.~ MDC's would eliininate much of the c..'Urrent voice traffic to the Info1 dispatch position MDC.s may reduce much of the overload/overflow' into th~ current East & West'dispatch positions .I n ,( , I "" I SHORT TERM NEEDS "'[i , , ~ B'" 1.... '.>\ The following applications are perceived as minim~m requirements for MDC's: · Messaging (e-mail) between officers. dispatchers and field units. etc , · BOW's: These should be group broadcast functions' ., I.' B- , " , .\ , ' , · FCIC/NCIC · PCJIS (if proper interface can be provided) ..../ C' '," , ',:. . · Digital dispatch of runs " ' ~' :' . ~' '" , '. " · Vehicular printing capacity . ~ > ~ ': 'G~Y ,', ':. ~: ~ , · Patrol suo Jiervisor monitoring of unit/run status , , , [ ~ . " .' '.: ~., '! 'Jl' "r: .. .,C:\ . '.'J' ;, ':' ~ . ' , ~ At least the.folloWing reports:, .1' , 'C' , ~ ~~ . : . ci~ .... , .. Short form accide~t reports .. loug form accidents .. Offence .. ,Alarm violations .. Warnings , \', '. -;' "C"~ ~ t. :.~ "~'l I t.... '. 'r ' tJ. LONG RANGE PLANS & WANTS ';, r.... .' ',. { 'f.~' x:..- ., Automatic Vehicle Locatio~ (PCMCIAlnotebook) , Supervisor approval of reports " . . ( " Supervisor monitoring of, officer MDT activities . "~I 'J0 .fL~ Some LAN data (ie.,. Master Name Index) ..r'l 1t ~, ,~';""t, NoveJ! E-mail , " ;' Officers wa~t to ~ove the MCT ii1 front of the steering wheel for reports,. , Windows environment '8" J }'I, . " .' . .~, . '" .. . .. , -. f'E:' ~~~ ;",~ : ~ " ~.' .'~ I. " {:~ ~.~ A-8 ': " JOHN DORSEY & ASSOCIATES .~' I~ ~r~.. '. ,; V'li'f'i;"l\':\i.' ,,,' ,:.~r~:'\(I')f.';:~t~;( , #, -'1' . i ~ ~ . l-' l J 11 ~-y ~ " }lr"'~.\t....' f\llJ;t~t)'(h...I' ;~~ I' ..",:};;',':, .,.,~' . .,~,' ,,~,"... ':." ',':":'1, I l;/:' :/f'~' f '~~,,if ;- I -r ",.'f....:: ~Jil ~ it::!; ").:~1.; ,,~'{"./'~~,~': ~ ~fJ, .It" t I ~tl,,<l.~,"'~~r(j,t',~.',", ~\:'~+';,L,l." ,@,tf,,:, ,,' ,1;.;, '~3.\,~""'JIo<;.:t.:, ~ \~/L~:\~t~ ~r! ~~~~,~~ .i~I+ ::~~I;<~1?, ~ f. ll~"" " i;:,~,~",~;, .1'vj,;' t1tJ~r.'J",: I ,f'.,~ '(*,'>' " ~'. -I ".h'l~..1 J, ,~1 '.J." I J "''''1: ,.N/~ ~ " t'!J""" "~.. }""I."ot\, ""'r..." .~ ' ~~ ',,' "';'!~t~ ,j' /.~.' ) 1.: ,......J. j. "'1)" ......,.J ~ -l ,.. "t/'joo.'" 11. ~ 11{!,":J".!~~>:.IJ ;\:' 0,.,' J:lt.-,~~!t~v, ., '.l.o _ ~ ~ "1 .. ~ " , ~'...l' 'd +\!d,~~, ..t';>~\ '~~~y~ "1 ~ , ,.;,' l('\~; l'.; (; f ,:,' ''';" :~ <.. d' ~ I .. + .f~ ' ~",.,.~t q""I,Ji.t >t!i;.'.'. .'..). ';.( ~. ,~~\,,~t-' ~T'~ 1'.1-(' " ;'"' 'J ."I'/O"t"\~'. c.'~ ,f.,. ~,~. ~"t-,;.~...(..., .~}.~~ 'J~'; \ ti ~'. '~J ~.' : ~ I::~ ~;.~nir <.'c, . , '/ :~~::.'\.:::l:~: ~;.;o. " ./~:':":'~~f(~~, ~ . : >t". :3:,: !. ~>. <'ltll .... < ~," '.' f !~:':,\ :', ,.:., , , " ,.~: . '. , ','.' " f. ' ':: ~.. . "+of;' . '.~~: :.~: .'~" J~:; .;-.' '" ~ . ;.~f/,:'", . t . j. 'I . ~ . I . ':"~,'.. :~:'~:"~I.l..~>~'~ '. , .';: ~' r." , ',.,*. t ~',': ~ ,~'. I't. ,'or '.. . " . ""r'"h .,,1" ~'.' '".' '.,'...... "'1" "..,~..,.,il[..,."..{'{!/ii..Ht". ", >:;~:.:<.~'~:.'< ,::,,,1:' :'.,.~: ." ';: ';. :~:~.,:::: :"::~:'\~i~':?{li:..yi! ">'/~{~~1 , ' . ~ ,t; . ~ .... ~ r'.';~, " '. t '., !; . ;.; 'i.:t~ 'L . ',~r,:.:\t~ :,'. '. ,: ',~.\"st . J t' ~ ',' ~I ~ $,1 . , .: .... .' '. ;;" :,}: :",;",.,!~ J . " '.. ' ,1t ;,~ ..... ji.~"...-. ',' ,.' ":'f . " ,'",~ ;;r\i~i ,t ,.. ". . ~ } ~ I ',' ;~/ ,', " ;:~ t ':: >1. ~ " " <~.~~.,;'.' . ,:\ t:,. '/' ~;/:(".,:,,/ , " ,::' , tli::::.:'.,.;' .~:' . . . ("I , t ,,' .' J ,~ , , .. " ,I ," 11, ',' j " .... ,; 'I ",I . , :, ". 't" '.' . ~.. 1 .. .; .. ~ ' I, 1,' ': . / :' [ . J:., . ~.. J , ! . ~ ",, I , .' ~ ,~~, ~, .. . . , . l " 8;'.:' l ~~~: Possible pt)~-based O/S (Infotcch?) , [.", I"~ , , " .....} ., In.ca~'CD-ROM,for video booking records; st~tutes & ordinances AFlS (auto fingerprint) , NCIC 2000 .' , [~.~ , , '. '~~. . C~. , , ' ~ . j , ~~ . ~ ~ACE REqUIREMENTS '\:', . ' I", ': " . '.f t, ~'" ....1 " . 'NewCAD . I NCIC "G' , .1 ~ .. IH . " ,., FCIC PCJIS , , . >~: rp lJ {:; , , .) ". In-house LAN ." 1'": , , I, " I " ~" , Lf: I, KEY,ISSUES " CONSTRA1NTS , " ',tj( ,q,,; , " ,3 - . t~}. ml';:~ " -.1 , , :.! ';; .( , RANGR mobile radios do not support gr~up data 'J , , . ~.' Group data methodology (i.e., whether and how to ack) Vibration, environmental spec's. etc. ' , , Air bags (passenger & driver)...Dallas TX conducted a study/test , .' (' ~ < <~! '~ " , , Tampa has a current project with MDCs. Clearwater Police Department will be viSiting that site next week . , , , ' Typing and driving '[~' .. ' .' " , ,\ Training Voice and data mobile radios. Fe~ling is that the current radio system does not provide adequate in-vehicle portable coverage,' and so if the truoked radio system is used as a transport nie'chanism. either the current radio would be required to share voice and data with voice priority. or a second radio would be required'. . , . ' , , , , C'l' '., '''I>:: [1 ;:i. " ". . ;I". ~' Given the highly loaded nature of certain positions in the dispatch ceDter~ it is likely that the Clearwater.Police Department would become very reliant on the MDC system shortly after cutover. Thus, significant consideration should be given to fault tolerance and backup operations . ,.'. .. " ["; " . i,~." / .. , , , , ' , .1, 'G~'~' ;',i.'.; ~'. , r " O:V'e.. " " ' ". '\ !,: \.: .A-9 , , ..... " "0'" , " , ;~~ :':, , JOHN DORSEY &. ASSOCIATES . rn':;;. , . . ~ , ~ " ' ")" : ", '. J.._,~ ' ~ . :\-!~(\:.' ):;..~ '.' " "'1 r; " .'"J ~. ,~J J " ',' " P"::Z;:<;., ,)!,';{, :.rb.iJ:!.r:.~f~~~~i5' ';(;<"'>.f. ':.'.:~" 1,\ e' ~.15"J"C""11~~ '~~('t;!::~~:!~', ; .~ ~r/, ~::.r' <'t'--:~!i"~.lr~ rf~~~ ,l,IJ..'L"~'~ ~,;'i]-...t . i.,",' J~ ~r.. r,~r'~'l':':"'" .;. .f'J'.: ".'.. "ClI'Ill ";HI-.~~~\rl: ,...." I'. 'J,~ 'l"'~ ~! #-.!~!'~;F..' ~ " . ,~t.,:,-,}:,:,. .il" .1-~.'';" : ,....\,.,-', '" ...',.... . l, ,,' ,.~ l .. . J'(f,. n~' '".... ..' . f~".". -..).1, ~. ': :"'~~~l' ~~~;:r i ~,~ ~;:; ~) tl.": ~",~'''l l' ~",., w it."'I>:' .ftti!"t,'~l~ ~\{'" ~..~~ ;.,,1',,;" r' :~;~..~(~. .~"~ . ' ~f~ '~~ :"(. ~.;\ {', >' .~(.;....::; "..~ ',"" ""'~'<',;:"r " ',{'~:'~{-J'~.~~~~'i:"<~tf!v+ ;~~'"11l~ ....\~~ ,< (fi'it;" ""Fi.... ,'.-', ~."I,,"lj ,,"'"-'.,," ~l" It..~ \ ~., r, l~ ,~~';'~""" 1\:~"')(;;'\:\'<:i:l1 ~..~>}~>;t:,:~/~~ \} '1 ~~',. ~,~I~: !,:t~.: '., ., .;,....l,{,."'.l)'.-:J:' ("')"1 ,{ ~ t I }~., t ~7. " '. t ~'. ~}t"iU~'/~.)~... ~f: ~~ :::~ .",~~~tl~t.. 1\ r:t..~~..". ".r., ';1'" r~,..";.{' lk lJ'l,r .'~~r"'f;"r'\\oJ '! l';ljl~>.rt, "'~~'" '~,t", ".'" 'f,oPI""'" r:1t. . J.:f-;~/~{J: )::~.. y,~ ;',~.. .i} f~~ T:1:J . r:..+fj:'~:~,~;~~}~I.::..~.L~~.~l:~~ ~'~'~'JI~! l.~:~.~~;,:~?,:~ '.t f'r~'. ., : ,~, ,o' " ~ c , ~. :~ "~ . ,. . "" ~ t '. ' : " ,',:' , ""\t....I"j;O,.'.p~"., ~~'~"." *~. ,:.l,.~,~.ifj""'r-J""""'.~~~J " ',: ':, .')/ ",. :, ,:' : ' ; ',;, ,: ':;':~' ". ',<<}::1:l:':.:'~':,\},~\{1 , " , . ' . :' .' " , ': ,t ,.~j:~ /, I, ~ ' ,'~' 'II : ;,~~ ,',:, , :.:',. :::;~ r J;' ~ ;0 , \ellt ,:1.: 1~, , , '/ '-, " < \' <,1' , , " , , : > ~. F.: , . . I : ,Y: ~ >, I ~ . ' ;:; "l 1 . ~~ ~'-.,.- ",,',':,D~ , 'J f :. ~t::~~j. , ..' :~~+<' i. : '::~':~f I' I., ~ J./ ,'.. ~~.' '~~ . ~ ',~> ';:. t . ~ .:' ,'. I,,; ',) , ."', ,l ::~~, ~(~;;,~> J ,': c .<,' . , r' ..' I, " , " f ,', /, , . ',J " ~ , , " " . .~,. ..., ': " .. , ' :i~/:~:' ..~: !",:' ~,' . , , '"'! , ", t, " ~~ ~.~.~ >. ,; '. ~.I-...,d, ...... I' '" ~ I I '.l ,!,' ., " , ., , - ',>. ,. ./~..:t ~ , . ~'. . ' An accurate traffic m'odel should be developed for both CAD and MDC. but as a firstapproxima-, tion the follow information can be assumed. The following data was taken 94-04-01-17:00 to 94~ 04-02-04:00 ' Talkgroup West Info!, East Beach Inf02 PTrs 3179 2054 4612 2913 739 Total Duration 02:14 02:16 03:42 02:10 00:42 .1 All groups 15325 12:49 " Assume messag~ count on Infol of 7 PIT's per message, = 294. 543 CAD entries (squirrel number) were generated 66 reports were generated, from 1-~0 pages in le~gth Channel usage peaked at <17% (<31% at 10:00 A~M.) . .. ~, ~ . /~, I .' ' ,,', Traffic statistics should be run on both tronked and dedicated configurations for these figures c I " (expanded for growth) to determine system design ,requirements I":", . l /~ ",T }., ~ .c. , : " ," .r ". '). 'l~ , t.~ l , , DIVISION: INSPECTIONAL SERVICES '[.' , , , ' CURRENT SYSTEMS [' ~ ',~ i . , ( < .., , .~,. , ~. " , Specially designed dBase programs which ar~. segreg~tcd f~oin other LAN u~ers because IA audits other internal,employees for Compliance with polices and procedures-- thus their data is confidential [ " , . J'" , " " , Various non-integrated, limited data capture, home-grown sub-systems that track:, '0" ....; . .1 'Ii' . ' '. . Policc vehicle. accidents . < Employee' commendatioD's . ,.' :r-' , , " ~ ' T ;) ....,;... . EEOC/AAO complaints ( , .:" , .]' ,,. , ~" . Use of forcc .f; :'l'::i ,'t" " , -( , A-tO , " JOHN DORSEY &. ASSOCIATES ~ ' .JO' I ,', ;1' :'L'~' " ' '" , " '.' " ~~::~~~~. :~;.~.'ft.'. ~~ :),~ ~t:~~, ~}~t;'l~ ti'~lIL '.{'.J:.\.,., :r ',,'" ,',.h<, ';'ltJ.):,~)> ~ .~~;{ t;?:~., ~I;~:r: ~. ::. .::~~~ ~;: '\:'~:::;.~~:~'/~,~:I( ~~",v' ,/,1 ,~.' '."", '''''..~ JJ.....,l~t>II,t, .':/tcl' . . '\.'1),: " ,/.lr~>.4(;' '~:>\.'I' /1'........:."(,....'....1',' ". /~f M ~!4,(ltit\.:t t~" ":'iJ,'.i':':'h';':",~\ t:' ;~~'J':':"\,~~\ '. :t[!.'I"~."l "I!~.~~'j / ~i?H"p'Vf,~,'. ~T- . \ ..~.~i tt ':c'~ !!,"J {i..,c~~\t~,) ~;,~:/,~~ :jt;~ \, ~ ,.~r~:,~ ;, :: ~:> ~,j ~..,~r''''1- ';~'.4' """\0""1.'<" I~L:"2 {~ .....: -/.11'. t..$ Ai. ~~~l;,~ > ,.. t ~~~~~~ 1~J'1>1.""~r-,,"'.:r..;lh~~. I ''- ~.~ _1- ,#}l..~;'~~t"'\ {r/~. ~4' ,: .~~. ;', '.. '~'1I;~: .:,~{ MX;!.,;:.:;:::- /,t".r.~' ::~.. ::I'\'~;\"" .i[)~i,.i,~t~.~~' :\.~;,;:~~:fN~i r.l&"t , ,f....)~),...t! " d'~r..~ l~ .~ ~ l !:, J;tl}~~~~~;~{~; ):~"l:: .:; .,:. <~:~':~~~l~,1 ,~I i . " ' }~H~~;?'~.;~ . ~,' ,,i,':.' , j.:::,,~ '.' ";,,,!,~~\:-;"'.' , ~: .:. I . ~ I .~ . I" :.: ~ "ot ,(}~":~~";V~.~ 1, 'I;., : .; I ~ , , ! I , . " , "I , , " .. , : .' ,', , , , ~ I It:' - '"II'; :;,'~:n"". ,":1~~ri. r,...;!:~('(\ ~.''!f~~~ . " t I' J " "j. " ':>~'l~'\.. )>:l''''1'lft.~ , . I '';:'!',',\'~'?~;r, '\.. >. . ~. ~ ",' .' ': ,,;,"H.\t . ~":"':", ~,O)~ ",'. ;~:"..:', :':~i; , ';, c .l~" ..-:~. .";t,,,,\,~ >:. "':~~~.~:l~ f I I '. 'I . . ;.;~~. , ',. ".r....( ~ /l!:') '. ~ . '~" '.i~ . '. ~, ': ~~r1j~i . ....t), (0 ," \,.," f.:(f.'~ . "; j"'h, " ,",' ,> >'!~( .: .,':t 'f'l . ,<!~1 ,,;.~ , i ',' .' ;/ . .' ";. I ...~t ; ~ . jJ ( :' ). , : :.,:.:.... ~. l' '. ',' + ~, .", ' .t,l.~"y,;: I ~ ,: I ,'. '~::~.~;\\~ r!~ , , ': I' .) . ~ " .' .' .' ,',Tj , ~, ,: ',I," , , ,', ~ I . t .> I'" \l, t .... .~. . . (' 'I' " ~ ", : 1 .. , ~' l.r.,' ~l: r:,. ,', ~.\ 'J~.'" , l;~ jO;:'- ( ;f~:;!';':'~'.:'; r:,' .\ ;~':...., ,", '.~, ~ ',J.; -' I~J' ':.' f ;. ......,1 . ,{,.. '" 11,', , I f' ' " ,', , I ,;, ,I . ': . . . '/1"\ ,f . > " "I ., , .' '/' 'f ' ': . , ,> . ". " " I ' ..~' . , ';,','" ' ~p." .~,.' .,., .', ", ,r ',' .,: ':,>.>. :/..ltl'~'F/.' " > ~t. ~ " 'G~:" , I . , , t.. .,.' @" .~~.~ , ,~. "': ~:... t " '. Grievance . Internal discipline :c'" . " , ':};<' ,. K-9 bite · Civil litigation c: r:";: 0 · M.I.R. I ~ , .f IT', :1 . <, 1< ' .?,.' ' '" · Police pursuit . Office Automation systems including Wo'rdPerfect. and WordPerfect Office J ' " , " 8:',: l~~; . , ' '" KEY FINDINGS '. D~ion conducts staff inspections ~nd management audits G.., I..; . r' ',i.~ '., I ,r . Unit is using stand alone programst but most of their information processing requires excessive ~ualp~~s . , , , G':' , " " ,< ....;..... !c, > ,b~:~: " . ~ ~ - ,., Need ~tter hardware maintenance from either the City IS or from an outside'vendor ;,,:ID,::! L...:t. . !., :~ SHORT TERM NEEDS " Need new software to track inspection cases "0" , . , ';1, Need a report generator to access general departmental data r , . I,' , . Need newt'upgraded workstati~ns "C"' . : tC , ' , '. , LONG RANGE PlANS "0'/;': .J/_: , I, Need exists for more t~aining on word processing and dBase ,1 "J 1 Most of the' data is on paper records whi~ should be put on a computer system There is a need for records management analysis to determine if there is compliance with Florida Statute 119 which defines the records retention and disposition requirements, , A records' management study should be conducted to provide a cost benefit analysis for functions' such as implementing optical disk imaging systems " C'" , i" , , " , , , t':; G... , , .'J, ,.' , ',;\ < I" ~ . " ' , '. ',: " t.'.. ,. .' ..: ~',~ C " C .....,li '~ACEREQ~ t" ': :, 'I c.', W', . There is a need for access for aU users through a IAN gateway to: ~:' C , , . ; c' 'U,,/; ,. , ,E. Awl1 fl'; LJ,( , . . , , c " , ,'I ',,} . l, ~ . " JOHN DORSEY & ASSOCIATES '~'(I' :~'"'' I, .:. ".~;.f.:'''''''~~'~' ~T'c:'~ ~.~!{).)>~;'II~~.{U,,~.(:1"'~~\~~i ,,)"~;t; ~<~...\~;,j ",' . I ..' 0, ;f,.H,'.J/, ~;!'\ rl-i: , J,"'if\" 'I ,.".'" , ,,'.,' ;'(V,~~ ~ ) }~~{(,{}:'(:J;J~::'~:r),~(\~ .':.~,~ il" ~,'t, l,'.xi)~"",; i\! ,. ) /,..n;'',\''~~tJ '~l\ \:,,~r;.I~); ,~"t ~,~~,{t.~~~~:l',: ~.J.:~l~:::'~ \. 1t,I, ~.~. .\.:/~.~~ .:r,l ^F,.""t., 't";' , . ".:, .;,1,:)", ~r~~r.:.'~ '\~!'\:;.f~~N: :'~/>'~~~. J ~:icrr:s; I ~i"f!,;f~t~~t:,tr~~~~\"l!:?:.~ ~ ji:.Tt:l~~ . .'~ * " '<r..,,"" 't " r:i,,'lW:: j'~",,~,;~ J.: t:... ::.~)\; , ;:f-h'~~\' 'hi, \,.c, ..J,.:'I"f. .... , '" c,C', .> I' 'tit':.I~t/',<,</,. .. "l,,~~~_~, (. "?'c\ .",c,;, ,c"",'l1;'cX ~Jtt I;'~ C y~~'~ 1't,,: t'~~1.:\i;.."4~~'I: ~;;, '/' ,. .,-, c, ' ", '/'}Y I." Lfi .~.J:~J/-i~JS~~f~;';;>.';1~'~.@:\tr " D" , j , I . \ ~ . : .~~;.:, ~ . ..C ..>~ ~ ~~h."" \/I' : i".~..: ,. / ~,...'" " }~ ::~\. . ~' '\, i//:>:. < " " , '. ',', . I ,,' ','. . ,. :. ;. : ; t/ ,'~ , ,I' ~'( ; " '. ~) .' J" I '~i~;: ~~;. .,' ~"~l"~~ ':..,., I'" '. ,~ ~~. , '. . . r ., "~,;"""'t~ ....~"\, c :" ~ ' ;\'1:;' ((1 ' '}.' . ~}~l, .' ,Ii ' I~; /~J . ". ~ .- " , ,:d/ ,I" . "1 ,tIll".. .~ ...;.:.' ...., :''''>;:' '/'l':.'.I;c";i.<::::"rl,~:;..I~,jt~:,.jI~~~~~ , " ':" ;' ;;', '." ,-..:" ~":.:."::');',,,:,';7D~,:~:\t ,/ ~ ' '" ' . .rf., , '",:.;,3; " " , . " . ~ , ' " '" , .. .' 1 ':; J~~ . ~ ?:'f'.' .(., ". :,:'1' , . ~...' '':,t': 'j , ' ," ',I' " " , i :1 . t ' ',;'. ~ f". " . .,:%!. . ',' '>, 'L:;,t: :, . 'i:)!~ I , / ';~",.~'t,\. " ., " 'J f .; . I ~ r:!: It' " : .' " . " , , " " , " , , ,. " ... . d', ,I .rjl , '.' . ~ II . /('" I ~o i, I, " .. ,,' . " .' " I ": \ .'"., "..u" .;. . t , ~ :'" , , , " , .. . !' " ' , , . '. ""' '. I-'~'. !i. " , , . ..J:" i, I'". . . i 'I'- ~. .,. " , " . CJIS . I' '. . .. NCIC . FCIC " · AClSS '. AFlS , . . Preferred access to tbe Maclntosb network at City Hall which stores aU of tbe personnel and disciplinary, records' " ' , " I. EQUIPMENT REQUIREMENTS' . i , . Need a 486 with a color monitor to accommodate. off-the-shelf software which is' designed to meet their specific needs and requir~menls ' " " Consideration o~ separate network for Division Possible procurement' of an,optical ~isk intiIgUlg system Provision of one division MCf, when acquired' . :' . ',' ~.'" '. ,< "j " ' .,): , :( .. ' ,. ";.'), CONSTRAINTS " Division data is con~del;ltial, and must be seC1ired , - Internal Affairs, which presently reports to the Chief. may report in the future to the Services , Deputy. Chicf . ' ,( , .. DIVISION: INVESTIGATIONS ~ ..... . CURRENT SYSTEMS J, " Division ,makes, extensive use of a private vendor (AutoTrak) to provide on-line access via modem and emulation software to public domain' data such as mobile home 'and real property registrations . ,'. , . ':: Automated incident and case records, utilizing dBase and Clip~r databases o~ Novell'3.11 network ., . .,. ,..1 A~12 JOHN. DORSEY /II, ASSOCIATES , ~ I',,,,, " ... i'i . \'. ~.,,/o, > .' '-' '" ." ,< ' '''fj' I'" ~ . ....;'~.;',' ';.......,;, i \ t ;....'"'",.;.,~~r"t...l 1- .r~ J ~J~~r~~!;',}:~~.;?~1 :~'~.:.' >,;'f,{~~~S<: i'ftf~~~ 1 '~.~4ti,:;.~!,I,~ ,...;.:.~I."j.j.i.,..-; "'.{~ i' Y)%'~;:~::~~::,~:,~,'~',;~':"'>/,~:W~ I :t:~i.fJ...1(.<,..ttt..~.. "l.t'IV~ ~r"t J=, ~",,'A i~'" .,,j'Li~':i:,ijr~'ll' 'l'i ~..j, ';~~'.. .to ',~ ~\'~ ~. ~:JIl" ,~ ',-r-'"J.~..I'1 \\lr : . ' ",.. ~. I,f' ~) l<~,J"" ..Jt':~'~~\~'r:rt..~f ~:~'."'{' ;--:,.;:t,7. i':.).~\.t..""..,~.~"f(,<. I".~f '"1}J,4' ...~. ", ,',' , ",,";...~ ".:.~t'" " .t h" , ~'1"", '.' '.~~~ '~r." I ~. '" ~,.' ~ ,I~l~ 'l' .1'1(..." "',;-'T\. '.... ~ '.' I T I '" j.~ 1, "'.,1 , ""/~ 'ii'; '}~:,"l ,~ ; J'.J 't'f" q\l, "'/~~';'., ,\\, I,"~ 'y",,; "', "";~!"'''''l'''llt''''il.}1 tfT// ~I.~ .:J~,'" :n'1.~~~' ?J,'~ 'J:: / ~~r(:~.f:: ..~\~ti t,-.....r.y "'." ,'" , " '~(i. ~'"jt,' ~ :'{It l .,:,., " ;;'l" ii:>'~' r*,i-"L~.,~<.,<.,. '~~~}," I , ,~~.~,~J~;.~\~~::'~~~~~> ~:/;,:,::;:;~I~>~},::t: j,.t;r;",,/ '''',,"' ," '., I,,~ I l~ (.:.1"." r . J ,,' " ~'. ~ , t//I.'::'" :', 'I ! ' '\ ('". " i ): " ' I.: . , :',''1'::':/,'':' ""~:'<~',::~' .,', ,n,' ,;, " , " ;' : ,"" \j " " " . " . ' . " . " , 1':- .1 .' ~ I " . . ..j ~" : ~.' .'., 'I Ii'. ',. '.,r,,;- , . " . . ' , ' . . . ' " " '.; , ~~: 'c; . .' . )' '. , " ,','." ~ . ~ 1 nt,' + 'l ' '. , , ( f "f'" ,I , ., : " o r'~' c .. :/ j,.~., " '.. : ., ~. L . , . ' f .,.. ~ , .,'. ! '" .A~ . . [.' Office Automation systems including WordPerfect and WordPerfect Officc [, .17, .' t: ~~ . KEY FINDINGS Division is responsible for crime analysis. pawn shop investigations. career crime. economic crime. crimes against persons and child, and burglary & theft; generally responsible for all investigations except vice and narcotics . [ Present case recOrds are stored ou a dBase database system accessed through a Novell 3.11 ~~~' , [, .', .~ ; r,::, '., [,:,' , " 'r;J: ' 0.",: '. , " , ' ~..r. . " , , There is a need 'for better data classification and retrieval (e.g., type of entry for burglary) Many fields in the database can be over-written, resulting in erroneous statistical data Division activities are adversely affected by del~yed entry of Patrol reports There are no automatic checks and balances to ensure an needed reports are entered into the records system ' The Division laCks a manageme,nt system to track: cases. detectives and activities Due to the volume and cumbersomeness of thc pawn system processing (40.000 per year). complete utilization of this system is not being made ~I;~ L: ' Lack comprehensive relational database checking throughout all databases for individual names (a Mastcr Name Index which helps identify duplications. and cross-reference multiple name oamrrenccs) , W" .'j' ."'~ : Expanded crime analysis automation and staffing,is needed U' Supplements are presently written in WordPerfect, and are not integrated into the Records system SHORT TERM NEEDS ["'" . , , .' Key new/improved systems arc needed for: C'" , , , " " - Case Management · Integrated Supplements [10" " ;,; 'C~:'.' " ~ , , l;'" ' , ~ . . .... · Crime Analysis -Master Name Index · M~ster LOcation Index " , , Need improved automated management procedures for case tracking and .closure 0,(' 1 , 'A.13 '[J.., " , JOHN DORSEY & ASSOCIATES ~0:~'S~,:~;;;.:t}}\;i~~ r~l.'~'''' ,': ,C~~>"'L\t 'I "~ .t.~~f.t.: ~'" ", .." "....\, .', ",-pr'~ \14~;.;~::;N~!;;S:.,i~";~ ~!~'.!"Y"";' ,: "': "':' '.\ ~~~~~f'/;';',:'; ,:'~:V:\1: ;, t~:?:'{' "; ":' ,10 .'. 't.., " :',.,! , , ~',' .1 " c.I' It,' ; i.'. " . ~_ ':(':. .:~ ;",~,~~.=;.(.." 4 <".'~r;..~. " . ',' · ~i,'~T;: ';"7:":;;")] ,~ I:. .J , " ,'<' " , I, I.' " ,",'. " . :. c ./ I':, , .<, , ~. - ',i' c: ~ I ~ " ..: " ,. ~. ~ I , {:. ~ . ~' I,. . .' " of.;; , , " "".. 'oJ .' I!:...:', "I~" c',: I, ,,' , ., ,~;:.:,: ~' ','.I li"'{'>",:,;'" . :'"j c',.' :' ~ f <' .{! :'. , '" l , r. , , ,...t. , , ':I , i :':~;;1 . c', f,j 'f' . .~ ~ : ~'_: '~~,) . 'I; . ,~ ~ + ',' f ' , F l < ~ " '; t.' , , (, " I. , : , , 'r ", ~ : ' , , . ..,', > ' , " ~ '/ ;.. . !. "/ '.; , > 1 :-,' : ,~, :'; ',t., , , , , ,.. ~ " iJ~ d I. ,:" >,;;;[ . ' , 'r; ~""~~1'~.t 'He J h r ',' ,'I,. ,I , , n lJ ,', There is a need for 3~SS to data via ad hoc report writers with Boolean logic, geo-base'd nnalysis, and longitudinal statistics over timci data needs to be able to be aggregatcd and diSaggrogated , Direct 'elcclrc;;nic capture and storagc of crime reports via improved mobile technology will benefit the Investigations division G'I' . '<t." , ,"'1 r, LONG RANGE PLANS '. Digital data for pin mapping/crime analysis, and improved dispatch utilization , 'L\ , :' , ....' '. .~/ Improved pawn system which has more detailed data about make, model and descriptions of pawned property , ' '2' ... i..1 8:" , , , I . ....., ~ . A pa~r1ess system is envisioned (or at least something approaching that objective) More widespread access to ACISS. Rnd improved sharing of information with' the County Sheriff, ' and'other law enforcement agen'Cies' , , ' f-- . :.'1 . . > 'I' , ' 'r~ 'L ~ ., '("' . ". ~ , ' ," ~ " .'.:. Utilization of Artificial Intelligence to aid in detective work , , , , ,< INTERFACE REQUIREMENTS , , , , ":;\ Pinellas County Criminal Justice System ~ '. ~CIS (Flori~ ,violent Information Reporting System) , , AC,ISS system (County Sheriffs purchased system which stores crime scene. and other data)' " ',L' [7, . ~.:. . CAD City' Utilitics :f< ::. ~ City licensing I , , 'P'.' -I, :. .L'] , Preferred access to: '@" , , . " , "'" l ,. I < , j t. · AccuTrac . Internet . Compuserv . VICAS ' , . CD-ROM. based phc;me Th;~ ,,' '8:':" .' ,..-I": " , , . ~u " EQUIPMENT REQUIREMENTS " 'i]' !.' ~: t {> ,C'j. , Expanded/upgraded workstations , , Consider imagmg system for case records ' ::G'~" , , ., , , :~;'[,::',. " . ." .' ,J '.~:' , 'f . "~I' A-14 . . ,+<1 ' . : , ~(.~ ' ':'~~:~.'J' " , ,JOHN DORSEY &,ASSOCIATES, , ' , I , " , / 'J:~". "" j ( ,.." ','... "'1" ~t:':!_~'; 'fJ...,' r i" .'. (lot :;'I'))~~'\"~"" .i'. i'(!:~'~;\',::" ',:':,",\ '~~::" .:[;.,1 "f?'d;~' IWi~">'" ,,~ ~ ' ,., p .:' f",. "If,,.,l-4 ,,'~".~:J:,:, ':,!~:l.'> : ,~:~..;,.... ,:-::;;.~ ri.'l' ,; :',j {{ ;';..f.;.., ';, '",..:S" yo ,..,~ 'J.' t oj ~I~.' ; L . ~, " K;. ~:>" ~"/,:, '....2' ~",:',,:J (" y.(~.\l' ,~, "".,' 'f., ;1"1 ,',,,, 1,,\ 1 :..f . {~1."'.-1rC""'~~ .' ,I ~ '~... c , th 1.~;~.~~~~ "!/~t:..~c';~~.~~~ )~'1::~~'~ :t.-.c;:~ .~~~' ~/J"'" I ,<. lIt, . ,',' ',' ""'" f 't~~.'.'4,~~~,! :'~<J'~~I:r:>f'(. :':,~i.c~.:~\. \Ji:1 '\. 11";"";' Y.~~I' ~ ,1':.r'.~;~E~ ~l :.. i;:~~',;):':;:;~' ,.'/;~~, ':i~~~;i;i~ r:~~~1:,/"~..:~~\t ~,rt' ~~ ,,' :::~. ~~~!);i~~?,~.d~:*~~'~"': ~j~~t/ ,"l, l..: /,:l~';::/J :it'c'~' ,-i...~f,. _\ >\\-.....\"..J~'tl,. ; ~ ,:'?~2ttY1,~~::'~3i:;," ,':'::i:~t~A ~'r:.l{~'~f'~;~ J J.) ,t ) : f~~it,,-~f~;~,., ~ .""? ',.. 'o,' :t\~.j:" ';, ..,. , '>! , ~t ,~ l:~: "', ,c " ,",::::.,.!;t " , '. '<', .. ,. :.. ."c. t ): . ~~ ,.'.:' ~.: '. .\. " .... ~;~ ~"lE,T'.~+l~:~~.:~T~~~' :~://: .:" .;~< .~ .<" . . .: : . ~ r ,". ;~,,:l: ,::. l.~<~ '.'tJ-',~l~ >4;"a:f.;>21l~.~:V < ' " icl~~' c .1J...~,.t7',;t.~~ ...... "":i\':::r:,";;J:~:~ 1'" i, .'cl)l .,. ,. ~ />'; "', \ '~~,~. I',.' ~. " . '. i, i' <I " . .' ,i I ':~~ i .' ~ . .' ~:j'/.~:'.' c < " , ,., 'J ;, :<:} , \ . r :', ,:;(~~{ , i ./~(( , : ,"1/.1; / .,'~ i <.. '. i~' c .V;."J " j :J)'. : f' ; /~<(~~ '. i ~:; },:~~~ . 'I, .,' ", ....:',:;,.1 .' lit': ~i: . r..'.Iii J .. <," :,'f,;:::,'1 " ,,-...,~ ", ~.-:, 'f.',; ::. ' '. ~" ~!' ; I ;..1,". r .' IJ:I. : J' " ~:i,>'" .' , . 1.1)'~:U'i ,..' ',' '/ J".., ~': 'r" ~-" .... ;, . c . I ~2~;',: 'I,' ''-" ' '" . , , ' '. ." . , '}t, . , ' , , . , , . ' I ",' r, " ,', ~ ~ " ::' i:"":,,;',,';lf, I ,; .J.,', . ; ~ , , '}' I ;, " , ',' " ' " ,\ ' " , ",\ , ,.' .',' / j , ", " '" . J' ~, . '.I~ ~ ~ .: r . I . <' . ~ )" \1 .../. I . ,l " , , ',t,. . , , J i, " , . .i" ,,~' '" , I, J T, '.! ..'.-1 0, , " .J :! " , ,', '. ','i.' . . ~., ''t... c.,., ~ t,'{", ~. , ; , :. ~.' ':-T"~ ,,<,,; ~ ; , ,. " o l..~, ' CONSTRAINTS , " c: .~ I, Rcquire~ent to mask ~rtain da,ta (e.g..-juvcnDc,s) for making information ~ublic B,': , ~:. .~, '/ , , , .:! 0,1.', .'+:' i.JJ .:' ,> ',' , ' DMSION: PATROL ['.: " \ ,~ :~: I;> CURRENT SYSTEMS , ' ,~ " (j(:' Laptop data coUc~ion system for: . " , '" ~ " . rn '~; . ~~,.I:, · Incident Reportmg ',', , , , . Short-form Accident Reports " " ", ; : r1~:, , ~jh/ ~. " . I · ~ng Form Accident R~ports · Alarm Reporting " f, , i \ ". . ~ . ~ , "O'I:,~ '. ':::(1 , " "~I , .' , ", : ~' t, · Traffic Warnings 'W:,I'.:'I , " d, :: ". CAD support for patrol calls for seJVice , t. ~ "i J.C I O<'l~,~ '.\ '. '\' , " Office automation applications. including: WordPerfect. Lotus' 1-2-3. WordPerfect Office , , ' " , c. t. , KEY FINDINGS' . ," ',! Patrol deployment fuvolves 3 Districts '0' ': " :1., , .,1,. . .~<" 'j 0'" 'I ' :.J , ,. .', , , . 2-5 Sectors each , ' " j · 2-3, Zones per Sector ,Present CAD system docs not suppOrt dynamic varying of Sectors and ZOnes by shift or day of week, or Periodic reorganization of ,districts , , " Present CADlRecords systems do not readily provide information to aid hi planning; such as average offi~r time required by type of incident ' j' ,Present laptop computer reporting is ineffective due to: 6'" , ' '." . T ~, ! . j, , [;",;; - ' " 01,\..:' , .l' , " · Slow and' cu,mbersome .ope~t~on due to floppy disk operation " It'. '" . "l1'~ " ,1.'.' , ' , ,', ~".<' '. A~15 " 'D"'\ , " , ~ , . ' . ~.. .'" " .. \ .,' . ~ } , ;, ~ ' . {~~/ t' , '\ r~ ~. ~.. . ~j ',':. u . , JOHN DORSEY & ASSOCIATES ,', .\, ., " , ID' . . ~ .::' , , ' , , . I ~ TO " .>: ,:,,., ;", ,:Ji ., ~ d,\;.......... , I(.~f-" '. ~...'u ,,'''' \ I' " " ',_~\ ' \:-!!' .(<} 'rt:q~t/fI ':, 1 '!::l\:~~"'~ ~.,i~ .:'I.~,\ \.~~ /1..!;.l/ ~ f;:,~~.:trt~ ~4~ ,.,':'p!'({'1~~i~Hr;~ff'f -'cfr''''''A..t~<<T r.l.~i'~~.;f\.', ",-OC'c t;~(I'~J lt~r~~i;:i t~:i tfy~~:!f .~:',<:~,i"~ >;',1 ! "~i'"",..l.'l" .l-,.""Jj~, , ;~/t ~'.. ~.\t ,'..l'. ~I, .." ~~F~t'/t~ ~~' -",'''l~, '" .,,,!,,\;..,.,-},,, ~~)!:i 'l. TO. .,...~. f, ~,' .)oIv r- ~,""L t r ~>.I.t ..~", A ':~\ /}Z. '". c:J,Y.~ ~ ..J /'c't. !/i:~t:~.~.~\ t\::,~,,~.~,":'. t~');~. '.~1!2'~~' ~t!{ ",..>-,.,..~ ~""j ltl~-.1 "'Ii,~.l ~'1 ,j"\" ....i..~t.Jt;'t;' 'f~t~U."l,;/. :\...~\'J{'};:..~~ ({",.','t.~ ;~t..,,'''~~ :f~T.'.", ,I,'" .......J,~~.l. ':- "-c.'c\J..~..':~~ ...~};~'~ft ._;::~Jt<r~.c ;.t~ll':~~;I~.\r:-,.,~~ '1/\.;\ ~l~q1,1.I!t: ~~~~f)!~{fr..('r;i ~. ~'. ~ (A:!;','y,G-' ./ t~: >< .'. ! ':" ~',~ ;fr:~( tJ)~ ":..~.. d~,~(",jl}: '/""'} ':;:~~;l'ft ~"at"<;"'>~JJt.,4:' :";:~l~!.!~-( !if! ,.,1 ,.........~ 1. , ~Il ~,.'..,~' l' '... ~', . yO " .- ..... , t....,!.\F. ~ J1' "'Td ~'II"'J .' ~~~F ~ri.. \'1,:~,;'{ J~,\.f~ ~.;t~ ',te~: &~1;tj.K:(... ~i~\> ~.-:r>~~ ,'. .,~c.j)~' :rl';t:r ' ; :1; (:.' ,.~ .: '.: ,I :. I " <,' , ,) 'f' .: , ", ~ .: '. c . , ~: . ' : ,......':"'Y/i~r/~::~n~ I ' :" ~ .. . /, " , '.:.t . t, ". .;).~, , ... ~ ',' " ",I I . .... . .L.~':: t "': ';',-.1 ') c ~ ,', I :' ~.. " ',., ;.'. . ,'. " ,.' "'.. ,.,J,: : ,+/.:' , ,\ , " , , 1 .' , " ','; :: , ':', ' " .' v . ,(',// , " '.t ,1,' , " . , ,t . ~ ;' . , , " " , , .V ~<c::~~ .:..': u , ::", Ie> J, , ~ ... '~/: '/ , ' " ... ~ . ~ Inc. I ~; , , , 't l :' ":':'r,._,t:- ., i '+. ,+1. " :,l [: , , [- [, '. ..:J , ' 'R' ,,' ,:. ~ · IDa~equate use of "Pick Lists" ~ Lost data due to insufficient d~k space. and otbe'r re~sons , ' . Inadequatc controls to assurc timcly completion of necded reports · lick of officer confidencc in the laptops results in redundant maintcnance of handwrittcn 'notes , DiviSion would like to considcr pen.based notebooks '~[:\ " AcCommodate automation of new programs is needed: J , I S L' · AutomatiClnof manpower deployment , , .. Automation of off-duty assignments C'" . , ~~ ~ c . I . Parking Warrant Managc~ent Syste~ I Present ma,nagement data is unreliable , , , 'r ' L '" I '[-" , .' , I, e, '.:'.', ' , ',..; { , : " C" .> ,..'cr.. . , , .J Records Systems does not rcadily support ~Dalytical reporting T ~. ;.>: " , . , , AChieveme~t of document redu(.'tion (Paperless Reporting System) would be very heipful 'Ad~tional netw,orked microcomputerlworkstation equipment is ne~ded Preferred upgrade to WiDdows.based office automation applications PreCerred, automation of a/l ~eports. including Criminal Ad~ory an Juvenile Forms /' f >, . ~ ',\ p, l.~~ , , , Need more detailed data repOrting; e.g.. who makes reports Location and f~equency of crime is not readily available for Crime Preventi~n officers [,,', , ' , " , , ,Division prepares approximately 3000 incident reports per month [f' "/; :\1; ,Consider Dispatcher data entry for incidents not requiring repo-:ts ',' '[' , ,~~ < 'J, SHORT TERM NEEDS , .f Improved incident capture technology Replacemen,t ~f the CAD system is important for improved Cruiser deployment ~nd offiCer safety, Availability of crime analysis and management reporting, including crime trends in various forms.' , such. as "Pin Maps" ' , , ,[ '[" r ;', :. f Provision of statistical reporting; c.g.: ' , F' t'L' ,1'" ;\u: .q' {.~ I .." 0, , f .. ' , J ~'Officers'on duty " A-16 ~ ~' :: ;" 'c " t ' JOHN DORSEY &. ASSOCIATES , " J. '" . " , '<I<~"" . "" " "I '_'I"~" ,,,,~,,,! J-l'.'~ ,~L",;~ , ....l,.'~..~1}.. t~,/;~' ."'!\ l'~l;"t ::. \/.', "; '!\1<'~ r;,\~e~~l' ~r t~:-~:(~r;. ~;': ,:,::.:,:>~:{,:~:~;~<,<~~ ~F'" ~". d', {, " ,.\ I.''\- Ii" ~'''i ~\"'" "","",~, ,'," ;",~. f.r. ;;i,j~!,. ~f""r~.r,. \: .'..'~. '''d~~:.',~ ~)~S/f;t'f; i ~ \.~~ .~c': ~ ~;~ 1~).1)~.~~~l,~l i ~0i~~;;;'f,~ "if '!';~;~ 't" .'(.>''''',' 'I I)" '~, . ,,f~ ,\,~ , i'i~>"'~i;':'" ~'c~I.:"..,~~., .' /,'"....,,:'J N~ ,...~,\". : '" '..' '",,": 'f .... of ~;J".jl":;'~;"J' ..:, .. ",I.~i;~) '~~,:~: l)'~)t " .. '," ".... "l,)" , ,Md~;;~;:i:,?r,~:,:::;:",,~,;?i~:;:'~~ J"~trr:l;)l~~'t>~C>, " f:~J :" ;:(l'."{(!. f!~~~ ;~':.':~:;'.. >( .:.":~.. : ;":1'0 : ~. ~', , '.:.' " . If,' , " , , " ~ / ";." " ..'.. ,r' .~.' ~," ~.~. " :',.:' i+ ". '.: c ,: ',:", I,' r;"~~J'~:>~, :';::;!.' :~~';:;.':': ;~.,": ':^"."'\, "<::::;~\~}?}{~:~fr~ I ..:' '>;/':1 , " . "~' ~ ,~ ~ .. ~ " ': '. " ", ',<,,:;,\l ':. :";.' '.I~/. , . . ~ " . .'rj" ,< " , ;: ',:,;,~:::7i < .: .: ~ .,,' " : .!~ , 'I.(,~ i :{; ',', "',;: <:'i: . . ~ '.'~<':'...:~.i ,j., ',:' ;~: c J' ,I "~:'.>~.1 ", . ';,: >~~< . c < ,.~J~: ,. ,~ ~. I' + ~. ~.: , " j'", ", , ' ',' l " 'L ..' ' ~ .:-"' .' , ! J' i/ J' , , I " '>:' , , ~~, :', ' " l . tit . {'. : .". , ,",' ..} .. ,l.~ t'1 .,;:' ~ . . t, (i!' ' '.or '., J' '; ~'I' ,I , , OJ' . " J.' . 'ii, . , . / i I " " , '., .:\'" : J ;. , . " ; In' .,,f " , " ,~'....., /, f~ c,: · Workload E~ · Types of calls handled · Neighborhood incidents "f Automation of manpO\yer deployment, Automation of off.duty assignments [, Mapping support and incident reponing for Neighborhood Watch areas (have 70+ Neighborhood Watch Groups) , , . " , LONG RANGE PlANS Automa,tic Vehicle Locator System (A VL) system to track vehicles. avoid call assignment to inappropriate officer . . Parking Warrant Management System Laptop access to E-Mail ','.', , Availability of on-line a~ to Wants/Warrants and FCIC INTERFACE REQUIREMENTS Substation data linkage to Police Reco~ds System, including access to plioto mug shots, ' CAD Linkage: Officer.; in the field should have a down-link to their Pes to permit the ,CAD ,data to. pass through to their Records entry; th~. they would only need to enter the narrative data. instead of all of the identifying data which is captured by the Dispatcher Prefer,red access to computer-aided mapping, in cruisers , , Preferred interface with County Traffic Court for Parking Warrants ., EQUIPMENT REQUIREMENTS , Replacement of laptops. and replacement and expansion of desktop workstations 'Improve photo preparation. and retrieval Consider acquisition of cellular teleph~nes Consider CD solution for Photo files: imaging alternative Consider public a~ss termina~ for press info~ation ' , . , ' 'AMI7 'U i , --;. 'c' " JOHN DORSEY.& ASSOCIATES' q+ ~ 1. ~ ~~ . . . " ~,. _'c ' d, ~.,-!~ ,I .. .', f ,. ;}.'\ "',, f . , v.: , "." " 'J" '4S".[~~~ ~:~;'('~.' ".~'l~'\~;lk'{~~I( ~7'J>liJ \i~ ;..~..:~~;.~:~~. .,...L\" :i~'. L~' .~"""~:l~'l.tt\~c!' ~lt fvl--".i,...<4'< ~ '.v ,. ','1,,,1- J, "~.(~"\~'I~ ti.\:~;;{~j;'V ':~:,~r( ;''',:;:~\itt ~~i~/.~, ~. "',' { ",;/I' ,,','! ;,'-:": 'I i:' %il~~.-l'r'.S~' ,'i~~';~~"~i'';'~\: ,\t:".', \\:,~ 1 ti/;'W>"'''t. ",;.:,.", I,'"V <t.':; t",C ( ;W;,~~r:,>~,:)t:;~<nc:};;~~ 't""IJ" ",Jf".. ", <"",;;." f)i./J'.:. /! c, '.>;<"'.''';c ", t.. ".,. < ,~'c.';,< ..~,.r."IJt,' 'I-t; .'_.F~~~'. ~ ;: 1.;:....f.I,l ~~t.-~':r;~:~';;.~'>t/ '<., ,i;::;'i: t.1 ""f'~"',L}''')'''f' ,.,I".lI1,,lj L ~?}{I;(.:>j.~~..~;,.; ft ' ~~'>r~'~~ ~ ,,~!;;j l. I " c I J c < '.' ~ 1. J. 3J.."~"~:Ji'" l;~~; : : " 'jl .::, ~,..;\~ . ,i;.s~!f :.{;{'::,!, \: >~/?'?:~}t {lVl"vh,.e" ", ',' d,""'\''''',V} ~fl\~cl i .";'.,..f.' .'. '~,' . , ~... , ' .:'Lt::+lrc ~t~~'.~ C[ ',:', ~) ':,.. ' , " ' ~ C ~ . , . ... < , '. ,f" , ~,' ~ I .~, ~".' ~q:~:~~lP1~:~"'(~f-t;~ ., ' ,,'. ,..' "f,~.,~ . " " . ~ :' ",' \; :....':.::~:, "~~' ,I c' . ' ,,::,', ~:r ~~, '. , ' " , , ,r.. , ,\ ',f. 1', .I.} .'c, ~..' ' , :'" . c . ,< , ,. '.:- ~ , . ~ , , 'j " , " H4~ ..... ,," n ' ' ,'. : ,[.. ':, \. , ..;..~ "01 ,~~ . ~ -.. n L 'Q' ' . ' ~..." " J , 'C\ . \'~'~ C.':- ' t c,; .. " ,c ...,. . 'I : :1, :C';';' , ,./ '. " , , , , ["'t' , . ' .' . v . "1-'" , '.',' ' . (' " '[' .. 'i. '. ~ ~' , ." "F 'L' , " "'t" ,., ~. ;'U'~' " l " ". 'J ,oK, .c I . '. ':;'''~'J>'' ;, I "~, ~ . .' , ~:~ ,,~.~ " , ' <":,.'t:. ....'., , I '/'.' A:. . /. ,.. J' ~'. . ,I " " .Il J. : q, "~l , t . ':; .".: '. J " , ~ . I, . ~~: ':'. ,'..., . t:~; ~r ~ ':f ~.~ :::: :/g F . :,:':.'} , ',.r " , ., " '.i '. > " ~ ,'t, ",', ' /;, . , , p , " ) , :' " , ;. ,.,'e. '. , ' , """." lc.'. .', , ,.. .', ",~' ,J c , .' ~ ""l 'CONS1'RAINTS ' , , . Requirement for public access to patrol reports, including laptop data Expansion of pa'trol personnel & responsibilities Anticipated budget constraints Significant ~pulation growth is not anticipated Future requirement for N~BRS data capture I Individ~a11y-assigned equipment may last longer " ' " I, , , . DIVISION: SERVICES . RECORDS, DPR; PROPERlY, PLANNING AND FlSCAL . ',f , ' CURRENT SYsTEMs ;. " , Computer Assisted Dispatch (CAD): Developed in 1982 in~house; executes ou an Unisys A6;' terminal provided to DPR ~rsoDDel NCIClFCIC: Federal and State centralized crime database; one acx;ess terminal available '1 , .. Accident, Alanns and Reporting System: Operates off the IAN; utilizes 8088 and 286 based workstations for access RMS: Home grown. networked. ~Base and Clipper Records Management System Payroll System: Operated and maintained by CIS and executes,on the City's Unisys A4. There'is currently a single remote te~al access '+: OffiCe Automation products including WordPerfect, Lotus 1-2-3 and Harvard Grap~ics (30) Workstations (3) Unisys Terminals (4) Dot Matrix, (4) Toshiba 1200 Laptop :, . , . ~ ' , ' , . '. " <. , 0< A-IS , " , , JOHN DORSEY & ASS9ClATES, " " " , . } ., ~ ~ , ; """l" "~ ,~"..; . '.)'..".1' ,'lJ\,':"'~f.' :~id\'~}:'" ~~~!:'" 'r., #~i1;~:~:;,~t ;,:., : ~~,;':,I: ':~; i':'~X:.:~~ '~~t!:; ". '.' ,. <<, ",,' ,'.'1 ~ ~~~~t'T~.if JC,' ,~1 'c.~,. ;i ',; ',1, '~..1 ~ .. " J' . r,. J" t/l-;'\'t, ,F ,', 1~..J,.v I' Jr' .,p '~;'(:::}~:.\:.';,,...' .j:',;.';" 'if:.{~ 'V;":,'~.~;iI.t..~,:,'iJ~~i/ ~;;,~! [ ....(':l~! ~i~;~:,/ ":<':f~t'-'.:'i~>:''':;'>.~' ~i... ,ttj-',c ~ f\,t ' , j....l.:;.~1. ~~.<\. e'" ,...',' ", ~!. ." ,'/" l th"1i.(i' .1 " ... IH ~ '\. '> 1 .' ".:~ t ~ .~~~{'~~i "':,~~:I:~;:/i~~>\;~~TI . c'c ~c.~ I;.'f.,~~. \~. ~.\ _ ,'1.,... .(L}., .1" ...\i!f;; ",' ',," :"'/, ,", " .; ",! ,t.,t1't"" ~ ~':.,:" ..' ..4 . 1.,i f:: , ...qfT?i ~.T~. ,~~'; ~".: .~~.. d. ~.. '. '.' ~~~~~.: f10{;),;t!1"" ,,\.. ," t'V . ~~~~.;f"w.'~',/. . : :V..,..! !,;'~ : .~ ': I )c < ,,'.t . , "..:,.', ~'::.'I ;:i11~'7:?~ " , .' I " 'I ", , ' " '. ~,: '": '. c ~ " I, I I, ,,"! , " " .<"'"' ': , 'J "<, , " . I ~ ) ~" " , ',.' , II, ,,' ", ',' , " . ' ~. " . ., '. '. ...,c , ~ ~ , ;,.. r'i. L~, Laptop data upload and information distn'bution process is cOnvoluted and requires multiple steps; in addition, the procedures lead to repeated corruption of the database when it is accessed during diskette upload [~ [ [, ' , ' ,,' KEY FINDINGS Patrol officer Laptop diskettes are sent in from the remote stations for upload into the LAN by courier. This leads to potential delays for entry of crucial data Upload process does not include verification of data between diskettes and the integrated database Accident Reports was developed in "WP Informs" , The VCR reporting system requires extensive human intcIVention and does not provide automated SUnmlary information reporting , , C. " , , <"', [: .. I,' .~ :. The Police Department is collecting about 5100,000 each year for fees; there should be an integrated cash receipting system to control both the fiscal aspects ,(AR) and the statistical aspccts (e.g.. how many permits and how much is collccted for alarm permits) I" I',', ~.1 .' , " D' , ' ~;, .- , ,:1, r'l" L C"" ,.1 ',.r" Citations are paid at the front' counter; paymenis are not tracked effectiVely The Clipper Offense database system is a single user system lacking record locking capabDiti~s; thus. no one can enter data from the desktop PCs in the department; additionally. there are not , enough PCs to accommodate the department ' The report verification procedure does not check for the accuracy of the information in the report "but rather for data entry errors (e.g. LN instead of Street) , , . Reports to the public or in-house require a distnbution audit trail f~'i : U Staff needs more training on the use of the Office Automation applications User su~eys, indicate they would like to update to the MS Windows operating environmcnt , PJAR (juvenile) Cards, Arrest Affidavits, Impound Forms. BOLOS's. are additional forms on floppy disks D~~l, , I' . " A-19 '~\ o [" ,L' 1'7, L 0'1, ? , U: 0-:: SHORT TERM NEEDS New Reco~ds Management system. including modules for MNI. Property, Crime analysis, Traffic. etc. Personncl system to track Human Resource and training parameters Provide for remote location access d~ectly to the headquarters LAN Analyze and modify the Laptop data entry and upload process in order to expedite the availability andnccuracy of information JOHN DORSEY &. ASSOCIATES ., t I ~ . ~ ! > .;, fiJ~t".' :', b7i.!j' ", ,i#~t . , .",+,-,)-,~)I\~ ,~, + t ",I ','.',' , :1 '. .,,' . : f c; ~, ~.!" .' + ) ?\: '~':'\) : ,~, .::.; h ~: :".' J ~ I', J. " : ~ .I",C. I ' ;;~: ~,~~:-' ~:. :' ',' >.' " ,"'~ :", i~::;::T)f,:::~:~:f:~ , , " , 'I , r'. ': '.' " \1< <i,: , ~:; ~f ' , ' '. ' CC " . '1:,' .. I,' " " , " , """,:. " " .I'~ ". , ~' :,~ ; '."t ~ ~ " \,""~!>( , {I I, , / ~ ' I. " : '...., 'f " , "\ -, ',\ ',;: ":1;,1 " , ' " .1',: . ~H..1.', '. '; ~ '[ , r~ c "[ Consider closing alarms by the CAD dispatcher to eliminat~ the ~ced for tracking and entering alarms rcports by officc~ Sexual battery and juvenile reports have to be sanitized before being sent out " LONG RANGE PLANS ,[, ~ .; ,- ['" " ,., Automate and flag Juvenile Records Implementation of mobile oomputer terminals integrated with the CADIRMS'system Analyze records retention and storage requirements in preparation Cor Imaging an~ document , " management system ' F , . Automate VCR Reporting to provide automatic' flow from Patrol report entry through tJCR', categorization and state reporting , l" '(':-' , " : , 4.- [.. "Uj '[ INTERFACE REQUIREMENTS Provide complete Iriter~station communication to include .E-mail and' file transfer c3p~bilitie.s ' Expanded FCIClNCIC access to IAN workstations Access to PCJIS to LAN workstations -' City SyStems: The Support Services division needs aa:ess via emulation software to: · Utility (water, sewer. gas) databases for address jnformation " -,' · Real prope~y files for address and property owner data ,', ,,' " 'G · Purchasing data to facilitate their processing oC purchases · . Payroll Cor direct input of payroll time data ,n -c , ~ EQUIPMENT REQUIREMENTS , , " '. ~ ". 't 'Co'" " Increased storage capacity of server Update the user workstations in order to improvc systcm response times , C'~ . ,I' " , " , , ,CONSTRAINTS [! Limited number of payroll system accCss terminals 'r;' , , . ,; "L':" " , ,I' . \ ' "'W"~ ~; [ , Budget for complcte CAD/RMS/MDT/A VL system may be limited A-20 JOHN DORSEY &. ASSOCIATES + ,.~ ~~~lFT.tili~:,?tf:~ ~,"'I\ ' ""tl"",'-,~\"l;!{ ~~~.:;~(:,:(iF'; ,""":.,~\ u,~ (".,'. , " ' ,1:', ,I ( " ,,',' i-. ~r'~'~~~~'~'<'.'~ ;\~:~\.~:.'J c. 'c''-: ~;,~:~~ " r~ ~ l~t ~1 . ,~: .. \ .. ./' , ' ,'ft..,E .....,j.' T'o-. \. r.... ' '1/~..,.,Il"~l'. 'c.'~! 'f ".1 I: !~~:~('~1:::':':,;:;;.';:~: ::":i,." I ,}:~:; ~ ~~, ~.; ~"., ~ 1 , '~...' ",\:V.j',';,:<' "'1\ .'~',\;' , ' '.'. i?:;'~':,>', " .f'<' :_i ::; . ;'~ ; ,~ , " ' <::,', .'C,\:. .~:"./;" '~', ( ;-:. .' ~,,',, :;". <':"i:','~;, ':,:r~'>)7f'?j~ ::>i1t .' f.. ..'l. ; ::,-;t , , .. : ~ I' ';+ \, '.., " ~'\~" I ' ~ c , , " ."/:, " , ,t . ~L' , , \ . . . i','~.t" , " :/;' '?',"," ' < ':JI,.. t. ~.. .. j.'.' ~ . : '. e f '.', , ' ':o,?:.. ~ ...::.t' :'~ . tJ .: ~. I; > ,'t " I. " , , ' , " ~ ' ,',. " ", " i'" ' , , , ,:,'\: ,:0. , , , J .....,.' . - i r I ,', I . . , ): '~.:' f ...;,:. .. i " .'./:.;-. tj \"11' ~ . ; >'.+ ~.....t " ''''~4 "1..,w; " , " " , . J' . " , ! ~, . .' T.. L: ~ . ,', I' ~.':" "~ ~.~ ; ,Umitcd user training OD office automation products such as Lotus 1-2-3 I, [7! , , H . . .,~ r [,: ,[, .:~ w' [": ' ..... C' , ' ~ . ;;1 ' , New PD BuDding: The new Police Department building will be fully operational within 18 months. ' A determination' oC how to handle the cabling and wiring needs to be made. (Cabling and wiring costs may be' included in the capital funding Cor thc n~ building. thus saving this project $100.000 or ~ore) , DIVISION: SERVICES M COMPUI'ER OPERATIONS 1";1--:; U:." , , CURRENT SYSTEMS " Computer Aided Dispatch: Internally dev:elojJed system using Unisys A6' LAN SCNers: (1) Novell 3.11 Unisys 386120, (1) Novell 3.11 DTK 486/50. (1) Novell 2.15 38.6/20, Laptops: , (235) Toshiba l20Q du'al floppy 808S. (25) Toshiba 1200 with ha~d driVes '{"" , , I ~ . . t .. ,. ,IJ;~; ,:' ", C" " ' 'j , . ,. " r' , Office Automation products including WordPerfect. Lotus 1-2-3 and Harvard Graphics , . -t ' , , Used Internally ,n'" LJ: , . · (1) 48613~ 180,Mb pisk wit~ 4 Mb Ram (Used Cor dBase programming and management · (1}486125 120 Mb Disk with 4 Mb Ram (Used for dBase programming and management ) , · (1) 286/10 no hard Disk with 640 Kb Ram (Used for network administration 0'1, ,~ " ,) C:" " . .1., , , C~ " ,.j , "'f. ' , , " · (1) Unisys T-27 Terminal · (3) Dol Ma~rix Printers · (1) Laser Print~r 0':": . ,\ " : ,I" , " , , . (2) Toshiba 1200 Laptop 'Q'" , ,J' ,II, .. ~ T l~ . ',G", KEY FINDINGS' LAN performancc of has been hampered by: · In~fficient disk space ~l" ).. l, AM21 , ,', / 'JOHN DORSEY & ASSOCIATES " 1:1; LJ .~ .. <'T , ' , , '1~ ':, 'U.l't > ,:.1 +:<+) ''''';:.;:L-.f~~\~.d~~{ . , " .' . ."., . , :\ '~:l.: ',v. ',I, ":; I, " ,', l,:'.~' !)'<~(~'~.}.~'.'. ':.~. ft:.J..4:,;,".~if"~'.'.~\'\:b\ ~w~;;r' ,}".; .:,:.tt~ ~*!'~~~ 1o, t.l J ,/,. :,j. ,'1' ~~,~ <'.. !. l. Vyllj:~l.."~~>"~"~ .~~~:~ ',', :H'fll.:? .~~i l~r,',;,,': "~~ ::,r:~};::,:' :~: ': 1:,.~'/,~ ~~~I'JI"~ ~ '.j..{~1 ".~" >~.t'1-l, )I ",.',' . I.~~ t'. ".' ;' ~ Iti l;.."~ ~ ,;./"; ~'~/T 'I." , ", .'" ,i, 1 l"~ " );>:';;;' :;~'{)r'):l;'::",,:~/;~: :t; :'.:" t J.. L.;f . ...., t. f>......./~ ~j;lc;~..j ,'! :V.'i: ,",!: . '~'.':"~,J{~ ~tr_t"!,<t.. .'1'.;< ~../'''.I .l..,....l~f{.,' L~ ,l.it, . If ~ ''''~l". ~i tJlttr'~. ~l';h~: '. ..<~ :/~ '~'.:l'~jt ~~~~;;j;{\I;':' <'/",~/ <' :::<:/:t :~~.~,' c..t'~~''''''c~. L,I..c' >.' .1/1.. .""',0". '. , " ~,. ,', / , ' '~: :"',"':, ':',:';': ;i",;:::/1;~; , ' I , ' i " 't " 'f .' . , , I"" " ' " 'c~' ; . /. . '~. . "',' .. , , " " : , , 1"'iJ f "': ';1- .;~v:... .. J ,I. . , ' ,,' " [ C' r~ .lr3 ':[ r 't: f ',[, F .L~.. " C' [: C c t~.~ L :[,~ ' " 'r: 'L' "['"'' , , " ' " ,:' ~ : ' "[~' " . , , . "', , " /[": " , . , ~ ., , , c". , r! , ~ " :>'R~ 'II' . Duplicate records in database , , . Corrupted database, indexes . Slow database update response time caus,ed by inadequate workstation processing capacity Ineffident co~puter processing results in as much as a 50% reduction in Computer-related employee productivity , The upload procedures causes repeated corruption to the database when the database is accessed , during diskette upload The PoliCe department pays City CIS a substantial amount for computer support. but may not receive commensurate services in return Computer operations assumes responsibility for, data entry and report printing for each of the divisions (e.g.., equipment inventory information at Communications is typed into WordPerfect at Communications. and Computer Operations enters it mto the database) The Police Department has 7 sites around the CitY which require MIS support There are three staff membe'rs and one supervisor to provide all Police MIS support functions Support functions include: . IAN AdmiDistiation · COBOL Programming on tbe A6 · Dataoase management and programming · Office Automation software support · Hardware troubleshooting and support · Peripheral equipment support including changing of to~er on Laser printe~ · Laptop troubleshooting and support . Staff have not received fon:na1 training in advanced databases or I.AN Administration " '- , Staff members are performing analytical programming as well as on-going support simultaneously which reduces progra,mming productivity due to substantial start/stop functions ' , " , , Database structure requires dupliCated databases throughout the system in order to 'provide record , viewing and expedited printing capabilities, , - , , Multiple Clipper-based systems are not integrated and only provide single use~ support on the IAN; The dBase IV system provides for multiple user access and acts as a central repositoty of ' all records data A-22 , JOHN'DORSEY'ok ASSOClf\TES , , ~,/. ' ~~;~:'}',:";::,;(;,i{n7? ~~ i~~~" : /" ' >itJ i~: ::.' ' ... ':;', '.' ,\ Kjy:}r",:::,:..~t/'~, :,{:' ',,;:,:t~/:; )~'Iii"\ '-"""'"17" ", j ~:(~~c"':~~}< !~'>1' ,~~: :\"~>~'~i; 1.';;0." .' "..... , ~', /. ,. _ c c' ' ,. '..WiN'~"~.T,;'ii~7 :'~./.l'.,' ,~".:,~:,;,~.+t j~~..;.:,!,. ~' . " ." . , h,:", c ff5i'i:I'" -4f:>-.~ ':..." ~, .-",",.: ."\. ~I-h ,,"" ~, . '>"" ~ ~' :~/;c,..'~J.~~'~ ..'.',~ ~'. ....L~: ';:f~' :1 ~~r.o(V/fl-~l' , L ': ~ ' . c,' . 'tJ.~' :;t~.""~~/~T."'~ f '.~ 1:1" >' . : " '<c: C~.!t'..l/"" ..,.' .... .'L<, ~.1.1""~ :;' ..:l {; ,..<" ." r... :",.;:' :i:",~" . ,~, '\' L' I' ,,'; ;'/'/ :~:'<:.:~: .' ' ." , i , ,,," ," , , u . ,. i~ : ; ";,, " . , : '" t '/ . ")J' ,', ,/~! I, -(I "11. ," " " " ,- i'.' Training o~ la~tops was poorly conducted; as a result, some officers do n~t use the laptops Thc laptop softwarc and procedures are inadcquate; interim mcasurcs may bc considered whDe new technology is being acquired l [ [; .r r\ ,~. -' Therc is limited integration among the many dBasc software programs; the software was assembled using a 'piecemeal approach (putting' out fires) without any adhercncc to a departme~t- widc strategic plan: some data is entcrcd into differcnt systcms up to six timcs ". . . The management of software requests is not formalized: any Captaio caD rcquest a systcm modification or a new system without any checks or balances vis-a-vis the departmcntal rcquirementS or the work load on the Police IS 'group - a committee sets relative priorities for requests, but the process is not formalized Presently. ~nly one year's data is kept on the system There are many different non-compatible versions of Word Perfcct, dBasc. and other generally' uscd off-tho-shelf software' ' 0"; '/ I, The network should periodically be examined for clandestinely~loaded software The 20 years of Master Name Indcx d.3ta and 2 yealS of Records data needs'to be converted to a ~ew system ,c: " ' -' The Police Depart~ent is collecting about $100.000 each year from Cees; however, there is DO intcgrated cash receipting system to control both the fiscal aspects (AR) and the statistical aspects (ie., how, many permits and how much is collected for ala'rm permits) [""" , , , 'j:: [P,' , " ':1' ''/, ; SHORT TERM NEEDS Upgraded networ1ciog to include Windows c. C" r~: L [' [~ : ~ : , C U U, D,:: Implementation of an integrated CAD and RMS system Elimination of duplicate records while reindexing , ' Verification of consistent rccords between thc CAD database and the Record system Improved diskette upload procedure " .. , Training of MIS staff on database programming and Netware administration , , Reassess the relationship between CIS and the Police Department to obtain increased PC support services ' Need to reaUocate dBase data and executables to the server that iq being uscd most by the community of users ' Need to reaUocate segment connections so that setvers match the prevalent co~unity of users A-23 , JOHN DORSIi:Y '" ASSOCIATES ::X,,/ ,:" J, :::", ;'~ ~l~:":.'.<i~~~:.j~ c", -,.f~ iff>"'''' "I ,", co l;~\!i:'::: t'," ,i. ~,,':;f<~\~i ,.,. /. ' . " 'l":, : ' " ' ":', ~:'~i;.:J\;;~:J::<!.,)!~f I', . l: ..,} ~ ::y;. .' ' r , f.., . ,I. : ' .0:' ) t" . . ( , " ~ ',.. ~.; . ' ..J' '.:.. ,- h;" l ~ . c ' i .....; I ,[, ~" I [~i , -' {~ (" " --. C' J;.h In. ; if ,,' · " . ~ ~ I , '["", . , . ..'. T. , 'I~' ' , '. -' L 'r: L L .l~, , , r- ,It', ['" " ' ~"L:' , . "'.: I,. . "'['" I ~ ' " ".~ { ~" < " '.1'1. . ~ . , ~ ,J I' 1 . .) . . ( , ' , , ", r'L( . :,I~~,~ f ','1, t \ I , :..~ ':/ ~ , I ' . ' " .~.. , .. 'l " , Yt '<. J:':I . , f , ~ . ',~: t ': " " I . I " , " .. ~ , ' , , ,~ . , I '. '... , " ',. I . t" LONG RANGE PlANS ,- hnplementation of an integrated mobne dat~ terminal v.ith the' CADIRMS system , ImplemeDtati~n of personnel system to track Hu~an resource and traio~g parameters ~alyze IAN traffic segmentation to determine bottlenecks and data distribution , Consideration of hand. held computers to generate parking tickets on-line in the field and then use the' hand-held device to dire.ctly load the days data into a central parking ticket sys~em ' Provision of a seamless CADIRMS system , Ab~ty to have a seamless information now from CAD, officer offense data. and recordS system Upgraded MCT units in the officer's cars; possible voice recognition technologies Incorporatiop of Internet addressing into tbe addressing schema of the, network , " INTERFACE REQUIREMENTS ,Substation access into computer network li:1tegration of PCJIS system into ~ (SNA) Integration of ACISS system into LAN (TCPIIP) Integration of NCICIFCIC data into CAD LAN City Utility systems (for ownership information'j LAT or TCPIIP) ~ity Finance (payroll, purchasing, genera1ledger. budgeting; IAT or TCPIIP) FCIC and CJIC (~tegrate into CAD and Records LANS) , EQUIPMENT REQuIREMENTs Increased storage capacity of server - Upgrade of 'w,orkstation hardw~re to current technology Addition of CD-ROM reader for'Netware support or other troubleshooting information, CONSTRAINTS ,~. . ~ Inadequately trained MIS staff for the scope and bread,th of support requirements. A-24 " .. JOHN ,DORSEY & ASSOCIATES · 5y:'i:,}' I ~ ~~ ~,. .~~':; '~~'(::'~~ifl (t,~i.\'~.:?f n,J.J~<'.~~ ill' :. . ,T' ..'~ ,.t'J .....-. 1~2: ~;~;.t,'~~i!t>.'~;c..:;,,.~ '~I:.\~:'; :1,1 ~~~,d~4 1)~(.-11' < '.; ~ . i'.l t,' ..,.r ~~~c";\~~!~'.~'~~' ~~~:l~~::. :,':i.'.''-':'''~~~~'~ U&3l, ." "", i.", d, h,;i15, (" <>liiJ ,...' .\:,'.\;,',;,......,.:,j, t~::;;:~,;~' ':"'1':,;":"/:, ; '<; ;<~ f>. . I' .. '"' ,I'll' 'ill' ..' I' 'J~p j :',; !, '/. f"~ .~' '..r . ' l :~ r _ \1 ...{..Jt</i- Hi"':.:,..,.: . ~:dl: ~~:;:~'~\~., ;,'~;.r/I'~".. . . .1": ..:", 'J' t.. '. '. <.1,. ,'~. " 1- ! . ~.[) I ~.,., "" " ." 1~1-,,"'I/:.' .~~'J.c ..'..~','.~~ , if ~iJ;'''' r.,t~' .1~~ ..,: 1 It .t'. It.t ,I ~, " . o. ~ J r , , J~,.'~f\"~:"<:~:~ ,:: .:,'::'! J" :~";,~\ ~,\",.,~, '.',.. ' ','" 1 . ."... ..~., .... . ,. ""i~"j~l:>.Ttj-.1 "~. ..li...~..J ~~' ::' ~ ' , .. ).~ .~ I,..} ~' . ; ~<,I , . ' , , ":;"',,;~:>',;,:~,.':.!~ , , , '\i 'I " II +','. , , "r I . , , ,,' .' , , ~, " .;.... ., Limited !.AN Storage capacity at server Users are Dot responsible for the data entry or peripheral equipment support (c.g., changing the toner on printers), thus limiting the capability oC the suppo~ staff to work on higher leve~ functions such 8S database clcanup and systems 'analysis'. ' , , r~' l' [, ~, r, I, ..~ 'c [, [.... ' , ' .~~. .: " ,Qipper software, docs not allow for greater than 16,MB of total text data, thereby limiting thc total capacity of field narrative that can be storcd , ,. ' DIVISION: VICE & INTEWGENCE 0,,>, " " . .J,., ' Stand.alone Narcotics and Intelligence Database running on Novell 2.15 network [J, ,,' , , ,..... . C:>:' " , , '. CURRENT SYSTEMS Records System' operated on Novell Netware 3.11l.AN at police headquartcrs . ',. I PineUas County ~J.I.S System ["'< .' ' ,:; , )' '- , Seizure Lot Program Office Automation programs. including: WordPerfect, ProWrite. dBase, Lotus 1~2-3t WP Office, Harvard Graphics' . '0) . I ,i . ~. Records System access through stand-alone workstation [' , C,\,:. .; ,[, [ [}'.' " . KEY FINDINGS Division data requirem<<-:nts are for three separatc classifications of information: (1) ,Confidential (a~ive criminal) investigations. (2) Intelligence (temporary records). and (3) Business files (Occupational License backgrounds) Information must be secure because of (1) Confidential informants. (2) Active confidential investigations. and (3) Intelligence information Access is ou a Right to Know and Nced to Know. strong potential for misinterpretation and misuse Officers feel they spend excessive time typing repol18 and, en~ering intelligence dataj they find present laptops difficult to work with' ' I' A-25 '~\ ('II ' tJ' \ ":1 ' LJ'/~ ...l.....~ 'l~ ' .0....',' ,I ,'C, ~, . HI ~.; I . ~' \.~'~;.; .~tt ..,01." I: ....'...~, ~.{.\-t;~~)E.,..(~~ :':~~%i:'\"" ,:"," ,:_~:i';:~ ,"', '.~; ~': "/~t ;~,/".,.. , , ;"f"" ,:,','l !/[t ..: -....oJ.:" .,....f~I;' J'~.i.' ,~:.".. ',,!". ':'~~ ~!..,' ~, I',:,' 'I~,j';', ,. '. !'~"., . ~Ji!:t),:ii~:;F, "{:J ~,1 If ~ ~ .' ~ 1: ~ .' . ~ ! . ! :'}\~',~'$:c;>\;';1~' '. :: t>l :,:,:.> ~~ (;.;~;,x~ "1~': ,.';.~~, ''',_ ").,'.""" . ' l" .'~';~)/rt~ c, .;r~ . .'~. ':. ,.':': T'\ :,:. /;, ~~>t,~~~.~: : '."ilt\; '" ".,-l.~'/tw,lV T .i~.;~;~4"/. I ':~." '.", '~'.~!.,~'"o.' (t"\. ~~ .,~ \: '. ~ . s. ,'. ~ . ,(.~ 'k1{1~t;:~ ':':{:':: ;:<:~<,~y':~:~: JOHN DORSEY "ASSOCIATE~ ", u., '. > , '. ..,'......' ~..,.i~ ~, ": , : .: ,.' ~ ~'J ~ ~ . " ' ,.' 'r . !.' ~ . ". , , , , /', r ! ~!', c ",I' I, "',','t ' ~.,:', . I ' '..'... l. " ~ t ' , " _'~~! t> , r; I::~. ,0 r~~: [; , ., ,...,' r-I [, { ,':: t'" t ":,. , ,L:. E" , , , , [ , ,'.' " '['" , , , ' [. 'C':: " " : , ~ ,[i, 'C '[' , 1" '.I: , ~ . ~, , r~~ L "}'J, 't " [" ~: i' . " , . ~', ' [" t', ' , ' , , r ~.~ , . ., !" , , , \ J " .., ~ ,.. :l ,. '. :'. '..~ . ':. ;': ,:)~ " j " 'I' " \ " ' it 1/ . ~ . f, '1 ",. ',',' , , ., ..;, ~\ " . :. , , . " , ' .' , " , , , A master name index with name, vehicle. and phone number access. and is required for this division Thirty percent of division activity involves assists with other divisions and agcncies , , Intelligence submissions (Threat assessments) are maintained in cach individual unit, identified by prefix (TAI, Year. and oonsecutive numbers. Entries are titled with a numeric identifier. All are temporary entries. ' Confidential Investigations have a separate designatcd Dumber. Rcport system , " Intelligence IDes are maintained under a numbering system (aa.bbb.cc.ddd) as follows: . aa - Category (ie.. group) . bbb - Sub-category (e.g., gang) · cc - Source (e.g.. media) ,. ddd - Supplement N~ber Division maintains its own evidence records on PC at substation; network access is needed; cvidence disposal prompt is needed ' . " Requirement {or ~ Management {or Narcotics cases is similar to requirements for rnvestigation Division; however. data is transferred over to Department records system only after arrests are made ' . Data volumes inc1ude" 100.000 names; 400 Intelligence Cases with 1.000 supplements/year (can , include. 100-200 n~es each), 500 narcotics cases/years, 700 Thr~at Assessment & other caSes SHORT TERM NEEDS Acquisition oC improved case management and intelligence systems Merge entry process with report writing to eliminate duplicate datn entry time (50% time savings) Availability of E~Mai1 for :ill officers and staff Generation of Division statistics !' Improved data retrieval/analysis LONG RANGE PLANS 'Capability fo~ text retrieval/search Consider utilization of media article clipping service " , Consider utilizadoD of digital 'mug shot system A-26 JOHN DORSEY & ASSOCIATES ... +,~"~~i.i:'! ,',.~f, / 'hJ,-:,: f.~~JI...:\ Hj':~ :: I. c 1'1''1:,';'' ~. "'1j.1."_'-'~~~I"'" I~~ ,,", '/') J ,,' , ; '~~f,~t':{;:;; ;",::,,:::, '.... ":,\;:.',~i;~, ~, ,d. n' .' I ' ", I , ' t*)~\f~~r';\':-':,,'\ '(, "'>',:<~ 'f, ' :. t;<':f ..,J :f:l: ::,.:. t~~:::~<:':,:~:-'::'~' ':>,'~':,"'" ~',', . rc:~ .. .. ;, '/ , " · . ..... (:' i;;, ,~." ,,'v.; i "'; ;?:(;:~ . ~'f?!i;~J;a~~ . , ;, ~:~ '. :~, .~<1 H ~, ....:~ , ,," ,~;), '::<~?k l . : (. . ~.,t,~~ , .,.,' ,'>~:':,it1~ , ;, '~";:\:~ .< , , \. ~'-i. I, ',\~ ~ .:' ~ .i~. : ' ':,.. ::,:;~~j ."..~ ~' , . -i.,. ~" ~.;, > '.' ~! :./;. . -' I r ' f ___ .. ~ f. .', .,.. .' ~: t:l,,:;! ' :'/\;' /~~,: {1Y;-,. :,> "~. ~;. '~i' , ~. '., ' !) + ,'1 , t, ' . :~~,.f,~~J.,:" ' : 'I. . ,'S ..- ...~ ., '. lU~::/::~~' { .." , , '. . " , " " " '. c ~ , ~ 1 " (" " , , " " " ' " .i '1" .'.' i ',r "r..~ " ' ," " , ',< , ; ~:[ J ," , J . .' " .', ,. ' . :' 5. ;, '(,1" , , , , , , ' " , . . , , . .,1. " ~ ' ) . ~ 1 ,,' I' . 'J . , ~ : ,:><j, .,' . '" " ,"J' )' " " . ,,,-!,:, ~ I ~' . , , .',' .. . , " , , ...'" , ' . 1./ ., > '.'ff'" ',~ ;'> '.}"'"'~ c.'~~+, .~~\ ,'.,.1'1. , . ..", , . ~ ~ , 1, , . " , , . . ~ ~ .... ~, " ["r' ~ " '. ~<: INTERFACE REQUIREMENTS [- , r. 'L~ : FCIClNCIC IT."!;': ~,' . ,e , . , City Department access: Utilities, Liccnsing Wide-area networking with headquarters and subst.at~ons ,C.> Data-Dlodem access to outside information services " .'. I ens C':' .. ' " . J c:,' ACISS, " '0'" 1<' . '. .' -I .; , ," f :' . , . EQ~MENT REQUIREMENTS 0';'::,,: , ,;l"j , J;, New, 'upgraded workstations .'1 , Prefer color monitors ,r:1';' , lJ~~ < ' ~... 'j 't ;~T;:. , I, ". I Possible,consideration of imaging for intelligence and vice data , , Ethemei card to permit all staff toaccC~ network f,' , B;':, '."\n' c IJ'.. CONSTRAINTS, t. ~j~: ~:; ~. ,. . " , :' ~ Data requirements for this division are different from Patrol and Investigations) requiring probable' custom development ' Proposed merge~ of Investigations Division with Narcotics & Intelligence 01, I,: , .u , '. Concc.m~ with civi1liability Public Records laws 'l"t" ' : . .~ ',\': - " Civil rights violations 0, , 11. . ~ : , ,.t. Need for security: possible misuse of info~ation 'Requirement' for periodic file disPosal: 60 ~onths for intelligence; 36 months for threats; narcotics cases are held open for 12 or more months, '~ '.' ", Q; , '! " i ' ~: , , - " I ~ ' , : R,equirement to mask certain data (e.g.. informants. juveniles) when making info~tion public , Data requirements for Vice & Narco,tics is distirictly different from, Intelligence: potential 'separate custom d~velopment ' , '[' ~'. " t",,' 0...., , j', ,'j:j 0,' ,:J A-27 " 1:1 ',' , LJ I ,,:.1 ',1 ; . JOHN DORSEY &0 ASSOCIATES , ' " , " " , , '!L"i.l~"..."':.< ,}"( ;~~ 1 "..:.. "11"~,'. ~....~,,;' >L~;' ~~ t"';"".;l .I: 'i'. :1>.."':".........., )".)) !r-.t (~#.,. ~fi':~'~~~';:~'.j !. /; .,1 i~ . "~<iJ' t' ~}~~ 't\'J;~lt: !1"'~1.l" ('",1, ",IJ.'..: ,\, .:':-'~ >if:,'; )J.l'~r~;.~.' '>'. '~,i"".I<' "r":n.t..:t'...J; ~' ~~ "';"~ { 1:"1 r .1\'.r,',:t I I...". ,\o~, ,(....: " I('pu1; t ,... >., '.11- 1 c "..r ...... ~ i, . 'l. ,.;.~ ..;c..:.4... . ,('/j I, ..,....t ~,:'.l. f' ~,z\, '.<~~h~"\. 11.',', ,,))"i' ':'f~ \Ili'l'-t>.~:~:" "'('~''\' .;'" ',U..,. ~'" <<,;,.:J .."". ~l,-,.... ~.L ,. 1, .",...., 'J"'" "'~' J~ ~.~ ~ ,tJ;ti:/\: ';: [F (.""I'~'...,'" >~"fr{; t.'&:f ~~l '\ 1r? ~\); ~~; ,/~; ::~'~. tv..--' t.J.), E, 'd.~' :l ' ,t' ~t-0' ~~""'.!..) '1)] ,~' l..iot '~I .....1. :(J~~., .,;;'1:,; "', ","::1':'.,., ),1- I" < :'~ ..~,'.,;\ .(...~..., "k,..(",; ',..'. "),J..";'f '" L..r~/'-c;'~ . < \ I 'II ~.. . " (\,l IV, " ,,'~' ,\' :i:~}~i::~7;~~:r:~:>~';:;,;;:!!:; Ill, ~..~"r~: i"'i" f....\P.!.,"J-'~h~ , ,!,~;~}:;~Y':>:,;,/'/D<~!.; ~:k'i*>~."'~~h"'. r'. , . '.' ....~ ....., " , , , t c....: i ~ ~<.. ~ , , , " , ' , . , ' " ,( '. PRE S E N TAT ION.. JULY 20, 1994 2 PM , SPECIAL COMMISSION MEETING , ", " .r, " .~ I. INTRODUCTION AND BUDGET HISTORY - BETTY , DEPTULA .,' . ~ ,~, PECAP - CHIEF I<LEIN " ISSUES RAISED: ~ " , I . 'A. CURRENT COMPUTER STATUS B. OFFICER LAaOR COSTS c. 'REPLACEMENT COSTS D. OFFICER SAFETY - MOBILE COMPUTERS , , (NECE$SARY EVEN WITHOUT REPORT WRITING) " . AUTOMATIC ACCURATE INFORMATION (NO WAITING) , j · HAZARDOUS LOCATION HISTORY . SILENT DISPATCH " . PERSONS HISTORY (WARRANT CHECK) · , VEHICLE INQUIRIES (STOLEN CAR) , , ' " :;;,f<;" ,"",\~ , . ... . ' .: ., .'~, .JI' , ,; ~'f" .', ~ " 1 " " .. =- ~ 't ' ~'1~:' . ' .', . , , , ::. ! " , ~ ' , 1 , ' .. ~ '. < . . .' ~ / :~:..(,"; . ' < ~ ~ , .. '" , , ., , . , .1 , ' " , , , '. I. -' . . "'~f . " . NCIC/2000 (PHOTOGRAPHS,' FINGERPRINTS) . ' ,EVENT TIMERS . SUSPECT INFORMATION (BOLO) . CRIME ANALYSIS INFORMATION FOR ASSIGNED AREA III., REPORTING OPTIONS'.. CAPT.AIN WILL.lAMS A. PAPER B. AUTOMATED REPORT MANAGEMENT SYSTEM (A.R.M.'S.), C. ' LAPTOPS .\ D. DICTATION E. UNIFORM CRI(\'~E REPORTING REQUIREMENTS (U~C.R.) " " IV. CURRENT AND PLANNED SYSTEMS - JOHN ' DORSEY V. COSTS AND BENEFITS - BARRY STROCK A. COMPARISON OF CURRENT/PROPOSED, REPORTING SYSTEM (PEOPLE VS. TECHNOLOGY) B.' OFFENSE,ENTRY ADVANTAGES/ DISADVANTAGES CHART - PAGES'IV.4-IV.16 . I I ::' I ' ,\.,.' :, ,,:1', :::;i, .. \,' t~/~. ..-::. ::~'~ ': > ,; .:~<';'i '. '(I' ~ I.. . ':' ". ,. ,..f.,., .': . :fi<>,-~'~':', : '. .";, 311~:~~((?'~':;~ ,'/::'. r,:,:~,,::,\:!:i~:>~:' . '. ~~:.~~~ ',: } : < ~ ~ . ~ ,~ , ~f;;f~:~:'~r", ;~,::~:: ::', '01 ~j' . ' " . )""," '" .' ~:t>::.~;.~'< !,>,: 'r' :'....,'.:.'. :' I ~ .,. , . u .1-l:.... ~~b:>;,:<,',: ',;.; ,,', . ;i,:'. :" ,>!", t, '" ;', ,.', ' '. ::;' " , < .,.". "/: I. + J ~ :', >> "., ~' . T I '.. ",". ' I . }..~;,~:,' - .. 1 .. i 'I. .' >,' 'q I''''}'' i :::-.; :.~; .; !. . '. i ' ,l", ,.... ~ ': ,t ,~ , r ~. . . . .' '. 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',j " ,(; , ~ .' . l, :'" '. , . - , INCIDENT DATA ENTRY AL.TERNATIVES '" The value of having incident data completely loaded ipfu.files ,on a c~n~al computer system, accessible by investigators] prosecutors] crime analysis. units] and police management, is that it is possible to eliminate substantial costs associated with manual record storage, processing and retrieval. Eliminating the reliance on the paper ~aiJ not only saves time and therefore money but also decreases the likelihood of losing records and of failing to make the right decisions due to the Jack of information at hand. Most major departments have also concluded thatin order to get the full benefit"of fully computerized records, they must be entered w~thin a short time (less than 8 hours) after the incident occurs, or there will still need to be a second data distribution channel built around the paper copy. If the paper distribution channel is not eliminate~, then the cost savings potential of computeriz~d incident rep~rts will not be achieved. It is also clear from many prior studies that the likelihood of clearing a case by arrest decays as a function of the' passage of time, so the sooner a case is entered and assigned to an investigator] the higher is the likelihood . of a successful closure. Thus, to achieve the objectives of cost reduction, data integrity] an~ increased apprehension rates, the rapid availability of a computer-based incident report is highly desirable in any department. However, having reached this conclusion only raises the question of how best to enter the data into the computer system. Agencies that have taken - the approach of.hiring data entry clerks to key in the information iTom the incident report generated in the field have commonly found that the number of clerks available is insufficientl 'and the lag time commonly, experienced in obtaining a'pproval for and hiring staff for this purpose is such that there always seems to be a backlog of reports that grows rather , than diminishes. Over time, it is not uncommon to experience delays on the order of weeks or months in m~ny departinents. This kind of delay defeats the purpose of computer-based records managementl since the . manual tasks of copying and distributing the records must continue in the face of such b~cklogs. The computer in this scenario is a9ding more work than it is value to the process. ' This report describes the experiences of two major police departments in taking different paths to the entry of p'olice incident reports into a centralized computer system. The report is focused on the operational experience of the two agencies and on the costs and benefits of the alternative approaches to entering information. Both agencies have f , , " , , I '< . " " . 2' " ~, ' " , ;~ . j' " experienced substantial benefits from the full computerization of incident reports. In the Phoenix police Deparhnent, a standard process of dictating reports , either directly to a secretary or to a recording system has been adopted. ' In the Houston Police Department, direct entry of incident information is . accomplished by individual officers using laptop computers. Both depa'rbnents are extremely satisfied with the approach they have taken, a point that should 00 remembered in evaluating these alternative'data entry mechanisms. This report will attempt to describe the experience of both agencies and compare the resuits as far as is possible. It should be noted at the outset' that there is little hard statistical data available at either department to back up the observations and opinions of the participants. " ' " ,. .' ;::... Report Entry By Dictation--the Phoenix Experience The general appro'ach in Phoenix, mandated by standard operating procedure, is that officers will dictate reports whenever possible. The officers are connected directly to a secretary as the preferred mode, and to a recording system in overload conditions. The secretary keys the information into the mainframe incident system, so that the data is available on line as quickly as possible. The following paragraphs describe the various aspects of this experience. ' Environment '. Phoenix has a population of 1,049,000, and covers 448 square miles.~ The Police Department has 2,010 sworn officers and is planning to add 228. There are 638 non-sworn personnel. The department is divided into 6 precincts. Community based policing is a priority for the deparhnent. The department handles 1.5 million calls for service per year, which result in 750,000 events. In 1993, 649,1~7 calls for service! resulted in a dispatch of a unit, arid 88,973 calls were handled by the call~back (Teleserv) unit. Incident reports amount to about 6?0 o'riginal reports and 550 supplements per average day. The Phoenix PD developed a system known as PACE that calls for the complete entry of all incident information, including narrative, into the central computer. The c'o.mputer is ~ Unisys A16,machine, and currently uses about 13 gigabytes of storage. The software has been self~developed, with a team of 10 people who have been programming the system for several years. i~'~.: / :.I~, c , " . f, 'c If' I ~;>;':',",,:.;' .... ".'1;.:' '~:;,,,. " <;'~l(.~",;' ~" \'~;~',}'.1,.,:,::.":, " (~L,' .lli:1 ~ '. ' 'J t~I;.;',' " . ~. ;. " t '.,/ . , , r , . ~ I ~ , , ,. ... . ..' I ;,' . .' '~L J;'. ' 1.\ .' , t {~.:.:, . ' .~i;~;-.~ ~ , .~~tr ;~: ~~ :,', >1 .' . .' ." ,I"" ". ,f, ~'. ~," , +~'f;', . .' " ,) . I " ~ . , " 3 Operations Following the determination that a report is to be written and the assignment of a Deparhnental Report (DR) Number, the field officer takes appropriate notes during the 'investigation of the call. If the caU is a higher priority call, the officer is required to find a phone and dictate the report immediately. Certain low priority caUs still result in the submission of a hand-written incident report The officer gives the victim the DR number on a form to allow the victim to call with more , information or to discuss the case with the investigator as appropriate. When the officer calls the dictation line, every effort is made to have a secretary available to take the dicta~on in order to resolve any ambiguities as the report is being entered ~nto the system. The secretary follows the officer's dictation, filling in blanks on a screen that creates 'a temporary file to capture the'data without causing a delay in the 'transcription. It was estimated that the duration of the average dictated call is 30 minutes. Following completion of the entry, the report is "finalized/, causing a check of the name index to detect previously entered names and of t~e property and vehicles files to determine if the property or vehicles are listed in stolen records. After the appropriate updates to the indexes, the incident data is stored in the database and is then available for immediate access by the investigators. All inc~dents entered are immediately routed to the case management system, creating a queue for the appropriate investigative unit. The incident is also printed out in the precinct of origin. '.. There are 59 secretaries taking incident dictation, and the departm,ent plans to hire 6 more secretaries. There are also 7 people doing UCR classification, although 53% of the incidents are automatically classified by the computer based on the dictated information. Prior ~o the 'implementation ot'this system, there were 26 people in records handling the direct entry of incident reports. To, make the dictation system v"'ork, 30 neW' people were hired. The Phoenix Police Department records section contains 170 people. These individuals are also responsible for' entering FI cards, although the new MDT system currently being implemented will allow for direct entry of FI c~rds from the MDT. It takes 6 weeks of training for a secretary to be proficient in entering incident da,ta ,using the dictation syst~m. System Benefits The Phoenix PD estimates that it saves $770,000 per year by the full computerization of Incident reports due to the reduction in the costs of the manual processi~g tnca was'required pri~r to the implementation of . ' , ! ,<< . , , . " \','i-', c '.' ,I ; , 4 PACE. Additional cost savings in lost time due to illness, mailing, driving to records to get a 'report, and off-site record retrieval was also identified.' A key benefit is the immediate availability of informatio~ for investigative follow-up and for providing citizen service. The department also believes that PACE results in the"quicker service of warrants. Other stated benefits include the time saved in finding lost files, and in preparing documents for microfilming. Phoenix believes that the dictation of a report saves the officer's time in submitting data on incidents. , , Phoenix'has increased revenue by providing a quick capability to deliver incident reports to citizens and insurance companies. Implementation Lessons Learned Training was a difficult part of the implementation of PACE. The 'department acknowledged that it made a mistake in conducting training , too,far ahead of system implementation, resulting in required re-training 'after implementation. The order of training was also a problem, in that patrol officers were trained before their management knew what the , program was about"and therefore manag~ment support was not in ,place pri~r to implementation in the' field. ' It has been recognized by the Phoenix Police Department that dictation is' a separate,skill for which training can be delivered to improve the, efficiency and accuracy of the dictation process. There is still s~me apprehension in the Department regarding the ,. measures of effectiveness by which various par:ts of the program are judged. The secretaries who take dictation, for example, seem to be measured by throughput above quality, although the department believes that overall incident rep~rt quality has improved with the PACE system. Laptop Incident Entry--the Houston Experience For three years, the Houston Police Department has been using laptop computers ,to allow the officers to directly enter incident reports. Perio~ically during a shift, the officers bring their floppy disks to 'a ' ,transfer station (PC) and upload the incident information to the" mainframe. A quality control unit checks the entered data, and all data is immediately available to investiga~ors. , ' , Environment Houston has a population of about 1.75 million people, and c<?vers 700 ,square miles. The Houston Police Department has 4,200 sworn officers, and is going to add 700 more by 1996. There are 1,900 Civilian employees. .',i:.i. ." r, ' <'~.:C.:1 c, "I' '",.n, :~:. <: , .~", ,/,.,' J '( I' .,<", " . ' , , t.. ' ' . ,~,~ " ' '1.", '" '0 ~. . . ,~' :(:-..:,', ,', . :,':", ','" ,\" ,\' '.' t, < ' ~ it" " " '...r:.: . ..("': ,., ~ . ~. . ".' . ::t,ir", ..' . . ,r J, l " t.!::;~.~\ ) " ': '.. . ..' " ." 5 ,- In 1993, there were 1,417,825 calls for service. About 30% of the calls for service 'are routed to and handled by the Teleserv unit without requiring a dispatch. The field officers generate about 900 new original i'ncident' , reports per day and 1200 supplements. Houston implemented a computerized records system in 1980. Prior to , the laptop project, all incident information, including narrative, was entered directly into the system by keying in the data from the officer's' hand-written report. Faced with a delay in entry of 5 to 14 days, the department sought to achieve data availability in 8 hours or less using, direct field entry. Initial systems were purchased starting in 1991 after extensive field trials of different brands of computers. Full project roll- out throughout the City was done in 1992. The initial acquisition budget of $3.1 million was financed from funds received in asset forfeiture cases related ,to drug enforcement operations. The department has now deployed 1,600 laptops. There are also 2,200 MDT's installed in police vehicfes. ' Houston wrote its own application software for the laptop incident reporting project, using BASIC to create character-based entry screens that required only standard DOS computers with minimum memory and dis~ space. The software also provides a geofile look-up for address ,validation with a geofile resident on each laptop, and there are utility programs for searching state penal codes, local traffic ordinances, and for finding, commonly used telephone numbers. There is a limited word processing capability within the application software. In addition, s,ome units also have WordPerfect installed. . Houston is a highly decentralized police department, relying on substations to conduct the full range of police business in their respective geographic areas. The Houston PO records system currently runs on a Unisys 2200/500 ' mainframe with a DCP 624 communications front-end. The records system software has been developed by the HPD. The CAD system runs on DEC equipment and was supplied by PRC. The MDT network is based on software written by HPD. " Operations Field officers check out a ilkit" when thev come on duty that consists of a . ~ laptop, carrying case, and batteries. The kit is returned at the end of the shift, following a process similar to that used to issue portable radios.' In Houston, the laptops are designed to be portable, and are not in any way tied to the vehicle. As incidents occur,.the officers respond and either take notes or directly \J'se the laptop in interviewing the victims. In manv instances the officer will actually use the field choices on the screen, ~ . , " .~ I' , " ,I I '. r ~ . ..... '" " .' I., !'., .j . "".' 1'<'\ :_ i, ". " ' .' '1 c, . {.., c . _ ,c; ,t ;,::'!~',;, ',," x: 1." ~. ;',' :">(,~F ~~t.i,' ~,:!'", ;1~r?~' \<:,', " ,:,", . " ,Ie' 6 showing them to the victim, to obtain more detailed and accurate suspect descriptions from the victims. In cases where no immediate potential for violence is present, and the officer ,can safely use the equipment to do so, the interview is simply recorded using the laptop'instead of writing down notes. For serious cases, the officer completes the report on the laptop and goes to one of the places in the city where there are 70 separate "transfer stations" consisting of PC's configured to upload information directly into the mainframe. For' minor cases, such as those consisting of reports taken for insurance purposes, the officer waits until the end of the shift and then uploads the incident information to the mainframe. The laptop software includes batch files that allow the officer to make a copy on his or her own ~isk and keep this disk for later use in connection with any required court testimony or other follow-up. Initial plans in Houston caIled for the officers to turn in their disks and for ther~ to be a staff of people assigned to do the uploading. Considering input from the officers, this procedure was abandoned in favor of the officers' doing their own uploading. They then knew the job had been completed, and took ownership of the process of getting the data up to the mainframe. Prior to turning in the laptop kit, officers delete the incident reports they have entered and retain the floppy disk on which has been recorded the incidents they handled on that shift. Officers use a new diskette ab;out , e~ery three months. Once the incident report is uploaded to the mainframe it passes through a .. staff review unit that operates as a quality contTol operati9n, and then the report is frozen and cannot be changed. Only supplements can be u~ed at this point to record changed information. There is no connection from the incident report to a master name or o'ther index in the Houston police records SYstem. ~ , Of the 126 people in central records, about 45 staff persons are assigned to the staff review function, which is responsible for the quality control function, UCR coding, validation checks. About 85% of their work deals with quality control on th~ incident entTy program. HPD issues a separate laptop a,nd software package for the Field Training Officer(FTO) functions, designed to collect data on probationary pol~ce officers going through the field tTaining and evaluation program. Each ~O has a laptop with which to generate daily evaluations of officer!;. At this point, the, FTO software is simply used to generate and print the hard copy of the evaluations report, without any database transfer. Reports are moved to floppy disk storage and are also kept on the hard diskduring , " " " /J.'-.. . '\ , . I , . ..."..: . .' ( .. ~u;: .! i. ,.' "I \~> ' .' .', '."', ',: .'"1 ;'. ' , ' " ", i' ' r ~. : .1 'r 7, the evaluation process. There are 272 FTO's currently involved:in the program. Training of officers for the use of the laptops has been integrated into academy training. There are computer labs at the academYI and elective courses in D9S and related topics. All officers r~ceive one 8 hour block of computer training in the use of the incident software. HPD has obta'ined 3 year contracts for maintenance of the laptop units beyond the manufacturers' original warranty which was one year for most units. The cost for exte~ding the warr~nty in this way ha~' been running about $45 per year per unit. Out of the 1300 original unitsl there have been about 50 screen replacements not covered under warranty (at about $1,000 per screen), and approximately another $50,000 for other out-of warranty repairs, totaling about $100,000 per,year. This figure is ex'peeted to decrease with the increased reliability of newer la'ptops. The department has assigned a staff of two people to handle the repair work on units. ,About 15-20 units are sent in per day to the central repair site. Approximately 25% are fixed by the two individuals assigned, and,the rest are returned to the dealer. ' A total of 4 laptops have been lost si~ce the beginning of the project. Benefits The HPD estimated that the project would result in sa'ving 700 hours per day in handling incident reporting and data entry. There has been'no precise measurement of these estimated savings, 'but it is widely accepted as being the case. HPD believes that the hand-written incident report in . theircase w~s taking an average of 30 ~ninutes for the officer to complete " the report,o and that the use of the laptop has reduced this to 15 minutes. The central records unit was able to eliminate'ab01,it 25 positions (which constituted about a 40% reduction in the work force dedicated to this ~nction) as a resul~ of implementing the laptop direct entry program. , Furthermore, the data ~ntry positions that were in the substations , supporting incident and supplement entry at the substation level have not been filled as attrition occurred in these positions. In many cases the personnel were simply re-assigned to other duties. There is an estimated saving of 36 positions in this' category. AdditionallYI about 15 positions in , investigative units that were previously dedicated to data entry have been re-assigned to other duties. The total savings from the laptop implementation is about 76 positions. The department has also experienced cost savings in the significant reduction in floor space and storage as a result of relying on the computerized version of the incident report , , , ' , , .' . , , . I " . , " ,~.,. I 8 , I f > , " ~ i. One of the consequences of the direct entry program that has evolved , because of the near real time entry of incident information is that Houston has been able to redefine the role and mission of crime analysis around. . producing quick analyses and summaries for managemen~ and operations support. After a study of the information needs for operational response to changing field conditions, a new set of reports has been defined that give commanders a much more current picture of the events in areas for which they have responsibility. The deparbne~t has set up a pilot project where data is downloaded from the mainframe into a DataEase database that facilitates the crime analysis work of generating pattern information almost when the shift is complete. Preliminary reactions from the field ~ commanders indicate that this fast response time is invaluable in controlling resources in their respective sectors of the city. Implementation lessons learned " , In its experimentation with the various different issues involving the introduction of laptop computing, Houston has learned some valuable lessons that will benefit other agencies electing this form of data entry. , ' Houston attributes the success of this project to the intentional use of a steering committee representing the different organizational units within the, department. The programming staff took their complete direction . from this steering committee, both in the design <;>f the screens for data entry and in the, method of operation of the system. Ac~ording to the programming staff, it was the involvement of the officers through the , steering committee and the individuals in the pilot test that made,the system acceptable and work throughout the deparhnent as the system ,., .,j was implemented fully. ' ' The method of transfe~ring incident data from the laptop that was finally chosen was the floppy disk transfer. Experiments with plugging th~ laptop directly into a server to execute the transfer revealed problems with the physical connection~-plugs and cables breaking~-to the point where this experience was frustrating to the officers. At least initially, officers we~e given a large degree of flexibility in the entry of incidents. One of the undesirable consequences of this freedom was that officers tended to skip some of th~ optional data fields and simply type in the information in a narrative form, thus not providing some of the information that was useful for crime analysis. ' The Houston PD believes that the ideal laptop would also replace the ,Mobile Digital Terminal units in the vehicles. At the moment, their position is that there is no hard\vare on the market that would provide this level of fun~tionalily. -/J.. I!,. ~.' .1- \ , '. , . t , .' " , I " , ", I: ,. , , #:. .,. ." . , . . /..,~ , i\ ,~:A~.". , "n, ,,". , ~:' .- ~,:; ,:,;':' ':,',: '.". . ~' c "',' , '4-J" " . .~ . > : ~ ". ':. "~J. , '\ . ' '< ,~ ';' Ii. 'T <:,~ ..J ;"';":1.~' , '. " , ' ,f >' I . " 9 , , . ..1' Evaluatio~ of data entry options Most police departments can jus~fy the full computerization of incident, information in a timely fashion on the basis of the reduced cost of report distribution, the increased database inte'grity, and the increased useful;l1e~s of the information collected. Taking this as a 'premise, the remaining issue is how best to transform t,he data collected by the responding officer from raw notes to computerized information; Assuming that the department has developed an enterprise repository for containing and accessing the full incident report, there are three broad approa~hes to da~ entry: , 1. Post-shift data elltn}, characterized by manual report writing coupled with adequ~te data entry personnel sufficient to enter all incidents wit~in 8 hours follo\ying a shift 2. DictatioJl, where there is minimal note taking by the officer and dictatio~ of the incident report to either a person entering data 'on-line pr to a recording system for subsequent entry 3. Field direct elltn} using a mobile computer with uploading to the host repository arid quality control done by a cen~al, reCords unit ' . ; , .' :..~ . c"' ' l , , , , , The selection,of one of these methods or a combination thereof will depend on the objectives of the department. The factors that are most obvious in selecting a particular approach are: (1) the'in'itial and on-'going relative cost of the approach, (2) the relative advantages in maximizing report quality, (3) other benefits accruing from' a particular choice. I '. , " Cost tradeoffs , The cost of labor is obviously the largest on-going expense of incident data collection. To evaluate any potential relative merits of the three alternatives, it is necessary to focus on the processes for'accomplishing the data h'ansformatio'n. The processes involve both offic~r time and clerical time and can be evaluated by dividing the process into the following' ' steps: 'J '" i I " ['. " i " ~ '. . . ~ ' " , , , , , , " .;..,.', I 10 Initial note~taklng Incident Report Preparation Officer time includes the initial note-taking during or immediately after responding to ariincident, and the time spent in transforming the notes into an incident report that can be submitted in 1,3ither manual form or automated form. Incident Data Entry Records unit time includes any time required for processing the incoming report and for actual data entry if this step has not occurred in the field. The lime spent on each task will vary as a function of the data entry method and the nature of the ' incident being reported. Quality control wo'rk is considered to part of the 'incident da ta entry process. , ' Incident Report Processing Neither Houston PD nor Phoenix PD has collected any hard data to determine the time spent in these separate processes. The estimates that are being used have wide va,riations depending on the type of incident. As a way 'of summarizing the opinions voiced, Houston believes that the use of the laptops cuts the report preparation time on the part of the officer down from 30 minutes to 15 minutes. Phoenix PD believes that the average dictation lime takes 30 minutes. Prior data from St. Louis on its dictation approach indicates an average of 16 minutes for dictating, .:~eports. San Jose PD, in a well-documented study of.hand~writing vs. laptop data entry found that report preparation averages 45 minutes regardless of the methodology. It is probably not possible to draw any conclusions from these data points given the lack of comparability based on the types of incidents involved in these numbers. If the note taking step is included in the analysis, the time required for both note~taking and report preparation may be equivale~t under either the manual data entry alternative or 'under a dictation method. It is possible that direct entry via laptops would reduce the total time in these two steps if a signific~nt percentage of incidents were entered directly on the laptop without making any notes first. , Given the data fTom the San Jose study and the first.hand observations of the people involved in Houston and Phoenix, it is probably safe to conclude that dictation or laptop entry will not increase the time spent by , officers in preparing incident reports. If this is the case, then the , comparison of the three alternatives can be based on the costs of clerical time. ,] " ~...~ " . ~ I , . , .\1 }:/ ~ ~I . '.', ' . ... \~~. \~ ~ 'F~.." ,',:'~tC,"1 , ~ ~ I .. , " 'J-'.t. . , 11 There is also I\() basis for comparison of data on clerical tiine spent in processing and data entry, given the variations in types of incident reports handled. However, there is a clearer pic~re of the relative time spent in these functions for the different allernatives. It is reasonably safe to assume that the data entry of a fulJ incident report from a hand~written copy will take an average of 20 minutes. ' (Prior measurements from Mesa, Arizona, and other agencies have confirmed this estimate.) The Phoenix PD estimates that the dictation alternative takes an average of 30 minutes. This relative difference is reasonable, given the fad that the officer has to do the dictation while data entry is on-going, and one would intuitively expecfsome greater time to be required than it would take for an " experienced data entry person to enter a written report. Laptop data entry eliminates the need for clerical labor in report processing and data entry; however, there is not a total saving of staff positions, due ,to the need for quality control work on the submitted reports. This is likely to account for an average of 5 minutes per report, using the relative estimates above. As an example of the cost impacts of these relative numbers, we can construct the following approximate model: Assumptions: number of hours per year for direct work per person = 1,500 average cost, including fringe benefits per person = $30,000 total incident reports per year = J 00,000 , , , T~en the cost of incident report processing and data entry for this -example wO\lld be evaluat~d as follows for the three alternatives: ' Option time per reports total staff total cost Icport " per hour per required of staff year Dictation 30 2 3,000 33 $990,000 method minutes Da ta en try 20 3 4,500 22 $660,000 method minutes " ~ laptop direct 5 minutes 12 18,000 6 $180,000 entry for Q.C. , , All three allernalivesalso come with initial implemen41tion costs. \.oVith either dictation or date1 entry, there are workstation costs associated 'with c, ' I I:: . .tl' 'I , , ; ~ , .l~\-' I ' ;+c " . . t ~., ~ . " I':. 1: .f" r. .; ,..'; ',' ~ .1 \ " t,. . .' ',1' ~ . '. " ): I ',:. , I .. ~": J' , , ..,.. ,~, ,'~ , < ."..." :r. . , . J 1'.'1. I, t, ' " . , ' L,.', , , , , ~ , , i , , t, , :. i J . ~ . "'.:~~', I ',., , ," " 12 ,; " these positions. For field data entry, there are the costs of the acquisition' of laptops. Assuming a total cost of $5,000 per workstation (including hardware software, interfacing), the .initial acquisition costs for the three alternatives would be: . , , , Dictation , Data EnlTv .. Laptop $165,000 $110,000 , $1,000,000 , , " The l~ptop costs assume that, for our example of 100,000 reports per year, there are 200 units deployed. The equipment acquired generates maintenance costs as well. Assuming , a 10% annual maintenance cost, the total operating cost for each a Itern a tive, would be: Dictation $1,060,500 " . , Data Entry $671,000 , :, laptop $280,000 ,<:.,' , ~ . ~ : : Viewed from this perspediv,e, the laptop approach would pay for itse'lf 'in 1'6 months compared to the dictation option and in 19 months vs. the data entry ~ethod. Report Quality The shortage of any data on report quality leaves only the possibility of assessing differences by the expel'ience~ of those in involved in the process. Incident report quality is a product of many factors, most , notab,ly including the extent to which managers expect quality in report writing and mo~vate people accordingly. IUs influenced by trairifng, by . the perceptions in the field of its importance, and by the tools available to . the officers, including the report form itself. . . The alternative of post-shift data entry'limits the report writing quality to ,the way the report is completed in the field. Data entry operators can do little to add information that is not on the form itself, or to correct errors where the reporting officer has made one. In-this kind ,of-process, report , quality is also influenced by the job ,that the field sergean~ does in report review prior to the report getting to the data ,entry staff. Improving report , 'quality requires a good fo~m, training in report writing, supervisor review and feedback, as well as a managementemphasis on good rep'ort . ,> , .', ': . . ~ ' ,I , " . I',; ....1 ':' it < ..' ; ~~' \' l' ',. r 'c~' ~~~V~'::,.:~ " ' :.::>':,.., :'~/": ~,~{t<,:~~: );~UJ','" ,,,', l" ..', ',' <, "j~7:~<;;r"~ ,<,' " ~::.';J;:):: ;q ~ ~ J.~ .....-: I ' ,. J ' . . . .! .. 'iJ/~~.i~:.': "~t,~'~ ~'.'... ,"'. (- .. ': ~ " 13 '+, ' \ c.' .. , " . writing practices. There is no way to ensure that the 'required fields 'are filled in except by supervisors checking 100% of the incident reports and' rejecting those that are incomplete or incorrect. On-line dictation imposes another level of review, done by the person taking the dictation, to ensure that all required fields are entered. This is particularly true if the data being entered in this fashion is co~nected to required fields in the enterprise database. ' It is then not possible 'to complete the entry without submitting the required information. It is also likely that the person taking the dictation will help the officer make a better report by asking for optional information if directed to do so. Since the officer is on the phone during this process, information that might have otherwise not been submitted could potentially be captured. Laptop direct entry software can be designed to insist on fields being entered, but this approach also has p~oblems since there are always exce'ptions to the rule. A more positive effect on report quality seems to have surfaced in Houston, where the officers are taking a high degree of ownership over 'the report, and 'one might assume tha,t this factor will contribute to ,higher report quality. Where laptop entered incident reports are entered into a central system in a batch mode" there is no opporhtnity for on-line editing and rejection of the report, so that mistakes found in , the quality control process have to be corrected at a later time. This approach definitely shifts the burden to the quality control staff, where , again there is no opportuni,ty to directly engage the officer to make an addition or correction. It is interesting to note that neither Phoenix, using the dictation model, ,nor Houston, using the laptop entry model, rely on field sergeant ~eview and approval of reports prior to their submission and entry into the system. Instead, both departments rely on feedback from the investigators to the field sergeants regarding the quality of reports in general or from particular individ~als. There is no clear advantage to any of the alternatives considered here. Each as ~ts own challenges, and the objective of improved quality is likely to be more dependent on how the process is designed and deparbnent leadership encouragement of a quality objective than in the underlying approach. Process re'-engi~eering will be an important component of the implementation of any of these alternatives. , , Other factors The training of field officers to use the techniques suggested here differs~ but training is a maDdatory part of any incident reporting solution. Beyond basic report writing skills, the use of dictation itself requires officer training. If dicta tion is to achieve the expected efficiencies, o,fficers ,1) .' ,., '. I,' :' I . ~ I ' . I"~ 1 , .: ;1~}\::,;:, .' If, \ . \.,.., ., t, .~. ~..:'">.1 '.. , " , i' '~I ' ;1 , " 14 need to learn this skill. Use of the laptop computer requires even more training. Houston provides 8 hours of training in the use of the laptop computer. Additional training would be required f~r any' other applications that might be added., Over time, it is possible that the h:aining requirements will diininish as more entry level personnel have learned to use a computer at home or at school. There are human factors that bear on this decision as well as cost and quality factors. In this arena, both dictation and laptop data entry have advantages over the post-shift data entry model. The dictation approach appears to give officers the perception that their time is not "wasted" in report writing. Laptop data entry give~ officers the perception that their work is important enough to give them the most modern tools. As has been mentioned, there is the additional potential with laptop computing , of increased officer ow'nership of the report data. ' The use of laptop computing by officers is also a sign to the citizenry that the department is attempting to use the most up to date technology to do its work, and is seeking effi~ient ways to do so. The image of the deparbnent is likely to ~ enhanced where officers carry laptop computers to do their work. ' Conclusion EntrY of incident data in the field using a portable computer is the lowest cost option when measured on the basis of the Ion er term. This method , also 0 ers the greatest potential for improved report writing because of the involvement of the field officer 'in directly creating the incident: report ,.and the editing capabilities that can,be exercised directly during the point of report creation. ' Even if the above analyse,S did not by themselves lead to the conclusion that a laptop approach is the preferred solution, the potential for' new, 'applications in the hands of the field officer offers dramatic new advantages. There is no doubt that field computers can increase the amount of information at the officer'sdisposal, and wip therefore improve the o~cer's ability to respond 'to issues in the community. The potential of using the computer as a replacement for the MDT and as a local repository for iriformaLion relevant Lo community based policing has such great potential that even if the cost analysis did not show a'short term payoff, mobile computing would still be the preferred alternative. Given that these tools show a payback in a relatively short period o(time as opposed to alternative solutions, the conclusion that laptop computing is a feasible and preferred solution is clear. " :' " ".~ I '.' ~ ' . I.' \ . 'I,i> '. " " , ': > .'/ " ' " ':i'- I, .!:. 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"-,1, .:'. /,\ .' ,I ,:~ Agoncy Namo OFFENSE INC,IDENT REPORT ffi ~ ~.n9'O!\!.NU':l'lMr ..,:': "; I ',A:,;:< I CLEARWATER Wl~~,~E'i n fJtW1 ,,,,goncy H!~n N~~tIO',,":';':,';:;::'(l''''-'.',C;'l<, {,'r-' ," Ft.O 1/6;,,1'2,: I;O~ I 3"..1'0,1, 0, POLICE DEPARTMENT ISSUED, ,I I ~d,I~:'~d l~i"~I.: ,::',1') ;a,;::L~.,.n:t~~ I!,~' IA.Al1empiod . 181"ulo VIOl,lIon Number" j" ":,,' i/! '," I ,.',,',: '';l.o;'.j',r. ,1.C'~,coo.~} ,:i:, t C.Commllled ,I,. '11.1.1 :,1" . :1, '(". ,::]. I )1-:,';1"1 t',I"~ Tlmr (1.4111" . I, ' , I TI:11j OISrtchj I T'mj A/lIred, Il,mr COjPlotr I Wealher Llghllllll Inciden'OaY';"Ol!te., 'I TIme (Mil.) , , ",' ,'Day:., ',Date . r:TI,mo(MILJ, TypoS"nullty , ." 'I',' ", ' , . ]TOI' '" -:1' " 'c,'" City ZIp Typa LOCllllon Grid I Alaa I Cado ' o~c1t~:~ ~ ~~~~~~::I I:, ~~~~;~:l? I." 'I ~~:~IOd? .' f.::l .1 Appalanl Motlvo 08lCrlptlon Rejrt"":,OIY! Dati.. I" I, I" , 1~Id'nl Typo' J, f,4 odOIT'''_ & O<d,"'O.. I. r,lonr ... 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W....hot..IIPfn~\ItlUft 1 ~iA:i~?'.:,""~..P.O_'ul"'" 0.... ,", 'I "''\dulI t ,::1 ~IA"1FlI Po!~ ~1~~~~,.i:~Lli;~JI lOC~t.ht Ii Juv!NQCuUOO..' , .,1 J.,Juv. L~j;.J\f :~.<c.~,J~l~, L: '/1 ,~"'r'L~htt'!t"r.J. I Domestic VID'pn~o Ca511 V ~ I", Y'IJ(.AOll'~11 p~g'i' "PlIIIe lJ LJ i ~,;;:'\ ','f':" I Of, ,.,' >: 1,1 f ~. .' ,'I t ' I, .' " T~ r I. f ~ ::} SUPPLEMENT/CONTINUATION AlIe~cy Nllrnu ,! Agt~,S:1 ~~~r" (;'l".".,ol;~""; i" "J CLEARWATER 11.Orlll' I F1 , , I ;"Oentt t1~rn;:,r.ug,~'\~~:Pi~~t'i~}!tn:1f:l: "t ',I Mt,s, :2, ::0, 3, ,,0,0 POLICE DEPARTMENT 2, su~1 b(~~~ I Jy,t. u::,,~nK!;:.\ ~;;t" .~~<T' 't.~ ',0',' . '\. ,,'.~ ;l':t '! ...jl'I',' ..-~ ~ ~ \ .. I. 011111.. DtlCrlptloll ' ' , IlOCB11011 I VIC11~ Name , " I , , .. 1 , . ) , : , , , , , " [ ,. ,. . . " , , " : " , i ' " , i - ~ -, , '\ , .. 1 : " , , , , " ( ,. " 1 : . 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"..:,--~_ \\ ..., ~;::"q:~ \' ~' , , ..J ' , ~j .--, ~ I I"~ " ._ I>:, ' , ASerlcy, IJRI: CLc..M-:IAJA ri:R POL 1 CE r,E.F'/,r,TMEN" OFFENSE ,INCIDENT REPORT I , F'ase , HfJ' , ", "/ t,~ 1 ,...;-, FLC520300 Juveni le:NO , R ~ P ,~ t. t .,: 'P4-1)9941 " " ,; I)Rl~,'~: Attffipt/Com~it 1: COMMIT~" Attmpt/Coffim~t 2:' COMMITEC " Of Sense # 1: BURGLARY TO A DWEL~1 8~O.02 Offense # 2: STATUTE NOT, ON FILE 812.014 IncIdent Type: FELONY T.:t: At-,.: 2t:~:2 i 04/22/94 " ' C':lrnp: 0215 Time: 2145 :,;' .J,'., Report Date: 04/22/94 Tirne: Incident Date From: 04/22/94 2217 Disp: T I roe: 1.:i.ell) 2:~:()8 i >: ", ,Incident LDcati~n: zil JUPITER AV N , CLEARWATER, FL 34615- L6ca.tion Type: APARTMENT/CONDO Bu~' Area 1 Identlfle~: ,Gt. i d: ,279E: Z I:' r. ~: 1 5 ~,~ '. ,I. ,I, '. )~ : .~;l ~ ~. c c, \'J,; J ' Occupancy: UNOC: i (I f f'. r: n 5 ;) S :' 1):2 .t y 't-' ~ .".J' f' W r:. t. p .:' r. : o t" u:3 Rei ate d : Alchl Related: F C.t t- C e dEn t t- Y :' #, Vi c t i rn s: 02, W.ll,J'40WN NO NO YES #Veh Stol: 00 #Veh Rcvd: #' or r(jndct.~: 1.11,: # F'rQr;l J::n I;. : ,1),1 1*.. ill; h CI': CLE'M~: LlshtipS: EXTERIOR LIGHTS' Se cilt. I ty: LOC:KS/ELECTF\ON I' Trespass 'Wa~nin9~,NO ' , , ',' , I I ~ ~ ',> ,.". . , " ? ~ , , ' . , ' ::~ .'t', '. { ~ " . .,,' " ' DISTRIBUTION LIST A~s i ,g'" e'd I r;v. ; S . A . (I'. ' ' Ct" i me Prevent i c.n Vie t i ni Ass i s t a. rl t Intel I isence c: I ty" Att('rne'y }{ lEI 1 (J " " . ..' " , ' '/ t ,~ . 2: N ,~ C: ':1 pie s ' Juv.Dlversi,:.r1 VI c: e ' X INV.631'. Se,izut.e, R i s k Mar., as erne n t , i .,' I . , , " \1 ' " , ! " CLEARANCE (ADMiNISTRATIVE) INFORMArlbN ~ : : ',;1; , , " \ ~ / J ReI ate d R e POt. t : ReportlnS'Offlcer:, SUSAN BURNS Date Completed: 04/23/94 ,Badse #: '140 SF'N#': l)14t.!,'~'671. " ':: ,;' ., .' ;'" . >. , T Reviewing Offl~er:' 'Inv. Assign to: ,699- NOT ASSIGNED Badge #: 620 Date: 94/23/94' Pt" i 0 r I ty: F ',' J ~ c, .: 4 , ...../:' ,Case Status: INACTIVE , ' 0 a, tee I e at- e d : ' 1 ' 1 OBTS #:, C I t" T y p e : Ad u I t 1 J u v ': A'tT est No: ,,# At- res t e d : ' 0 ':t " ,S/A Irlvest?:NO Type: ! D ate, : '/ / Tlrne: Dlv: ..:,~ ~ , , ;/ ~T I.."," ~ ~, , ~ . , Sc~ne Prbc?: YES Dcimestic Violehce?:'NO Ph.,tos: YES Latents Pt.'I)C',: 'YES Victim;~ Parnphlei?~ 'YES. , . J'~ .' ' ," ".:- , ~E':"i" ' /,~. ;, '.' '. ; "", ". , r.,.>'-' .. '~0;.;': " :1,' 'c ',1 -lJi,"" ' :~l:~! :~~~.> / . ~':. " " . l.f.;:' :',: ..:' D.,;.es"the vic,tirnwlsh, tel pr,e.sec:ute?: ,YES :,1, , . , , " , '~l , 1 I " ': {'::,:: '. I,. , , / , , ~,. .' '}! . '~,,;":,.i,;;, ,,:\s~i . ,'+' ~' " ' '/, ,. :' , , l'~}~> ~;!: ,..,D..J.:(:;i'~ ~c:~~~;!:~;':r ~J, 2/~~ ~. l~~..'::~~: \..rJ->,~. ':, c-.:-~.t...tll;r}(i'>~l~! ~":~~v;rf./," c'<;;:.;~,'i,~~: .:. ~>~~":'. ~.1 \~1;.~<f{'J",d' ',iI>"c{.~ '. ,~t'7:.J.t(:bl :';f~'~'r:j:~:}":: 'J.....'. ~.:.;.; (: 1 ':', ~":~, ,C~'_j~~~ ~ '~~""'1,1 '> ..~. ,), 1,'- ',"" 'IS, ~(. 'f~/~/i.'" .J~~~ - :,k~'~"#li~f~:'/t~ "r1 ~>';i ,:f ,",e~::~}\.' ':~) :,',,-;;, ':,,':t3 ~{~)"{,,, "<",~, ", q, ,', '''/1.',,;, :"i~,'J, ,:;{;, . I :',.ft ': : t, '.j .,;, ';"J. ~h.-y' . h . 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',;; ~, I 'c'~ _ \ .' . , \ l. , " , OFF'ENSE' I Nt 1 DENT REF:(IRT F'ag,e 2: Repo~t#'94-09941 ; ~ ~', ' c',,' , , " , PERSCINS SEC,T J ON ;.,'" . ,..' .: ' 'LAW ENFORCEMENT:01 Off Irld:'E:OTH Pe~son Type: LAW' ENFORCEMENT , ' , It ,Na:rne (I ~ f,' rn i) ~ PATTERSON, J Race: . , Sex: , DOr::: /' I A8e~ (I J u v en I I,e: NO,' " > ',> " :/, ' , . ~ddr: Suit~/Apt: C'i ty: C.LEARWATER, FL Z Lp: '~14~. F'h':Ir-e: ( , ~" :J t'11: ',' ';i',,' I " >~ .:.",' ';,' "f I', 'r Bus./8ch.: Ad d r: ,'':'44 PI Er,CE 8T City~ CLEARWATER, FL Occupation: POLICE OFFICER Suite/Apt: ' Zip: . 3~1-/.:.l c.- ' Ph'.~, n e: (::: 1 :;:) 4,.:.:{:- 1':'2:/':'2 ~1 i: fe' ,r~ " . : c /' , !~J~ . ,'. , 'C;:.n~'Inf,:i: ~y I 8AC~ UP 1-_IFFrCER ,':"' n .) p S S: ,", r.: " ~.... _ ....... _ _ _.. ..... ..._...... __ _ _ _. ...... _._..... _ _ _ _ _ .... _ _.... _. _ .. _ _~. _ _ _ _ t_... _ ... _ _.. _......_ _ -_ _ _ _...... _ _ _ _ _...... '. ' ~' 'I' ! LAW ENF9RCEMENT:02, " Of" I no:!: 1:11)TH F'e:'s':.n Type: LAt'.! ENFORCE1'I'JEbIT , :Narne Rae e:' J ( I , f' , rn i) :' ESF'OS I TO, C 8e)( : 008: ;, , /, A:3 e :' , ' ,(I . juverdle: NO., , ',,,;, :.'. .,1> , '. Ad d I" : .Ci,ty: 9LEARWATER, FL , ' SuIte/Apt: Zip: ::::46 ~L ~, Ph,:'ne: <. ) , .", t' I" Bus'., /Sc h. ,:' , Addr':. '':-44 PIERCE 8T City: CLEARWATER, FL , , Occupa~io~: POLICE OFFICER ,'Suite/Apt: , . ::::4c.l/.:.-- . F'hr:lne: (:::1~:) ~,4',:,2-/~,2r.:,Z , " . ," ~'. z j ~~ : :; C.)nt Inf,): Syn6psis: JN~ESTIGATING OFFICER " > . '" Iv ::~::~: :.- - - - -- - -:~ ~-::: ~ ::~:- - -- - -::::::: - ~~::~ - :::~ ~ - -- - -- - - - - c ---- 'Na.me' (I',;,roi): DHANI, JOEL B Race: WHITE SeH: 'MALEJDOB:CI4/10/4'~ A:3e: 45 Juvenile: NO :. ", " J. Addr: 221 JUPITER AV N Suite/Apt: Cl'ty: CLEARWATER, FL Zip: 34615- Phohe: (813) 442-0181 /.,:, I . Bu 5 ;/Sc h . : Addr =- ,1700 DREW ST City: CLEARWAT~R, FL , Occupation:' LAB OWNER " Suite/Apt: 3 Zip:' 34,615- Ph'one: (81~:) 446:"0211 ,I ~ , . J ~' ~ ':':;',~, ti':',,: ,.:' (\.'.< .:',"; ~l '. '. U I. t' I:>, . t~;;::.. Cont'Info: DHANI'S EAGLE PROSTHETICS. Sy'n I? p S .I s: V I CT I M I)F BURGLARY AND GRAND THEFT' I~J Extent: ~ONE , Type 1: ,NOr APPLICABLE Ty~e 2: NOT APPL~CABLE .'Res,ldency TY~le: CITY' Status: 'FULL YEAR Relationship: NOT APPLICABLE Ethnic: COO~: YES: , ,;" . ,'. " . ~, . [ ~ ~ . ,"i , ' ,----- -- ---~- --- --:---- --~- - - -- -- ~ -- --J- ~- -- --- - - - --- ~ - - -:-- -:. -~ - -- --7 ~-"';"-.- " ". , " , I . , 0/' , , .', r, ". J " ~,' (.~: ", . F \f , , " , , '.... l. 'I,,' :):', ,j,:", ',1'::~:.,' :':;;> ~:'..;: ,;:j:~ l~\l\.~~ ~" ....(_. 1 \. '.tl t.;~.'..( + Jtf..P1 :--~':, I;}!I' j/ .j,'" ~'~'-1 ~ :~'.ilr.f~ Jrt.'!2; {W;;/k'; ::: \: ,: .';t:~:~,';'~ ';~;,~Fl~:~ t.<if"""",,,, ';,1. 'l-'~""'df~~' ',<., ,,1)01 k,/f;-"~~.+~~c i~' ~": ~~l:~~: ~:'''',.(' 1 ':i ~~ \w'~~~ ':" 'i'~'~'I:r..;/...1";(f . "". . ~ '~dr .,. .~',. l., 1",1' ~ '. ~ t- 1tl ~~bz-'".' ,_.r'J~"~~"~l~',~"\II>'j)\U v~}..... /,~~v...:~,! '..'1(:, I ;,:, ;~~!t~" ;1~ ,"'~ r' . I.'.. h. 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I, ',. < ,,/~.>, ,'. , ";;- }.',' I ~,: I. . 'J > . .' , , ! '~ ~" ..,' 'I ,.. ," .'T (IF:F (.NSE. 1 ~'JC.l DEN'r 'R~EF'(IRT': . . ' , P,a :3 e .::: Report~ 94~099~~ I :' , ' F:ERSONS SECT I ON I ,. . , 'II " " " },.' VICTIM:cl2 Of fInd: BOTH' Pet"s,:,n Type : 'ADULT ., , Name 'Race: (I ,f, rn i ) WHI TE' Se>: : , ctl DHANI LYNN, M FEMALE DOB: , J u V IHI i Ie: (1;:::1.04/49 ASE': 45 NO, I " Add t" : ' '221 City: , , ,JUpITER AV CLEARIAJATER, ,FL - ' Ltp: J ' N Suite/Apt: ::::4615- ' PI'H' n e: (:=:1 ::::) 442 -,(11 E: 1 ' . " ". ; BlJs.;, If;c: h. : A'd d to,: ,1700, DREW 8T C', ty :", CLEARWATER, ,FL (I c C II pat i (:orl : Su' te/A~,t:' 3 ,. , 'l 'c"~ ....,';fl;. BUS I NESS "OWNER .,'1 ;,.. ~Jp: ~~:4615- P ~P:' n e : , (:::1;:::) 446-(1211 , '. , ' . ~~ , .. I.' , s C,)nt Inf'.';I': DHANI"S EAGU:: PROSTHETICS, INC, Syn"ps is: , VICTIM.' OF BURGLARY AND GRAND THEFT , .. ,~'. . I Il'.j E~:t;.HJ1~:'NONE;.Typ~ ~ NOT APPLICABLE TypO? 2:!\IOTAPF'L!i.:;AI::L~ ," , Res'j dency Type: CITY', Status: FULL YEAR' ' , Rei a t i tH; s hip: . '(I E t h n i c : : ' c: ':11:' p: Y =: S c~_~~_~__~__________~~______~_____~_______~__'_____~___~____~~_._____~__' ',< " . ~.' :,.. .. I' . ~; ,....." LAW EN~ORCEMENT:03 I c . L " :,: >,;. F',et"s,)n'Type': ,L:A~' E.NFORCEMENT Or.f Ind:BOTH I, N a rn e (I, f nn U Race: WEEtB , ,1 . _ k<;. , ,. . , , ~. ;J- c > ~ ' Juver,l I e :,NO';i;~! 0'; ','f. " A'ge':, I I Se>: : , DOE: : (I' " ., , ,;' ,', , , Add t~ : City~ CLEARWATER, FL ..\ : J ~ ", , " Or': Su i te/Apt:,' . Z ~ p:. ::::4';E. P 1"11:1 n' e : . ,/. ~.:I , ) Bus ./Sc h. ': 'Add~:644 PIERCE, ST CIty: CL:EARWA TER, .FL Zip: , I' .. > ,~! ," \:~' .<.!:;; (lccupatio~: POLICE,OFFICER Su i te'/Apt': 34616~ P~,o~e.:.(813) 4~2-6262 .,; .>~: " Cont Infl': .8ynl)p's Is': peso CRIME SCENE TECH " " ) . 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'I ) ~ (::~ f' J ~ J ' " 'J " '" . ... ; ~ , , I'" " " , ll.1 .1 :' elF H:.NS::., 1 N':, 1 DEN' REF:'(IRl , "F:'a 9 eo 4 R,e ~I (, to t # ';y'4 -: 0994! , i '. . " " , ,FROPERTY:SECTION /, , , , , .r ',,', Pet' S(Ir.:' Code 'OHANI L'iNN M ! ' v hla,me .' i I tern it-: S t,a.' t u s " 1< "t' Theft Type: Damase BURGLARY, NI.A 01 ST(JLEN " ';, Bt"il.nd: US', Set-:'ial.#: '" , , Item: CURRENCY Meich?l: 'Owner A~pl led #: Typ'e: U 1;1,ty: 1, Oeser'l pt,i (In: AF'PRClHIMATELY r ., " ;..~ '.' , , " , ,-1 , " '. : :t' $1 (1(11)' ...,..; '. P t" i) pet' t y Val u e : o a. t eRe C I) V e t~ e oj : (i.Qt) ,I' 'I."" $ 10!)!).!)!) 1 'I" Va I ue Re c ,:.vet. Ed,: Ncic/FCic':' " , $ , ' " ,'.. . ", Lab:R~sul'ts?, ~.IO Li\tents? 'No' . "" ';"! 'Dil.te"Erlt'.'jnt'6'!='rt;,p.~, 1 I'" L.;'cati'"r,:, " " _ __'__ _:... ~_ _..:...__ __ __.2...:._ _______ ___ __ _ __ __ _ __ ___ _P__ _.;.. __'_ _"_...:. _ __Il.__~~"'::'-__'~ ~~.. 'f:,.. " "" " :":"., "-:'" "',' ,',::;: 1)2 Thef,t Type: STIJLEN D.arna:3e' '. ~. ' I.'.: " , "t,-:;' " :1 t I;1IT1 : #':" sti,tus ,to' .. r '/1; ':1< T' . J~ ":::;,,1~~ f .... ~,: . .. '. :. " ':; ;:: ~-:' 0:,';1/ BURGLARY N(A. , , '., " , ' ".'1 :' " , '( , Ea-and: Set", j a. l' J" " " ;, Item: CHARM Mode I : ,Owner App lied Type: J' G:1ty: : 'De s, C t~ (pt '1 (I, n :' < . 't.. I, .u. 17". '. ,#: '1 EAGLE " ,j. , , , ',,41, ~ .. I" :' ,;. ')~ PENDANT ',' P t" 0 pet. t y V a. ,I U e : ,D'ate.'Recl)vet"ed: " '.' l) .,1)1) , , >: .~~}~P:, ,,' } :.1 . . <~.' . :./; , :35 . l)f) 1 ValGe Recovered: NCIC/FCIC: $ $ <, "I'T I ,I: ,,' ~ I , Lab Date Re'su I'ts?' NO ' i rIte.. Pre'!:. .,: , , . ./-.; ~':. l;;~) Latents? I, 1 NO' Locatie,n " ',' ,',' 'J Eht. . :,' 'J r ,j J ewe It"y 'Gender: '" '; ';> :':~' !. " GOLD " Metal 'YELLOW PENDANT CHARM .s,t y Ie: -~------~---------------------------------'---~~----,--------~--~--~-- Type: WOMAN .8 i ze:, '}: ,,:~'<':; S " ' , . J , ". . ~ r ."J .:' i; 'J-: " ~ :', ~~ " " "~ c , < ~'l =-: ',: " , , " , " , ~ .:- 'I" " ' rr' .: '. .' " , ~ . i " , , '.I~ ,::} :'...~ , ~. ';, " :",}:( ;, JC . . i, ,.. . I " ". r,: .' ..j " " , , I',;' , .,{~:: " , : ~ . " :~ '. ,t '.\' t :, I" } '" 1 ~l ...-.: 'L :>~':~; . , . ~ 'ho'," ~ . !. ~: .' ~. , , ,I !. " : ~ , . ....c '. '. ",", ,::'~;::,::::~~ " .' j-' ,,' . ~ ' ) ' , ' ,,' " "'" , " ',' " ,};'. ;" c.~ " , " .r "l* ", " I' I , " " ..,. ~. " ~ . '- : ' /.' ~ i . ' " ~ ' : : ~':', I ~_R ",~, e , I .i , <, e . , , ":--..: \1',):'~ :f/<~ , ' I ' I, , i , ' ), . ',:',~' :~ '~ r , , ~ ~. . " > " t , , I' ~ t ." . ;I" I,'T ". :;" : , , . " , , , " ~ . ,~',";:. ,. , " ' . ' . e I~ \ , i',. J ','. " , .' '.' I " " ,. , ">,,:';'j '. ,: ,-. ': ..~ . ',.,', t, . " . ~ " , . ;: I .', I " , '.J ~ ~ '. 'I,,:, ,:, CO,:' " . ~:~' " '-.J , " . Ii' ~,i . ~ J: ,',' 'i .' e, r "-).'... t.. J, OFFENSE INCIDENT REP0RT , " r; a. '3' e r, :. R~~' 0:1 t. t# '?4 -1:1'~/941' " PROPERTY, SECTION , " Item #: 03' Theft Type: 8~RGLARY I status: STOLEN Damage: N/A , , " Item: CHARM Brand: Model: S~rial #: Owner" App I l.ed #: Type: j ,Qty: 1 D~scription: RELIGIOUS CROSS' , , .Prop~rty Value: $ 35.00 Date Recovered: .1 1 . Value Recoverbd: $ NCIC/FC1C: 0.00 .. ~ 'f. " . .' Lab Results? NO Latents? NO Date Ent. int,':' F',",:.p.: / '/ L;,cati,:.n: + ' ,~i , j ~ t ~ 'J~~~~ I ry Type: PENDAI'fT CHAF.:I" ' 1',1eta I:. YEL.LC:~'J GI)LO Gender: WOMAN'S ',Style:', . Si:::e: " I, "'t " ,,' " , . .. , --~----~---------------~--j---------~---~---------------------------~ .; " . Item #: 04":Theft Type; BURGLARY, Status: STOLEN Da~ase: N/A ,I '.,' ( l .;' " , Item: CIGARETTES Meldel: Owner,Appl ied #: Type :'F ,Glty: 2 D~scrlptio~~ 2 PACKS , Brand: WINSTON ,Seria.I,#: " "';e , " '.' .~ : j , e.. e .:j.... OF WINSTON IN BOX TYPE P~operty Va.lue: $ 4.00 Date Recovered: / / Value Recovered: $ NCIC/FCIC: " 0.00 ',' , ,'I . :'. , . J , :~:' , , . ',' r ' Lab 'Resu I ts? NO D a t' e 'E n t. j n t ':' F' t- c.~, . : Latents? NO I / Loc~tion= ;14 , ,. , , ----------------------------~--------------------------------------- . I~~ NARRATIVE " , '. , , OTHER,CRIMES OCCURRED:' NONE i. ,', SOURCE/BACKGOUND: OFFICER ESPOSITO AND, I WERE DISPATCHED TO THE ABOVE LOCATION IN REFERENCE TO THE R~SIDENCE HA6 BEEN BUGL~RIZED~ " ..' INVESTIGATION: OFFICER ESPPSITO, SGT PATTERSON AND I ARRIVED AT THE ,ABOVE LOCATION. THE RESIDENCE IS A DUPLEX ,TYPE APARTMENT., THE RESIDENCE IS LOCATED TOWARD THE BACK OF THE DUPLEX. TH~'APARTMENT IS SURROUNDED BY A WOODEN 6 FT. FENCE. WITH TWO GATES. THE BACK GATE', IS. LOCKED'WITH A HASP TYPE LOCK. THE 'CARPORT IS' LOCATED IN'TH~ FRONT OF , THE BUILDING. THE BUILDING IS WHITE. , WE ~POKE WITH ,BOTH.THE VICTIMS WHO STATE~ THAT THEY LEFT TO GO 'TO A' . MEETING IN TAMPA ABOUT 1600 TODAY. THEY RETURNED ABOUT 2145 TONIGHT. TH'EY SA I D ,THE GATE, TO THE ENTRANCE OF THE I R APARTMENT, WAS CLOSED, E:UT' , " ~OT LOCKEO, JUST AST~EY HAD LEFT IT. THEY THEN NOTICED THE SIDELIVING~'~ ROOM WINDOW WAS OPEN WIDE, THIS,ISTHE POINT OF ENTRY., THE VICTIMS HAD' / LEFT' THE WINDOW SLIGHTLY OPEN., THE FRONT DOOR WAS LOCKED WHEN THEY, , RETURNED. THE V I CT I MS WENT I NS I DE AND NelT I CEO THE SCREEN FOR, THE L I V I NG' ,.; . , I. '" , . , , '.,' , ~. . . , "e ',II J' , ' ,. . ,e; , ." .... ! ~'.~. '.': . j)t.,L < , ',:, ;J '.. ~ 1~::;. ,... ' '>' .. ,1.', ~ . .~,,:,., - !-(. < >.+,:- : .' l' .. j~ ':'. :~, '. > ' ,I, i, ,..., . ;~~', ~,(:" J~ .:: . l.,:eT; eft. . , , , /!t\.;.:!~~,:"." ,~ ~k~":':>~':j ~:,~f:"::".:;, :,: L',:',':.'~1 Z,. >,' 'i....'...'i.~.;;,1 '..' ,">' t'", ~tA,<:/:' ;,;~' ~~~(: !~,~ ~::::,,'.,,' ~ ::;:\): .r-tr~!~+,;~~ ,+r.." .'~"'~l!"". " 'f. ~i.. ~~~{/1,"~:~ ;~:' ',',,:'; ~:~, ,',:. <'... .~""~:/ .~' '.. '. ~. ,->. , (r~,1. .- ;,~\~~t:'":,::,:,, i:t:, ",'':': :'/,)~; '~~\' rr /~ _, ,T,(.'e.;"l~ . ~t.el-~o{,("'f'," 'J"::'.~" :~TI.: ~':. ~(!'J,I:,~,',,,,,,,, ' .".'...., ,;,~:.~/:,~..l>...: ,..,',~, ,~'''.'<':-~..' ~"d; '. ..... r', ,j, " , l' ~ c ':~J~;: ~~w<'" '<,' \, ' ",. ~~~t;::~i;,.....:,.{::t .. ~'. rI . '.' J. 't , ,I , ':J.I ~<I~ ,,;.. I J ~. . ',' . , , , .' . . ~ . "',' L.' ' ,! . , . t 'I ~ ~ '( I",. , . "f ( " ,. " J. I . . , c,~ " ' . .,.. " I ~ ~l t, ,'; , ' , " ',' ,; , , , , , '...' , (It:F l::NZE 11'J~ 1 DCt,n 'f...Ef-'(lr,T F'Cl3e ,,;. ,Repo~t# 94-09941 NARRATIVE " , ROOM WINDOW WAS PULLED OUT ,OF THE WINDOW AND PLACED ON THE FLOOR LEANING, AGA I NST THE, W I NDClW. THE WI I'llDCi,W FACES TO THE, SOUTH AND IS AE:OUT :~l FEET EAST,OF THE FRONT DObR. TWO, TOWELS THAT WERE ONCE DRAPED OVER A CHAIR ,THAT WAS IN FRONT OF THE WINDOW WERE NOW ON THE FLOOR. THEY ,THEN NOTICED THE BAC~ DOOR WAS 'AJAR, THIS IS THE POINT OF EKIT. THE BAtK DOOR ,LEAD:? FRI:tM THE ~~I TCHEN .TO THE BACI< YARD. THE DOCIR I S ABOUT 1 (I" FEET FROM THE LIVING ROOM WINDOW. IT 15 WOOD AND HAS JALOU31 WINDOWS. THE DOOR WINDOW'I~ COVERED BY A METAL'MESH TYPE SECURITY ENCLOSURE. T~E 'DOOR HAS A REGULAR DOOR IL~NOE: TYPE LOCI< AND, ALSO A CYCL I'NDEr, TYPE BI)L T LOC.< THAT DOES NOT RE~UIRE A I(EY. BOTH LOCKS'WE~E S~CURED WHEN THE VICTIMS LEFT. "", THE VICTIMS THEN WENT TO THE MASTER BEDROOM. A STRONG BOX THAT CONTAINED VALUABLE PAPERS AND APPROXIMATELY $1(100 WAS ON THE BED AND OPENED. THE kEY TO BOX WAS LEFT ON' THE CHEST OF DRA~ERS. THE BOX ~AS LOCKED BY THE VIC1'IMS. THE KEY WAS PLACED BACK ON THE CHEST OF DRAWERS. YHE 80X WAS ORIGINALLY I(EPT ON THE' SHELFtN THE MASTE~ BEDROOM CLO~ET~ THE MASTER BEDROOM IS LOCATED' IN THE NORTH END bF THE APARTMENT. THE" CLOSET IS TO THE RIGHT OF THE MASTER BEDROOM DOOR. THE tLOSET DOO~ ,WAS L~FT OpEN. ONLY THE MONEY WAS TAKEN FROM THE BOX. THE MONEY WAS NOT WRAPPED AND CONSISTED OF SMALL, BILLS. NEXT TO THE CLOSET IS A CHEST OF' , DRAWER'S. ON TOP OF THE CHEST OF' DRAWERS WAS WHERE THE. PENDANTS,' WERE KEPT. THE TOP DRAWER WAS OP~NBUT NOTHING WAS TAKEN~ THE DRAWER WAS NOT LEFT OPEN BY THE VICTIMS.'THE TV THAT WAS ON TOP'OF THE CHESTpF DRAWERS ~~ WAS NOT DISTl)RBED.' NOTHING ELSE IN THE' ROOM wAs DISTURE:ED~ ;,.'::: THE 2ND BEDROOM 'IS'LOCATED,NEXT TO THE, MASTER BEDROOM. THE TOP, ,~ . DRAWER OF THE DRITSSER WAS LEFT OPEN BUT NOTHING WAS TAKEN. ,THE, DRAWER ,'~' WAS NOT LEFT OPEl\! E:Y THE 'VICTIIVlS ~ NOTHING ELSE IN' THE APARTMENT WAS ,:i,': D I STURE:ED . .' ': I. SPOI<E WITH THE' RESIDENT OF 215 JUF'ITER, MARJORIE LEWARD. SHE WAS, ": NOT HOME ,MOST- OF THE NIGHT. LORAINE FELICE OF 219B WAS NOT HOME AT THE' ~~ TIME OF THE !NCIDENT~ THERE WAS NO ANSWER AT 225. BECKY MERCER OF 227 WAS NOT HOME, DURING THE TIME OF THE INCIDENT. ' PSCO TECH WEBB PROCESSED THE SCENE AND SAID SHE WA~,NdT ABLE TO LIFT PRINTS. , NUM'BERCIUS CARS ! N THE' NEHT DOOR NE I GHBOR I S YARD WERE OBSERVED E:Y 'SGT PATTERSON,COMING AND GOING WITH LARGE QUANITIES OF BEER. THESE PEOPLE APPEAREb JO BE OF VERY LOW INCOME STATUS. THEY APPEARED TO,BE ,HAVIN~ A PARTY. THESE ARE A LIST OF THE'TAGS NEWT DOOR: FL~ LEF 47L, PriI14P, l~~ 010, QCZ OOR" PHP 92D, kBA 84~~ MI.589 ZAW. . " ., , . '" ',/ UNDEVELOPED .INVESTIGATIVE LEADS: POSSIBLY THE ~~G NUMBERS. , . , , ,',I ',- .. , '.. , '. . ;" .':.':, ,..:'~ :.;<.;'<,;,>~ <\:~;~\ L-J' LJ LJ I _I J : ~1 " , " .' '.'--. UNIFORM CRIME REPORTS INCIDENT REPORTING FORM ,....... f pIi ............ ....... """,. . '1.0 I;, I ? ':'I=:2!t", , "5ft' r'~'f~ i. 'P 'i.'T't"t:' pf'\!~JCt" t)::,n:. P'i'r.~t"t,'''' ~- - -------- _-1.1_ - -D---'-"-~ 7.......:;...l..-~..... - -------....,....1...-. - --' - .'.- cg. - - " 7Sb) ~ , I " : I I ' I I .' 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